h) MNOs need adopt an open door policy for exchange of information with academic research

institutions. Solutions to various problems can come from the academic researches.

5.3 Limitations
The study required a lot of data on 4G KPIs and inputs from MNOs. MNOs were not willing to
release the data citing company policies. Some MNOs were willing to release data but in a time
frame in which the requirement period for the academic study would have lapsed.

The author would have liked to interview various departments in telecommunication companies
like marketing, customer care, finance but was not able to do so because company policies did not
allow employees to divulge any information related to company operations

5.4 Further Research

Since all MNOs in Zimbabwe are yet to offer various services that are possible with 4G systems
like VoLTE and HDTV further research activities should be conducted on the acceptable level
performance requirements of these functionalities from the uses’ perspective.

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