Indian Overseas Bank ] a HRMD-IR Section OW All Branches, Regional Offices, Central Office 763, Anna Salai $90 Chennai - 600 002 To Zonal Offices and other Offices Transient Series File 7(f) Circular No.|68/2019-20 dated 23.03.2020 Staff : Industrial Relations Measures against spread of COVID-19 Fresh Guidelines to ensure Business Continuity Plan Reference is invited to our earlier circular no. 7(f) 167/2019-20 dated 21.3.2020 on the above issue. Now, based on fresh guidelines received from DFS, Government of India and IBA, the following revised guidelines are issued towards measures to be taken for Business Continuity Plan for strict compliance. The following basic essential services should be provided to customers : © Cash deposits and Withdrawals © Clearing of cheques © Remittance facilties © Government Transactions. In areas where lockdown and suspension of transport services has been announced by local authorities/ state government to curtail the spread of COVID 19, only selective branches should be kept open in consultation with local authorities/ state government to carry out the basic essential transactions. Regional Heads are empowered to decide on the possibility of “Cluster Functioning of Branches" with branches operating in similar geography. A single branch may be kept open in place of 2 or 3 branches functioning in the same locality. Wherever our Bank is SLBC/DLCC convenor, the State/ District administration should be consulted proactively to chalk out a feasible Business Continuity Plan. Branch/Office should function only with skeletal staff. Only skeletal strength of staff should be advised to work from Branch/Office and remaining staff to work from home. In this regard, a Roster of Staff (for all Officers and Employees including consultants/contract and outsourced employees) should be prepared and maintained. Regional Heads are empowered to decide on the strength of skeletal staff required to attend from the workstation (Branch/Office) considering the basic essential service to be provided to customers. In this regard, staff members using public transport as mode of travel to Office should be restricted to the barest minimum to work at the work stations. Such staff members should further be strictly advised to use hand sanifisers at the time of entry into office. Contd....22 * The remaining staff who are not working from Branches/Offices, should be feduired fo work from home and be available on telephone/E-mail and also be in readiness to attend office if called for, in case of exigencies. * Relation of staff should be done at intervals of every two consecutive working days. * At Central Office and Zonal Offices, the respective Verticals/Zonal Heads are empowered to decide on the strength of requirement of skeletal/minimum Staff (including Consultants/Contract and Outsourced employees) at each Department/Office under their control. * Office premises should be kept clean and sanitised at regular intervals to avoid spread of virus, * The decision taken by Regional Heads regording functioning of branches should be informed/updated to Zonal Office & Central Office - Planning Department 8 HR department. * Regional Offices should ensure that the following activities are necessarily Performed/ monitored as part of our objective to come out of PCA. » Recovery & Slippage management (SINPA followup) fo be continued and Bursued in full vigour. In this regard, Staff working from home may be allotted accounts for recovery/SINPA follow-up and the progress reported fo Branch Managers/Regional Heads on a routine basis. » Achievements of commitments on key business parameters such as CASA, Housing Loan, Jewel Loan & End-level NPA as per the commitments given during Resurgence Conclave without fail. > To ensure unintemupted functioning of ATMs/CDMs with adequate loading of cash ® Branches should aso strictly adhere to other regulatory timeframe given as Part of Risk Mitigation Plan in various business activities and include the same as part of BCP viz. © Collateral Management. CERSAl updation, Updation of Security & Updation of valuation of securities, ROC updation © CKYC/e-KYC updation, UCIC updation, Identification & Updation of beneficial ownership in legal entity accounts. The above instructions come to force with immediate effect and will be valid upto 4/4/2020 or fillfurther instructions, whichever is earlier, Please ensure strict compliance of the instructions contained in this circular Please note that any other directions issued by Central/State Governments based ‘on the day to lay situation, will prevail over ali the above instructions. passive (D Palanisamy) general Manager