LIFE COVID-19-EFU Life Cares and is here to help! A message from the CEO Lea aOR MACS CLuLaE Due to the recent progression of COVID-19, | wanted to reach out to you directly to say that EFU Life cares and is here to help. SUCRO CCM CMC Cem UM SST CRO MUO eee CMT eet An) eld TU CHAM mee ROR SUCRE WERT) etme eS OU MELO oy ET ee TSS UL URS Se LL COS To reassure you, we are taking added precautions to keep you, our clients, and our employees SUM TUN MOS nse Ue RUM ON UCL PESO eee RUE AUC RUE ee RO LUR CORRE Vee UCR ae OR ee RUE EMR OL OTe e eM Sane ORM ReO Runt ROMO} ENC RCV CRSIC) MOT MeO ML Laem C UTM Cle Umm mel tC og OCC introduced “COVID-19 Care”, a specially designed benefit, for a limited period without any Core CORVO TM CORU IE WOR UCC OMe Arle Meee Re UMUC RURAL COC NCS UP aU e UAE CUM Uae) e mec om Om C0) | Ooa em WECeLe Len TE MOR OR Tee O RULE er mee UCRH Um ole from the policy, subject to terms and conditions. Please visit the special section on our website related to COVID-19 for further details. Given the current situation, and to help resolve some of your inquiries, we have created an FAQ below to answer some commonly asked questions.;— Frequently Asked Questions SMe CECE RCC LCD Cue ONCE U Mel a ASR UCES ELM Re ee Uke eae |e continue to monitor the situation closely. Our branches and offices have incorporated added NCCC RECON Ce MILER CoM MTT iCR ORR ny guidance of local and international health authorities to make informed decisions. PBSC Reng RMAC LOU eat Ee Most people who contract the illness go on to make a full recovery. In a small number of cases, CMU Ce Se Cte COTS CS SS assured/Takaful sum covered attached to our plans would be payable. This means that if a policy is in force and our client contracts the virus and subsequently passes PERU MOOR mec mm UCe eee Reel Se Ue CCM la OLS and all other terms and conditions as contained in the relevant policy document. RSPR Se LEC eg If a prospective client attempts to take out a new life insurance/Takaful policy and there's been recent travel, there's likely going to be a postponement of the underwriting decision depending on SU Moo resMa Cee COURTROOM VOL SD SCIOTO eC Eel eg ee ee Ye OMe eC MCR MUN CR ccm nce and will continue to improve as we need to. 5) I don’t want to go into the branch, what can | do? EFU Life remains committed to supporting you through all channels. Our mobile and online CUS LCRE NEUE Cm OME L CRU MOLEC NLU CO CO] PCC OU CMM Er eam ts Oe Re Rm ate eo MOUeeesccle ee er cee ea UC Eee AICI ET RUC RUC RU OR UCL COL MOLL If you are not currently using EFU Life’s digital services, you can find support or get started today by visiting our website www.efulife.com, www.efuhemayahtakaful.com or our Facebook Page USMC e Se SSC AOS SAL a 6) | have questions about my EFU life/Takaful policy. What can | do? We will continue to offer help for you to navigate through these uncertain times. Please speak to your Consultant, or the Branch Manager to support you to feel more at ease. TPE UCR EOL lela mm Ur ECS e Um le U Eten eee leet Centre number: +92-21-111-338-111 (for Takaful clients : +92-21-111-338-436). Please know eMC cy eau Rene Manel cn ma acorn gen To times may thus be higher than expected — we request for your understanding on this. As always, we are ready to assist those who have been affected by or are concerned about this Ce LeU RCL Ce ROR ea em URL creme UR us Thank you for choosing EFU Life, and remember, we are here to help!