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QAUALITY POLICY
“ To create customer delight through production and supply of world-class
Quality Policy quality steel by following Total Quality Management (TQM) principles
whereby quality of products and processes is responsibility of everyone
Heath, Safety & including management, workforce, suppliers and customer feedback .”

Environment Policy We at Friends Steel believe that Highest Quality, Promptness of Service
and the Building long-term customer relationships is key for success.
Timely and steady supplies of best quality material as per required
specifications of customers with all precautions and care taken before
dispatch are the hall marks of our operations.

We are committed for continuous improvement in the quality system. We

endeavor for customer satisfaction by providing quality product through
on time delivery, control on raw material consumption & trained
motivated employees at all level.

We actively work with our raw material suppliers to improve the quality of
our inputs. We also work with leading rolling mill consultants and
suppliers to adopt the latest technologies and methods of producing steel.
Our in-house R&D team consists of highly qualified engineers and
technicians continuously working to innovate and develop new products.
Our quality control staff and high-tech laboratory testing ensures that each
lot of steel supplied conforms to the highest quality. In fact, we supply a
test certificate with every truck mentioning the chemical and physical
properties of our products.
We periodically carry out testing of our competitor’s products and we
have found that indeed “Friends Steel” has the best quality available in
the market. Above all we are constantly interacting with our customers to
understand their changing requirements and be ahead of the competition
in not only meeting but exceeding our customers expectations.

We are currently working on new grades of steel which will have even
more strength, higher resistance to corrosion and earthquake, better
bonding with cement and other desired properties.