On a client computer that is running Office

Communicator 2007, you may be unable to

make a TAPI call from Outlook 2007 or
Outlook 2010
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SYMPTOMS
Consider the following scenario:On a client computer, you
are running Outlook 20...
Consider the following scenario:

 On a client computer, you are running Outlook 2007 or Outlook 2010

and Office Communicator 2007.
 You have registered a third-party TAPI Service Provider on the client
computer.

In this scenario, when you try to use the Call feature for a contact in Outlook 2007 or Outlook
2010, the Office Communicator 2007 opens a voice conversation window unexpectedly and tries
to dial the call instead of the registered third-party dialer.

RESOLUTION
Important This section, method, or task contains steps that
tell you how to modi...
Important This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly. Therefore, make
sure that you follow these steps carefully. For added protection, back up the registry before you
modify it. Then, you can restore the registry if a problem occurs. For more information about
how to back up and restore the registry, click the following article number to view the article in
the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in
Windows
Outlook 2007

To make a TAPI call from Outlook 2007 on a client computer that is running Office
Communicator 2007, install hotfix rollup 959642, and then set the TAPIOVERRIDE registry
entry to enable the hotfix.

1. Install hotfix rollup 959642. For more information, click the

following article number to view the article in the Microsoft
Knowledge Base:

959642  (http://support.microsoft.com/kb/959642/ ) Description of the

Outlook 2007 hotfix package (Mso.msp,Outlook.msp): December 16,
2008

2. Set the TAPIOVERRIDE registry entry to enable the hotfix.

1. Start Registry Editor.

 In Windows Vista or Windows 7, click Start

Collapse this imageExpand this image

, type regedit in the Start Search box, and then press

ENTER.

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If you are prompted for an administrator password or

for confirmation, type the password, or provide
confirmation.

 In Windows XP, click Start, click Run, type regedit in

the Open box, and then click OK.
2. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outl
ook\Call Integration

Note On Windows 7 64-bit, the registry key path is:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Microsoft\Office\Outlook\Call Integration
 3. On the Edit menu, point to New, and then click DWORD
Value.
4. Type TAPIOVERRIDE, and then press ENTER.
5. Right-click TAPIOVERRIDE, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. On the File menu, click Exit to exit Registry Editor.

Outlook 2010

To make a TAPI call from Outlook 2010 on a client computer that is running Office
Communicator 2007, set the TAPIOVERRIDE registry entry to enable the hotfix.

1. Set the  TAPIOVERRIDE registry entry to enable the hotfix.

2.

1. Start Registry Editor.

 In Windows Vista or Windows 7, click Start

Collapse this imageExpand this image

, type regedit in the Start Search box, and then press

ENTER.

Collapse this imageExpand this image

If you are prompted for an administrator password or

for confirmation, type the password, or provide
confirmation.

 In Windows XP, click Start, click Run,

type regedit in the Open box, and then click OK.
2. Locate and then click the following registry subkey:

KEY_LOCAL_MACHINE\Software\Microsoft\Office\Outloo
k\Call Integration

Note On Windows 7 64-bit, the registry key path is:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\
Microsoft\Office\Outlook\Call Integration
3. On the Edit menu, point to New, and then click DWORD
Value.
4. Type TAPIOVERRIDE, and then press ENTER.
5. Right-click TAPIOVERRIDE, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. On the File menu, click Exit to exit Registry Editor.