HP Laserjet Enterprise M604, M605, M606: On-Site Support Installation and Setup Guide

HP LaserJet Enterprise M604, M605, M606
On-site Support Installation and Setup Guide

Copyright and License Trademark Credits
© 2015 Copyright Hewlett-Packard Microsoft®, Windows®, Windows® XP, and

Development Company, L.P. Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to

change without notice.
The only warranties for HP products and

services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2015
Table of contents
1 Introduction .................................................................................................................................................. 1
2 Customer responsibilities .............................................................................................................................. 2
3 Setting up the printer (hardware) ................................................................................................................... 3

Setting up the printer (hardware) (n models) ....................................................................................................... 4
Step one: Unpack the printer ............................................................................................................... 4
Step two: Prepare the toner cartridge ................................................................................................ 6
Step three: Connect the network cable (optional) .............................................................................. 9
Step four: Connect the power cable and turn on the printer ............................................................ 10
Step five: Load Tray 2 ........................................................................................................................ 11
Step six: Verify the printer functions ................................................................................................ 12
Step seven: Update the firmware (optional but recommended) ...................................................... 13
Links to software installation instructions ....................................................................................... 13
Find more information ...................................................................................................................... 14
Setting up the printer (hardware) (dn models) ................................................................................................... 15
Step one: Unpack the printer ............................................................................................................ 15
Step two: Prepare the toner cartridge .............................................................................................. 17
Step three: Connect the network cable (optional) ............................................................................ 20
Step four: Connect the power cable and turn on the printer ............................................................ 10
Step five: Load Tray 2 ........................................................................................................................ 22
Step six: Verify the printer functions ................................................................................................ 23
Step seven: Update the firmware (optional but recommended) ...................................................... 24
Setting up the printer (hardware) (x model) ....................................................................................................... 26
Step one: Unpack the printer ............................................................................................................ 26
Step two: Install Tray 3 ...................................................................................................................... 28
Step three: Prepare the toner cartridge ............................................................................................ 28
Step four: Connect the network cable (optional) .............................................................................. 32
Step five: Connect the power cable and turn on the printer ............................................................. 10
ENWW iii
Step six: Load Tray 2 ......................................................................................................................... 34
Step seven: Load Tray 3 .................................................................................................................... 36
Step eight: Verify the printer functions ............................................................................................ 38
Step nine: Update the firmware (optional but recommended) ........................................................ 38
4 Install or replace accessories ........................................................................................................................ 40

Install Tray 2 and the 500-sheet trays ................................................................................................................ 41
Install the optional 1,500-sheet high-capacity tray ........................................................................................... 50
Install the optional custom media tray ............................................................................................................... 61
Install the optional envelope feeder ................................................................................................................... 64
Install the 5-bin mailbox ..................................................................................................................................... 69
Install the optional stacker .................................................................................................................................. 73
Install the optional stapler-stacker ..................................................................................................................... 77
5 Update firmware using a USB flash drive or the Embedded Web Server (EWS) .................................................... 81
Update firmware using a USB flash drive or the Embedded Web Server (EWS) ................................................. 82
Introduction ....................................................................................................................................... 82
What you need to know ..................................................................................................................... 82
Step one: Print a Configuration page ................................................................................................ 82
Step two: Download the latest firmware .......................................................................................... 83
Step three: Update the firmware ...................................................................................................... 83
6 Update firmware using Web Jetadmin ............................................................................................................ 87

Update firmware using Web Jetadmin ................................................................................................................ 88
Introduction ....................................................................................................................................... 88
What you need to know ..................................................................................................................... 88
Update the firmware using Web Jetadmin ........................................................................................ 88
7 Installing the printer software in Windows on a Wired (Ethernet) Network ....................................................... 90

Installing the printer software in Windows on a Wired (Ethernet) Network ...................................................... 91
Installation and driver options .......................................................................................................... 91
Windows® installation for a wired (Ethernet) network connection using the in-box CD ................. 92
Windows® installation for a wired (Ethernet) network connection by downloading the
software ............................................................................................................................................ 93
8 Installing the printer software in OS X on a Wired (Ethernet) Network .............................................................. 95

Installing the printer software in OS X on a Wired (Ethernet) Network .............................................................. 96
Installation and driver options .......................................................................................................... 96
iv ENWW
OS X installation for a wired (Ethernet) network connection using the in-box CD .......................... 96
OS X installation for a wired (Ethernet) network connection by downloading the software .......... 97
9 Product views .............................................................................................................................................. 99

Product views .................................................................................................................................................... 100
Product front view ........................................................................................................................... 100
Product back view ........................................................................................................................... 101
Interface ports ................................................................................................................................. 102
Control-panel view (4-line control panel, n and dn models only) .................................................. 103
Control-panel view (touchscreen control panel, x models only) ................................................... 104
ENWW v
vi ENWW
1 Introduction
This document provides the information required to perform an on-site installation and setup of the HP
LaserJet Enterprise M604, M605, M606.
ENWW 1
2 Customer responsibilities
The customer is responsible for the following tasks:
● Place the product in the location where it will be installed.
● Provide additional people to help move and unpack the product.
● Dispose of the packaging materials.
● Provide a network connection for each product.
● Provide the appropriate electrical power source at the installation location.
● Ensure that the people who are responsible for managing the network environment are available when
the product is being installed.
2 Chapter 2 Customer responsibilities ENWW

3 Setting up the printer (hardware)
ENWW 3
Setting up the printer (hardware) (n models)
This document explains how to set up the physical parts of the printer. Complete these steps before installing
the printer software on the computer.
If the printer hardware is already set up, see Links to software installation instructions on page 13 at the
end of this document for help with software installation.
This document includes the following steps to set up the printer:
● Step one: Unpack the printer
● Step two: Prepare the toner cartridge
● Step three: Connect the network cable (optional)
● Step four: Connect the power cable and turn on the printer
● Step five: Load Tray 2
● Step six: Verify the printer functions
● Step seven: Update the firmware (optional but recommended)
● Links to software installation instructions
● Find more information
Step one: Unpack the printer

1. Select a site to place the printer that meets the following specifications:
● A sturdy, well-ventilated, dust-free area, away from direct sunlight
● Temperature range: 15° - 30° C (59° - 86° F)
● Humidity range: 10% - 80%
Allow enough space around the printer to open all doors and trays.
CAUTION: The printer weighs 22.6 kg (49.7 lb). HP recommends that two people move the printer.
4 Chapter 3 Setting up the printer (hardware) ENWW

425 mm
16.7 in
22.5 in
574 mm
75
4
29 mm
.7 i
n
2. Take the HP printer out of the box, and then remove the packaging material. Verify that the contents
match this illustration.
IMPORTANT: HP recommends recycling packing materials whenever possible.
HP LaserJet Enterprise XXXX
www.hp.com
2013 Hewlett-Packard Development Company, L.P.
3. Remove all tape and packing material from the outside of the printer. Open all doors and paper trays,
and remove all tape, orange plastic tray inserts, and other packing material from inside the printer.
ENWW Setting up the printer (hardware) (n models) 5

Step two: Prepare the toner cartridge
1. Open the top cover.
2. Remove the packing material from inside the printer.

3. Grasp the handle of the toner cartridge and pull out to remove it.
4. Hold both ends of the toner cartridge and rock it back and forth 5-6 times to distribute the toner.
5. Pull on the orange tab to remove the toner sealing tape. Completely remove the sealing tape from the
cartridge.

6. Remove the discovery sheet.
7. Align the toner cartridge with its slot, and then insert the toner cartridge into the printer.

8. Close the top cover.
Step three: Connect the network cable (optional)

If the printer is to be connected to a network, connect the network cable now. If not, skip this step and go to
Step four: Connect the power cable and turn on the printer on page 10.
CAUTION: Do not connect a USB cable now. To use a USB cable to connect the printer to the
computer, connect it when prompted during software installation.

Step four: Connect the power cable and turn on the printer
1. Connect the power cable between the printer and a grounded AC outlet. To prevent damage to the
printer, use only the power cable that is provided with the printer.
CAUTION: Make sure the power source is adequate for the printer voltage rating. The voltage rating is
on the printer label. The printer uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
2. Turn the printer power on.
3. Wait for 60 seconds before continuing. During this time, if the printer is connected to a network, the
network recognizes the printer and assigns an IP address or host name for the printer.
4. On the control panel, set the language, the date/time format, and the time zone.
NOTE: For advanced setup of network-connected printers, enter the printer IP address in the address
bar of a Web browser after software installation is complete.

Step five: Load Tray 2
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Remove the packing material from inside the

tray.
3. Adjust the paper-length and paper-width guides

by squeezing the adjustment latches and sliding
the guides to the size of the paper being used.
X
A5
JIS B5
EXEC
A4
LGL/LTR

4. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
2
5. Close the tray.
6. The control panel shows the tray’s paper type

and size. If the configuration is not correct, follow
the instructions on the control panel to change
the type or size.
Step six: Verify the printer functions

▲ To verify that the printer prints, do the following:
a. At the printer control panel, select the Administration menu.
b. Open the following menus:
● Reports
● Configuration/Status Pages
c. Select Configuration Page.
d. Select Print, and then press the OK button to print the printer configuration and Jetdirect pages.
e. If the printer is connected to a network, find the IP address on the Jetdirect page.

● IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, manually configure the IP
address. Otherwise, the network configuration was successful.
● IPv6: If the IP address begins with "fe80:", the printer should be able to print. If not, manually
configure the IP address.
Jetdirect Page HP Color LaserJet

Page 1
Step seven: Update the firmware (optional but recommended)

HP regularly updates features that are available in the printer firmware. Update the printer firmware to take
advantage of the most current features.
NOTE: Check with the network administrator before updating the printer firmware.
Click here for information on updating the printer firmware using a USB flash drive or the Embedded Web
Server (EWS).
Links to software installation instructions

After completing the previous setup steps, install the printer software.
Windows: Install the printer software from the CD. Follow the on-screen instructions. See the Install Notes file
on the printer CD for more specific software installation instructions.
Mac: Mac computers and Apple mobile devices are supported with this printer. The Mac print driver and print
utility are available for download from hp.com and might also be available via Apple Software Update. The HP
Mac software is not included in the in-box CD. The steps to download the Mac installer software are as
follows: Go to http://123.hp.com. Select the printer model, and then click Begin. Launch the software file
from the folder where the file was saved, and then follow the on-screen instructions.
computer, connect it during the software installation.
NOTE: The default driver for OS X 10.8 Mountain Lion and OS X 10.9 Mavericks is the Apple AirPrint driver.
To install the full featured HP driver, in the Add dialog, select the HP driver from the Use: drop-down list.

For software installation instructions, click the link for the computer operating system and type of
connection.
Windows
● Installing the printer software in Windows for a USB cable connection
● Installing the printer software in Windows on a Wired (Ethernet) Network
Mac OS X
● Installing the printer software in OS X for a USB installation
● Installing the printer software in OS X on a Wired (Ethernet) Network
Setup is complete. If you did not register your printer during software installation, go to www.register.hp.com
to register now.
Find more information

For more information, see the User Guide on the printer CD and visit the support Web site for this printer.
Touch the Help button on the printer control panel to access Help topics.

Setting up the printer (hardware) (dn models)
If the printer hardware is already set up, see Links to software installation instructions on page 13 at the end
of this document for help with software installation.
● Step two: Prepare the toner cartridge
● Step three: Connect the network cable (optional)
● Step four: Connect the power cable and turn on the printer
● Step five: Load Tray 2
● Step six: Verify the printer functions
● Step seven: Update the firmware (optional but recommended)

CAUTION: The printer weighs 25.9 kg (57 lb). HP recommends that two people move the printer.
ENWW Setting up the printer (hardware) (dn models) 15

425 mm
16.7 in
22.5 in
574 mm
84
0
33 mm
in
HP LaserJet Enterprise XXXX
www.hp.com

Step two: Prepare the toner cartridge

cartridge.


Step three: Connect the network cable (optional)


Step four: Connect the power cable and turn on the printer

Step five: Load Tray 2
1. Open the tray.

tray.

X
A5
JIS B5
EXEC
A4
LGL/LTR

not bend it.
full indicator.
2
5. Close the tray.

the type or size.
Step six: Verify the printer functions

● Reports
d. Select Print, and then press the OK button to print the printer configuration and Jetdirect pages.


Page 1
Step seven: Update the firmware (optional but recommended)

Server (EWS).


connection.
Windows
Mac OS X
● Installing the printer software in OS Xfor a USB installation
to register now.


Setting up the printer (hardware) (x model)
If the printer hardware is already set up, see Links to software installation instructions on page 13 at the end
of this document for help with software installation.
● Step two: Install Tray 3
● Step three: Prepare the toner cartridge
● Step four: Connect the network cable (optional)
● Step five: Connect the power cable and turn on the printer
● Step six: Load Tray 2
● Step seven: Load Tray 3
● Step eight: Verify the printer functions
● Step nine: Update the firmware (optional but recommended)

CAUTION: The printer weighs 32.5 kg (71.5 lb). HP recommends that two people move the printer.

425 mm
16.7 in
27.4 in
695 mm
3
84
0
33 mm
in
HP COLOR LASERJET ENTERPRISE

FLOW MFP XXXX
www.hp.com
ENWW Setting up the printer (hardware) (x model) 27

Step two: Install Tray 3
1. Place Tray 3 on a stable surface, and then place the printer on the tray.
2. Lock the tray.
Step three: Prepare the toner cartridge


3


cartridge.

Step four: Connect the network cable (optional)


Step five: Connect the power cable and turn on the printer

Step six: Load Tray 2
1. Open the tray.

tray.

X
A5
JIS B5
EXEC
A4
LGL/LTR

not bend it.
full indicator.
2
5. Close the tray.

the type or size.

Step seven: Load Tray 3
1. Open the tray.

tray.

X
A5
JIS B5
EXEC
A4
LGL/LTR

not bend it.
full indicator.
2
5. Close the tray.

the type or size.

Step eight: Verify the printer functions
● Reports
d. Select Print, and then touch the OK button to print the printer configuration and Jetdirect pages.


Page 1
Step nine: Update the firmware (optional but recommended)

Server (EWS).


connection.
Windows
Mac OS X
● Installing the printer software in OS X for a USB installation
to register now.


4 Install or replace accessories
40 Chapter 4 Install or replace accessories ENWW

Install Tray 2 and the 500-sheet trays
This document provides the procedure to install Tray 2 and the 500-sheet trays for the HP LaserJet Enterprise
M604, M605, M606 models.
1. Press the power button to turn off the printer.
2. Disconnect the power cord.
ENWW Install Tray 2 and the 500-sheet trays 41

3. Disconnect the USB or network cable.
4. Take the tray out of the box.

5. Open the tray and remove the packaging material. Slightly lift up the tray, and then pull it completely
out of the tray cavity.
6. Remove the tray number indicator cube from inside the front of the tray.
4 5

7. Turn the cube so that it displays the correct tray number, and then replace the indicator in the front of
the tray
If there are multiple 500-sheet trays, make sure that the tray number indicator cubes display in a
sequential order.
3
4
4
5 5
8. Adjust the paper-length by squeezing the adjustment latch and sliding the guide to the size of the paper
being used.

9. Adjust the paper-width by squeezing the adjustment latches and sliding the guide to the size of the
paper being used.
X
A5
JIS B5
EXEC
A4
LGL/LTR
10. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

11. Verify the top of the stack is below the tray full indicator.
12. Lift the tray up slightly and install the back edge of the tray into the tray cavity. Lower the tray, and then
slide it into the printer.
13. Close the tray.

14. Place the tray on a stable surface.
15. Place the printer on the tray. Use the alignment pins on top of the tray to position the printer.
CAUTION: HP recommends that two people move the printer.

16. Lock the tray.
17. Connect the power cable and the USB or network cable.

18. Press the power button to turn on the printer.
19. OS X: The list of installed options should automatically update during the first print job after installing
the accessory. If not, perform the following steps:
a. From the Apple menu, click System Preferences.
b. Select Print & Scan (or Printers & Scanners).
c. Select the printer, select Options & Supplies, and then select Driver.
d. Manually configure the accessory.
Windows 8.0 and 8.1: When attaching the accessory after installing the printer software, perform the
following steps:
a. Scroll to the bottom-left corner of the screen, and right-click the window that displays.
b. Select Control Panel. Under Hardware and Sound, select View devices and printers.
c. Right-click the name of the printer, and then select Printer Properties.
d. Click the Device Settings tab.
e. Click the Installable Options section, if Automatic Configuration is present, select Update Now. If
the Automatic Configuration option is not present, manually install the accessory by opening the
appropriate category and selecting the accessory.
Windows XP, Windows Vista® and Windows 7: When attaching the accessory after installing the printer
software, perform the following steps:
a. Make sure the printer is turned on and connected to the computer or network.
b. Open the Windows Start menu, and then click Devices and Printers (or Printers and Faxes for XP).
c. Right-click the name of the printer, and select Printer Properties (or Properties for XP).
e. Click the Installable Options section.
f. In the drop-down box next to Automatic Configuration, select Update Now.

Install the optional 1,500-sheet high-capacity tray
This document provides the procedure to install the 1,500-sheet high-capacity tray for the HP LaserJet
Enterprise M604, M605, M606 models.
1. Remove the tape from outside the tray.
2. Press the release and open the front door.

3. Remove the tape from the door.
4. Remove the lock from the bottom of the tray.
5. Remove the tray number indicator cube from inside the front of the tray.
ENWW Install the optional 1,500-sheet high-capacity tray 51

6. Turn the cube so that it displays the correct tray number, and then replace the cube in the front of the
tray
2
1
7. Close the front door.

9. Disconnect the power cable.
10. Disconnect the USB or network cable.
11. Use one of the following procedures to place the printer on the tray:
The printer plus the 1,500-sheet high-capacity tray
a. Place the printer on the 1,500-sheet tray. Use the alignment pins on top of the tray to position the
printer.

3
b. Lock the tray.
The printer , the 500-sheet tray, and the 1,500-sheet high-capacity tray
a. Unlock the 500-sheet tray.

3
b. Lift the printer from the 500-sheet tray.
c. Place the 500-sheet tray on the 1,500-sheet tray. Use the alignment pins to position the tray. Lock
the 1,500-sheet tray.

d. Place the printer on the trays. Use the alignment pins on top of the top tray to position the printer.
Lock the tray.
12. Press the release and open the front door of the 1,500-sheet tray.

13. Pinch the guides at the front of the tray and slide them to the correct paper size.
LGL A4 LTR
14. Load the paper into the tray. To prevent jams, load complete reams at one time. Do not divide reams into
smaller sections.

15. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of
the stack is aligned with the arrows.
16. Close the front door.

17. Connect the power cable and the USB or network cable.
following steps:


Install the optional custom media tray
This document provides the procedure to install the custom media tray for the HP LaserJet Enterprise M604,
M605, M606 models.
1. Pull Tray 2 out, slightly lift up, and then pull it completely out of the printer to remove it.
NOTE: Do not throw away Tray 2.
2. Remove the packaging material from the tray.
ENWW Install the optional custom media tray 61

3. Open the paper-width guides at the side of the tray.
4. Open the paper-length guide at the rear of the tray.
5. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.

6. Verify the top of the stack is below the tray full indicator.
7. Lift the tray up slightly and install the back edge of the tray into the tray cavity. Lower the tray, and then
slide it into the printer.
8. Complete the following steps to configure the Custom media tray:
a. Press the Home button on the printer control panel.
● Administration
● Manage Trays
● Tray 2 Model
c. Select Custom Tray.
d. Press OK.
ENWW Install the optional custom media tray 63

Install the optional envelope feeder
This document provides the procedure to install the envelope feeder accessory for the HP LaserJet Enterprise
M604, M605, M606 models.
1. Complete the following steps to unpack the envelope feeder:
a. Remove the tape from the outside of the envelope feeder.
b. Open the tray extension.

c. Remove the packaging materials from inside the envelope feeder, and then close the tray
extension.
3. Grasp the handle on either side of Tray 1, and pull it forward to open it.
ENWW Install the optional envelope feeder 65

4. Remove the envelope cover.
5. Align the envelope feeder with the slot, and then install the envelope feeder.
6. Lower the envelope tray extension, and then lift the envelope weight.
2
1

7. Load envelopes into the envelope feeder.
8. Adjust the envelope width guides to the correct size.
9. Lower the envelope weight.
ENWW Install the optional envelope feeder 67

following steps:

Install the 5-bin mailbox
This document provides the procedure to install the 5-bin mailbox accessory for the HP LaserJet M604, M605,
M606.
ENWW Install the 5-bin mailbox 69

2. Remove the top cover from the printer.
NOTE: Do not throw away the top cover.
3. Align the rails of the 5-bin mailbox with the tracks inside the printer.

4. Lower the 5-bin mailbox into place. Make sure that the mailbox is firmly seated.
5. Press the power button to turn on the printer
following steps:
ENWW Install the 5-bin mailbox 71


Install the optional stacker
This document provides the procedure to install the stacker accessory for the HP LaserJet M604, M605, M606.
ENWW Install the optional stacker 73

3. Remove the tape from the outside of the stacker.
4. Align the rails of the stacker with the tracks inside the printer.
5. Lower the stacker into place. Make sure that the stacker is firmly seated.

6. Make sure that the rear cover of the stacker is closed.
7. Rotate the stacker output bin into place.
ENWW Install the optional stacker 75

following steps:

Install the optional stapler-stacker
This document provides the procedure to install the stapler-stacker accessory for the HP LaserJet M604,
M605, M606.
ENWW Install the optional stapler-stacker 77

3. Remove the tape from the outside of the stapler-stacker.
4. Align the rails of the stapler-stacker with the tracks inside the printer.
5. Lower the stapler-stacker into place. Make sure that the stapler-stacker is firmly seated.

6. Make sure that the rear cover of the stapler-stacker is closed.
7. Rotate the stapler-stacker output bin into place.
8. Press the power button to turn on the printer. The stapler-stacker power light will illuminate.
ENWW Install the optional stapler-stacker 79

following steps:

5 Update firmware using a USB flash drive or
the Embedded Web Server (EWS)
ENWW 81
Update firmware using a USB flash drive or the Embedded Web
Server (EWS)
Introduction
Similar to service packs for operating systems, HP provides firmware updates for printers and MFPs to help
address any known issues and add new features throughout the support life of the printer. To make sure the
printer is up to date, HP recommends updating the firmware for HP Enterprise printers and MFPs.
NOTE: If you have another HP LaserJet printer or MFP, a firmware update might not be recommended. Check
the ReadMe file for these products before performing a firmware update.
This document provides instructions on how to update the firmware for a single printer when the printer is in
a ready state or an error state.
NOTE: A ‘ready’ state is indicated either when Ready displays on the control panel, or after the printer
finishes initializing and all lights illuminate solid.
For instructions on how to update the firmware for multiple printers at one time using Web Jetadmin, go to
Update firmware using Web Jetadmin (c03607221) (in English).
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with
FTP or the Jetdirect Embedded Web Server, go to www.hp.com/go/wja_firmware.
What you need to know

Before performing a firmware update, review these requirements:
● This printer cannot be updated using the traditional FTP, LPR, or Port 9100 methods.
● If you have a third party solution, HP recommends contacting the vendor to make sure that the latest
firmware version is compatible with the third party solution.
● A firmware update can require 10 to 30 minutes or more to complete depending on the speed of the
computer and the connection type to the printer, and any print jobs pending in the printer queue.
● The firmware update process requires a network connection or USB flash drive.
● Access to some menus on the control panel might require administrator privileges or a passcode.
Step one: Print a Configuration page

To obtain the IP address and determine the version of firmware currently installed on the printer when it is in
a ready state, print a configuration page.
NOTE: If the printer is in an error state, skip to Method three: USB flash drive — Preboot menu.
1. Use one of the following methods to print a Configuration Page.
From the Home screen on the printer control panel, follow these steps:
a. Scroll to and open the following menus:
● Administration
● Reports
82 Chapter 5
● Configuration page
b. Select Print.
From the Embedded Web Server (EWS), follow these steps:
a. Click the Information tab.
b. Click Printable Reports and Pages, select Configuration page, and then click Print.
NOTE: While you can view the Firmware Revision and Datecode under the "Device Information"
section of the Configuration page on the Information tab, it is recommended that you physically
print the Configuration page from the printer to verify the installed firmware version.
2. On the printed Configuration Page, look in the "Device Information" section for the Firmware Revision
and Firmware Datecode similar to the following example:
● Firmware Revision: 2131029_189663 (version installed)
● Firmware Datecode: 20110811 (version date)
Step two: Download the latest firmware

The HP LaserJet firmware download available from www.hp.com contains firmware for the printer, embedded
JetDirect (if applicable), and HP paper handling accessories used with the printer in one convenient file.
1. Go to HP Support & Drivers.
2. Select Drivers & Software, type your printer name/number in the search box, click Search, and then
select your printer from the list of search results.
3. Scroll to the bottom of the operating system list and then click OS Independent.
4. Under the Firmware section, locate the latest firmware file, click Download, and then click Save.
NOTE: To view the latest enhancements, fixes, and other helpful information, click the firmware
filename and then click the Readme tab.
5. Click Open folder or browse to the location where you saved the file, right click the .zip file, and extract
all files.
6. Note the location of the .bdl file.
NOTE: The firmware file is in the format "xxxxxxx.bdl" where "xxxxxxxx" indicates the firmware file
name and ".bdl" is the file extension. This file will not launch or install automatically.
Step three: Update the firmware

There are three supported methods to perform a firmware update on this device. Use only one of the
following methods to update the firmware of this device locally or remotely. If the printer is in an error state,
use Method three: USB flash drive — Preboot menu.
NOTE: Depending on the firmware release version, the Preboot menu method using a USB flash drive that is
typically used when the printer is in an error state might be recommended even when the printer is in a ready
state.
83
Method one: Embedded Web Server (EWS)
The Embedded Web Server (EWS) can be used to update the firmware remotely on a network-connected
device when the printer is in a ready state. These steps should only be used if the printer is able to boot to a
ready state. For a USB-connected device, skip to Method two: USB flash drive — Device Maintenance menu.
NOTE: If the update process hangs or you receive an incorrect/corrupt file error within your internet browser
when using the Embedded Web Server to update the firmware, the printer should still function properly but
the firmware update is not complete. Try again to update the firmware using the USB flash drive method from
the control panel. Updating the firmware from version 11.1 to 11.3 will help eliminate the occurrence.
1. Turn the printer Off and then On, and then wait until it arrives at a ready state.
NOTE: If there is an error message displayed on the control panel, resolve the error first. If the error
message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
2. Open a Web browser, and in the address field, type the printer IP address exactly as it appears on the
Configuration Page and then press Enter.
The Embedded Web Server (EWS) opens.
3. Click the Troubleshooting tab.
4. In the left pane, click Firmware Upgrade, and then click Browse.
NOTE: If an “administrator password must be set" warning displays, click the Security tab, click the
General Security option in the left pane, and then under the Set the Local Administrator password
section, reset the password.
5. Browse to the location where the firmware files were extracted, select the .bdl file, click Install, and
then wait for the update process to complete.
NOTE: Do not close the browser window until the HP Embedded Web Server (EWS) displays the
confirmation page.
6. On the EWS confirmation page, select Restart Now, or turn the product Off and then On again.
NOTE: The printer will NOT automatically reboot. To ensure a successful firmware update, make sure
to reboot the printer.
7. After the printer or MFP is back online, print a Configuration Page and verify that the new firmware
version is installed.
Method two: USB flash drive - Device Maintenance menu
A portable USB flash drive can be used to update the firmware directly from the control panel when the
printer is in a ready state. These steps should only be used if the printer is able to boot to a ready state.
1. Copy the .bdl file (downloaded previously) to a portable USB flash drive.
84 Chapter 5
NOTE: USB flash drives with a CD formatted partition might not be recognized by the printer. You
might need to try a different USB flash drive.
2. Turn the printer Off and then On, and then wait until it arrives at a ready state.
NOTE: If there is an error message displayed on the control panel, resolve the error first. If the error
message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
3. From the Home screen on the printer control panel, scroll to and select Device Maintenance.
4. Scroll to and select USB Firmware Upgrade.
5. Insert the USB flash drive with the .bdl file on it into the USB port on the front of the product (remove the
seal if necessary).
NOTE: If the message No USB Thumbdrive Files Found displays on the control panel, make sure
the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a
different USB flash drive.
6. Select the .bdl file, and then select OK or Upgrade.
NOTE: If there is more than one .bdl file on the storage device, make sure to scroll to and select the
correct file for the printer and firmware version.
7. If you receive a prompt to re-install the same, roll back to an older, or upgrade to the newer version,
make sure you selected the correct firmware revision, and then select OK or select Reinstall, Rollback, or
Upgrade.
8. Wait for the update process to complete and for the printer to automatically reboot.
Method three: USB flash drive - Preboot menu
A firmware update might be necessary to help resolve an issue for a single printer. When the printer is in an
error state, the Preboot menu can be used to update the firmware directly from the control panel using a
portable USB flash drive.
NOTE: Do NOT use these steps to update the firmware for a printer that is in a ready state unless otherwise
recommended for the firmware version of the printer. If a "Disk Full" message displays when using this
method, contact the HP support center in your region to help troubleshoot the issue.
1. Copy the .bdl file (downloaded previously) to a USB flash drive.
NOTE: USB flash drives with a CD formatted partition might not be recognized by the printer. You
might need to try a different USB flash drive.
2. On the control panel, open the Preboot menu.
● Turn the printer Off and then On, and when the HP logo displays on the control panel and all three
Ready, Data, and Attention LEDs illuminate solid, press .
OR
● Turn the printer Off and then On, and when 1/8 displays below the HP logo on the product control
panel, touch the logo.
85
3. Scroll to and select Administrator.
NOTE: To scroll on the control panel, use the touch screen scrollbar or the up/down arrow buttons. If
indicated on the touchscreen, you will need to use the 3 (up) and 9 (down) keys on the control panel to
scroll.
4. Scroll to and select Download.
5. Insert the USB flash drive with the .bdl file on it into the USB port on the front of the product (remove the
seal if necessary).
NOTE: If the message No USB Thumbdrive Files Found displays on the control panel, make sure
the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a
different USB flash drive.
6. Scroll to and select USB Thumbdrive.
7. Select the .bdl file, select OK or the 6 key, and then wait for the update process to complete.
NOTE: If there is more than one .bdl file on the storage device, make sure to scroll to and select the
correct file for the printer and firmware version.
8. When Complete displays on the control panel, select the back arrow until Continue displays, select
Continue, and then wait for the printer to automatically reboot.
86 Chapter 5
6 Update firmware using Web Jetadmin
ENWW 87
Update firmware using Web Jetadmin
Introduction
Similar to service packs for operating systems, HP provides firmware updates for printers and MFPs to help
address any known issues and add new features throughout the support life of the printer. To make sure the
printer is up to date, HP recommends updating the firmware for HP Enterprise printers and MFPs.
NOTE: If you have another HP LaserJet printer or MFP, a firmware update might not be recommended. Check
the ReadMe file for these products before performing a firmware update.
This document provides instructions on how to update the firmware for multiple Enterprise printers at one
time when the printers are in a ready state. For instructions on how to update the firmware for a single printer
in an error state, or, to update a single printer using a USB flash drive or the Embedded Web Server (EWS), go
to Update firmware using a USB flash drive or the Embedded Web Server (EWS) (c03847902) (in English).
NOTE: A ’ready’ state is indicated either when Ready displays on the control panel, or after the printer
finishes initializes and all lights illuminate solid.
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with
FTP or the Jetdirect Embedded Web Server, go to www.hp.com/go/wja_firmware.
What you need to know

Before performing a firmware update, review these requirements:
● This printer cannot be updated using the traditional FTP, LPR, or Port 9100 methods.
● If you have a third party solution, HP recommends contacting the vendor to make sure that the latest
firmware version is compatible with the third party solution.
● A firmware update can require 10 to 30 minutes or more to complete depending on the speed of the
computer and the connection type to the printer, and any print jobs pending in the printer queue.
● The firmware update process requires a network connection and internet access.
● Access to some HP Web Jetadmin menus might require administrator privileges or a passcode.
Update the firmware using Web Jetadmin

HP Web Jetadmin 10.2 SR4 or newer (WJA) can be used to update the firmware remotely for multiple printers
at one time when the printers are in a ready state. These steps should only be used if the printer is able to
boot to Ready.
NOTE: For more information about new releases of WJA and release notes, go to www.hp.com/go/wja.
1. Connect the client machine to the internet and to the network.
NOTE: Only the client machine needs web access through a browser.
2. Start Web Jetadmin 10.2 SR4 or newer.
3. Download the firmware and import the firmware images into Web Jetadmin.
88 Chapter 6
a. Under the Device Management section in the left pane, click Firmware, and then click Repository.
b. Press Ctrl+ click on each printer that you want to update, and then in the upper right side of the
screen, click Get images.
c. Press Ctrl+ click on each printer that you want to update, and then click Next.
d. Select the check box Import firmware images, and then click Done to download the firmware.
e. Locate the printer(s) in the list, press Ctrl+ click on each printer that you want to update, and then
click Next to import the firmware into the Web Jetadmin repository.
4. Update the firmware from Web Jetadmin for multiple printers at one time.
a. Under the Device Management section in the left pane, click All Devices.
b. Select the printer(s) to be updated and then click Next.
c. From the Device Management section, click All Devices (or click a device group), and then press
Ctrl+ click on each printer that you want to update.
d. In the lower half of the screen, click the Firmware tab, press Ctrl+ click on each printer that you
want to update, and then click Update.
e. Compare the current version of firmware installed and newer versions available, select the
recommended version or select Skip from the Newer version drop-down list for each printer, and
then click Next.
NOTE: This step can also be used to check the current version of firmware installed and newer
versions available.
5. Wait for the updates to complete and the printer(s) to reboot.
NOTE: Do NOT turn the printer off during the update process. When the update process is complete,
the printer will automatically reboot. If the firmware update process fails, or is interrupted for reasons
such as a power outage, it can be completely recovered by running the firmware download again and
reinitiating the download. Web JetAdmin will display a notification with information about the failure
and a link to retry the process.
6. After the printer or MFP is back online, verify that the new firmware version is installed.
89
7 Installing the printer software in Windows
on a Wired (Ethernet) Network
90 Chapter 7 Installing the printer software in Windows on a Wired (Ethernet) Network ENWW
Installing the printer software in Windows on a Wired (Ethernet)
Network
● Installation and driver options
● Windows® installation for a wired (Ethernet) network connection using the in-box CD
● Windows® installation for a wired (Ethernet) network connection by downloading the software
NOTE: The HP printer must be set up before you install the printer software. If you have not already set up
the printer, follow the instructions for setting up your product hardware.
Installation and driver options

Review the following information to decide which installation option to use.
CD Download
For a new product CD installation is also a quick and easy Downloading the software is free from the
method, but might not contain the latest HP Web site and it includes the latest
software available, even for a newer product-specific drivers, installer software,
product. and other administrative tools.
For an older product CD installation might not work if you are Downloading the software provides good
installing the product on a computer results for older products and can help
running a newer operating system that avoid installation issues.
released after the HP product released.
About the software The software on the CD is current only to The software available from the HP Web
the date of the product release. site is the most current software available
for your product. HP often updates
software and drivers after the product and
CD release to the market.
In addition to software installation options, there are also multiple types of print drivers available for some
products. For Windows, the following options might be available:
HP PCL 6 print driver: The HP PCL 6 print driver is included on the in-box CD and is the default print driver.
The HP PCL 6 print driver has the following characteristics:
● Recommended for all Windows environments and for most printing needs, including general office
applications such as word processing or spreadsheets
● Provides the overall best speed, print quality, and product-feature support for most users
● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows
environments
● Might not be fully compatible with third-party and custom software programs that are based on PCL 5
HP Universal Print Driver (UPD): The HP Universal Print Driver (UPD) for Windows is designed to easily
manage print environments with multiple printers on a network. The HP UPD is a good choice for a print-only
product because this driver ONLY provides print capability.
To use the UPD, download it from the HP Web site. For more information, go to www.hp.com/go/upd.
ENWW Installing the printer software in Windows on a Wired (Ethernet) Network 91

Windows® installation for a wired (Ethernet) network connection using the in-box
CD
1. Connect the network cable to the product and to the network, if it is not connected already. Wait a few
minutes for the product to acquire a network address.
2. Verify that a network connection has been established. On the product control panel, touch the Network
button. If an IP address is listed, the network connection has been established.
NOTE: An IP address like 192.168.0.1, for example, is a numeric code that uniquely identifies a device,
like a computer or a printer, on a network.
3. Insert the printing system software CD into the CD-ROM drive. The software installer detects the
language of the operating system, and then displays the main menu of the installation program in the
same language.
If the installer program has not started after 30 seconds, complete these steps:
a. On the Start menu, click the Run option.
b. Type the following: X:\SETUP.EXE (where X is the letter of the CD-ROM drive).
c. Click the OK button. The installer program starts.
NOTE: If the User Account Control dialog box opens, click Allow or Yes to continue.
4. The Software Selection screen details the software to be installed.
● The recommended software installation includes the PCL 6 print driver and software for all
available product features. To proceed with the recommended software installation, click the Next
button.
● To customize the software installed, click the Customize software selections link. When finished,
click the Next button.
5. Read the license agreement, click the I have reviewed and accept the installation agreements check
box, and then click the Next button to continue.
6. The Preparing to Install screen displays. When the installer is finished, the Next button will display.
Click the Next button to continue
7. When prompted to choose a connection type, select Connect through a wired network.
8. Click the Automatically find my product on the network option. If the installer cannot find the product,
enter the product's IP address, host name, or hardware address manually. Click the Next button.
9. A list of products is displayed on the Network Product(s) Found screen. Select the product from the list,
and then click the Next button.
10. When the installation completes, the Product Configuration screen displays. Select whether the
product should be the default printer and whether to print a test page. Click the Next button.
11. The Enable HP Web Services screen displays. To enable Web services now, click the Next button. To
enable Web services later, click the Cancel button. HP Web services are not required for software
installation.
For more details on enabling HP Web services and HP ePrint, click here for information about setting up
HP ePrint.
12. The Finish screen displays. From this screen, installation wizards are available to configure additional
product features. Configure the additional product features now or later.
13. Click the Finish button to complete the product installation.
Windows® installation for a wired (Ethernet) network connection by downloading

the software
3. Browse to the Drivers & Downloads page for your product:
● HP LaserJet Enterprise M604
4. If prompted, select the product from the list of similar products on the page.
5. Select the correct operating system, and then click Next.
6. Click Driver, and then review the available driver options. The options available vary depending on the
product.
TIP: HP recommends the Full Software Solution option to optimize product performance and
features.
7. Click a driver item to select it, review the driver details, and then click Download.
8. If the File Download Security Warning window displays, click Save, and then browse to a location on
the computer to save the file.
9. Click Save. The software downloads to the computer. Make note of the saved file location.
10. When the download is complete, click Open Folder, and then click the downloaded file. The file name
ends in .exe.
NOTE: If the Download Complete screen closed, browse to the saved location for the .exe file, and
then click it.
NOTE: If the User Account Control dialog box opens, click Allow or Yes to continue.
11. Accept the default place to save the files. Click Next, and then wait while the installer extracts the files
to prepare for installation.
12. The Software Selection screen details the software to be installed.
ENWW Installing the printer software in Windows on a Wired (Ethernet) Network 93

● The recommended software installation includes the PCL 6 print driver and software for all
available product features. To proceed with the recommended software installation, click the Next
button.
● To customize the software installed, click the Customize software selections link. When finished,
click the Next button.
13. Read the license agreement, click the I have reviewed and accept the installation agreements check
box, and then click the Next button to continue.
14. The Preparing to Install screen displays. When the installer is finished, click the Next button to
continue.
15. When prompted to choose a connection type, select Connect through a wired network.
16. Click the Automatically find my product on the network option. If the installer cannot find the product,
enter the product's IP address, host name, or hardware address manually. Click the Next button.
17. A list of products is displayed on the Network Product(s) Found screen. Select the product from the list,
and then click the Next button.
18. When the installation completes, the Product Configuration screen displays. Select whether the
product should be the default printer and whether to print a test page. Click the Next button.
19. The Enable HP Web Services screen displays. To enable Web services now, click the Next button. To
enable Web services later, click the Cancel button. HP Web services are not required for software
installation.
For more details on enabling HP Web services and HP ePrint, click here for information about setting up
HP ePrint.
20. The Finish screen displays. From this screen, installation wizards are available to configure additional
product features. Configure the additional product features now or later.
21. Click the Finish button to complete the product installation.
8 Installing the printer software in OS X on a
Wired (Ethernet) Network
ENWW 95
Installing the printer software in OS X on a Wired (Ethernet)
Network
● Installation and driver options
● OS X installation for a wired (Ethernet) network connection using the in-box CD
● OS X installation for a wired (Ethernet) network connection by downloading the software
Installation and driver options

Review the following information to decide which installation option to use.
CD Download
For a new product CD installation is also a quick and easy Downloading the software is free from the
method, but might not contain the latest HP Web site and it includes the latest
software available, even for a newer product-specific drivers, installer software,
product. and other administrative tools.
For an older product CD installation might not work if you are Downloading the software provides good
installing the product on a computer results for older products and can help
running a newer operating system that avoid installation issues.
released after the HP product released.
About the software The software on the CD is current only to The software available from the HP Web
the date of the product release. site is the most current software available
for your product. HP often updates
software and drivers after the product and
CD release to the market.
OS X installation for a wired (Ethernet) network connection using the in-box CD

3. Insert the printing system software CD into the CD-ROM drive. Click the product icon to start the
installer.
NOTE: If the installer screen does not open automatically when the CD is inserted into the CD-ROM
drive, double-click the product CD image on the desktop to open the installer browser screen, and then
double-click the installer icon.
4. The Introduction screen opens. Click the Continue button to proceed.
5. In the License screen, select the correct language from the menu, read the license agreement, and then
click the Continue button.
6. In the pop-up that opens, click the Agree button to confirm acceptance of the license agreement.
7. Select the destination for the software installation, and then click the Continue button.
96 Chapter 8 Installing the printer software in OS X on a Wired (Ethernet) Network ENWW

8. In the Installation Options screen, select whether to perform a standard installation or a custom
installation.
● For a standard installation, click the Install button now.
● For a custom installation, click the Customize button. On the screen that opens, select the
components to install, and then click the Install button.
9. In the password popup that opens, enter the user name and password, and then click the OK button.
10. The installer program shows a progress bar as the installation process starts. This process can take
several minutes.
11. Read the tips for reducing environmental impact, and then click Continue when finished.
12. The Add Printer screen opens. For all connection types, click the Add Printer button.
13. For a network connection, the product should be added to the list automatically. Click the IP button at
the top of the screen to add the product by entering the IP address. After the product name is in the list
of printers, select the product from the list, and then click the Add button. Click the Continue button.
14. When the installation completes, the Summary screen appears. Click the Close button to close the
installer program.
OS X installation for a wired (Ethernet) network connection by downloading the

software
3. Browse to the Drivers & Downloads page for your product:
4. If prompted, select the product from the list of similar products on the page.
5. Select the correct operating system, and then click Next.
6. Click Driver, and then review the available driver options. The options available vary depending on the
product.
TIP: HP recommends the Full Software Solution option to optimize product performance and
features.
7. Click a driver item to select it, review the driver details, and then click Download.
8. If the File Download Security Warning window displays, click Save, and then browse to a location on
the computer to save the file.
ENWW Installing the printer software in OS X on a Wired (Ethernet) Network 97

9. Click Save. The software downloads to the computer. Make note of the saved file location.
10. When the download is complete, click Open Folder, and then click the downloaded file. The file name
ends in .exe.
NOTE: If the Download Complete screen closed, browse to the saved location for the .exe file, and
then click it.
11. Accept the default place to save the files. Click Next, and then wait while the installer extracts the files
to prepare for installation.
12. The Introduction screen opens. Click the Continue button to proceed.
13. In the License screen, select the correct language from the menu, read the license agreement, and then
click the Continue button.
14. In the pop-up that opens, click the Agree button to confirm acceptance of the license agreement.
15. Select the destination for the software installation, and then click the Continue button.
16. In the Installation Options screen, select whether to perform a standard installation or a custom
installation.
● For a standard installation, click the Install button now.
● For a custom installation, click the Customize button. On the screen that opens, select the
components to install, and then click the Install button.
17. In the password popup that opens, enter the user name and password, and then click the OK button.
18. The installer program shows a progress bar as the installation process starts. This process can take
several minutes.
19. Read the tips for reducing environmental impact, and then click Continue when finished.
20. The Add Printer screen opens. For all connection types, click the Add Printer button.
21. For a network connection, the product should be added to the list automatically. Click the IP button at
the top of the screen to add the product by entering the IP address. After the product name is in the list
of printers, select the product from the list, and then click the Add button. Click the Continue button.
22. When the installation completes, the Summary screen appears. Click the Close button to close the
installer program.
98 Chapter 8 Installing the printer software in OS X on a Wired (Ethernet) Network ENWW

9 Product views
ENWW 99
Product views
● Product front view
● Product back view
● Interface ports
● Control-panel view (4-line control panel, n and dn models only)
● Control-panel view (touchscreen control panel, x models only)
Product front view

1 2 3 9
5
8
3
7
6
10
1 Standard output bin
2 Top cover (access to the toner cartridge)
3 4-line LCD control panel with keypad (n and dn models only)
4 Easy-access USB port
Insert a USB flash drive for printing without a computer or to update the product firmware.
NOTE: An administrator must enable this port before use.
5 On/off button
6 Tray 2
7 Model name
8 Tray 1
9 Control panel with color touchscreen display (x models only)
10 1 x 500-sheet feeder (included with the x model, optional for the other models)
NOTE: The product accepts up to four 1 x 500-sheet feeders, or three 1 x 500-sheet feeders and one 1,500-sheet high-
capaciy input tray.
100 Chapter 9 Product views ENWW

Product back view
1 2
3
8
7
4 9
6 5
1 Output-accessory cover
2 Rear output bin
3 Serial number and product number label
4 Duplex accessory cover (n model only)
5 Power connection
6 Formatter (contains the interface ports)
7 Formatter cover
8 Hardware integration pocket (for connecting accessory and third-party devices)
9 Automatic duplex printing accessory (included with the dn and x models, optional for the n model)
ENWW Product views 101

Interface ports
1 Slot for a cable-type security lock
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
4 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.

Control-panel view (4-line control panel, n and dn models only)
Use the control panel to obtain product and job status information and to configure the product.
11
10
9
2
8
7 3
6 5 4
1 Control-panel display Shows status information, menus, help information, and error messages
2 Numeric keypad Enter numeric values
3 Clear button Returns values to their defaults and closes the help screen
4 Folder button Provides quick access to the Retrieve Job menu
5 Home button Opens and closes the menus
6 Back button Backs up one level in the menu tree or backs up one numeric entry
7 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
8 Stop button Cancels the current print job and clears the pages from the product
9 OK button ● Saves the selected value for an item
● Performs the action that is associated with the item that is highlighted on the control-panel
display
● Clears an error condition when the condition is clearable
10 Help button Provides information about the message on the control-panel display
11 Up arrow Navigates to the previous item in the list, or increases the value of numeric items

Control-panel view (touchscreen control panel, x models only)
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the
lower edge of the product control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
2 3 4 5 6 7 8
11 10
1 Product status The status line provides information about the overall product status.
2 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.
3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens and provides options to
cancel or continue the job.
4 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the product. The product restores all options to the default
settings.
5 Language Selection Touch the Language Selection button to select the language for the control-panel display.
button
6 Sleep button Touch the Sleep button to put the product into Sleep mode.
7 Network button Touch the Network button to find information about the network connection.
8 Help button Touch the Help button to open the embedded help system.
9 Scroll bar Use the scroll bar to see the complete list of available features.

10 Features Depending on the product configuration, the features that appear in this area can include any of the
following items:
● Save to Device Memory
● Retrieve from USB
● Retrieve from Device Memory
● Job Status
● Supplies
● Trays
● Administration
● Device Maintenance
11 Home button Touch the Home button to return to the product Home screen at any time.

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On-site Support Installation and Setup Guide

© 2015 Copyright Hewlett-Packard Microsoft®, Windows®, Windows® XP, and

The information contained herein is subject to

The only warranties for HP products and

2 Customer responsibilities .............................................................................................................................. 2

3 Setting up the printer (hardware) ................................................................................................................... 3

4 Install or replace accessories ........................................................................................................................ 40

6 Update firmware using Web Jetadmin ............................................................................................................ 87

7 Installing the printer software in Windows on a Wired (Ethernet) Network ....................................................... 90

8 Installing the printer software in OS X on a Wired (Ethernet) Network .............................................................. 95

9 Product views .............................................................................................................................................. 99

The customer is responsible for the following tasks:

● Place the product in the location where it will be installed.

● Provide additional people to help move and unpack the product.

● Dispose of the packaging materials.

● Provide a network connection for each product.

● Provide the appropriate electrical power source at the installation location.

2 Chapter 2 Customer responsibilities ENWW

This document includes the following steps to set up the printer:

● Step one: Unpack the printer

● Step two: Prepare the toner cartridge

● Step three: Connect the network cable (optional)

● Step five: Load Tray 2

● Step six: Verify the printer functions

● Step seven: Update the firmware (optional but recommended)

● Links to software installation instructions

● Find more information

Step one: Unpack the printer

● A sturdy, well-ventilated, dust-free area, away from direct sunlight

● Temperature range: 15° - 30° C (59° - 86° F)

● Humidity range: 10% - 80%

4 Chapter 3 Setting up the printer (hardware) ENWW

IMPORTANT: HP recommends recycling packing materials whenever possible.

HP LaserJet Enterprise XXXX

2013 Hewlett-Packard Development Company, L.P.

ENWW Setting up the printer (hardware) (n models) 5

2. Remove the packing material from inside the printer.

6 Chapter 3 Setting up the printer (hardware) ENWW

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8 Chapter 3 Setting up the printer (hardware) ENWW

Step three: Connect the network cable (optional)

computer, connect it when prompted during software installation.

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2. Turn the printer power on.

10 Chapter 3 Setting up the printer (hardware) ENWW

2. Remove the packing material from inside the

3. Adjust the paper-length and paper-width guides

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5. Close the tray.

6. The control panel shows the tray’s paper type

Step six: Verify the printer functions

a. At the printer control panel, select the Administration menu.

b. Open the following menus:

c. Select Configuration Page.

12 Chapter 3 Setting up the printer (hardware) ENWW

Jetdirect Page HP Color LaserJet

Step seven: Update the firmware (optional but recommended)

Links to software installation instructions

computer, connect it during the software installation.

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● Installing the printer software in Windows on a Wired (Ethernet) Network

● Installing the printer software in OS X on a Wired (Ethernet) Network