SERVICE

UPDATE No. F1201

Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Symptom: Loud plastic snapping/grinding noise from paper tray. No Paper or Paper Jam
from Tray 1 or Tray 2.

Possible causes:
1) The customer may have incorrectly set the rear paper guide in the tray too tight against the
rear edge of the paper. (Photo A and B) The paper will then be stuck in the tray and cannot
rise when the metal plate is lifted by the drive gear. (Photo E) The machine’s white plastic
drive gear will either rub or slip against the paper tray’s plastic drive gear and causes a loud
snapping or grinding sound near the tray. Depending on the severity, an error message
may or may not be displayed with the snapping noise.
2) Second cause of the issue is when the customer sets the paper tray to incorrect paper size
and overfills the tray, for example, Customer setting the tray to legal size and loading letter
size paper in the tray. (Photo F). When the customer tries to print, No paper or Paper jam
tray 1 will be on the LCD display, along with a Loud Snapping noise (Noise Sample Below).
When the customer tries to remove the paper tray and since the paper is overfilled in the
tray, this will make the PE Actuator come out of position (Photo G).

Click Here for Noise Sample

Recommendation:
1) This usually happens when the tray is at least ½ full or more. Move the rear paper guide
slightly back from the rear edge of the paper (about 1 or 2 notches) depending on the size
of the paper being loaded. (Photo C and D) Be sure to inform the customer about using the
blue lock lever on the tray to lock the setting of the rear guide to the size of the paper that is
loaded in the tray for example, make sure paper rear guide is set to letter when customer is
loading letter size paper.
2) If the PE Actuator is out of position, it will need to be installed back into correct position
(Photo H, I). If the PE Actuator is broken then it will need to be replaced (Part Number:
LM5131001). Disassembly procedure available on page 5-74 of service manual

NOTE- Warranty claims will not be accepted that have resulted from the customer loading
or setting the paper tray incorrectly.

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 SERVICE
UPDATE No. F1201
Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Photo A

Too tight – no gap

Tray lock lever

Photo B

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 SERVICE
UPDATE No. F1201
Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Photo C

Small Gap -- Correct

Tray lock lever

Photo D

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 SERVICE
UPDATE No. F1201
Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Photo E

Photo F
(Shows the paper tray set incorrectly as there is letter size paper in the tray and tray is set to
legal size)

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 SERVICE
UPDATE No. F1201
Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Photo G
(This picture indicates how the PE Actuator can come out of position when customer tries to take
the paper tray out when they get loud snapping noise and Paper light is blinking on the machine.)

Page 5 of 6
 SERVICE
UPDATE No. F1201
Loud Snapping Noise along with No paper or Paper Tray Jam 1 Message
DCP8060, DCP8065DN, MFC8460N, MFC8660DN, MFC8860DN, MFC8870DW
November 22, 2006

Photo H
(Correct Position of PE Actuator as viewed from underside)

Photo I (Incorrect Position of PE Actuator as viewed from underside)

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