Partner Technical Services

Services Catalog
Autumn 2010

© 2010 Microsoft Corporation. All rights reserved.

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Contact and Location Information

Contents
Frequently Asked Questions ................................................................................................................................................................................ 4
About Microsoft Partner Technical Services .................................................................................................................................................. 6
ENABLE ..................................................................................................................................................................................................................... 6
SELL............................................................................................................................................................................................................................ 6
SERVICE .................................................................................................................................................................................................................... 6
Deliver .................................................................................................................................................................................................................. 6
Solve ..................................................................................................................................................................................................................... 7
Partner Technical Services Offerings ................................................................................................................................................................. 7
Practice Accelerator ................................................................................................................................................................................................. 8
Practice Accelerator for Microsoft SharePoint Server 2010 ................................................................................................................ 9
Practice Accelerator for Microsoft Server Virtualization with Advanced Management (SVAM) ........................................ 10
Practice Accelerator for Desktop Optimization with Windows and the Microsoft Office System (DOWO) .................. 10
Solution Alignment Offerings ............................................................................................................................................................................ 11
Windows® Azure™ ........................................................................................................................................................................................... 11
Business Productivity Online Suite (BPOS)............................................................................................................................................... 12
Microsoft® Exchange Server 2010 ............................................................................................................................................................. 12
Windows® Internet Explorer® 8 ................................................................................................................................................................. 13
Microsoft® Office 2010 ................................................................................................................................................................................... 14
Microsoft® Office Communications Server 2007 R2 .......................................................................................................................... 14
Microsoft® SharePoint® 2010 .................................................................................................................................................................... 15
Microsoft® SQL Server® 2008 .................................................................................................................................................................... 16
Microsoft® Virtualization ............................................................................................................................................................................... 17
Windows® 7 ........................................................................................................................................................................................................ 17
Windows Server® 2008 R2 ............................................................................................................................................................................ 18
Microsoft Dynamics® ...................................................................................................................................................................................... 19
Frequently Asked Questions
How can I access the services
mentioned in this Services
Catalog?
Is there a phone number where
I can reach Partner Technical
Services?
What are Advisory Hours, and
what are they used for?
How can I use my Advisory
Hours?
What happens to my TAS hours
with the change to PTS? How
do I use them for PTS?
How can I find out about
Advisory Hours used on a
specific issue?
How do I purchase additional
Advisory Hours?
How do I determine my balance
of TAS Advisory Hours?
In what languages will the
offering be delivered?
Contact us by emailing askpts@microsoft.com. Include your Partner ID and
details of your request. A Microsoft services specialist or Partner Technical
Consultant (PTC) will follow up with you.
Yes. In the United States and Canada, you can call 1-800-MPN-SOLVE (1-800-
676-7658). Outside the United States and Canada, please refer to our list of
global telephone numbers to find a Partner Technical Consultant in your region.
Advisory Hours are used as a form of currency and can be redeemed for Partner
Technical Services (PTS) assistance, such as:
 Migration Assistance
 Deployment Guidance
 Development Guidance
 Optimization Guidance
 Design & Implementation
 Solution Guidance
 Scenario Guidance
 Architecture Guidance
Advisory Hours are provided to you as a Microsoft Partner Network (MPN)
benefit or can be purchased separately.
Advisory Hours can be used for service requests and any advisory service from
Partner Technical Services. Whenever you contact us about a consultative
advisory service, you will be assigned a support reference number to track the
number of Advisory Hours used to provide case resolution, including the amount
of time required for the PTC to understand the issue and research the solution.
The time used is then deducted from your available hours.
Partners’ current allocation of TAS hours can be used to take advantage of the
new offerings under Partner Technical Services. Additional Advisory Hours can be
purchased using the current process. Partners will only see a change to their
advisory hour benefits when they enroll, re-enroll, or qualify to upgrade after
October 2010. Until then, Partners can continue to use their existing hours to
take advantage of our services. We will continue to refer to the hours as
―advisory hours‖ until the official changeover to MPN in October 2010.
You can ask your Partner Technical Consultant (PTC) who is working with you to
provide an estimate of the Advisory Hours required to resolve the issue. At any
point, you can request your PTC to provide you with the exact total time spent
on the case.
If you have questions about purchasing Advisory Hours and how many hours you
might need to purchase, please contact your PTC. If you are a registered partner
or do not have an assigned PTC, please email tassales@microsoft.com.
If you have questions about your Advisory Hours balance, please contact your
PTC or email askpts@microsoft.com.
All offerings will be available in English. Other language availability will vary by
regional demand and ability.
What is a packaged solution vs.
a custom solution?
How do I know if I need a
packaged or custom solution?
What happened to the TSA and
TAS services?
What happens to TAS hours in
October 2010?
How do I know how many
hours a packaged or custom
solution will cost?
How do I know how many
hours I will receive based on the
new membership/competency
levels starting October 2010?
A packaged solution is a bundle of related components combined into a single
offering. A custom solution is any variation of related components used to
respond to your particular business needs.
If you do not find an exact solution in this catalog to fit your needs, contact PTS
at askpts@microsoft.com to request a custom solution, as you would do today.
Consultants can then guide you to the right selections to create a package or
generate a custom solution to fit your business needs.
TSA and TAS are being retired as we move to a new structure that provides
services throughout the business cycle. Offerings you are familiar with under the
TAS and TSA brands will still be available under the new structure.
Starting in October 2010 when a partner enrolls, re-enrolls, or qualifies to
upgrade, partners will receive Partner Advisory Hours allocated to their
organization based on their membership/competency level. Partner Advisory
Hours provide a single currency (hours) to use for Partner Technical Services
packaged and custom solutions. A full catalog of services will be provided to
present solutions relating to each phase of the business cycle.
The catalog sets the delivery time as equal to the bill time for each packaged
solution. Custom solutions will be billed based on the time required to deliver
the solution.
Learn more about the benefits partners will receive at our Benefits Page (this
page will go live on July 5).
About Microsoft Partner Technical Services
Enabling Partners Throughout Their Business Cycle
Partner Technical Services (PTS) is a benefit provided to members in the Microsoft Partner Network to ensure
success throughout the business cycle. PTS includes services offerings with packaged and custom solutions that can
help increase revenue, accelerate the sales cycle, win more deals, beat competitors, expand a skill set, provide more
reliable deployments, and increase customer satisfaction. PTS Technical Consultants have the latest product,
technical sales, and delivery expertise and are committed to partner enablement via knowledge transfer. Through
delivery of effective guidance, our consultants share best practices empowering partners to continually deliver high-
quality engagements to customers.

Starting in October 2010 when a partner enrolls or re-enrolls, they will receive Partner Advisory Hours allocated to
their organization based on membership/competency level. Partner Advisory Hours provide a single currency
(hours) to use in attaining PTS packaged and custom solutions. A full catalog of services will be provided to present
solutions relating to each phase of the business cycle. Some of these solutions are provided today under the
Technical Sales Assistance (TSA) and Technical Advisory Services (TAS) benefits, and new solutions will be made
available throughout FY11.

For more information, visit us here, or email us at askpts@microsoft.com.

ENABLE
Optimize your business by gaining knowledge and increasing your capacity to successfully service customers. PTS
service offerings help your organization broaden your readiness and enhance your methodologies to further your
reach in the marketplace.
Service Offerings Include: Practice Accelerator

SELL
Accelerate the sales cycle, increase wins against the competition, and expand your business in any economy with
Partner Technical Services. With service offerings from PTS, you will be able to proficiently convey the functionalities,
value propositions, and key benefits of Microsoft products and solutions. Use our best practices and guidance to
help grow your market share.
Service Offerings Include: Competitive Assistance, Feature Overview & Comparison, Business Value, Proof of
Concept, and Solution Architecture

SERVICE

Deliver
Ensure IT services are developed effectively and successfully with a more reliable result. Sharing our best practices,
PTS service offerings will empower you to perform operative deployments with minimal risk.
Service Offerings Include: Migration Assistance, Deployment Guidance, Development Guidance, Optimization
Guidance, Design & Implementation Guidance, Solution Guidance, Scenario Guidance, and Architecture Guidance.
Solve
In addition to Partner Advisory Hours to be used on PTS, partners will also receive unlimited Online Technical
Communities (OTC) support (now based on forum technology), Business Critical Phone Support, and, based on
membership/competency level, up to 5 incidents of break/fix support.

Partner Technical Services Offerings

Enable •Practice Accelerator

•Competitive Assistance
•Feature Overview & Comparison
Sell •Business Value
•Proof of Concept

(TSA) •Solution Architecture

•Technical Licensing
•Test Environment Support

•Migration Assistance

Service: •Deployment Guidance

•Development Guidance
Deliver •Optimization Guidance
•Design & Implementation
•Solution Guidance
(TAS) •Scenario Guidance
•Architecture Guidance
Practice Accelerator
Fast-Track Your Business
Identify customer requirements and project scope, analyze customer needs, and deploy a solution with Practice
Accelerator. Designed to help you build a services practice around Microsoft technology solutions, Practice
Accelerator is a comprehensive set of reusable tools and best practices delivered through Microsoft Office Live
Meeting sessions. Get details about upcoming sessions, so you can increase your capacity and provide consistent
customer experiences.

Key Components of Practice Accelerator

Practice Accelerator provides a detailed framework, covering pre-engagement to post-delivery, and includes:

 A series of reusable tools, templates, best practices, Hands-On Labs, and guides.
 Materials to help you with architecture design, along with post-deployment maintenance and monitoring
recommendations.
 Easily customizable reference architecture documents for you to design and leave with your customers.
 Project guidance, including templates for planning and managing your customers’ projects.
 Planning and design guides to help you provide pre-deployment recommendations.

Registration Details
To register for a Practice Accelerator engagement, visit the Practice Accelerator website.
 Cost – Practice Accelerator is available using Partner Advisory Hours (based on number of delivery hours per
offering).
 Attendees – Up to 4 consultants per partner organization can participate. Participants should have basic to
intermediate (100-200) technical level in the solution, but we recommend a 200 level to get the most out of
Practice Accelerator.
 Delivery method – Practice Accelerator is presented by Microsoft experts via Microsoft Office Live Meeting
(for example - 4 hours per day over 4 consecutive days totaling 16 hours).

Initially, Practice Accelerator sessions will be available in international English. Offerings will also be made available
in French, German, Portuguese, Spanish, and simplified Chinese. For more information, send an email to the Practice
Accelerator sales team.
Practice Accelerator for Microsoft SharePoint Server 2010
With more than 85 million licensed users, Microsoft Office SharePoint Server 2007 is the market’s leading portal and
collaboration server. Take the SharePoint 2010 Practice Accelerator to ensure you are prepared to offer solutions
that will help your customers plan and deploy their transition to SharePoint 2010.

Day One Day Two

 Platform services  Platform services
Establishing the core SharePoint 2010 Deployment and governance
platform to support the functionality of  Platform services
the additional workloads Upgrade and migration
 Platform services
Technology planning
Day Three Day Four
 Enterprise Portals  Web Content Management
Intranet, line-of-business integration Internet-facing websites
 Search  Social Computing
Intranet Search Intranet social networking with
SharePoint 2010
 Business Intelligence Reporting and Analysis
Self-service BI with PowerPivot, SQL
Reporting Services, and
PerformancePoint Services
Practice Accelerator for Microsoft Server Virtualization with Advanced
Management (SVAM)
Virtualization is a key technology for reducing the cost and complexity of IT management. Learn how Microsoft
virtualization technologies and an integrated set of products can reduce customers’ IT cost of ownership, while
improving efficiency.

Day One Day Two

 Introduction  Best practices—architecture, including Microsoft
 Delivery management Hyper-V™ Server, clustering, high availability
 Component walk-through  Best practices—subsystem architecture
 Best practices —discovery phase
Day Three Day Four
 Best practices —management  Best practices —security and performance
 Best practices —advanced management  Tips for success
 Ensuring value
 Question and answer session

Practice Accelerator for Desktop Optimization with Windows and the

Microsoft Office System (DOWO)
This Practice Accelerator is intended to guide organizations in creating a more secure and reliable desktop
environment, as well as help them to improve productivity and agility.

Day One Day Two

 Introduction
 Overview of Deployment  Envision Continued
 Envision  Communications Plan
 Vision and Scope  Risk Assessment
 Discovery and Assessment

Day Three Day Four

 Build
 Plan  Image Engineering
 Architecting a Microsoft Deployment Toolkit  Image Creation
deployment  Image Deployment
 Architecting Configuration Manager 2007 for
deployment
 Labs
Solution Alignment Offerings
All of the Partner Technical Services Solution Alignment Offerings listed below can bring you up to speed on the
most current Microsoft technologies, and are completely customizable to meet your specific business needs.

To order one or more of these Solution Alignment Offerings: email us at askpts@microsoft.com, or call 1-800-
MPN-SOLVE (1-800-676-7658) inside the United States and Canada. Outside the United States and Canada, please
refer to our list of global telephone numbers to find a Partner Technical Consultant in your region. Please have your
Microsoft Partner ID number ready. Your Partner Technical Consultant (PTC) will talk with you about the event
details and any need for customization before scheduling delivery.

NOTE: Only the Primary Contact for your company can approve orders of these services. If you are not the Primary
Contact, please forward your orders to the Primary Contact for approval; ask them to send the approved,
completed order to your PTC.

Windows® Azure™
Topic Title Windows Azure and Cloud Computing
Business Impact Description Level Delivery Mode
Business cycle phase: Enable presales engineers, developers, and architects to 300 1:1 Live Meeting
Sell, Service move into cloud computing and utilize it to the fullest Engagement
potential by using the Windows Azure Services Platform.
IO model: APO Implement the skills and concepts in this series to provide Delivery time varies
answers for your customers regarding cloud computing, based on selected
give solutions catered to their needs, and build demos modules*
and “Proof of Concept” documents on the Azure Services
Platform. This series is covered in three levels, which can 1. Presales: 1 hour
be specially customized for your specific business needs. 2. Basic: 4 hours
1. Presales: 3. Advanced: 12
 Introduction to Azure Services Platform hours

2. Basic:
 Introduction to Azure Services Platform
 Introduction to Windows Azure
 Introduction to SQL Azure
 Introduction to Azure AppFabric

3. Advanced:
 Introduction to Azure Services Platform
 Introduction to Windows Azure
 Building Web and Worker Roles
 Developing Against Azure Services Portal
 Introduction to SQL Azure
 Introduction to Azure AppFabric
 Building Applications Using the .NET Service Bus
 Access Control Service Drilldown
Introduction to Dallas (optional)
Business Productivity Online Suite (BPOS)
Topic Title BPOS 9.1 Package
Business Impact Description Level Delivery Mode
Business cycle phase: Streamline your business communication by using high 200- 1:1 Live Meeting
Enable, Sell availability, comprehensive security, and simplified IT 300 Engagement
management. Microsoft® Business Productivity Online
IO model: BPIO Suite (BPOS) technologies are always up-to-date and are Delivery time
deployed rapidly, thus maximizing your valuable IT 12 hours
resources and reducing your need for infrastructure
investments. This series will enable you to utilize BPOS to
expand the reach of your business and offer more
opportunities and solutions for your customers. You will
also be ready to position BPOS to your end customers and
give them guidance while delivering a structured
approach to support implementation projects.
 Business Productivity with Microsoft Online -
Overview
 Directory Synchronization and Co-existence
 Exchange Online - Overview
 Mail Migration
 Microsoft Online Services Competing
 Migration from Hosted Services
 Office Communications Online and Live Meeting -
Overview
 SharePoint Online - Overview
 Security in the Business Productivity Online Suite
 Implementing Directory Synchronization -
Scenario Guidance Document
 Migrating from Exchange On-Premise to Exchange
Online - Scenario Guidance Document

Microsoft® Exchange Server 2010

Topic Title Exchange 2010 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Find new solutions with Exchange Server 2010, the next 200 1:1 Live Meeting
Enable, Service major version of Exchange, redesigned to enhance the Engagement
information worker’s experience as well as make
IO model: BPIO administration easier. It also includes new email features Delivery time
with rights management protection, better inbox 4 days, but
navigation, more powerful retention policies, and calendar modules can be
sharing with people outside your organization for better delivered
collaboration. individually
By using the training modules provided in this seminar,
you will be able to articulate the core scenarios and
architectural requirements for Exchange Server 2010,
install and deploy an Exchange Server 2010 server, and
understand the integration of Exchange Server 2010 with
other applications. You will also see how Exchange Server
 2010 includes a single platform for high availability and
disaster recovery, role-based administration with user self-
service, and that it can either be run on premise or in a
hosted environment.
 Overview
 Setup, Deployment, and Server Role Configuration
 Upgrade and Coexistence
 Planning, Sizing, and Performance
 Client Access Server
 End User IW Experience
 Exchange 2010 Federation
 Transport and Routing
 Information Leakage Protection and Control
 Compliance - Archiving and Retention
 Unified Messaging
 Storage
 High Availability
 Management Tools and RBAC
 Exchange Online Overview

Windows® Internet Explorer® 8

Topic Title Internet Explorer 8: Developers
Business Impact Description Level Delivery Mode
Business cycle phase: Build your websites and web-based applications 200 1:1 Live Meeting
Service efficiently and up to the latest standards with this session Engagement
on Internet Explorer 8. You will learn all of its new
IO model: APO innovative features such as Accelerators, Web Slices, and Delivery time
Visual Search, while mastering all the tools you can utilize 2 hours
while building your sites and applications.

Topic Title Internet Explorer 8: IT Professionals

Business Impact Description Level Delivery Mode
Business cycle phase: Master the many new features in Internet Explorer 8 and 200 1:1 Live Meeting
Service use it to help make a trusted customer connection. Learn Engagement
about the manageability, compatibility, and
IO model: Core IO interoperability of Internet Explorer 8 across a wide range Delivery time
of websites, and how it protects your customer’s PC 2 hours
security. This seminar will also discuss the other general
deployment benefits, safety, reliability and usage of
Internet Explorer 8.
Microsoft® Office 2010
Topic Title Office 2010 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Get help driving conversations with TDMs, IT Pros, and 100- 1:1 Live Meeting
Sell end users to renew EAS, sell Office 2010 earlier in the sales 200 Engagement
cycle, and win new EA business. In this web seminar you
IO model: BPIO will receive a BPIO execution package that launches Office Delivery time:
2010 to Enterprise Business. It includes a complete set of Variable*
selling strategies and marketing materials that give you
the tools you need to demonstrate the value of Office
2010 in the BPIO framework.

Microsoft® Office Communications Server 2007 R2

Topic Title Office Communications Server 2007 R2 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Increase your knowledge and skills on Office 100 1:1 Live Meeting
Service Communications Server 2007 R2 in this three-day Engagement
instructor-led workshop. This series focuses on
IO model: BPIO understanding scenarios regarding Office Delivery time
Communications Server 2007, Office Communicator, and 3 days, but
integration with Microsoft Exchange 2007. After this modules can be
course, you will be able to apply the core scenarios for delivered
Office Communications Server 2007 R2 as well as know individually
the architectural requirements of Office Communication
Server 2007 R2; create steps for, install, and deploy a pilot
for Office Communications Server 2007 R2; and
understand the integration of Exchange 2007 SP1 Unified
Messaging.
 Welcome and Overview
 Architecture, Planning, and Deployment
 IM and Presence
 Conferencing
 Remote Access
 Troubleshooting
 Voice Architecture
 Voice Deployment Scenarios
 Unified Messaging
 Developer Platform Overview
Microsoft® SharePoint® 2010
Topic Title SharePoint 2010 Advanced Developer Training Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Engage in business solutions by utilizing the new 200- 1:1 Live Meeting
Service developer-oriented features of SharePoint 2010. Enroll in 300 Engagement
this technical training web seminar to upgrade your skills
IO model: APO and learn how to build custom applications with Delivery time
SharePoint 2010, create solutions for your customers, and 1 week but
respond to their business needs. modules can be
 Introduction to SharePoint 2010 Development delivered
 Developing Custom Application for SharePoint individually
2010 on Windows 7
 SharePoint 2010 & Access Service
 Sandbox Solution
 Data Technologies and Business Connectivity
Services in SharePoint 2010
 Workflow Enhancements
 Silverlight & Client Services in SharePoint 2010
 SharePoint 2010 and InfoPath 2010
 SharePoint 2010 UI Development
 Microsoft Office SharePoint Server 2007 to SP2010
– Custom Code Upgrade

Topic Title SharePoint 2010 Advanced IT Pro Training Workshop Series

Business Impact Description Level Delivery Mode
Business cycle phase: Utilize all of the enhancements provided by SharePoint 200- 1:1 Live Meeting
Service 2010 by enrolling in this deeply technical web seminar 300 Engagement
series. Upon completion, you will be able to understand all
IO model: BPIO the new features of SharePoint 2010, and be able to Delivery time
successfully install and configure the program to best suit 5 days, although
your company’s needs. SharePoint 2010 offers solutions to modules can be
drive productivity, has a scalable, unified infrastructure, delivered
and flexible deployment, making it a valuable upgrade. individually
 Applying Updates in SharePoint 2010 Server Farm
Environments
 Business Connectivity Services in SharePoint 2010
and Office 2010
 Business Continuity Management Features in
SharePoint 2010
 Document Management Capabilities and Features
in SharePoint 2010
 Governing Content Types, Policies, and Taxonomy
Services in SharePoint 2010
 IT Pro Tools for Customizing SharePoint 2010
 Managing SharePoint 2010 Customizations
 Office 2010 New Features, Deployment, and
Volume Activation Overview
  Planning and Using SharePoint 2010 Service
Applications
 Records Management in SharePoint 2010
 Search Capabilities and Features
 SharePoint + Office 2010 Better Together
 SharePoint + Office 2010 How to Compete
 SharePoint 2010 Why Upgrade Overview
 SharePoint 2010 New Features Overview
 SharePoint 2010 Online Overview
 Understanding SharePoint 2010 Topology
 Upgrade Cycle - Implement - Testing Upgraded
SharePoint 2010 Solutions
 Upgrade Cycle - Learn - SharePoint 2010 Upgrade
Overview
 Upgrade Cycle - Prepare - Preparing to Upgrade
to SharePoint 2010
 Upgrade Cycle - Validate - Testing Upgraded
SharePoint 2010 Solutions
 Using Social Capabilities in SharePoint 2010
 Using the SharePoint 2010 Security Model

Microsoft® SQL Server® 2008

Topic Title SQL Server 2008 Performance Tuning and Optimization Series
Business Impact Description Level Delivery Mode
Business cycle phase: Learn about performance tuning and optimization for 200 - 1:1 Live Meeting
Service SQL Server 2008. You will build your knowledge base on 300 Engagement
dynamic management views, performance tools and
IO model: APO monitoring, table and index structure, locking and Delivery time
concurrency, query optimization, programming Variable*
efficiency, and scalability. There will also be detailed
demos and labs to provide real-world examples for
performance management.
 Architecture
 Dynamic Management Views
 Performance Tools and Monitoring
 Table and Index Structure
 Locking and Concurrency
 Query Optimization
 Programming Efficiency
 Scalability
 Resource Governor
Microsoft® Virtualization
Topic Title Microsoft Virtualization Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Gain experience working with Microsoft Virtualization 300 1:1 Live Meeting
Sell, Service which will enable you to win more deals and deploy Engagement
Virtualization to your customers. By applying the
IO model: Core IO knowledge in this seminar, you will understand how Delivery time
Virtualization solutions can lower the total cost of 12 hours
ownership (TCO), improve server availability, and simplify
IT management. Because this seminar focuses on the
capabilities and building of actual Virtualization systems,
you will have a real deployment experience of Microsoft
Server, Desktop, and Application Virtualization solutions
as well as experience in Virtualization Management.
 Virtualization Overview
 Solutions and Scenarios Design Deployment
 Microsoft Virtualization Licensing Model
 Virtualization Competition
 Microsoft Virtualization IT Consolidation and Case
Studies
 Microsoft Virtualization Common Issues and
Proven Solutions

Windows® 7
Topic Title Fast-Track to Windows 7: For Developers
Business Impact Description Level Delivery Mode
Business cycle phase: Learn how to successfully migrate and install Windows 7 200- 1:1 Live Meeting
Service in small and large enterprises to ease your transition as 300 Engagement
well as your customer’s. In this seminar, you will gain
IO model: Core IO, experience in how to use the SUA tool to test and mitigate Delivery time
APO non-compatible apps, apply the migration tools, and run 6 hours
compatibility diagnostics with ACT 5.5. You will also have
real deployment experience of Microsoft Windows 7 and
learn to plan and manage the whole life cycle of the OS
and its applications.
 Why Apps Are Not Compatible
 USMT Migration for Windows 7
 How to Do Compatibility Diagnostics with ACT
 Enterprise deployment options and tool
Topic Title Fast-Track to Windows 7: Scenarios
Business Impact Description Level Delivery Mode
Business cycle phase: Use scenarios and demos to migrate and deploy Windows 200- 1:1 Live Meeting
Service 7. By taking this seminar, you will see examples of 300 Engagement
migration scenarios in both large and small business
IO model: Core IO, deployment and determine which solution of ―Existing Delivery time
APO User Data Migration‖ to apply when deploying Windows 6 hours
7. You will also be guided in determining which solution
of Windows 7 Enterprise Deployment to use when
working with enterprises of differing sizes and see
walkthroughs from each perspective.
 Deploy Windows 7 in Small Business
 Using ACT 5.5 to collect and analyze compatibility
data
 Deploy Windows 7 in Middle Business
 Using SUA tool to test and mitigate UAC-related
issues
 Windows 7 Installation Upgrade and Migration

Windows Server® 2008 R2

Topic Title Windows Server 2008 R2 Workshop Series
Business Impact Description Level Delivery Mode
Business cycle phase: Gain confidence and experience using Windows Server 200 1:1 Live Meeting
Enable, Service 2008 R2. In this workshop series, you will learn how to Engagement
optimize your infrastructure, make improvements to your
IO model: Core IO user interface, save money, and reduce deployment Delivery time
costs. You will also receive information on utilizing Variable*
Windows Server 2008 R2 with Windows 7, Active
Directory® Domain Services, Remote Desktop Services,
and technical and policy overviews.
 Active Directory Domain Services in Windows
Server 2008 R2
 How Windows Server 2008 R2 Affects Your IT
Infrastructure
 Infrastructure Optimization with Microsoft
Assessment and Planning Solution Accelerator
 NAP and NPS in Windows Server 2008 R2 and
Windows 7
 Saving IT Costs with Windows Server 2008 and
Virtualization Technology
 Server Migration and Server Manager
Functionality in Windows Server 2008 R2
 Windows Server 2008 R2 Technical Overview
 Windows Server 2008 R2 and Windows 7 Group
Policy Changes
 Windows Server 2008 R2 Remote Desktop
Services Technical Overview
Microsoft Dynamics®
Topic Title Architecture Assessment for Microsoft Dynamics®
Business Impact Description Level Delivery Mode
Business cycle phase: Architecture Assessment for Microsoft Dynamics will help 200 1:1 Live Meeting
Service you set up your Microsoft Dynamics solution with the Engagement
recommended technologies and hardware best suited to
IO model: ERP/CRM meet your client’s strategic objectives. This service is most Delivery time
useful: 33 or more hours
 In the analysis or design phase before
implementation.
 During an upgrade to evaluate a newly proposed
architecture.
 Before an anticipated increase in user adoption.

Topic Title Design and Development Strategies for Microsoft Dynamics®

Business Impact Description Level Delivery Mode
Business cycle phase: Design and Development Strategies for Microsoft 200 1:1 Live Meeting
Service Dynamics offers consulting with experienced engineers on Engagement
development strategies and architectural decisions that
IO model: ERP/CRM will help you improve customer satisfaction, reduce Delivery time
maintenance and support costs, and prepare for future Variable*
opportunities.

Topic Title General Ledger Year-End Open for Microsoft Dynamics® GP

Business Impact Description Level Delivery Mode
Business cycle phase: General Ledger Year-End Open for Microsoft Dynamics GP 200 1:1 Live Meeting
Service enables your customers to reverse a closed year in Engagement
Microsoft Dynamics GP to complete all necessary account
IO model: ERP/CRM adjustments and updates. Through the General Ledger Delivery time
Year-End Open service, you can help your customers 3 or more hours
quickly resolve urgent accounting challenges while
ensuring maximum data integrity throughout the account
open and reconciliation process.

Topic Title Inventory Valuation Method Change for Microsoft Dynamics® GP

Business Impact Description Level Delivery Mode
Business cycle phase: Enable customers to change the method they use to value 200 1:1 Live Meeting
Service their inventory in the Inventory module of Microsoft Engagement
Dynamics GP. This service is particularly useful when the
IO model: ERP/CRM customer has not been able to use the Change Valuation Delivery time
Utility in Microsoft Dynamics GP to change the inventory 3 or more hours
valuation method successfully or when the customer is
changing many or all items.
Topic Title Microsoft Forecaster Budget Transfer Service for Microsoft Dynamics® GP and
Microsoft Dynamics SL
Business Impact Description Level Delivery Mode
Business cycle phase: Microsoft Forecaster Budget Transfer Service for Microsoft 200 1:1 Live Meeting
Service Dynamics GP and Microsoft Dynamics SL enables Engagement
customers to quickly and easily link Microsoft Forecaster
IO model: ERP/CRM budget data to Budget Records in Microsoft Dynamics GP Delivery time
and Microsoft Dynamics SL. By eliminating the need for Variable*
manual formatting to generate side-by-side actual versus
budget account reports, this service can save customers a
substantial amount of time and help drive improved
accuracy in reporting tasks.

Topic Title Microsoft Forecaster Implementation for Microsoft Dynamics®

Business Impact Description Level Delivery Mode
Business cycle phase: Microsoft Forecaster Implementation for Microsoft 200 1:1 Live Meeting
Service Dynamics assists partners and their customers in Engagement
deploying Microsoft Forecaster to exacting business
IO model: ERP/CRM requirements. Through this service, partners can gain Delivery time
assistance on new or complex projects, while building the Variable*
skills and knowledge around Microsoft Forecaster needed
to carry out future engagements.
Microsoft Forecaster Implementation for Microsoft
Dynamics is valuable to partners that:
 Are new to deploying Microsoft Forecaster.
 Need to deploy Microsoft Forecaster for a
customer with unfamiliar business requirements
or industry focus.
 Are handling a particularly complex deployment
and need assistance and expertise.
 Need to mitigate the risk of deploying Microsoft
Forecaster.

Topic Title Performance Review for Microsoft Dynamics®

Business Impact Description Level Delivery Mode
Business cycle phase: Performance Review for Microsoft Dynamics can help 200 1:1 Live Meeting
Service resolve customer issues proactively when customers are: Engagement
 Expecting seasonal increases in volumes.
IO model: ERP/CRM  Introducing new functionalities. Delivery time
 Preparing for increases in the volume of users or 31 or more hours
transactions.
The service can resolve issues reactively when customers are:
 Experiencing performance slowdowns in key areas
of the business.
 Experiencing higher-than-expected server
response times.
Topic Title Proof of Concept Benchmark Service for Microsoft Dynamics® CRM
Business Impact Description Level Delivery Mode
Business cycle phase: Proof-of-Concept Benchmark Service for Microsoft 200 1:1 Live Meeting
Sell, Service Dynamics CRM helps you make informed decisions about Engagement
the correct hardware and infrastructure to deploy before
IO model: ERP/CRM installing Microsoft Dynamics CRM. Delivery time
With this service, view a reproduction of your environment Variable*
to evaluate application performance against specific
business requirements to minimize the risk of downtime
or user frustration. A Proof-of-Concept Benchmark Service
engagement is valuable when:
 Deploying more than 250 concurrent Microsoft
Dynamics CRM users.
 Upgrading or bringing on substantial volumes or
users.
 Worrying about network bandwidth for
applications.
 Deploying globally.
 Planning to leverage a very large dataset.

Topic Title QuickBooks Migration for Microsoft Dynamics® GP

Business Impact Description Level Delivery Mode
Business cycle phase: QuickBooks Migration for Microsoft Dynamics GP helps 200 1:1 Live Meeting
Service your customers migrate select master records and Engagement
transaction types to Microsoft Dynamics GP. This service is
IO model: ERP/CRM designed to help minimize downtime, reduce data Delivery time
integrity issues, and lower costs. Customers can upgrade 10 or more hours
to Microsoft Dynamics GP without reentering information
or losing valuable historical data.
The migration is done by senior technicians who:
 Understand upgrade and migration paths and the
implication of applying service packs and hotfixes.
 Have access to known issues and software quality
reports.
 Understand the underlying upgrade and
migration processes for a faster diagnosis.
 Can facilitate escalation points for access to
development.
 Have experience with complex and large datasets.
Topic Title Reporting Design Hands-On Lab for Microsoft Dynamics
Business Impact Description Level Delivery Mode
Business cycle phase: This engagement will help you learn how to expand your 200 1:1 Live Meeting
Service business intelligence capabilities and build effective Engagement
reporting scorecards.
IO model: ERP/CRM Delivery time
Variable*

Topic Title Reporting Strategy and Infrastructure for Microsoft Dynamics

Business Impact Description Level Delivery Mode
Business cycle phase: This engagement will help you understand, design, and 200 1:1 Live Meeting
Service deploy the right business intelligence platform for your Engagement
business needs. The service will also outline the
IO model: ERP/CRM infrastructure needed to support the recommended Delivery time
solution. Variable*

Topic Title Upgrade Readiness for Microsoft Dynamics

Business Impact Description Level Delivery Mode
Business cycle phase: This engagement will provide you with a practical upgrade 200 1:1 Live Meeting
Service guide that’s tailored to your environment. It is the easiest Engagement
way to ensure your upgrade of Microsoft Dynamics is
IO model: ERP/CRM done according to best practices and leads to a supported Delivery time
environment. Variable*

Topic Title Upgrades and Migrations for Microsoft Dynamics® GP

Business Impact Description Level Delivery Mode
Business cycle phase: Upgrades and Migrations for Microsoft Dynamics GP is a 200 1:1 Live Meeting
Service great fit for customers and partners who need data Engagement
upgraded or migrated to a supported version of a
IO model: ERP/CRM Microsoft Dynamics solution. This service helps minimize Delivery time
downtime, reduce data integrity issues, and lower costs. 5 or more hours
The service is completed by senior technicians who: for migrations
 Understand upgrade and migration paths and the 13 or more hours
implication of applying service packs and hotfixes. for upgrades
 Have access to known issues and software quality
reports.
 Understand the underlying upgrade and
migration processes for quick diagnosis and
execution.
 Can facilitate escalation by coordinating access to
development resources.
  Understand database schema to ensure data
integrity.
 Have experience working with large and complex
datasets.

* Many offerings can be tailored to your exact business specifications—you can pick and choose which modules
pertain to your business needs—and are therefore of variable duration. Your Partner Technical Consultant can give
you a better idea of how many Advisory Hours will be used by any specific offering.