Class Assignment

Group 1

Create a PowerPoint presentation to illustrate the responses to the following questions.

1. What is verbal communication? (Ensure you both types (Written and Oral) and clearly defined).

2. State the function and give an illustration of each of the following forms of verbal
communication:
a. Email
b. Notice board
c. Brochure
d. Flyers
e. Internal memos
f. Facsimiles
g. General Correspondences
h. Documented information
3. Describe and give examples of the 5 ‘C’s of effective communication
a. Clear
b. Concise
c. Correct
d. Courteous
e. Complete
4. What does it mean to proof a document?
5. Why would you need to proofread both the hard copy and softcopy of the document you
created?

Scenario
Your supervisor has asked you to handle an electronic request for 2
printers to be installed in one of your regional offices immediately.
However, you will not be able to fulfill that request for another ten
days when a new shipment arrives. Respond to the writer of the
request by e-mail.

______________________________________________________________________________
 Group 2

Create a PowerPoint presentation to illustrate the responses to the following questions.

1. What is oral communication?

2. In relation to Oral communication:
a. The What refers to __________________ .
b. The how refers to ___________________ .
3. Describe and give examples of each of the following types of oral communication:
a. • Client/colleague reception
• Telephone conversations
• Taking part in meetings
• Handling inquiries
• Handling client support needs
• Clarifying information
• Making presentations
4.

Scenario

Working with a colleague, with one person pretending to be a client

and the other a member of the client support staff, act out the
following situation. A colleague walks up to your desk when you are
inputting data to meet an impending deadline and makes the
following request. “You have to come to my office now and look at
my computer screen. I don’t understand what is happening. And
hurry! I have a deadline to meet.” Respond to this request bearing in
mind that your goal is to create an effective service environment.