DAC 6000 4.

x
System Backup and Restore Procedure
Tech Tip
365-095-14236 x.2

Overview
This Tech Tip describes the procedure to perform a full system backup and restoration of the
DAC 6000 system including Key List Server (KLS) data. These procedures are valid for all
DAC 6000 4.x releases. This procedure may be secondary if utilizing Motorola Automatic Backup
Service.

Recommendations
Motorola recommends that the following tasks be performed to ensure proper preparation for an
emergency restoration:
• It is critical to the restore process to use the most recent backup. Motorola highly
recommends that backups be performed on a monthly basis. This should include the
following:
ο A full system backup of the DAC 6000
ο A backup of the Unit Key List (UKL) data for the system
• Place the backup media and a copy of this Tech Tip in a secure location.
• Make a second copy of the data (for additional security) and keep it in a secure off-site
location.
• Verify that the Software is Onsite
1. Identify the applicable Software Items below in Table 1 that apply to the system.
2. Verify that each Current Version for those DAC/UKL Items in Table 1 below are present.

Table 1 – DAC/UKL Items Current Versions Table

DAC/UKL Item Current Version

DAC 6000 4.0 R2 DAC 6000 (4.0 Series) Version 4.0 R2 Build 24101 (1 CD)
DAC-6000 Operating System (Linux) Version SLES 9 with SP3
Release 1 (1 DVD)

DAC 6000 4.0 R4 DAC-6000 (4.0 Series) Version 4.0 R4 Build 25058 (1 CD)
DAC-6000 Operating System (Linux) Version SLES 9 with SP3
Release 1 (1 DVD)

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DAC 6000 4.0 R5 DAC-6000 (4.0 Series) Version 4.0 R5 Build 25518 (1 CD)
DAC-6000 Operating System (Linux) Version SLES 9 with SP3
Release 1 (1 DVD)

DAC 6000 4.1 R1 DAC 6000 (4.1 Series) Version 4.1 R1 Build 26171 (1 CD)
DAC-6000 Operating System (Linux) Version SLES 10 with SP2
Release 3 (1 DVD)

DAC 6000 4.1 R2 DAC 6000 (4.1 Series) Version 4.1 R2 Build 26736 (1 CD)
DAC-6000 Operating System (Linux) Version SLES 10 with SP2
Release 3 (1 DVD)

UKL Backup Tape Contents of ukl_dump backup

UKL CDs Initial and all appended versions

Required Media Recommendations

• The target platform must contain a minimum of three 9-Gigabyte disk drives or two 18-
Gigabyte disk drives.
• A blank DAT tape that will be used for a database backup.

Table 2 – Supported Platforms for Backup and Restores

Backup DAC 6000

Software Version Restore to Supported Platform(s)

DAC 6000 4.0 / 4.1 ML570 G2 – 2.7 GHz

Series ML570 G3 – 3.6 GHz
ML370 G5 – 2.3/3.0 GHz quad core
DL380 G7 – 2.66 GHz six core

Full System Backup

Perform the following procedures to complete a full system backup.

UKL Data Backup Procedure

The master Unit Key List CDs are a valuable resource that must be carefully preserved. It is
strongly recommended that the UKL data be immediately backed up to tape once it is installed.
This tape should be used as the primary source whenever the data needs to be restored.
1. Open a system window.
2. Insert a tape into the tape drive.
3. Type ukl_dump and press Enter.

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4. A message stating Please insert a BLANK tape. All data on this tape
will be overwritten! Press ENTER to continue. will be displayed.
5. Press Enter to continue the backup.

DAC 6000 System Backup Procedure

Whenever a controller malfunction occurs because of a hardware failure, the failure must first be
remedied before restoring the database and system. A restore operation is required for hardware
failures such as a DAC 6000 hard drive, motherboard, or control card. Recovery from a failure
usually requires restoring the database and system from the backup tape. Therefore, such tapes
need to be created in advance.
1. Shut down the business system.
2. Insert a tape into the tape drive.
3. Left-click the mouse anywhere on the screen to pull up the Root Menu.
4. Select Start Maintenance Operation choose Full System Backup.
5. Click Run.
6. A message stating You selected FULL SYTEM BACKUP. DAC 6000
application will be terminated. Do you want to continue? will be
displayed. Click Yes to continue.
7. Enter the superuser password at the prompt.
8. The following message is displayed:
WARNING: Before creating a FULL SYSTEM BACKUP TAPE this
program will terminate Sybase and DAC 6000 application. Do you
want to continue (Y/N)
9. Type y and press Enter.
10. Once the system backup to complete, the following message is displayed:
Do you want to reboot the system now (Y/N)

Warning: If a prompt appears to enter a second tape, the DAC 6000 system contains
unnecessary files such as log files which are taking up critical space on the system.
The DAC 6000 restoration procedure does not support restoration from more than
one tape. Delete as many of these unnecessary files as possible and restart the
backup procedure.

11. Type y and press Enter to reboot the system and restart the DAC 6000 application.

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Full System Restoration

Perform the following procedures to do a full system restoration. The following items are
required for the procedure:
• DAC 6000 Operating System DVD
• Primary UKL and UKL append(s) Backup Tapes
• Current Database Backup Tape
• Full System Backup Tape

Restore the System from System Tape

1. Disconnect the cable from the RF output of the OM 1000s that is connected to the
DAC 6000 currently being restored.

Note: Disconnecting the OM1000 RF output will cause the VOD and SDV to cease
functioning.

2. Insert the DAC 6000 Operating System DVD into the DVD drive of the DAC 6000 to be
restored.
3. Insert the Full System Backup tape into the tape drive.
4. Type stop_acc and press Enter to stop the DAC 6000 application.
5. Disconnect the KLS and the OAM&P Ethernet cable from the DAC 6000.
6. Type su and press Enter.
7. Enter the superuser password and press Enter.
8. Type init 6 and press Enter.
9. When the bootup menu is displayed, highlight DacRestore with the arrow keys and press
Enter to restore the DAC 6000.
10. When prompted to power-off or press any key:
a. Remove the tape from the tape drive.
b. Remove the DAC 6000 Operating System DVD from the DVD drive and press any key
to reboot the system.
c. If the reboot does not complete, power cycle the machine again.
11. Insert the database backup tape in the tape drive.
12. Left-click the mouse anywhere on the screen to pull up the Root Menu and select Start
Maintenance Operation.
13. From the Maintenance Operation menu, select Stop DAC 6000 Application and select Run.
14. A message stating You selected STOP DAC6000 APPLICATION. Normal
operations will be stopped. Do you want to Continue? will be
displayed. Select Yes to stop the DAC 6000 application.
15. Once the application has stopped, select Manage Server – Backup and Restore Database
and select Run.
16. Choose Restore Database via Tape Method and select Run.

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17. A message stating You selected RESTORE DATABASE VIA TAPE METHOD.
DAC6000 application needs to be terminated before restoring
databases. Do you want to continue? will be displayed. Select Yes to restore
the database.
18. When the database restore is complete, remove the tape from the tape drive.
19. From the Maintenance Operation main menu, select the Reboot DAC6000 System option
and select Run to ensure that the current database is used.
20. A message stating You selected REBOOT DAC6000 SYSTEM. Normal
operations will be interrupted. Do you want to continue? will be
displayed. Select Yes.
21. Enter the superuser password at the prompt to reboot the system.
22. Reconnect the KLS and OAM&P cables.
23. Log into the WebUI.
24. Perform flush-and-fills to each RADD 6000 as follows:
a. Fill devices
b. Fill streams
c. Fill periodics
d. Fill terminal configurations
e. Fill channel maps
f. Fill download objects
g. Fill configuration requests
h. Fill poll requests
i. Load all software object “assignments” to the RADD
j. Fill terminals
k. Fill EMM’s
25. For each queuing device, perform a flush and fill of the program keys from the DAC 6000
Web UI for the IRT, MPS, or SEM to synchronize the queuing devices with the restored
DAC 6000 database:

Warning: Performing a flush-and-fill on SEMs, IRTs, and MPS’s causes a temporary disruption
of video. The length of the disruption depends on the type of device and the number
of services the device handles. For example, for IRTs which have approximately 12
services, the video outage can be brief; for SEMS (which can have up to 100
services) the outage can be minutes.

a. From the top menu tabs, click Topology.

b. From the Devices dropdown list, select a device type IRT, MPS, or SEM.
c. Click Flush and Fill.

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Restore UKL Data to the DAC 6000
Restoration of the UKL data should always be performed from the UKL backup tape. Perform the
UKL data restoration from the master CDs only when the backup is damaged, corrupted, or
unavailable.

Loading UKL Files into the DAC 6000 from Tape

The following procedure details the steps to load keylist (UKL) data into the DAC 6000 database
from the UKL data backup tape.
1. Open a system window.
2. Type su and press Enter.
3. Type the root password and press Enter.
4. Insert the UKL backup tape into the tape drive.

Note: The DAC 6000 application must be restored and running before the ukl_restore script can
be executed. Running this script will restore the UKL data and all appended UKL data.

5. Type ukl_restore and press Enter.

6. A message stating Please insert the UKL backup tape now. Press
ENTER to continue. will be displayed. Press Enter to copy the UKL data from the
backup tape to the $HOME/ukl_data directory.
7. Type cd $HOME/ukl_data and press Enter.
8. Type load_ukl <initial UKL file name> to load the initial UKL data.
For example: load_ukl cm2005ax.ukl
9. Type load_ukl –a <UKL append file 1 name> and press Enter for each UKL
append files. For example:
load_ukl –a cm2005ax_1.ukl
load_ukl –a cm2005ax_2.ukl
load_ukl –a cm2005ax_3.ukl
10. Type stop_acc and press Enter.
11. Type start_acc and press Enter.

Note: This is required for the data provided during the load_UKL procedures to be read by the
system. It ensures data is not sent from the DAC 6000 during the restore to field set tops, which
may cause a service outage.

12. Once the DAC 6000 application has restarted, reconnect the cable from the RF output of the
OM 1000s.

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Loading UKL Files from Master CDs
Only load the UKL data from the master CDs when the UKL backup tape is damaged, corrupted,
or unavailable. If the UKL data must be restored from the master CD, use the latest UKL version
and always use the following sequence of events:
1. Make sure the DAC 6000 application is running.
2. Insert the Master UKL data CD.
3. Type load_ukl and press Enter to load the initial UKL data. This will remove any existing
UKL files that were loaded onto the DAC 6000.
4. Insert the first UKL append CD.
5. Type load_ukl -a and press Enter.
6. Remove the UKL append CD.
a. Type cd and press Enter.
b. Type eject cdrom and press Enter.
c. Remove the UKL append CD from the drive.
7. Repeat steps 4, 5, and 6 for any additional UKL append CDs.
8. Type stop_acc and press Enter.
9. Type start_acc and press Enter.

Note: This is required for the data provided during the load_UKL procedures to be read by the
system. It ensures data is not sent from the DAC 6000 during the restore to field set-tops, which
may cause a service outage.

10. Once the DAC 6000 application has restarted, reconnect the cable from the RF output of the
OM 1000s.

Getting Help
To get assistance with your Motorola Mobility product or solution, or to access learning
materials, use one of the following channels:
Technical Assistance Center (TAC) provides access to technicians 24 hours a day, 7 days a
week for all products. Contact the TAC at 888-944-HELP (888-944-4357) or dial direct at
847-725-4011.
Motorola Mobility Online (MOL) provides technical documentation and low-priority issue
creation and tracking at http://businessonline.motorola.com. (PON and BSR users see Extranet
Support below.)
DigitalCM provides access to software downloads and release notes at
http://digitalcm.motorola.com. (PON us ers s ee E xtranet S upport below.)
Learning Portal provides self-paced product training and course descriptions of instructor-led
training classes at http://www.motorolatraining.com. In many cases training can be given at your
location.
Extranet Support provides access to technical publications for PON (FTTx) users at
http://compass.motorola.com/go/ftth, and software downloads and technical publications for BSR
users at http://bsr.motorola.com.

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