Jhon Alexander Morales Gaitan

Computer Help Desk

ADDRESS Carrera 79 #10D-32, Bogotá, 110821, PHONE +57 3193188975

Colombia
DATE / PLACE OF 10/08/1987 / Bogotá
EMAIL alexmorales.tic@gmail.com BIRTH

NATIONALITY Colombian LINKS linkedin, Facebook

01 PROFILE Technologist in Analysis and Development of Information Systems and Technician in systems
and computers with extensive knowledge in administration, maintenance, updating,
installation, assembly and con—guration of servers, computers, laptops, printers and
computer devices, corrective and preventive maintenance of software and hardware, con—
guration and installation of computer networks, management of of—ce software with the
capacity to produce, apply and evaluate resources and methodologies according to the
needs of companies and people. Throughout my career I have learned the value of
teamwork and the ability to take leadership when necessary, which together with a strong
sense of responsibility makes me a competent and reliable professional.

02 EMPLOYMENT HISTORY

Feb 2019 q Present Coordinator IT at CONCRELAB

Bogotá
Manage, Administer and Maintain in optimal operation the e;uipment of computing and
services related to networks, servers, printers, computers and IP and SIP telephonyU jpdate
inventories of company assets in relation to IT.

Feb 2018 q Feb 2019 Support and Services Technician Network & Security
Bogotá Administrator at ITELCA
Second Level Support, In Pro(ect NjSE 123 )jni;ue Service Number of EmergenciesW I
Support and manage the network infrastructure, In the same way, physical and logical
maintenance of e;uipment of switches, routers, ziring and Customer ServiceU Consulting In
Systems And Software zork And Hardware, creation and monitoring of inventories among
other tasks in relation to the support of computers and devices.

May 2015 q Feb 2018 Support and Services Technician ProCAD Platform
Bogotá Administrator at ITELCA
Technical Support and Services Platform Administrator ProCAD, In the Pro(ect NjSE 123
)jni;ue Emergency Service NumberW I provide support and administration in creating,
 enabling, deactivating resources, people and premises in the ProCAD system, in the same
way Physical and Logical maintenance Of Computer E;uipment, data recovery and backup,
Tracking and control Incidents Service tickets and speci—c work, Network Con—guration,
zireless Connections, Customer ServiceU Consulting In Systems And zork Of Software and
Hardware, creation and monitoring of inventories among other tasks in relation to the
support of computers and devices.

Feb 2012 q May 2015 Support and Services Technician in Emergencies Line at-
Bogotá ITELCA
First Level Support In the NjSE 123 Pro(ect )jni;ue Service Number EmergenciesW I carry
out support and physical and logical maintenance of Data computation, recovery and
backup, Incident monitoring and control Service tickets and speci—c work, Network Con—
guration, Connections zireless, Customer ServiceU Consulting In Systems And Software
zork And Hardware, creation and monitoring of inventories among other tasks relation to
the support of computers and devices.

Mar 2011 q Feb 2012 Technical Support In Systems And Computers at JOTA
Bogotá TECHNOLOGY
Attention and support to the client, search for new clients and organiGation of pro(ects
approved. Negotiation with suppliers for the purchase of e;uipment computing and
supplies. Consulting for the SystematiGation of companies, implementation and use of
computing infrastructure, reception, diagnosis and repair of laptops, desktops and printers.

03 EDUCATION

May 2017 q Dec 2019 National Learning Service SENA

Bogotá TECHNOLOVY IN ANALYSIS AND DEXELOPMENT OF INFORMATION SYSTEMS

Executes the comprehensive process )analysis, design, implementation, testing and

ad(ustmentsW of information systems generation, for the systematiGation or automation of
processes.

Nov 2018 q Feb 2019 Foundation of Graduates of the District University

Bogotá LINj: ADMINISTRATION6 LPIC-1 and LPIC-2

maintenance through command lines, install and con—gure open source programs on a
computer running Linux and con—gure a basic network.

Sep 2018 q Nov 2020 Intelligent Training of Colombia

Bogotá CjRSO 20J97-2C DEPLOYINV AND MANAVINV zINDOzS 10 jSINV
ENTERPRISE SERXICES

Deploy and manage zindows 10 desktops, devices, and applications in an enterprise

environment, manage zindows 10 installations after deployment to provide secure access
to identity and data using technologies related to virtualiGing the user experience )jE-XW,
Vroup
 Policy, zork Folders, and Hyper-X Client. To support a variety of device and data
management solutions.

Sep 2018 q Sep 2018 IT Service

Bogotá Training ITIL v3 2011 Foundation

Reference framework for the service administration and service life cycle, based on the service
strategy, Service Design, Service Transition and Continual Service Improvement.

Qan 2018 q Mar 2020 National Learning Service SENA

Bogotá APPLICATION OF DIAVNOSTIC TECHNI4jES INCYBERSECjRITY

jse of tools for the early detection of risks and dangers in computer security, creation of
cybersecurity inventories.

Qan 2017 q Apr 2017 National Learning Service SENA

Bogotá MAINTAIN COMPjTER E4jIPMENT ACCORDINV TO TECHNICAL PROCEDjRE

create maintenance, preventive and corrective plans in computer and computer e;uipment,
with the ability to adapt safe work areas for the user and devices, create work reports and
service and operation manuals for computers and gadgets.

Qul 201  q Sep 201  IT Service

Bogotá SERXICE DESK MANAVER

processes a large volume of service re;uests each day. The service desk manager is
&responsible for smooth operations, that SLAs are being ful—lled and service-desk clients are
happy with the support they are receiving. He or she is actively involved in the day-to-day
activities of his or her team, with a direct accountability for service desk performance.
Common service operations activities for the service desk manager include6 Mentoring,
Escalations, Executive communications, zorkload balancing, Operational performance,
monitoring, Continuous improvement, SLA compliance, Managing shift hand-offs.

Apr 2013 q Qun 2013 National Learning Service SENA

Bogotá COMPjTER ARCHITECTjRE

04 SKILLS Collaboration • Computer Skills

Teamwork
Communication
Customer and Personal
Service Con"ict Resolution

Honest and Reliable

Creativity • Problem
Solving Microsoft Of—ce
Ability to zork jnder
Pressure

Adaptability
05 LANGUAGES SpanishU Castilian French

English

06 HOBBIES Listen to music, Play soccer and take walks

07 REFERENCES David Sepúlveda Donado

CONCRELAB
(efetic@concrelab.com
+57 3203J583 5

Nohemí Medina
ITELCA
nohemi.medina@itelca.com.co
+57 1219 100

Esperanza Duarte Santamaria

ITELCA
esperanGa.duarte@itelca.com.co
+57 300 511 7590

NOC Skill Level or Type B

” 7  5 Other repairers and servicers
” 2281 Computer network technicians
” 2282 jser support technicians
” 2283 Information systems testing technicians

Feb 200J q Feb 2008 Personal Achievements and Public Recognition

Bogotá
” Military Medal Soldier Quan Bautista Solarte Obando
” Logistical and Administrative Merit Medal Veneral Francisco de Paula Santander