3- Customer onboarding

Most B2C businesses have a customer onboarding process that is critical to reduce
churn and get customers to start using the product. Using OCR and cognitive
automation, most customer onboarding actions can be completed instantaneously even
in companies that rely on legacy systems, greatly improving customer experience.

Workfusion’s case study explains how they achieved Straight Through Processing

(STP) in a major bank’s customer onboarding process and reduced onboarding time
from 20 days to 5 minutes.

Other activities common to many business functions

We listed above some major end to end process where RPA can be applied but there
are other use cases as well. RPA provides your teams a Swiss Army knife of
automation and they should be using it as automation opportunities arise. Some other
areas where RPA has been used are: