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Title: Bahama Bistro Lunch Order Delays: Background: Proposed Countermeasure(s)
Title: Bahama Bistro Lunch Order Delays: Background: Proposed Countermeasure(s)
A3
Current Conditions:
Where things stand today.
- What’s the problem with that, with where we stand?
- What is the actual symptom that the business feels that requires action?
Implementation Plan:
A chart or table that shows actions/outcomes, timeline and responsibilities.
Show visually – pareto charts, graphs, drawings, maps, etc.
May include details on the specific means of implementation.
- Who will do what, when and how?
Analysis
The root cause(s) of the problem.
- Why are we experiencing the symptom?
- What constraints prevent us from the goal?
Follow Up:
Choose the simplest problem-solving tool for this issue: Remaining issues that can be anticipated.
- 5 Whys - Any failure modes to watch out for? Any unintended consequences?
- Fishbone
- QC Tools Ensure ongoing P-D-C-A.
- LSS Tools
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: January 14th
Current Conditions:
It's currently taking 28 minutes on average to get lunch orders to customers.
Customers are having trouble fitting this into their lunch hours.
Implementation Plan:
Target(s)/Goal(s)
The goal is to deliver sandwiches and soups in 20 minutes or less and
entrees in 30 minutes or less by May 10th.
Analysis
Some of the root causes:
- Prep area is not set up efficiently causings lots of motion and restocking
during the rush
Follow Up:
- There are bottlenecks due to specialization of roles Conduct 5S audits and track scores on Run Chart
- The lunch order form doesn't make it easy to call out special orders which Use New Procedure Audit to check on adherence to Standard Work
leads to rework
- There is a lot of variation in the process based on the individual
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: January 14th
Current Conditions:
It's currently taking 28 minutes on average to get lunch orders
to customers. Customers are having trouble fitting this into their Implementation Plan:
lunch hours.
Target(s)/Goal(s)
The goal is to deliver sandwiches and soups in 16 minutes or
less and entrees in 20 minutes or less by May 10th.
Analysis
Follow Up:
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: March 10th
Current Conditions:
It takes 28 minutes on average to serve lunch orders.
Customers are having trouble fitting this into their lunch hours. Implementation Plan:
Target(s)/Goal(s)
The goal is to deliver sandwiches and soups in 16 minutes or
less and entrees in 20 minutes or less by May 10th.
Analysis
Follow Up:
Lunch order process has a lot of variation and cannot meet expectations
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: April 10th
Current Conditions:
It takes 28 minutes on average to serve lunch orders.
Customers are having trouble fitting this into their lunch hours. Implementation Plan:
Target(s)/Goal(s)
The goal is to deliver sandwiches and soups in 16 minutes or
less and entrees in 20 minutes or less by May 10th.
Analysis
Follow Up:
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: May 10th
Analysis
Follow Up:
A3
Title: Bahama Bistro Lunch Order Delays Name: Lunch Team Date: June 1st
Analysis
Follow Up:
Selected 1 input & 1 process measure as leading indicators for Lunch
Order Lead Time - Researching Transfer opportunities