ain 3im agict Bank of Baroda ussite: 110:157 Feriw:01.09.2018 sare raters, aster eeftera a. 0265-2316769 ‘£41: operations.ho@bankofbaroda.com ae # at erarai/ arate at ahr wa wore: thot, faa wateal were, fava: arex afer -— sapatatt & freon ut serear Ff ara, 2014 - fear are At wart ga caer firs deter H eet sect aera wast atere:109:155 fears 01.09.2017 ar za unex oftes # frafatee oferat & far ae Reenftdet ar aftafera ax srg ett area Prat wa . Uasitttere:106;157 Fert 13.08.2014 aat-Atare:106:182 feats 04.09.2014 . Tait sitar: 106:240 Faria 03.12.2014 matt -tere:107:105 feats 24.07.2015 waa trare:108:112 feria 19.08.2016 wast-atere:109:66 feats 27.04.2017 PAREN a waetr, Waly were (sftarert ot Fart) wera wrafem - ofteras od dard rt, “ aster wat”, 7ai Tet, rR et ae ats, steven, aStat-390007. HRA. Head Office - Operations & Services Dept., “Baroda Bhavan’, 7° Floor, R. C. Dutt Road, Alkapuri, Baroda - 390007. INDIA. ‘BI./T : 0265-2316797/69/68/67/66/65, ‘§-4a/E : operations. ho@bankofbaroda.com_B ap 3iim asiqr Bank of Baroda HO:BR:110:157 Date:01.09.2018 Operations & Services Department Head Office, Baroda Phone No. 0265-2316769 Email - CIRCULAR TO ALL BRANCHES / OFFICES IN INDIA 1B FILI Dear Sir / Madam, Re: Master Circular — Depositors’ Education and Awareness Fund Scheme, 2014- Unclaimed Deposits We refer to our Master circular HO:BR:109:155 dated 01.09.2017 on the above subject. This master circular has been suitably updated by incorporating the instructions issued in following circulars:~ 1, 2. 3. 4. 5. 6. HO:BR:106:157 dated 13.08.2014 HO:BR:106:182 dated 04.09.2014 HO:BR:106:240 dated 03.12.2014 HO:BR:107:105 dated 24.07.2015 HO:BR:108:112 dated 19.08.2016 HO:BR:109:66 dated 27.04.2017 oye & Services) {ina @/cveular-18/Master Croula- DEAF smart erafera - aRerert qd Sarg furs, * aster ver”, 7ai ae, ame et am ats, arora, TetaT-390007. IRA. Head Office - Operations & Services Dept., “Baroda Bhavan’, 7” Floor, R. C. Dutt Road, Alkapuri, Baroda - 390007. INDIA. a, /T : 0265-2316797/69/68/67/65165, ¢-%e1/E : operations. ho@bankofbaroda.comB a a F87eT Bank of Baroda Annexure - HO:BR:110:157 dated 01.09.2018 Depositors’ Education and Awareness Fund Scheme, 2014 RBI vide its circular RBI/2013-14/527 DBOD.NO.DEAF Cell.BC.101/80.0.002/2013- 14 dated 21.03.2014 advised that Pursuant to the amendment of the Banking Regulation Act, 1949, section 26A has been inserted in that Act, empowering Reserve Bank to establish The Depositor Education and Awareness Fund. Under the provisions of this section the amount to the credit of any account in India with any bank which has not been operated upon for a period of ten years shall be credited to the Fund, within a period of three months from the expiry of the said period of ten years. The depositors’ would, however, be entitled to claim from the bank their deposit or any other unclaimed amount or operate their account after the expiry of ten years, even after such amount has been transferred to the Fund. The bank would be liable to pay the amount to the depositor / claimant and claim refund of such amount from the Fund/RBI 1 Identification of accounts (Current and Savings) for transfer to RBI through system 1. On 1% or 2% day of every month a query will be run for identification of unclaimed deposit accounts (Savings and Current). The list of such accounts will be available to respective branch for validation through menu option “HDORSEL”. ( For Detailed Job Card refer circular HO:BR:106:157 dated 13.08.2014) 2. There will be box against each row having a tick mark (by default) and a remark column against each account selected for transfer of balances to RBI. Branch may untick the column if they want to contact the customer and retain the account, Branch has to write the reason for unticking such account in the Remark column. 3. Branches will be allowed to untick till 15" of every month, thereafter it will be presumed that no action is to be taken by the branches and the balances of accounts will be considered for transfer to Nodal branch and thereafter to RBI. 4. The account which is unticked, should be activated by 25" of the same month after following extant guidelines for converting dormant to active accounts i.e, obtaining KYC documents and customer induced operation in the account Else the account will be transferred to RBI in next month treating unclaimed deposit accounts. ao ‘eset wet ari fre, wet rafera, aetet, Operations & Services Department, Head Office, Baroda \ye vated fra, avtar ae, aereryft ater -390 007, 7° Floor, Baroda Bhavan, Alkapuri, Baroda-390 007 v P ‘iw (Phone: 0265- 2316769 £3 mal!: operations ho@bankofbarode comu B 4% a% Fst Bank of Baroda 2. Identification of other credits unclaimed for 10 years and above for transfer to RBI. Other Credits as given under are also required to be transferred to RBI on monthly basis Sr. | Name of Head Action required by the No. Branches / Offices 1 | Fixed or Term Deposit accounts, 2_| Cumulative/Recurring Deposit accounts; Branches ee rae J 3 | ther Deposit accounts in any form or with any | fereaction for 10 years and 4_| Cash Credit account; (Credit balance) baad ee pass ie 5 [Credit Balances of Loan Accounts after due | chin (For example appropriation by the banks; . @ {Margin Money against issue of Letter of Credit / Sea ee i : Guarantee etc., or any security deposit in any | oes Os'G9 2017 to account; ; -| 30.09.21 7 [Outstanding Telegraphic Transfers, Mail| oO32017 | wits, Be transfers, demand drafts, pay orders, banker's | 34'19 2017 with applicable cheques, traveler’s cheques, sundry deposit | iirost if an nto accounts, inter-bank clearing adjustments and | 39°49 9017.) other such transitory accounts : All existing Balances of Unclaimed deposits held | the balances which are not aC ORE i maintained at branches will fostro accounts, be transferred by concemed 9” | Un-reconciled credit balances on account of | Hepartments ATM transactions, etc.; - " 70 | Undrawn balance amounts remaining in any prepaid card issued by banks. _ 77 [Any amount in foreign currency payable under an instrument or a transaction, that has remained unclaimed for ten years or more, shall be converted into Indian Rupees at the exchange rate prevailing on the date of conversion and transferred to the Fund, and in the event of a claim, the Fund shall be liable to refund only in Indian Rupees For entering details of the credits as mentioned above, a menu option “HDOROTH’ has been developed. Branches are advised to enter details of other credits as mentioned above through menu option “HDOROTH” only and should not use TM option. The new option will automatically create and post the transaction for transferring such balance to nodal branch. Branches are requested to prepare details in the following format for transfer of Other credits through ‘“HDOROTH" menu. fQherr a Qari Reura, sur safer, wet, Operations & Services Department, Head Office, Baroda g/ Tektite, eter wt, aererg® eet -390 007, 7*Floor, Baroda Bhavan, Akapur, Barode-380 007 ‘dt /Phone: 0265- 2316769 €2=/E-mall operations ho@bankofbaroda.com reB ae ae asta Bank of Baroda - Credit Balances / Loan 4. Recurring / Other Deposits-Credits / Cash Cre Credit Balances No] SOLID | A/CNo. | Nameofaccount | Last date of | Balance ‘Scheme Code holder transaction 2. DDS, GIFT CHEQUES, BANKERS CHEQUE :- [Sr No. | Branch | instrument | Name | Issue Date | Particulars [Amount | Date of transfer to alpha | No. RBI 3. TTs MTS f No, | SokID | TT/MTNo. | Name Issue date | Amount | Date of transfer to RBI L 4. Vostro Accounts S.No. | SoriD_| AloNo Name ‘We Details | Balance | Date of transfer to RBI 5. Un-reconciled credit Balances ATM transactions, etc. / Undrawn balance amounts remaining in any prepaid card issued by banks. ‘Sr.No. | SOFID WIGNo | Customer | Debit [Date of ] Amount | Date of transfer to Name | Card No. | entry RBI 6. Foreign Currency Instrument: ‘Sr_No.] Currency [Ale | Conversion | Ale Name | instrument | Amount | Instrument | Date of tf. to No. | rate No, ins. type RBI yy afta wet tart Rear, aura rata, ater, Operations & Services Department, Head Office, Baroda ay aredtstira, after wat, sarang aztzr -390 007, 7® Floor, Baroda Bhavan, Alkaputi, Baroda-390 007 &. Neo Gt Phone: 0265- 2316769 €-HavE-mail: operations ho@bankofbaroda.comB ae ate TsTaT Bank of Baroda Identification of Time Deposits Accounts: For identification of Time deposit accounts ie. Fixed Deposit, Short Deposit, RD, Yatha shakti etc., The report has been provided in Finacle (Report server) through BOBMENU-> Misc. Downloads and Reports-> Report on not renewed Term Deposit. Branches are therefore advised as under: + To check the report on regular basis * To Renew the FDRs/SDRs which are not renewed automatically by the system, To follow-up for settlement of matured RD/YSJY account with customer. After making all efforts for settlement of RD/YSJY account, transfer the same to G/L Matured RD account. * Term deposits which were matured before 10 years and not renewed by the system are to be transferred to RBI under DEAF scheme, 2014 through menu “HDOROTH’. (Ref. HO:BR:107:132 dated 01.09.2015) In case of new RD/YSJY and Term deposits, obtain instructions to deal with the deposit on maturity at the time of opening account and update in the system simultaneously Precautions to be taken: * Make entries in G/L New Intermediary account with full details such as name account number etc. * RD/FD accounts if any must be closed while transferring to G/L New Intermediary account as system will validate the same. * While doing entry in the menu "HDOROTH only one entry at a time will be selected and the entry will not be selected twice. Hence utmost care should be taken while entering the details of entries so that correct amount is selected with correct name. + Once the entry is made, modification is not allowed thereafter. Hence special care be taken while doing the entry. However entry can be cancelled before verification and fresh entry can be created. RECORD CAN BE CANCELLED ONLY BEFORE VERIFICAITON. ONCE THE DETAILS ARE VERIFIED THEREAFTER THE ENTRY CANNOT BE CANCELLED OR DELETED BY THE BRANCH. For transfer of other credits where interest is not applicable, branches/offices need not wait till last day of subsequent month. In the first week of subsequent month, credits turned unclaimed in previous month should be identified and transferred through HDOROTH menu. (For Detail Job card refer circular HO:BR:106:182 dated 04.09.2014) aftareq wa dart Part, vert safe, aztet, Operations & Services Department, Head Office, Baroda O/o — cuvfisies, aetar wan, aereryt aPtet-390 007, 7° Floor, Baroda Bhavan, Akapur, Baroda-390 007 & i) ‘ite Phone: 0265- 2916769 frw/E-mall: operations ho@benkofbarode comB # ATG TetaT Bank of Baroda Identification of Sundry Deposits: Data Centre has developed option to transfer outstanding entry of Sundry Deposits to DEAF scheme of RBI, 2014 under the same menu “HDOROTH”. For Detail job card, please refer circular HO:BR:109:66 dated 27.04.2017 3. Refund: 3.1 Refund of unclaimed balances transferred through the system: (SB & CA transferred to BKC branch through Account portability and thereafter transferred to RBI). Balances already transferred to RBI, can also be claimed back from RBI along with interest as and when demanded by customer. |. Action at Base Branch: 1. Claim request should be accepted by the Base branch only where the customer was maintaining account before transfer to BKC for further transfer of balances to RBI. 2. On receipt of request from customer for refund of unclaimed balance, branch must ascertain/verify from the system that account has been transferred to RBI through the system 3. Obtain fresh KYC documents as per extant KYC Policy i.e. Photo Id and address proof along with application from customer. Obtain Mobile number also. (Format of application as per Annexure - 2) 4, Examine / Verify KYC documents from originals and also through system wherever applicable. Put stamp & signatures on KYC documents that the same are verified with the originals. 5. Branch to invoke menu option “DORCLM" - Detail JOBCARD as per Circular HO:BR:106:240 dated 03.12.2014) Dormant /Unclaimed deposit accounts transferred to RBI under DEAF scheme will be available under menu DORCLM for claiming refund only if the account isin 1) SOL-ID 2904 2) Dormant Status, 3) the account should be in “Frozen” status credit and debit both. 4) the scheme code SB 199 and If any of the above conditions is not satisfied, the account will not be shown in DORCLM for claiming refund and the account is to be modified accordingly and brought to the requisite status/scheme/SOL. a) If SOL-ID is 2904 and other conditions are not satisfied: Branch to refer the matter to BKC branch through their Regional Office for modification in other parameters. tare ei dart ura, wera refers, azher, Operations & Services Department, Head Office, Baroda @/ > arattfiea, aehar wa, serergét weheT-390 007, 7 Floor, Baroda Bhavan, Alkapuri, Baroda-390 007 Yee ‘ait /Phone: 0265- 2916769 €a/E-mall: operations. ho@bankofoaroda.com4%, 10. “1 12. 13, 14, 15. 16. B a 41% TeraT Bank of Baroda b) If SOL_ID is of base branch and other conditions are not satisfied: Branch to modify the other parameters at their end and then transfer the account to BKC SOL i.e. 2904 Account will then be available in DORCLM menu for claiming refund. While feeding details of account transferred to DEAF, branches to check the balance remitted to RBI and amount being claimed from RBI (Interest for the period will be added in balance). These balances should be in conformity with data already transferred. There are Add / Verify / Cancel / Restore / Inquiry options. For entering claim, select Add option, by pressing F2 System will display the account numbers which have already been transferred to RBI for selection. Branch to select desired account number from the list displayed. (Activity involved at base branch where the claim request is submitted) Verification of claim request can be done by user having BRH/BH2 power only). On verification by the branch, system will generate reference /request number which is to be noted on application received from the customer. Cancellation of request can be done before verification only. Once the verific: is done, cancellation will not be allowed. User to take utmost care while entering the claim request. Branch to forward the copy of application on which reference number / request number is noted along with copies of KYC documents to their Regional Office. (as per Annexure-3) ‘On completion of verification at branch, a records will be inserted in R-Menu through the system automatically for subsequent verification at Regional office level Through Inquiry option branch can find out the status of claim entered When account is transferred from BKC Branch to base branch, branch to update the KYC details in account. Activate the account. Customer is required to do some transaction in account on activation of account. Mobile number / Email ID should be registered in account so that customer gets various types of SMS alerts / communication Please note if transaction is not done by customer on activation of account, account may again be classified as unclaimed deposit on the basis of last date of customer induced transaction Regional Office will sent back the claim which are rejected by them. (verified flag’N’) Base branch to check if any record is available under Restore Option. If any record is available, branch has to restore the claim rejected by Regional Office for processing at their end. Claim so restored is required to be entered as fresh claim. Screen shots are given in Job Card cftincra ud dard fwrn, sur srafary, wztzr, Operations & Services Department, Head Office, Baroda cardi fis, aster wae, aerargét apt -390 007, 7*Floor, Baroda Bhavan, Alkapur, Baroda-390 007 Xe ‘att /Phone: 0265- 2316769 €-Hra/E-mail: operations ho@bankofbarode,com17. B #% af TsTaT Bank of Baroda Branches to keep record of application received from customer and KYC. documents in a separate file in addition to the specimen signature card for audit purpose. Action at Regional Office: 1. On receipt of application, authorized official of Regional Office to invoke R-Menu and select option verify. 2. The system will display all the details which are to be verified on selecting the torch button. 3. User to select appropriate request number mentioned against the account number for which request is received along with copy of application of customer with all required KYC documents, 4, Regional Office may put Y or N in the field “Approved” 5. After verification is done by one user, the same needs to be verified by second user. (Four eyes principle to be followed). 6. Verified records will appear with approval flag “Y” and will be made available to Corporate Accounts & Taxation Department, BCC, Mumbai 7. Verified claims with approval flag “N’ will be sent back to base branch. Base branch to invoke Restore option to make the record available for re-processing 8. Regions to send the list of accounts verified by them to Corporate Accounts & Taxation Department, BCC, Mumbai through email for further action. (Annexure-5- (5.1 and 5.2)as per circular HO:BR:106:240 dated 03.12.2014) Action at Corporate Accounts & Taxation Department, BCC, Mumbai 1. Users from Corporate Accounts and Taxation Department to run “RELCLM" menu option for processing Dormant Account Refund claim recommended by base branch and approved by Regional Office. 2. There are three options - Release, Verify and Cancel 3. On invoking the menu "RELCLM"’ user to select “Release” option and select the account number from displayed list and follow the subsequent steps prompted by the system 4. The data entry will be completed, which needs to be verified by another user from Corporate Accounts and Taxation Department. Steps to be followed prompted by the system. 5. Entries will be generated by the system for transfer of balance to respective account, the details of which can be viewed through "FTI" or “ACLI" menu as given in the Job Card. 6. The account will be freezed again 7. The SOL transfer and account unfreezing will be done on next day when the menu option “RELCLM’ will be invoked by the user. 8. When menu option “RELCLM’” is invoked by the user on next day, the activity of SOL transfer and unfreezing of account for those accounts for \ fear wo dari ura, nur srafery, azter, Operations & Services Department, Head Office, Baroda \teg/,, Beats, ater wax, aerenyf etter 390 007, 7*Floor, Baroda Bhavan, Akapur, Baroda-380 007 SNe ‘irr Phone: 0265- 2316769 #-¥/E-mail operations ho@bankofbaroda.comB a af% TSTaT Bank of Baroda which claims have been processed by Nodal branch on previous day will be done by the system. System will display message on successful completion of activity at Nodal branch. 9. Thereafter, user will be able to Release/verify subsequent claims verified by base branch and recommended by Regional office. 10. RELCLM has to be invoked on daily basis. 11. Balances of Unclaimed accounts will be transferred to base branch to the debit of G/L Suspense Unclaimed Deposit account (29040026501087). The G/L Suspense Unclaimed Deposit account will have multiple entries showing claims of various branches released. 12. In case user of Corporate Accounts and Taxation Department selects cancel option instead of verify, (after release option) the record will be removed from the released list and will be transferred to base branch. Base branch can register the request again We reiterate that the menu option “RELCLM” has to be invoked on daily basis by Corporate Accounts and Taxation Department. The detailed JOBCARD is given in circular HO:BR:106:240 dated 03.12.2014, Branches, Regional Offices and Corporate Accounts and Taxation Department, BKC branch (Nodal Branch) are advised to go through the same and understand the activity they have to perform. 3.2 Refund of Unclaimed deposits (SB & CA) already transferred to HOCORP through I schedule. The Unclaimed Balances which have been transferred to RBI through manual entries and the details thereof have not been captured in the system. The process for refund of balances to customer will be as under: 1. Claim request will be accepted by the Base branch only where the customer was maintaining account prior to transfer of balances to HOCORP / HEADOF. 2. On receipt of request from customer for refund of unclaimed balances, branch ascertain /verify from their records that account has been transferred to HOCORP (Corporate Accounts and Taxation Department, BCC, Mumbai / HEADOF in past. 3. Branch to obtain fresh KYC documents i.e. Photo Id and address proof along with application from customer. Obtain Mobile number also (Annexure — 2 to be used given in circular HO:BR:106:240 dated 03.12.2014.). 4, Branch will send their request for refund of balance of unclaimed deposit account with details such as Name of Branch, Name of Region, Name of Customer, Account number, type of account, interest bearing/non-interest bearing, date of transferred to HOCORP, schedule | Number, amount of | schedule date of | schedule, balance, confirming that they have identified the customer, KYC documents are obtained and verified with original to their Regional Office along with copy of application and copies of KYC documents. (as per Annexure-4 given in circular HO:BR:106:240 dated 03.12.2014.) “L > itr wp dard fw, sur stray, wétzt, Operations & Services Department, Head Office, Baroda ee O/ .. wreedt fac, ater wan, sorergtt azteT-390 007, 7*Floor, Baroda Bhavan, Alkapur, Baroda-390 007 Je ‘tt /Phone: 0265- 2316769 €-a/E-mail: operations ho@bankofbarode.comB a ate TeTaT Bank of Baroda 5, Regional Office after scrutinizing the same will forward the request to Corporate Accounts and Taxation Department, second floor, BCC, Mumbai, 6. Corporate Accounts and Taxation Department will verify from their records from the list of accounts transferred to RBI for which request for refund is. received The Department will identify the balance from their record and tally the balance with date of transfer and interest to be claimed from RBI etc., The Corporate Accounts and Taxation Department will advise the BKC branch to debit G/L Suspense Unclaimed deposit account (2904026501087) and credit the G/L New Intermediary Account of the branch (x0x0015181219) under advice to all concerned. Branch on receipt of entry in G/L Intermediary account, activate the account, transfer the balances from G/L Intermediary account and advise customer to do transaction. 3.3. Process of refund for other credits transferred through HDOOROTH menu. The process of claim from RBI of such credits is as under. |. Action at Base Branch: 1. Claim request from customer should be accepted by the Base branch only. 2. On receipt of request from customer for refund of unclaimed balances branch ascertain’ verify from the system that the balance has been transferred to RBI through the system 3. Obtain fresh KYC documents as per extant KYC Policy ie. Photo Id and address proof along with application from customer. Obtain Mobile number also. 4. Examine / Verify KYC documents from originals and also through system wherever applicable. Put stamp & signatures on KYC documents that the same are verified with the originals/system 5. Branch to invoke menu option “DRCLMOTH’ - There are Add / Verify / Cancel / Inquire options. 6. For entering claim, select Add option, by pressing F2 System will display account type/other credit type on the screen. Branch to select desired type of credit from the list displayed. Detail JOBCARD as per Annexure-1. Follow the steps given in Job Card. 7. Verification of claim request can be done by user having BRH/BH2 power only (as given in the Job card attached with circular HO:BR:107:105 dated 24.07.2015). 8. On verification by the branch, the claim submitted by branch will be made available to Regional Office for their Approval. 9. Cancellation of request can be done before verification only. Once the verification is done, cancellation will not be allowed. User to take a utmost care while entering the claim request. f N L gf Rerrai tartar, rare wrafen, tet, Operations & Services Department, Head Office, Baroda t aredtifies, azter wan, serergét after -390 007, 7 Floor, Baroda Bhavan, Alkapuri, Baroda-390 007 X ‘GIA /Phone: 0265- 2316769 €2/E-mail: operations ho@bankofbaroda.comB #* a TST Bank of Baroda 10. Branch to forward the copy of application along with copies of KYC documents to their Regional Office. (as per Annexure-3 given in circular HO:BR:107:105 dated 24.07.2015) 11. On completion of verification at branch, a records will be inserted in R-Menu through the system automatically for subsequent verification at Regional zoffice level 12. Through Inquiry option branch can find out the status of claim entered, 13. Branches to keep record of application and KYC documents received from customer in a separate file in addition to the specimen signature card for audit purpose. 14, Branch to ensure KYC updation in the related operative account wherein the fund so claimed will be credited. Il, Action at Regional Office: 1) On receipt of application, authorized official of Regional Office to invoke R-Menu and select option verify. (Two level verification) 2) The system will display all the details which are to be verified on selecting the torch button. 3) User to select appropriate sequence number for verification Please refer JOBCARD screen shots given under Regional Office activity. given in circular HO:BR:107:105 dated 24.07.2015) 4) After verification is done by one user, the same needs to be verified by second user. (Four eyes principle to be followed). 5) Verified records will appear with approval flag “Y” and will be made available to Corporate Accounts & Taxation Department, BCC, and Mumbai. 6) Regions to send the list of accounts verified by them to Corporate Accounts & Taxation Department, BCC, Mumbai through email for further action. (Annexure-5- (5.1_and 5.2) as given in circular HO:BR:107:105 dated 24.07.2015) lll. Action at Corporate Accounts & Taxation Department, BCC, Mumb: Users from Corporate Accounts and Taxation Department to run “RLCLMOTH” menu option for processing Refund of other credits recommended by base branch and approved by Regional Office. 1) There are three options - Release, Verify and Cancel 2) To invoke menu *RLCLMOTH’, select “ADD" option and verify the details displayed on the screen and follow the subsequent steps prompted by the system. The screen shots given in JOBCARD as given in circular HO:BR:107:105 dated 24.07.2015) (Nodal Branch Activity ie. for Corporate Accounts Department, BCC, Mumbai). 3) _Itis to be verified by another user from Corporate Accounts and Taxation Department. (steps to be followed prompted by the system) 4) System will display suitable message after verification of entry following Transaction will be created sera we dart fas, sur arate, we, Operations & Services Department, Head Oice, Baroda Q/_Traat srs, ater wax, sereTyft apter-990 007, 7" Floor, Baroda Bhavan, Akapur, Baroda.390 007 OG es rt (Phone: 0265- 2316769 *a/E-mall: operations ho@bankofberode comB a a'% TSTaT Bank of Baroda “G/L Suspense Unclaimed Deposit -Claims (29040026501087) will be debited and G/L Intermediary account of the concerned branch"( which has submitted claim will be credited). 5) Concerned branch will reimburse the amount to the customer by debiting New Intermediary account and credit to operative account! through Banker's Cheque favoring the beneficiary. We reiterate that the menu option “RLCLMOTH” has to be invoked on daily basis by Corporate Accounts and Taxation Department. Branches, Regional Offices and Corporate Accounts and Taxation Department, BCC, Mumbai are advised to go through the circular HO:BR:107:105 dated 24.07.2015 and understand the activity which they require to perform. 3.4 Refund of Unclaimed deposits (Other credits) earlier transferred to HOCORP through I schedule. The Unclaimed Balances of other credits which had been transferred to HOCORP/HEADOF earlier through | Schedule which were subsequently transferred to RBI through manual entries and the details whereof have not been captured in the system. The process for refund of balances to customer is as under: 1) Claim request will be accepted by the Base branch only where the customer was maintaining account prior to transfer of balances to HOCORP / HEADOF. 2) On receipt of request from customer for refund of unclaimed balances, branch to ascertain/verify from their records that account / credit has been transferred to HOCORP (Corporate Accounts and Taxation Department, BCC, Mumbai / HEADOF in past. 3) Branch to obtain fresh KYC documents i.e. Photo Id and address proof along with application from customer. Obtain Mobile number also (as per Annexure = 2s given in circular HO:BR:107:105 dated 24.07.2015 ) 4) Branch to send their request to their Regional offices for refund of balance of unclaimed credits / accounts with details such as Name of Customer, Account number, type of account,(other than SB & Current ) interest bearing/non- interest bearing, type of credits (DD,BC,MT, etc) date of transfer to HOCORP/HEADOF, Number, amount and date of | schedule along with confirmation that the customer is identified, KYC documents are obtained and verified with original. Copy of application and copies of KYC documents should be attached ( as per Annexure-4 given in circular HO:BR:107:105 dated 24.07.2015 ) 5) Regional Office after scrutinizing the same will forward the request to Corporate Accounts and Taxation Department, second floor, BCC, Mumbai. 8) Corporate Accounts and Taxation Department will verify from their records from the list of accounts transferred to RBI for which request for refund is received, aftstar we dart Fs, sar rere, after, Operations & Services Department, Head Office, Baroda ty OY exept fier, aehar wa, araryft eter -390 007, 7Floor, Baroda Bhavan, Alkapur, Baroda 390 007 y ‘irr Phone: 0265- 2916769 €5¥/E mai: operations ho@bankofbarod comB 4% aT TSeTaT Bank of Baroda The Department will identify the balance from their record and tally the balance with date of transfer and interest to be claimed from RBI etc., The Corporate Accounts and Taxation Department will advise the BKC branch to debit G/L_ Suspense Unclaimed Deposits Manual Claims’ _account (2904002651092) especially opened for the purpose of processing claims of manually transferred entries and credit the G/L New Intermediary Account of the branch (0000015181219) under advice to all concerned. Branch on receipt of entry in G/L Intermediary account, transfer the balances from GIL Intermediary account to customer's account. 3.8. Claim by Legal Heirs: In case of deceased accounts, any credit transferred to RBI has now been claimed by the legal heirs as deceased claim, the process of settlement of claim in respect of deceased depositor to be followed. 4.Transfer of Fund to RBI and Refund from RBI Every month accounts identified through system (HDORSEL) and other credits identified by branches entered through HDOROTH menu is transferred to accounts with BKC branch which are transferred to RBI DEAF account by Treasury Department. Treasury Department to transfer the funds to RBI through e-kuber portal of RBI every month. On receipt of refund from RBI, Treasury Department to act as under. 4. To Consult the Corporate Accounts & Taxation Department (Accounts & Audit) for transfer of claim received from RBI. 2. As per advise of Corporate Accounts and Taxation Department, the amount may be credited to respective G/L Suspense Unclaimed Deposit accounts as under. a. For System generated entries G/L Suspense Unclaimed deposit account of BKC branch Account Number 2904002651087 b. For manual claims G/L Suspense Unclaimed Deposit Manual Claims account Number 2904002651092. 5. SUBMISSION TO RBI 1) At the end of month, Corporate Accounts and Taxation Department to run menu option “RBICLM" for balances transferred through the system which will give list of accounts (balances of which refunded through system) and add claim refunded manually through G/L Suspense Account manual claims as per format given by RBI and will submit the claim to RBI before 15" of next month 2)Corporate Accounts and Taxation Department to submit statements (Form | & II and Form Ill, \V and V ) as per the periodicity given by RBI after obtaining auditor's signature of BKC branch and keep record of the amount transferred to DEAF, refund received from RBI, reconciliation thereof and to arrange for Audit of the same. For any queries on processing of account under DEAF scheme, 2014, branches may approach through email at cbs.domsupport@bankofbaroda.com and accounts. ho@bankofbaroda.com aftarert ag dari turn, vara safer, tet, Operations & Services Department, Head Office, Baroda GGA aimitstien, aeterwan, serergtt aztet-390 007, 7 Floor, Baroda Bhavan, Alkapuri, Baroda-380 007 ‘Sta (Phone: 0265- 2316769 £4/E-mal: operations, ho@bankotbarode com