Assignment 1

NEGATIVE MESSAGES

Prepared by: Ali Hyder

CMS ID: 013-18-0172
BBA IV ̵ A

Prepared for: Zard Ali Khan

Lecturer HRM
Sukkur IBA University

2O May 2020
9.2 Employing Passive-voice Verbs
a. Free shipping cannot be offered after January 1
b. Credit card will no longer be accepted for purchase under $5
c. More stringent security is required therefore request for company tours are postponed.
d. Patients are not examined until they have verified insurance coverage
e. Large SUVs are not covered by your rental car insurance
f. Health and Dental benefits are provided to employees until they have been on the job for 12
months due to the company policy.

9.3 SUBORDINATING BAD NEWS

a. We regret that the cabinet you need cannot be replaced because the manufacturer no longer offers
it. We are sending you a new hinge which should work for you.
b. Although smoking is not allowed within 5 feet of state building, the college set aside 16 outdoor
smoking areas
c. All new current catalog choices are offered at our website except mail or print catalog because of
our sustainability goals
d. Your complete order cannot be shipped at this point in time however we are able to send two
corner workstations now and you should receive them within five days.
e. We appreciate your interest in our organization, but employment offer cannot be extended for you
at this moment.

9.4 IMPYING Bad news

a. Our contribution is found impossible to Your excellent and worthwhile fund raising this year,
because at present I need all the funds of my organization to lease equipment & offices for our
branch in Hartford. This commendable endeavor will be supported in the future
b. Once your order is accompanied by payment, we will ship our fresh fruit baskets c.o.d. We have it
ready, though, and will rush it to its destination as soon as you call us with your credit card number.
c. Our billboard space cannot be used in this month due to holidays however next month, after the
holidays, we hope to display your message as we promised.

9.5 WEDDING REQYEST REFUSAL

Subject line: the subject line can be something like “your wedding reservation”
Buffer statement: the buffer should be having a balanced statement like “ we appreciate you
for taking interest in our Napa Valley.
9.6 COPPIER REQUEST REFUSAL
Subject line: alternative of payments
Buffer: the buffer can be something like “we are happy to learn that you are enjoying the use
of the Sharp Copy Centre C20 you have been leasing for the past 11 months”.
Mr. Tyler Venable
Great Atlantic Financial Services
105 Washington Avenue
Glassboro, NJ 08071

Dear Mr. Venable:

We are happy to learn that you are enjoying the use of the Sharp Copy Centre C20 you have
been leasing for the past 11 months.

Like our many other customers, Mr. Venable, you have discovered that sharp copiers supply
remarkable versatility and reliability. One of the reason we are able to offer these outstanding
copiers at such low leasing rates and equally low purchasable price.
Mr. Venable, you have been using the Sharp Copy Center C20 color copier for 11 months, and
you claim that it has been reliable and versatile. We would like to tell you about another Sharp
model— one that is perhaps closer to your limited budget.

Sincerely,
9.7 REFUSING INTERNAL REQUEST FOR TIME OFF
Subject Line: the subject line should be professional, informative & include a verb like “time for
baby charity cannot be participated.
Buffer: Hey, Syl, you’re one in a million & we are happy to see your support.

To: Sylvia Greene

From: Chester Goings

Subject: time for baby charity cannot be participated.

Cc:

Bcc:

Hey, Syl, you’re one in a million & we are happy to see your support.
We can’t give you time up to work on that charity fashion show/luncheon thingy you desire to
coordinate. And Financial Solutions can’t create a big contribution as we’ve participated in
previous years. It’s no way around. Look, we admire and appreciate the work you have done for
the Newborn Hope Foundation. It has raised millions of dollars to make differences in the
lives of babies, particularly premature ones. But we need here! With the upcoming release of
our planning we need you to interview clients. We need you to make video testimonials, and
you are the one to search for stories about customer successes. Plus a zillion other tasks! Our
new Web site will launch in just six short weeks, and all that content stuff must be in final form.
With the economy in the tank and our bare-bones staff, you certainly must realize that each
and every team member must be here and making a difference. If our Planning Guide 5.0
doesn’t make a big splash, we’ll all have a lot of time off. Due to the fact that we’re the
worldwide leader in on-demand financial planning and reporting software, and in view of the
fact that we are about to launch our most important new product ever, you must understand
our position. When things get better, we might be able to return back to our past practices. But
not now!

Chet
9.8 REFUSING A JOB APPLICANT
Subject Line: subject line can be like this “response to your job application”.
Current date

Mr. Kent W. Bradshaw

2140 Azalea Avenue
Louisville, KY 40216

Dear Mr. Bradshaw:

Mrs. Lujan and I wish to thank you for the pleasure of allowing us to interview you last
Thursday. We were totally delighted to learn about your superb academic record, and we also
appreciated your attentiveness in listening to our description of the operations of Appalachian
Technologies. Unfortunately, we had many well-qualified applicants who were interested in the
advertised position of human resources assistant. As you may have guessed, we were
particularly eager to find a minority individual who could help us fill our diversity goals.
Although you did not fit one of our goal areas, we enjoyed talking with you. We hired a female
graduate from the University of Kentucky who had most of the qualities we sought. We realize
that the job market is difficult at this time, and you have our heartfelt wishes for good luck in
finding precisely what you are looking for
.
Sincerely

9.16 CLAIM DENIAL

Current Date

Annette
Boyer-Parker
New York

Dear Mis. Parker,

You are absolutely right. We do take care of passengers with its luggage.

We are sorry for the loss of your glasses within the plane. As The flight stopped briefly at
Chicago O’Hare, where you got off the plane for half an hour. When you returned to your seat,
your $400 prescription reading glasses were gone.

As flight attendants usually announce that the plane is continuing to another city and that
passengers who are returning should take their belongings. Cabin cleaning crews speed through
planes removing newspapers, magazines, leftover foods, and trash. Airlines feel no
responsibility for personal items left in cabins

We are happy that you take interest & travel through our airline, Mis. Parker. We apologize for
what you faced during the journey. Please, keep giving us feedback so that we can give you
more facilities in near future.

Sincerely

American Southern Airline (ASA)

Senior Manager

Enclosure
9.19 BAD NEWS TO STUDENTS

Current Date

Subject: Response to previous message

Dear students & Families,

As you all are aware of the Application process which has been recently got completed,
however, just wanted to brief you about some error happened in the system for sending the
message to all applicants for orientation including those who had not been invited to the
orientation.

Upon recognizing quickly such a significant mistake had been taken place, we are writing follow
up mail to apologize you. We sincerely, regret the confusion and distress to our non-admitted
applicants and their and their families may have experienced as a result of this error. It was
never our vision to cause further disappointments during an already stressful admission
process.
To assist perspective students and families through this difficult time, you can send mail on this
“abcd.1@gmail.com” . Your queries will be welcomed regarding the confusion you are dealing
with.

Once again we extend our sincere and warm apologies to our non-admitted students & their
families for undue stress caused by this technical oversight. We hope you take advantage of the
mail provided to you by admission office.

Sincerely,

Mae Brown
Admission Director
9.25 DAMAGE CIONTROL FOR DISOPPOINTED CUSTOMERS

Current Date

Mr. Steven Chan

5300 Park Ridge
Apt 4A
Oakland CA 93578

Dear Mr. Chain:

Thank you for choosing budget. Budget consistently delivers quality product, friendly service, &
great value with the goal of giving confidence to our value minded customers such as you that
budget is your best rental choice.

Our agents always encourage our encourage renters to get our exclusive upgrades at low price.
However, our agents are unable to take track of all of our customers’ insurance carriers.
Therefore, while making upgrade suggestions, our agents are not aware of whether or not the
offered vehicle is covered by the insurance policy always. Therefore customers have to study
their own insurance policies before considering an upgrade of concerned thing .

Mr. Chan, we are truly sorry for what happened to you in Seattle over the Easter weekend. We
Offer you a coupon worth two days’ free rental of any full-size sedan. We hope you will see
positive impacts of communication between you & us in near future.

Sincerely,

Ali Hyder
Communication Member
9.28 BAD NEWS TOEMPLOYEES

To: Fellow Employees

From: Director of Human Resource
Subject: consideration of employees in Weyerman intramural sports teams
Cc:
Bcc:

Dear Employees,

We have found that our company Intramural Sports teams have been a great success and that
many of you are participants on one of the eight teams. Our once a week team nights are
helping build employee relationships through this out of the office interaction.

It has come to our attention that several employees have brought up the idea of allowing
employee spouses & friends to participate on the company sports teams. While it would be
great to play with family & friends, at this time the company is going to remain with the current
policy that only employees are allowed to participate in company sports teams. The purpose of
teams to design was to improve employee friendships and to give employees a regular
occasion to have fun together.

As schedule has been already made, by adding more people into the team will create the
problems and whole tournament will be unbalanced. We are here not to compromise your
enjoyments at any cost due to disturbance that is going to eat your fun. Therefore only team
and company members are allowed to participate in the paper company sports event.

We do understand the need for social time with friends & families, therefore company is going
to sponsor a family holiday & a high level of an annual company picnic as usual.