BMCOKA XOTEJIMJEPCKA IKOSIA CTPYKOBHMX CTYJIMJA — BEOFPAL. Haramuja Mapstona. TlOCJIOBHU EHTJIECKY JE3UK IIeran Manoa Moca esenn js I ‘an con soremjpoe nom srpomi ery sora, Kenn Beran 70 Tears 38) Peers Recenent Mp Bocas Tas poco Bucore roemene ane y Seomsty Tip Ibu Keay ‘peso Baron ovensepoe money Beorpusy ‘exo ofp ope raps ima: Minmapas aye 1 apyaae 20.0 Suse te Tipe: 30 operon ISBN: 978.96-93777.008 i -Karwermaeyy tien Fina coor pe Ewa [ sinresasn ese) cen et Houma Sepat Vek ren at mca oo 210 set Spe la he) VS er ay: 820m OR) ods a npEnOROP _Yoteanc Hocaonie eae Jen TT nauenes Je cryaneias x29re rosie cone soremepene money Beorpasy. To ca0X capa, TY “Go cf onjenpacerober mcraawon mporpey 20 peaner Hosa xrrooar jue I'ma com eran exepontus- pean o 38 ey Seve wo ch nocenyyemare stave ro ontceor jena aasAama CF aca ce custo ox son woayna (Module I “Bglsh tn he Hotel, Module IT “Beh in the Reser”) n pena (Vorhaay) pm O08 ‘yaaare senony sna Sore, aye" — 3a pecopan ‘Gonce nomys sosenen fe ua Teves Jeane (ue) ¥ ORBKDY xo- ice patie apy seca enna rau oe, > SE yrnannou peso expan Teron wi Yer MS pasMOr: Cape Stee nope. ynasenjyfn reper eajrore, acu cy pepaben ache} Sz setno) ep 28 norpee wacrase Cea ojaimenn ery Tope [orwje aay cra enaecnow joer. Dene may dau uals te om n pus] peonornex sears (creme, apenene, MoReROaae [iesomarronop 139), pasrvoror ey wenca ehomesorea w apesnexe {Sram pasa cy wD conta pax eee. ENMHo-cDOCR DOE 3 racine 9 soa F cance sts emicretnr pa cxyaor. On) yen pea cas ‘cyanary noryhioer aa ce yeomue ca yuorpetan eufaeckor James Y aap ‘mor cezyamaane aocaone (Yexeor n tmtxexs) noxma, 10 eonromte oojamena rpaunewoeraojane, peaoapeoe nen, pana Soeaconeenecune, a a avr oNOry ye canocTanno Caaie Sea ‘mote 2010. romeCONTENTS ‘Module I: THE LANGUAGE OF HOTELS Unit 5 Reservation lnguiry Over the Teepe Unle& Registration or Checkin Unl 5: Cheam: Diagn Unis 7 Chesk-ots Paying Unle 16: Complaint Unie 11; Complaints: Diloguce Unlt12 Grammar Revision Asking Questions ‘Modale Te THE LANGUAGE OF RESTAURANTS Uni 3: Pars of Meas Cours Unit 4 Men Desription of Dies Unie 6: Hygiene and Soe Unie Cooking and Proparing Brod iershire EB. eaazeeModule I THE LANGUAGE OF HOTELS Unit 1 Reservations 2 Reson Dealing with Reservation Requests A hotel rox reservation requis n diferent ways. Ress oct may Yea pein onthe pone i he bal a leo ‘Bish central servation speom. Mem bre bre oper tr teks ‘Tci ewes eames sn cmc wo ter bee Ue sup, TT cel gunn apy Abu 5 otal oss ae andere un “the rersvations agent shod cle uch infra gr ae, danas tpn soba campy © el agency tae eps Sate of arial and date of dopareres und the Ope an monde a re forsee Te mt common may lpn bokings. Thebans ae ie Daring epee oon tac tern ar an al ‘eos fn te entames Hoa chen mi pole who ake nasa 1p taste to conte tele Booking In wag i ure he ect poche oman fr ol rere ton Thea of thease eal ny Shae |The nortan, ie nonstate Frm, To, Ate {onan Ne (amet) af pe ifthe tle abn to cep bookie, the sean lk reads be complete Retention Form sd enter information fas Renton ‘Renton can be made lds os tas or comets. A suet coming te ht aboot et par of pou teal {aro ons “tes independent trees, or PER. neon ope Sang to he ot an part ony maybe adel iene fem two FT guna Rr oxamp tetra or op bers maybe Ald der {Se group's ann uber tom the gous Indigent aoe, I adtn, {oop otros ty cave spec ston Sag pein ce. “Rowton dpatnent tay eds thera conBination on he day tie enlist sneer es aly ince ‘Ratu and alder of gust+ Die and ts of acral 1 Room ype ant rae Seat clay 1 Naber of persone in 2 party { Restriction (guaranteed / nom garetaed) 1 Reservation confine maner 1 Special reset any iter of confinatlon ray als inte © requat fr @ deposit or repayment. 1 Conenmnension onecs. “Anewer the flowing quostions ow may bel ene reservation equa? ‘Wht information about tomato shold eration agent collet? {Win ae the eda of teliphone kings? What he meaning of he tre IT? ow doe he rrations agent rend estraion? ow do tes halo reservation of groupe and of individuals ‘Whit nfrmation ds a eter af cast contain? 1 Brawrans oF wiueTEN RESTON A Hx Message ote: 18 March, 2010, Prom: Kate Jaen ‘To Pak Hotel No of ge Attotog: Reseaton Cold yu pli race double room with pte bath for Me and Mrs "Thomas Bright? ‘They wil be arin om he 0 of Mach ad staying or 3 ight (departing on etn of th od of Ap). They ae an elder coupe nt want ql oom ee the Lok forward to vectig your contain, sith ecto. Rega A Lester Reservation 23 Barley Laden Road Rettegtan Egat 16 February 2010 The Manage Toe Acco Pines Hubs Bans iy Dear 8, ‘Col Tpke book «double rots wits ath nd 8 lal oom wth bath from Sto 6 une? My we and Tn be arin by ee wih my fie, who gate ery T woud ppt the rors we quit andor the round Boor Pease avin a Sepa in ele. ‘Yours ft Wiliam Boo A Confemation Latter ‘eae Me Wk, In repy to your letter of April 22, we have plosure in coafieming | the resection of «cmb in ded room with peste tro acne th ink, fr thee aight, om May 28th to May 31 foe Me and Mis ‘The room rate le 280 per nluht per person, and it includes a cot tata esidat” A deponie fant required. Your conSrmation sumer tas1/5/2, We are looking forward to your arrival: ‘Tha ou for shai ot bot Yours sol, Reservations mandgar4 (D Rsperas ocanuLaey 1+ to serve rom in hla = to book room in hotel Tete fo bo reeree engl em for fon mi reservation / booking Feoervation resus vance reservations ‘The whence reservation cl del wth rseroton engi ad wth lactone accommodation traranteed/ non-guaranteed sation {oma a oer to ree / refine a reset te-canelsreeration fo changes teeraton to confirma eset (i weg) {SA In /eomplet x roervain frm ooking oma ooking tones! booking to accept 8 boon to etn «Booking overbooking Tis nce fo manor the amber of reeratins rer fo con covertoking Remember: the ost uk peptone arrive ase and at sscve county / iy /ton ees Terr Bln on 8 Bafa moring i Moy. rcv at a ling Gatine wen pou arte athe aor seriva ‘Stal teat fara 4+ to say to lie or ei place foro shart Ke tor Tage ont for tao eck ‘They si hey would stay oti ot stay $e anne a sot say atin o hte oer ter ons. to depart (rom o pac) We seid ie to remind al our gust leave ar As a reap afore hey deer. Separture ‘departure dae /date of departure epost ssn of nay whieh yoo pay a the st part fhe total payment fesoehing to pay a deposit YouTt have to yy 9 depos. A deport ont rep edges yur? ta alloato a oom on the ground Bt, coon. } oor location of eccommodation Paorce “oin the parts to gota complote sentence ‘Tha rstaarant m9 popular les ets now you wih to cancel ‘Th concierge can Many eames que eevatins, especialy during ‘They aed to boa ely ‘As tho hot was ul bold up, ‘Tha acrane eeritions ler dele ‘Hote have to occ the strber of eevaioe ‘Gaeta lee rom aye the eepton desk ‘he rsoptoit eve us ot some other hota the canoe lay sen In order to onto oerbokin, ‘Boe mated tose 3, bate they dpa. ‘ith alloetnn of scnmodatin your resale Tin dinber thste reservations for you‘ DAYS, DATES, AND NUMBERS ‘Wite woekdays i the proper order. ‘ine aviation ae fen wed forthe days oft wk the month, Write the names out in full. taeer a i 5 Wed 6 Jn, 1 bee 8 Pb 10. Sept, 2 Tes 1. Now. ‘Write the following date i three diferent ways January January 11/2/09 he ist of Jamary {5 Welteeach ofthe following ordinal numbers as a word 2, 0, st 699,70 2,898, 008 20°, a0, 40 so eats pe oo 008 | 6, Complete the sentences using the correct dates. (29/0) Could Trev dow oes fr (/8-80/0) The swimming post i open fe. 20 (05/7) My bolas agin on (28/11) Te gers rom rom ST re avin on (21/8) Weil be arring os (02/4) Pie can he eserton of single room forthe. (02/7, 19/7) Chav 2 eeration for «single 00m with bath fr 19 git, 1, (25/7 ead 6/7) Phe to chang he dater of emation 10 ‘The second of February 1 Reman how wee peptone of ie with day nt dle The tied of Mars eee eae y i ‘Th fourth of Apel Reon fine wih aan aa mo Fm | ‘The Bth of May ss ‘om for aye an dats: on Money, am the fs of Ari ‘he sixth of June (2 for ack times and parila pride weed Oo feo af weekend ‘Toe sve of ty ‘Sx pe of tine, month, sorta yer, eas, and yt of te da ‘Te eighth of August sede Bh apy, maior on — exception i a ght et en from sa fa. frm moring tl rh from Bam 98 pm. The tah of October —_ ee a - Tsert the right preposition. aa —_— 2. Lee getup ely mika ‘The Ewelth of December —_ 2, Thelin keer Took| Wo rived —__ ay and a ety. Mocday ‘The seni aly warm Je. Vibe in my offer 9am Spm. Wo wont othe recent the eens ‘Ty werent at home the movning the eoond ly. 8, Answer the questions. 1 What's today's date? 2. When's your birth? / What i your date of bth? 3. When ete next Sunday? 44 Wont doce next Monday? 5. Want dso we sete 1. Wa is the clang date or appestons? 9. Room numbers. We ean Say oom numbers In O90 Way: Room 308 tom one oh fou [Now say the following room numbers aloud oven $02 650,21, 928,419, 19,287 10. Vorabulary Review: Room Types. Bodroom and Bathroom Complete the following sentences with one of tho words given blow. aneatng roma bly [owes [alte [win Foon 7 execute sale double oe / os 1 Pa tke whe from the 8 tothe =o Fe 2 Pilea ee and my wie aan ang ti oom fr eyo datas 3. My Send sod T would Ito spend cen a your hoe. Ie there sean 44 Goud yo pase rrr «sna oom th = teu for thee mga? 1. Allour bathrooms bare bal, so 6 The rom bar 8 eoeetion for hres wih a vow * 1. Pimsorty to inform you tat we don't baa sto sulle on Deer 25h Bae weoan rth pit etna ‘lrg comin tase 8 Asjouste tuweling on basins, ou wil probably peer our ‘thal wateotahoart base face 11, Complete the following sentences. Note the use ofthe passive verb 1 Resertin requests moy be made 2 The reearvation syste of modern Bot re contd with 3 Reseresions oot fe made for 4 Reserrasions fr indivi at lad under 5. Reseratins or group members may be led under 1, Tho following extracts are fom two diffrent lstters, One ie letter raking a reerention; the other i Inter af sonrmation, Pat the ‘extracts inthe right order to prodice two cornect letters. ever of rat le ] ener of coiation 8 Yous fatty Soman Peacock Seeeacy 1) laa frward to ring your sonematon {© Tod ie wo reserve four ing roams fom 29 to 24" November fer fur of ur ong We ok forma to reving oar gui. ese Siam ‘Thank you oe your eter of 1 Setar. We a very plead {hat you have chen tot oa hol fr our fr tanagee wh vol be ln Perth fom 19 4024 Noveabe.» © Tho zooms should be bookod In the ames of BI Fras, Mary 1h Could you pease Infem io of your rates ond whether you of Ainesnt for eompary baking 4 would the to cout your reservation forfour sng tous for ‘hase dite We are hap ta be ae fo oe yoo eeporate tate dal of which re else, 5 Yours since, Pate Back eservtions Clerk ke Dear Ms Pse [ ROT Uo ter eis DearS ide al el wis Yor il Yenc th ter th Yours seep when penn aa lhe etn, es Dar So Penk 2. Rend the following fx massage FAX MESSAGE Date 31 Apel 10 Bom Peter Jee cs Grad Hotel ‘Altention: Reservations Novef pases 1 ‘Cou yo pane reste double ran wit ba an shower fr Mand Me Sines? They wil be ativigg on 18 May sod tag for gh. They ae ‘epating onthe meenng of 25 May. My parts area ety eo 0nd you plewe aocat te roan onthe lowe Hore? Place condemn vanity and aga Peer Joos A. Complete the chart with the facts from the fx message, Name of guest(s) : Naber of wus) Room(s) requ | Date Speci regen 1B Write a reply tothe reservation by fax. Use the following standard phrases “Thank you fo our fof. (ats) ‘Wore pleas To conte your servation follow: Anal Departure Room rate... per agt/ pen, ioladiag but syle continental breckfst er night bldg half board Your canfemation ber Wie lok forward o welcoming. (whom) on... (at) {ose ond surname of the resevationsgeat) RESERVATION CONFIRMATION Pot Te. No. of pes Complete the following letter using the words given fn the box. ‘aqiable Gunraniee Tooked ly wzomedation wie reset Dear Bie lagpon ty ‘0 your lester ofthe Sth Jy Jor whieh we thankyou, we a iy that ar uals to oer you {a is bee daring theft fotalght of Aust, allo rooms avo toon — rte fil delegate of te Arts Congr, wiih it be ‘nd dviog the above eatoned pao "haze we al several rom the Ben Hotel. The tere ‘the Bin oe slightly lowe da othe Gad but we le nercangeble” unc anl dnner woathere, meng it pole fr yout ding once «day, at the (Grd Hotel open restanrans. 1 his in __ may weak yu to Book soe ae pie at Se inponi to ‘Scomodation afer the 2d Jas We econ booklet ad taf of the Eden Hoa Your italy, [Ex 10, p 1 roc dob room 3 twin room den ut shows 6 hlony Unit 2 Guaranteed Reservations Mont bol guets rake cetrvation, ‘The mi types of eeervaios ae ‘guaranteed restvations and non-guaranteed roservatlon ’ grand resrvaton sues he ge hat th otal wil ald the room, tthe pei tne of the day on the gua arsival date. Thin te ay be thea out time, the stato Ue bot dy of aay tne te lodging company “tons "The guest, ith, guarantee to pay forte room, even the room tot wed, ule in scervation is cancledaooring to te hotel eanaaion procedures, Cusartoedearvtons protoct the betas revenue evn in the case Usfnocion, x stanton ip whic 4 act makes a reervation, Bt dee ot eglater or cancel the reservation, Gananted earvations say be ofthe following sy: «+ "Prepayment guaranteed reservations. "The hotel esves = payment in fal efor the gus cies. This type x cmon sed eet bal + Gredit Card guarntl resrntion. A hotel rossi papet for no sow fro the eri ar company? it wll eharge the guest's ered ‘ard account forthe amount ofthe room rate. Cre card at ‘Sted verte ae cutaasy in cone hotel 1+ ‘Advance Deposte gustan esaretons. Th gos wil py he boa ‘Spel amount of rcnay bere ara The mona e large enough ‘orcover ane igh’ room rate and room tax. The acute Inger the veseration fr tae than one igh say Fe get Ring ‘sn nance depot uncactes!reraton fale to reste ean, the Sot may retain the deposlt sad cancel the eer for the get's atte sty. This ype of guranteed weseration is eommon in contention hott. tn the ate of non-guaranteed reservation the hotel ages to tld ron forth gan unt stad reaerenton eanealaton how (stly6 pn) the est doos nt soe by tbe canals hou, the ioe veto release ‘He room, Lem he rom to Us of ober rors aval orale Ifthe uct avs air the canelaton bout the btal wl accommodate che gustzuarantes (verb) make ontin that something wil pen: promise tha ‘Savething wl happen ‘The £30 aepsit guarantees (that) pope return the date ger i hour as fished [guarantee (sou) «promise tat something wil be dane o ml hapa {Con you give me 2 puree at hemor il be completed om re? 1 ean give you ay gurantes sruarantoed / non-guaranted reservations suvance happen, dase or eady baie aa event ‘advance payment / booking ‘deposit sum of monty whith you py the Ss par fhe total papmant ‘sdvance deposit eheeloout tne reservation cancllation hour 00m rate the price motel charges fr overnight dosnodaton ‘tx (aout of) eoey paid tothe government, which is based on your Income of on te xt of good or sre you have Boueit lodging company Todging proporty («bung or ara of and, both rgithn) ‘revenue the income thats government of cmany ries rgalaly ‘ases provide most of he governments revenue ‘The goverment is trying to rane revenue who ting as the een erane Cournsnension cnc Answer the following questions 1. What are the mai typ of eseationt 2 Wat dota guarantee! rourmtion are the gut? 4. What nthe gs obliged va do wea yak a guaranteed eemasion? 44 What doc theta “host” aan” 5. How do guroseed reserstions profes! the ots eve? {8 What seth mat ypu of guranteed reserttoue? Deco cach yp wha types of hotel ao they wed? {What ithe ana servation caption bow? plain the meaning ofthe following terms [Norton pope, 00m tx, rst hott, commarial hotel comer Son hots guaratool aeration, svanee depo conelition hour, eck Pracriee Complete the sentences using the proper verb. ca) 1 Hota evervton equa in iret wa: by mil, by Se, of Gvoagh an intel agency 2, When a reeretons eget ——_ a reevatio, they ome & reverstin Jorn a enter nforastion i reeration dary. 8. Timor, bt me cannot. the reraion bee we don't haven ge om ale 4 Mrdones ove to ‘he pwns puto Mg. ‘Do ou bare lage oom salable for wo nights fom Fiay May 6? Teo plese ere fre and ‘fae Place ‘oe double oom wth balcony for my hurbaod and re fom Apa 90 o May a We's prefer en nate bathroom, with shower. We resell bone De rsrvaton. Heapsage and id6 2. Learn the ueo of IP and UNLESS Wie wet ay that pri igo wl hago tr thing tl pp Became Tay jou dle if you get he roa by day We hoe he party ee garden if he wether’ goad Hf nat (= fhe wthr nt gd ae te nie [UNLESS meat eo 1 Yow emi get jo nls you gol exprince (you a ony eto eb poe hae eprecr) [een ‘en os ae alti bt th ars donate wl ror une, Choos the correct word foreach sentence 1A tt of shop won't nx equ I uae yo ave ae’ cand with you 2 Alot of pope would be oa of work Mf / unless he factory cba dows, {They theotened to lb I uns he dd as they sed, 4, Moct wild animals won't attack i'/ unless they are provoked. 5. Tt you in f/unlaes you gv me the peso Taney i / uals yo ste pasewo AE untes you work mich harder, yoa won't pase the xa, 8 IF/ unless you work mach hard, jou ae the exam, 9. Tim oot going to lok or anther ob f/ wales the company gies me 1011 going to lak for snot jb f/ unas the company gives me more money, 2. He wot spank to yon I/ unless you a hm 8 qestion, 12. never ape to her again I wales she apologist te 18 You won't now wha odo if/ anes vou Ist afl 14 It/ unless you on’ Len carly, you wo ow what to do ” ‘5. Loum how we use the verbs SUCCEED, PALL and MANAGE. It yon med, you cee umuthing hat yom hive teen ing at pn Sit fon ring fps hr dry et fore nd he's ly rode, You red ob ret tug ose ne preety ‘ceed nl fe y he peeparon Ins anced fn something. When eucccd in wo yt, tha eal eng ms Ie seccted in geting lao (0) 0 asec ie wht you ae tig to hee or ae expend od ‘She mova to London the hoe of gwar sa fe ‘his mathd of owing tats nse fale He adn tg a bret err [tonne] Sh aed to much he Wid Bl ie yr (2) sons do eomstbing wich ou sha [ota fale oar om ie {Smolin ding meting, pel sametng ut {+ toni} Did you manage to et oy ren Toniy jut mange to fi one 2 malt oj managed ro th fr A. Complete the following sontonces usig the verbs PAIL or MAN: AGE in the proper form. {Lf this project —___ slo the le oeanaton 2 The care gute al, te coal ‘wil ect not only our depts, te squcene anther couple of people i B.Tyou——_thae xa, you ea ry to pe th sty {How id 308 ogo such grat job? 5.1 doe’ mater 308 Just do your bet (61 do kaw bw ater 1. Aastra companies toda ee to learn al hoe ls, 16 cantnce coors that GM8 Pm afraid thw to go out for @ wile — wil ou be ble to 9. Hom do yo co workin the Ret witht wi coining? 10. My pares wil bo very angry when tl tac have Complete the ftiowing sentences 11 fl eo bay ano plane tet, 10 tbe pret dow steed, we TF you fal to come in time hit, PL Tt you manage to invite this fous singer to om pst, we scoala booking tl ror, me ‘Alon forte to separ on ot fl, 0 we yea flo gv up sckng, She fay managed vo ive poking, Dut ‘il 2smage a ange 5 ange 7 al 8 manage 9 agy 10 lid Unit 3 Reservation Inquiry Over the Telephone 10 Reanine Rent the dilogu batwoen a caller ad a reevations aget. The dalogue shows how we my del wi pial eration reqaest oer the teepione Note how the age lade the cameras and eats Ue acer ilo rain, rcordg tom reservation socrd or eattng i ito computer Sean, Reservation Ingulry Over the Telephone ‘gent: Ths you for elng the Shermod Ian This she evans fice, Gregory speaking: Canter: This Hall Sith in Kans City. Px ging to Dallas an ned room a your bate: Agent: How may ae in your party? (alter: Jt me ‘goat: Ae you part of grup or convention the In (alter: No, Pm nt ‘agent: Great. What date wl you be arvag nd bow macy lg do you Blan to tay? (etter! On Decenber 1, fr ew nhis ‘agent: Would yo care tore ate in our epoca ceric owe, Ma Sit? (carter: Yes stayed thee lst sie; tht be ow, [he agent sow checks the control book, wall chart, or computer Mle for rome vase om the dates equstod. ATMs Sth has born » gost at the Shereoed Ian before the agst ny also choc the bias guest story peordal gest: Aste ie sralble. Do you bee any eer speci egusts thatthe Ian fan provide, sah as @ nosmong Yoo? canter? es think He at gant: May Chav the paling of your feet and lat names and your ares ode, howe nimber, sil home adres? esiter!Teily Sumiek. My pose nimber ze ede 16 and he tere 5-776, My hoe adem fo 728 El Lae Drive, Kano Gh, iso, 64, goat: What ie do you expect to arivean the Ith, Me Siti? (aller: [expect be there around sine oon that evening» ‘gsc: Since youl bearing fe 6 pam, ou might wish to make @ guaran teed reservtion wth sour cot ord This ears tha a | ‘vl bold ater our 8 pm. eanealation hour. You can are ay te that evening and the room ml be ning for 30. your lars ‘large, spl ell ws ble @ pas Das tine he 18h ene ‘Wout you Ihe o mals» guaranteed eration, MB Sth? cutter: Ye. Do you te Ameria Expres? ‘gest: Yes, we do. May have your eard number and expiration date? (alter: Is cand ner 128-S67S00-12915, ad explnes 12/97 ‘goat: Fine Your guarastend reaction anime fb » sonoking ite ‘te Sherwood lan is Dla, eiving the lt of Dessert, fd departing on ie maming of December 1th. You rearvatin con frmation number i 280GGS66. My came Gregory. Wel wn you Setter of eonirmation, wich you sould presents the font dese when you ars. Tf your pans change and you have to cana or ehange Jour reereaton, ple ll the hotel el 6 ps Central Standard ‘Tne on tho Ith, Do sou bove any cuestoas? carter: No tha, ‘gent Thank you, Me Smith. Have sod das 1D Conpassiensios Cazox 1. Use the information from the dilogue to Ml fa the Reservation Form. “GUEST RESERVATION FORM | eSeRIRMCSNREERY |“ —2 © Besnvrat vocamstany ‘TELEPHONE RESERVATIONS: Building the conversation Stage of rexerstion proven | Uf prases Pking apt phone Good meraing Ths Palace Pear pang Stating th cers ads. [Gant hse? (Connecting tho callar with te) Js «moet, pm appropriate departoart | Ho the im per Piper yu tough to Reratins evan te callers name | Tank yo caling te Palo ata Tie oe rte oe Richard seg. ‘ht ou, mi What you same, fae? (ould otal ne your na adc ee ating istration sat” What Kn of cm do you rqae? Seon What kn of wom wold you he? {Geom type, kngch of tay) | When wl ou bese? Wien nub ou he to ty How lng de you pan ota! Foe hw maya? |Gicking waaiiy [aos a momen. Taek weiner | Accepting the servation |e, hav cm alae fo he te, Rijeating ti raertion (nab Sa anode om rear faly bose We ive sinh rum tia tat te ean pt you on the wtig itl ie You rth wnat, Wout you He calor eta Stage of reseretin rece | Uf pres Registering che eration, [Grad yo ll me ou wea? Caleting te rst of Hon seu ie tos ou ous? Information (adres method |The our eit cad saber a of payment, spect requests, fepation/epiy te Iaracted remeron) [Da you hae any pul uate? alate the rom the Sa Boor fr ou Tiong ho gut about |Your ration amr ite reseration (enrtion [Pass okrm our nrsion i ing umber, depeat, rom ate, by fx, 300 courstien t) |The own aa pr lh cating wen yo cian of your Beking. your line age apd jou veo cnol ce Sang rod eto te aller | Tokyo. Weloakomard oar | er (D Bxanptss oF rose cates. ‘Read the following conversations and compete the sentence about cach conversion. Operator: Hotel Reet. Good marsng, Can I bel you? Calder: Ye, list book a mom fr net wk, (perator: Held ths ine, please and Ppt ou ech to Advance Rasa ‘aller: Yes, ie to hook atv room rom teatro of he 2at Augut to the noning ofthe rh Aacepticniet: Yet we ives twinbedded roc aa fr those des. The rat 30 crow pe lglg contoental reakta. canner: That wil be 6m ‘eceptioniot: Col have your same od ade, pase! Thank you "lead you a esrvaon card cooing Yo booking bY Dost, Second call ‘acept font: Adrace Reeations, Can Tp 308? ‘atler: My one ia Daet a to book sale oom fr 2th Aug. ecopesoniet: a ery sty se. We have nog roma avalon that date. Tean po you on the wating tending you teres 8 ‘nt: Task Jou bt ld yo give me be mae of anole bel? ‘sceptionst: Thy the Hoa Centra ‘etter: Hotel Central Tha you very ub ecepeionict: Nota all. Thank yu forcing ‘Third caller Catter: Good mersing, This is Fran Schmit of Holetein AG, Haare 1 ‘wat orev inlet for Her: Lang or Marketing Masog Aaceptsoniet: Ye, Fr Soi. When dosh eau the rot? ‘center: Forte np of 24h August. Ac Her Lag woul le quiet room ecapescniet: Foe 24h Augut. Certainly. Cold you give se soar arm, plst (caller: Yes its Potwey $8, 2000 Hamburg 2. ecaptionitt: Could you sel Posty plete? cabler: Yay i's POST.W-EG, Receptionist: Tonk you. And ow sth account tobe ste? ‘cater: Full ilo the compary acca scepesonsct: OK. Thank ys for ealing (canter: Thank you. Goodbye Fourth caller Receptionist: Avance Rerations, Ca 2a you? ‘catter: Ys, do you have adobe rom with shower rm the 1088 tthe 2h ‘Aug, ith Tan boar, pee? Receptionist: One moment pam , You we have, (caller: What ete dy ats acepesontee: DK. 40 per pera ‘canter: ioe, Could { make a hooking, pei? eceptiontst: Caray, Your name res and tlphone number, ene, (caer: .... Could Isls hae garage spac for my ext? aceptiontet: Certain sere yous spce, and TL seed you confine ton of our booking Fin aller acoptsontat: Resets, Can Tbelp yi? Calter: Tike to eacve «double oom with shower forte highs rn the tof Aug. Arcot OR it Ang tern oe. 1 check ey ‘we ca do thot fr you. Ita company booking oF an icant cater: On ni Receptionist: Hav ou stayed wth ws bee? ‘caller: No, Lhaven', Could T have a oom eas th round Soot? Receptionist: Tl ake a ote of tha and when you checkin the ropa sl leat the rom on the fist oor fr Yu. cantor: Thank jou, aceptioniet: Will ou be pring hy eet can? cutter: Yo Iwill Its Vis teceptiontet: Could sve me your ne and adds? Dialogue 1 ‘The vor aes nade. Dialogue 2. "The boa oat ace he booking bens. Dialogue 3 [Neto of soot staat: Special rant, The caller al he Reservations oguat to® Dialogue 5 Spec reat: The calles aks the Reurvaias age 1g 1D Practice 1, Here’ lat of verb, Wee the corresponding nouns Some ta Bramples: Do you hee a parking space? — Yer we da. / Mo, we don. ‘Does the hotel have n parting space? — Ye it dns / No, door — se lunch ant / rnc ta? Stave a pag pace / sage? tae te cette ee eat eer wenn counts? scape eit ear — ceanisnihtosng tga? —éelver newpaper tothe ruszoon?» 5. Numbers and dates. Some people find it hard to understand num bere ina foreign language, When you say numbers to elint whose Ast language Isn't Engle, ey tem slowly and clearly. ‘Notice Kaw we sy the Towing ar ae dats the thi of any, ote ig on Senay 30,106 Janey st stir dig an0 Complete the fllowing sentences and sty each sentence aloud. 1. The fx nue —__ and she phone numbers 2, Diner eve fron wo 2 We room number ___ onthe fo. 4A. The pin of the double oom 5 os we. ae peng on ie. 5. The dally ao bar pecon. 6 Then'sa____ percent aont for fain with heen [Now say the following aloud 271, Apel 183, ee 08582882, 12,440, June 12, Room ST, el (1-708 446,10 duly, Room 02,65, Sth oor, May 14108, 01-5 40 ‘3 November 1682, 120 Bor, Joy 1984, 17.85 1 Speanve 1, Write questions to the following ropes. 2 ReeervatSone agents ‘catter: Pn gogo slay for one we ix] aoverestiea corer Senne see ennnueeL RETEENSE ‘cuter: His company wil pe: acervatdone agent: We cin eter put Jou on 8 wating st, oF we (ore acervatdone agest: The dally rates $120 pet pasn 7, Reservations asset canter: Rv a indivi booking. 8 Ronervetions agent: 8. Reneevatsone agents; catter: Ys, Iwill b's American Expres. 10, eservations agents (etter: For so night of 24h Moreh, [Arrange the sentences in the correct order and act out the dialogue 5 What tnd af rctn would yi? te Reception. Cat Tbsp ou? © When fo, ie? 4M John Davie DAWES. Would you He beaut? fe Sb Davi since with bth for Pabrury 6th and 27th, 1s Good ie, 1 Ta the to book «rom, pes 4h, ingle wth hth Hw lng do yo plan to tay? 1 No tha, sm Two leh, 18 Can you sve me your mane ples? © Thor's right, Bye,» 8. Complete the following dialogues 3} — Reeption, —____T ap yout Yee, Teo rom or wo, lee. We panto ave tthe October —Wiuld you lea oom with or __ ‘ne momen, please, We ca 1 100m for tober, dant sow. Teal be anything tree fight dae — Who's the _trt ie Aes King Aled King, 8" wih br fom the 1 ~ Thank ou 1) — Raerations, cn 1 yout 1 ta hoak dag room wit shower fr Me George dian fo the 6 and of Novenber insta peas” Ye, Tea boa hn Woe the ration, pea? Hi seer, is Ana Dawson, = How will hete mada — Ri company wll poy = Which company does be —__frt ~ Unite Metre, Led, Linda = Shee the company i eated in anther ote yu ae to an a de — Gora. Wel snd deque —__ ava, 4 Read the replioe of the guest and write the receptionists part of ‘he dalogue = Pa eo ake a eservaion 1 ke sete a double oom forte gh un the 2a of Ap — Of, nv — rather ave «room onthe lover or. My wife doe he wig th irs — Thank you Yee View We 1 Stu Road, London — Thou Gaya meronnamion anove THe novel ‘Write questions to which the Fllwing reraars ace anewers 1m sory. We Basen’ got any fourzoom sles, but mee got vey Tage coeesting rooms 2, The taal ofthe rooms without male wld be 20 fake. 3. No, you dou eto pay the fl ple fr eidrn. len under 12 sxe hal pie, 44 The rion olde the rom, continental esl, lunch and nee Yes st We bare gat conence roms, but you have to pea Yo the Manage about tht 6, ‘Theat $90 crows pr lh, inl coutnetal kat. 12. ‘Theo's no peoblem about that Our hota squte moder and fully ipped to recive banded gute who have to be tonporad in & hele, 8, Yeohve eco dogs, Thos asad charge of fas 8 day ete. 9. We have « spel page pln for fis staying atthe Boal a wee, trove One woo fr to mol cost C0 Sw fake. "That ince ‘inal bak anc, diner aed of coune the rors. Tax aad ovis ee elite. ‘Work in pals. Invent some details for yourself and book a r00m In your partner's hotel, allow the procedure Name of uct Met of payment ‘Araldite Cent Card No Number of ngs Address oom type esevtin No Company lid! booking Spectre Stayed etre‘Ao, 2 ht, 78 8, 2k Unit 4 Registration or Check 1 Resowe A. Registration Cord After a gust avs a ho hot, relstration or en bans. Th reap last elon the guest. A warm greeting ss the toe for egitaion “Te retrain posi can bo dvd Into see tp *Deteraiing tho goss resorvation state, ‘Creating the registration records + Assigning the room and rate «+ Betablishing the method of payments ‘Giving the room keys + Fultting special requests. "Th ont desk epee crates «registration record (a calletion of peta iformaion sb the ge). "Te ron of ayn egitration caro a compute-bas egulet to chek in gene Te reputation card ay conta blank space he gst to fl in, ce maybe eeriatd with gues lvormation fom the computer Mle (itn fond in atomatod hotel). Regtason cards rue the iets ‘to tive pstonal deta (nam, addres, lope name) inde lang of tay (arial date end panned depart); “to inet mato of settlement for rooms and other hotel eps and ‘ones spell guest need, sock as 8 roam bal 9 cds eb or refered room location. ‘Guts eving witness (walle-in gestae “wali ogi dierent gration ovine Goes atuwor diag edn ee a inportan Sere of reteton lori Many stats rogue he gus’ slgnature on the rptrosion cad baie the reltonhipbeonen the Rotel and the gue! oosiaed Lega Fil rgtation cds analy show the room rato, allowing he gut ‘onan Ths edusequastions shou the proof the room at chase ‘Atcheont the esr etre an ay eco he peimary mre Fo coating guest history record A gat htary rout a cred of perso ahd ‘inane foation about hotel gues Sha can elp the boa a fs mang tales ere. 1 an lo help the ot! in entering and serving the gut (hor ber sear Sy.agin cde ate ether Kept in the room rack or attached to the ests fli. Answer the qustions What are sh mala dps ofa rogtation pros? ‘Whi Kinde of repetrason cards are ein American bale? ‘Want information does oregsteton card Include? Wy gues signature important? Wy shold eit card show room ste? ‘What ieee istry rene? ‘Why do tle reste gus history sears? ‘Whee ar eisaion card het? 1. lnuing the Room Key ‘The eta complete whan the rosin se «00m ry to the rest Foret reson, eeeptoit shold eer eooanc the ox umber ‘Then they hand» gueatroomn Key tothe guest Tp font offer hat use 8 paca code ony stead of rom mnt the eceptos expe Yo he {st hom to nerpret the code wets the room Bune fo the fue ithe tots provide el eve, the retort sold ak whet the gust woul ie ato fom a bapecon. ao, the reels should Introduce ‘the belipersoa to the guest, had he balpecson the put 0m ay and ‘cake bliprna to show the ques to the room. On the wa to theron {he belles infra the gute aboxt the special atures of the ot restate ‘ant lotions, working hors, emergency ets Tse the gueszoar the Tnlperon shoud mate the goss comfortable, anewee any quota and and the oom hey to the oe Anewor the questions 1. What is the ina stage of eos poco? 2 What sues do ropa taka to protect gus aut? 4 Wit doves receptions do if the guest beds th help of a belperant {What are the dase of bl peron? Essrerxs vooaBULany Verbs and phrases: to reglster fo put infomation, especialy your nam, ato an ola Isto roomed ‘he duty of rome das agen to to register quests When agus eaters, hy ned to rear proofWety. roglstration segistration card ‘ogletratlon record % to check ia / Ito sth to say who you are when you ative ot hoe hot yoa ent be en ey fr goat rom Pave wold you chat tm a the rection de and i our name tthe When we checked in, the det clark gov w or be. ‘Aer ding al day Iwas 0 plea ut Yohei émto a motel ond rele “nei enue checke nto Room 8 rut ox hans oo checlein ofl in / out regstration cad / form ‘to assign / allocate a room to guest to sign a registeration cart gnature te confirma room rate to indicate method of settlement / payment method to establish / determine method of settlement {o ful spectal requests to give / hand the room kay to tho guest to-show / follow / escort / take the gust to thee room to Introd the bell person tothe gucst Prone -Bxpla the meaning ofthe following terms. Give the corresponding Serbian terme. satin ues, personel date sneha of element | apetrtion end as spstraton cad eer rolewey bed | st story ond toon ik, st foo emergency extw 2. Give nouns that conrespond to the following verbs. Use the nouns fo special terms dealing with guest registration. Male To arrive — arrival: aria dat dat of arial, rial lt To depart — ee — Toasrign — 8 Insort the right proposition where necessary. 1A worm grating sets the toe eho. 2. Gun fan sk qustions ——— the pir of the rom at chk out 3. Basin eaves may us feat metiods of stement: one —— font nf another ote Rote ode and sere 4. Mary hotel route tb gas lgnarure —— the reptration card. 5. The guest's regstation cad Is «primary source creating gust sory record 6, Aguest hor roo cn bly the hotel _ renting ad serving ue the return ty 1, sect eons wee special code fs itend 5 aaa Thr repos duty ito pin the gst Bow to the dbcaoat by. the pmt nod the lp of bal person, the reepinst st ateoduces| Ue ball pera ——— the gut and ten hands the rom kay —— he bel person, 10, theway the oom, the bel pron informs tbe est about ‘he otel series a nities ‘Complete tho flowing sentences using the suggested verbs in the proper form: Teod_aaigo A aga cana ar clay OOP (Our hot i teacsve pte becuse woofer angportatian fo and fom teleport Ta sy 10 or tor pt, ‘our roms every wee ‘Wermade oar checcin proce very cay fr than. Our Remeron pple - rons tothe ple soon a they get resevstion request OD ihe a cama. We aay pit atthe apc. We eter aach plot inthe enstny a0 te way Wo the tel, ‘The dive ~~ each lt © speci pct, Incas elton cd and ron Bay ‘The pilot dot ive to In the regataton ear, bea Reservations prepares in avece for cack plot sing a compat fle, Bach pot eho 3 roe sed ho aed Tn the way, cay root rte, inl ‘hd deparer date, ight uber and oom nner “The driver then ate he piste ely to the back wing ofthe hotel, whee a ball pron meets thet sd ee hens thar rooms “Tha te deer gs the compte paper othe Reston 5, Welte English equivalents ofthe following Serbian terms: Yaobese y eanesuny Sane rose perma Soper isons naavan pasa owotint sea} ese cove Mlonenern co root ocajerocre ‘Cron, novune ea nperpasaxa Hove Kayroners cry 5, ‘Translate ino English, 1 Perwerpeuae sn npalesausase recre sowske uposepos peep 1, Ha cemory mare pesepntn 20 cea naw co cacransy macre «. Poasmomep je coaaenan a eposeps eranye cob npe aoarauaaa seay ox coe roe. 4, Mocreje px ocworse xarecopae cOOs: croComme, peoepeweate H Ho apa parvorpasae poxemmionep male xy om coe racesRevision oF cmansuan [ASKING PEOPLE T0 DO THINGS. MAKING REQUESTS AND OFFERS, ASKING FOR PERMISSION. ‘Wo fen ter can or could to are people to do tags: ‘Gan you wait « moment, ase? Gould you wait arcren, plese? We oo se will mud would oo pose to doting, bt cam /epuld se mote usta Would you fl oat hx retin form, pene? We use Would you ike. # toe sumething © to vt mabey to {ho soething World you tke ante onthe ests oor? Would yor like to check i though? ‘We can elo us Imperative fr sing roqaets aed giving order. Use lease wen Jo ake equ ‘Pat your name and eurmeme ov the fst lin, plese Dont forget to fill up them or, ess lense nemembar 19 eone the widow bore gou late. Ifyou have any probleme, plage let me know. "To sk for permion todo comething we ute can, owl ar may: ‘Could I sce your psoor please? May Ihave your phone umber? ‘Change the tentences into polite and friendly requests as in as In ‘he me 4. Flin this fa, — Could you fl nO Jorm, pease? 22. Flin the regtetion cad Sign yur ame atthe bottom of he cad Put your ome res a ho bottom ut yout dao of bith en pla of ith ser the psept umber. (Check through te deta Indicate the eto of tema. Stowe our eet card se would you like + nown to offer a hotels igual Use the sugested phrases. 1. tar dinner — Would you like « table for dinner? 2. arom with a bloony 4 a mopsnating oom 44 seat call i the morning we oF faclty 10 0 5. arom with bth shower 6 guage space for your eat {Use would you Kike + ver to In ‘Use the suggested phrases 1. tospeour bss cette Would you like to use ou busines contre? 2, to ero table for dinner 3. to py ie vance 4 tomake a booking 5 je dableh edit Dotel guest to do something [Ask for permission to do something. Use the gested phrases. 1. ue psapst feet ead 2 have rit card momer | ve your cma, addr aod telephone muber 44 cean te 00m nom 5 Teee ou lgeage ee dak 00m ‘TALKING ABOUT THE FUTURE: wil We may ase wil a speak abou he fate We us will wth allsbieets (Z, yom, he, flowed by the infiive Tad el eain tomer. He wil probably lave tomorow Wits cen shorten ton speech end inna wsting Till come. = come. TU check avait Wall nots serene to wont in peo spd inlormalweting Tall not comes Ison come ‘The rom probably won't Be ray i 12.90 pm ‘hall's wed in ploce of wil for suggestion and ofere with Fond we. Wil you try not be ate? ‘Shall T eal tt for you? ‘Shall we 99 no? In the ott commnieson we ofan ae wil (1) when we dcdet do something a he oma of speaking Ti jut oheok fe hae single oom aval now: «hen we ofr t-Go someting TU fl in te other prt of Oe frm for you ‘Shall I send him v confirmation? hey it, we, they). Wall x«when we promi of geet do someting TU send the mato yor 20m ht eo ‘Complete the sentences using will and the verb In brackets 1 Thi endet —____ youll out the hotel even and fst ites (el) 2, Don't wory 1 — on a thes elo in the meng (ra) 3. Thee sot ___ scone this yer. (es) 4 Do you think the got. (oni? 5 The gust dfitely oot (ie) 6 probably ely. Gee) Rewrite the sentencer using short forms 1 wl at goto te ses this mame. 2 Vow they will come. 3 Do you tink se wil be good ss «respons? 4 The alle shay. We wil ot gett he sept a time foro it. 15. Wil abe not find tifa co go up and down the tai llth ine? 6. We wll ave « medting tomorrow at 2 pam 1 Tm aa the eto wl ot end unt 6 pm. tia two ofthese sentences shal s wich better than wil. Which two sentences? Wil took doble rom pow? 2. Wil they come? ‘3 WA ate won Ite thi? 44 Wil we goon exoroa? 5 Wil you oat toe at your aw jl? “There ae some lst tine tarks to do before somo people leave for ‘heir holiday, but they haven't got time todo everything, What ‘oes cach person say? Job an Mary: ‘ion the bah / male some aie We wot dean te bath now Well make some cf weep the Bor / be Breast ‘wo eds» / hat the window ne ma the bed x / pack my tag ney mother x7 phe or ata 7 ‘Tom Torow atk / buy a eping bag ¥ wh he cat x / heck he tres ‘Asking questions. Make op indirect questions from the following, ‘rect ones. Begin your new question with: Can you tell me... Do you know... ? Is break lade int the room rte? Have they dane the rom Js the room ruil now? Arecale depalé bots ave? Do you provide ants or dons? Jes bath robe prided? Tether a hair dye inthe bathroom? Have you stayed wit us before? Do you prefer room onthe uppa oon the lower oor? oes the hotel allow pete in the guetscom? Where's te past of? ‘When it beat served? Whe doe the restaurat peat Wes de thy las the rom? How fondo they change od ne? ow Lang doe take to ge to the post fo? ow fa i rm bast th etl? See Cec ie elec ae ‘Turn the following statements into tag questions by adding s quer. tom tag 1 You have x0 honking, '. You dort know if the fox message has boon sat,ee ee eee "The roots tt ey et, Yor ae meting your acount beet card, mon dy on Senay, You'l be using our mabe hove, “There ignate, ‘To guest fom ro Tp is tele one bil, Youll be svg a 5, ‘You stayed with ws bef, You haven't yet ened You don: kor your departure date, Yu have no bags, Acai i smulble, “Yo woe dines toni, You don’ nod gage sos You dat stay wie ws blr, A depen is ot ror, Unit 5 Check-i Dialogues 2 Reanine Dialogue 1: The guest hae gota reservation Aaceptiontot: Good evening, Cs Tel you? Geet: Ye. Poe boot 00m fr th the lg, Aoceptienist: Could you give me your sume, ple? Gaset: Yn B's Revaon. Jobin Rawson ocoptiontat: Ah is Me Ramon. rei iA singe wth ath wl ee ‘7ti. Would you fl fa this Regstration Card hile T26- pave your Key Cad? aact: Hare you ar. Think ve ldo eet, oceptionist: Ys, ths ne, Me Raaba. Here's your key. 1 som 708 the veweath oor abd the daly rate f Salar, exc ing road And her's your Key Card wth deta of you Docking on Ui ot. Ketel yoa abot ll the eres the ott can provide. You should erry ie tall tina You ied as idemtication in the hotel bc id eras If ‘you wane drinks and mele charged to yur actount. ‘user: Coot, How do ty room eceptioniat: Doa'e worry about tht. The porter wil ae your bape up in {elit and show you to your room. (uset: Right. Thal you very mich, Got mie, Dialogue 2: The guest hasn't got reservation Receptionist: Can I help yo, si? Cuast: Helo, ike a 20m fe tl aceptionszt: Do you hav a estate? aaet: No, do, eceptiontet: Just the ca ight an on pes? Woold souk «wi a & “doubled oo? (uset: Twin ple. And pon-moking, posible Ieceptionist: OK. You ain rom 30), Could you tall ze your name end ome ade? ueot: Pol Sith, 12 Caine Aves, Mia ecepticntst: How wil you besetting ou socust?racepticaist; May tke an nit of yur Vibe card. Tha you, es your pot in ort opt Uo vegan. aeat: OK. Iaceytiontet: This is your rgetrtion card. Can you just ced ough the et ple? cusses OK. Dot he fle elude beat? Saceptionist: No, i doen". Brel is 7 pounds or consnetal aad @ pours for Engl Ir seve sth restaurant ca this Boor ‘bm 690 ll brnng or you can order your roam rom ‘om seri at no exten chong. Can you itt sgn here, plese? uaet: OK. ‘eceptdooiet: Thankyou. Here's your ert card, passport, end heses yur Jay. The room 360 onthe hed Hoot. The deat on he Ili. Uileck the pote to follow you up with te fgg, vost: Thal you ery much. aouptiontat: alo sour ay Give answers t the following questions 1, Wills the registration cad, tbe ges the expo? 2. What infreation there ei the Key Card? 3 Whos information hee on the ont of he ey Casi? 4. Why should Mr Rawan ete hs Key Card? {low wl Me Raion fd i 2o0n? {6 Dows the room ne lc breakin? 1. What hind of rom doa the gust equi? 2. Hw wl the guest be sting i ecu? Howth i reba 1 Whe eral srve? 5. Does the gust hve to py moe for baka served in therm? 6, Whar he roam octal? 17. Whats the wom maser? Stages of Registration and Usefil Phrasos Determining the guests reservation status + Do you have a reservation? Could you give re yout reservation mmber? Do youhore setter ee fx conenag your eerviion? 2 Wo made the eervation? 2 When di you mae te reertin? Could jou give me your asm, pe? {Tijuet eek for goa on the comptes, {AR ges, bee it A singe oom with bat doable rom ste the 20 ‘+ Texoony, but I havn't got ay record of your envtion Creating ropstration record 1 Cold yo il inthis frat Wonk! you lin this egitration cal? {Would jou thet eter? 1 Pu your surame om he Sot Boe and hen your mae, 1 at your ame address 0 th Botta ie 1 May To your passport plas {Have you gt any iententon? 1 Datyowr du of bth and set to put your plane of ith 4 eliotn rd om chek hv dats de Assigning the room and rate Wee room onthe round est fom. oe ‘Toe dally ato ‘The rom ate Ince /dosan’t include break Hes’ your ky ard. I given deta of yu booking on theft. Tse Ie tas you about al tho Serves the betel provides. Eatablishing the method of payment 4 How sre you going to sete your axount? {How wil you be sting your secoue? Inca or by erica {How re yo panning to pay oneal? Are you paying with ace cand? ‘May Taken imei of our ert card?ry 15. Giving the room key 4+ Hore’ your kay. 2 Mheporer wil stow / cao / fallow / take you to your ro 12--The forte wil tate your bag up. ullling special requests 4 Of, 36, catsny, wan azrange tat fr soa Yer Teint we can erteod your say 1M jab eck te compat, Van ory, but only relat le eve In tho oom {Pm fad noe of ou rooms hae a bleony + Would you tie met et yon oo in ether ote? 1 Would ju Ie met cal ante hota? 2 Toma you etoom of + Complete the following phrase with the proper word. ee eration place regter hee nay ell eaten = Wout you tht ewe? = Do you ave eter oF 6 tex your rseason? ~ Cosi you nthe orm, plese? — Wha msde tbe? — Put your home| on the bot lie os — Would you ibe to get yo 00m in ante hte? ~ Conley pour nae, eee? — “Tee your pusprt, pons? — Put your dite of bith and, aot ti, put your of bre. — Th pots it. oto your tom, Tm sry, but have gt any = Hae you got any — re, poe = Would you like eto ~ Pat your of your reservation sober be a ‘Look atthe phrases. Four of thom ARE NOT suitable for weleom Ing ase: Cross them ot. (God ering, bow may T help you? [es god tose you aa, Mr Joes! Helo, what do you wast? Your mae? rice ose you age, Ms, Ble Walt moment Good aferoen do you havea esertin with us? Back agai, Me. Smit (Good reine Mrs Willams, How st ooo on gal soy you ty with ws Ms Blac! ‘Translate into Engle 1. Besboj Be onsen ana epraar y 206. Bere) he sac ovnpensra an eof. awonsre, sam ay Momos ane, monje ony mpaany Copanta, 2 Hamer nase se, apes, aspecy x Cpa} zexeous, 6-H satopmanre xa co rortmere xa npn. 6 4 pyar ce exyoty pecwopany 02 830 10 2a mn ce eo wim ae xo novepDy}® peoopsey? masure, ans nox nic we noparava 0 namo) pestpasunt 10 ao a J, aust PENH Heo majesBy exoGory jenaoNp ora o08y, 21. Haan weno an Jo nowopen som apy xosen? 12 Bu nase pesepwaa, aap xo? Pea at 6po) same pexepnae 18. Ono je nase spriana opemna, Tponepue, aH Je 08 T8G 14 Thea cae ne yraxye sop ‘Read the coversation ao lin the gaps with the fllowing word sion equle lessor porter Iimpect egitmsion coat Tees eeerence any thea tien — Pie a ou fr the gt oF don.Do you har a foro twin range roi? — Sin, eae. = OK. You ain rom 40. How will you be mtg your. 1 = By Vise Ca Moy Tako ef your Vin cad? — Hee yous = Thank yo. Baoase you ao oot 2 Beth our pop! oder fo comple te. Hite — his is your reteaton car, Ca oa though he deals aa er ol — 0K) ‘Thank you. Hat's your rot ard passport and he's your ky. ts eon 80 on the ests Boor The on he ight I y00 spot tall he pus sos mer Hel flow you with he — Task you very em, — your stat 5. Complete the following dialogues. {Write the receptonts™ part uf the conversation. ‘Then compare Jour dialogues with the Key at the end of the Uni. Dialogue 1s Fling @ Speclal Request Ganet: Good evening, my ee’ Johnson, T have x ron booked for toni Racaptsonse: m Guns: Yor Do you hav «room with bao? Ascapescasa Guest: Wall ike @ room that doen't over she sre, te Receptionist uact: That sounds fe Racopttontat Gaeats Tim ging to pay by Vist. Maes my cat ecaptsonsat Dialogue 2: Extending Stay eceptsontets Gueot: Wel I woud ho to extend my stay fo nother night Kean Ieceptieaigt: ome: Ye £10 ee probe? naceptsontats Gace: Ido’ mind moving toa feret ron sey Receptionist ueet: That's ight, Thanks very much, 6. Write Registration Instructions for desk get in the form of DOs 1 Fit of all determine th gust’ rovers staan, Aa the gue i oro has ream. Ie dost eration mimi. ee0 Make up indirect questions from the following sentences. Bet Dour uetions with: Could you please tell me ‘Whe did Me. Seth ri? ow ang ae 300 gig oa? oe wll you be ct your account? Do you have any special eqs? Where's ep ice? rei ted et roe 8 ‘Aw se desist ans rae? ‘Turn the following statements into tag questions hy adding a aves: on tog You hav no booking, ‘The rom trendy eh ‘Yu ae stl your acount by eit xr ‘You'l be sing our tobe phooe, "Toe tat igaate, You'l be atving a5, ‘Yow stayed with ws before, ‘You havn't ye ana, “You dt know your depart date, You have no Bae, a 2 Seeaxose 1, Use the details from the fx, letter and tlox etervations fn Unit 1 id act out the conversation at check in “Mae up dialogues that might enke ince inthe following situations Follow the registration steps given the Introductory text. 4 Bs 93)in the oenng, A pst won Hsing room for thir ovning He har no reverstn Toe asl oun. It cate 160 eure Give (he git Rise cardi a. ‘Tho room mua 201. Tho pres will tal the gust toe roox. iin horton card given Bello: Registration Card pra ce a Pel ke er! Seinfeld Ie BD) Springfield | 1 Wemorlag, A gut ond his wife delded to cay ono mor night. 1 toss, tel a today. Thy wou ike do hoping, o they tk erection it pole ola hs gage i he Tom 5.00 hi ereing The porte can ok afar the fuse. © Me and Mes. ton ar in the proces of king in. They have two ‘young den with tn. Ty ant to knw if they can have bo et “pn her oom fr the chien, The eepioiat ay ha spose, wil a the Loutcenper io take cae of inmedtly 44 Meand Mie. Brown are cocina. In your nancy, when guts ete Ine hotl isa to cle thei passports, Tiss os the cstom inthe Browns country, and they det want ive tek papers. The ception tact frm tbe that i i neces proce 60d ‘hat the poeprts wl be etre on th lowing SyDialogue Ping + Special Raquot cut: Cod wong yma Jhon, Charron bl fi nih acoptionlat: Ob god ein, Me Shawn. Ui. teed fr yu othe ‘opto be aioe = A, ey a eae Ad ‘pig wih fren nigh eh? cut: Yas Do ou hae ot wih talon? aceptiontet: Ob tm id na for roa hv ne, Me Jeb. aceptionist: Oh stay, Wo ean sang hat eu. Ue. be rom acoptionat: Ae ow wu ou he to py fr your aa? Coe: Tm ging op by Vien. Haes year, Bacoptintet: Ob thnk yon vey hh dy Tj a omit Dialogue 2. Batending Stay eceptinist: Good moran, Leberg, How may Tp Yu? Cuts Wal Iwo eo extend nya fr snot ig fan A ou Ro 1, tht ihe Bacptiniat: No... ly, I ttt Room 810 2 ey nee: {eat mi moving odie em ce sacpeiniat: No ant newer. ute thi ober ooking o Room 51. You can tay Ror 10 Sto gh, you al? ues That ik. Tak ey ch Unit 6 Check-out 1D Resne A. Check-Out and Account Settlement Checkout and account aitemest ar the final sage ofthe gu’ sty i tho hotel, Before ving the hotel the gust wll general sop at theft desk {review his or ber account, pay any ontatanding account balance, 1x8 Iota cop of the acne sateen ‘The guest wil als else i eh sae ‘deposit bax ad return the room key. ‘Doig cleat of acct setleeat the ont de get ay check for sah noes, an foe He sol alg make ure that Ue gute Hab eeated bir or her sae deposit box o in-room sao and tush ey rons desk npn uly devermina punets method of paymuct daring rogirton procs: Common thre of rom ae yen are ah, peste ‘hed, cre ards et illngs aod spel progrens. ‘Sou gts peer a pay guesrom charge ring rotation io advance of ocupancy. Guta who pay cash for Ghar sccommostin atthe Une of fegineation tc called PIA (peld-n-advance) gusts, Thay are not given Inhouse cred. ‘They hav to po or thls pathanee at the poi of sale Hoes employes are given PIA ha of cab-pying gusts. ‘THe woot aw the temnlajcs to post charges to guest's accounts The main uty of the Rent desk agent to make sare tha the acon ‘s accurate and complete Therlore be sould athe gut If be hae made ‘ditional recent charges, en post thom ¢o the guest's account, Aer ‘hat fw presents inal account to the guet for review and setlement. Daring thr tine te oct da gut aol wo ho the gut intends to sto ‘the account, earl of which method of mtemect te gust seceding the ropsation pocae: Thar quoton ie oeomsary because any ont fee nue she gs co entablsh erelt tcc. Agonist tay arta eee Uyrpeenng a rf card a hein, and then dec otter ber act by cath or check ‘Aer determining how the gust wil pay, he font dak agent cares out scoaut settlement, tha x brings the guest's account Balance to xo. ‘This alld eeroing out the acovnt He geta the roorn hey from the fueet, and ereateo a guest history fle. The fon dak agot shold avers thank gusts fe songs she hott and wis guste asf ip. "Won get hes out ands hi ar aco, te oat dak age shang the pusttoon's satus from oeeupled to omchange on the room Status report. On-change sa howseeing ten tat eas that the gst Ins choo ox of tir Bot! sad Ya te rm he o i ocrupied ness to be leased sd prepared forthe wet gustB. Late Check-Out ‘Guts do oot always cba out tbe bas eheekcout ime. To prevent late ieceowie, the ft fic should post checkout the, notices It sspicnus pte, sch of the bak of al gueeroom doors ad na prominent Toei tthe oat dee, Tate cheskoute ean be problem for some reurts Gost may wath to stay the fl dey and the rcrentoal flo he ce intng tit oom, Thefts important ta fafa pet propery aad atl ito ervng the choco tins ‘Some hota authori he font dekto charge Inte checkout foes. A ge sil probly be surprised to Sad such aeons or he sot osprally if Incr se moot fir with the boa ec oot ply Some guests may exer el angry whon thoy ate charged late cha out fe and rafts to poy, Flour dak age shuld approach soc sttons ely, ‘ering a welesoond explanation fr the late chateau fer poly. A fot (ice monger maybe called to dina he tater wth th gos Pont off staf sould not make an apolegy or express ret about the late dhek-out fe. The hotel check-out te i earful sted nd Dot Iwbitraly et, Mangumen eta a chest tne so tate kousdeging Skepatmeat it hae suficent ne to prepare rom fr owt aving gests Gaston soald be ckaned aod peopted for ars goss before the ouseleping sa complain ts woah Fe shi aon, he ote tty eel [ust a messing ceo fi. Give answers to the fllowiig questions: ‘A. 1. Wat does the gust usualy do bere eving the Boa? 2, What procedure shoul the font do age cay oul when the guest is 1, Why sf portant to ak the ert how be intends to ele bis aoa? 4, What ar he main methods of acco steet? 5. How may agus establish crit at chosen? 1B, 1, What is late hot? Wat the uel csk oot tse? Why et Important to observe chee aut is? 2 Why are ate cheats a problem In rset hoe? What Int hein fs? 4 How do sme gusta bebsre when thy are charged ate chao fe? 5. How should fon oe sta behave i tcc out stanton? © RswekniaL vocABLARy |A. Learn the following soune and pheasee with them, Use thom in ‘ccount an green with shop ot campy that allone yout bay igs ipa ra ce te pay tie one's sceount (in fl) te put e charge to ops acount 1 pin tn har to he euch {2th Seat yo open cod and You pay rane ine) i soa pat fone edo he pe ef apo which hn leery /gne/phome bi 6 pay the ‘Tha ent a Bl forth wrk hy had dove 1a ited te weirs Jo the i. (= 08 ht) to il a toga send seo aking omy “tein tet you et her you ave petal pte a ‘utstanding (= not ye al) account balance charge (er) to mk an anount of money fr sonebing peal oan ‘Thea chap! eomason to cange my tv's es, Ty hare you 0 eae ut oe i te lh arg (ou) Ue ancant of money tha oat pay soi “quo nate a ee ‘Wheres cage for ele do ys rh ‘There's an admiaion charge of £5 a fel oh eo have {porta charge tothe gurls account rot meth of ping ic on revs tw tere (ly ‘ving Interest wa te gal one) Anetaiah eet hy pring edit card to be given thou erie PUA (ptrinonce) sat oot who it he wm asin oes hf hs ri tier cl pn atCommon ROOM STATUS terminology Dur th gues ty, the housuping sats of the gusto changes ‘ver tines Hee ate ote tpi oom sat ea Occupied: » ge igi t the oom, 1 Onchanger the guns bas departed, but tbe room has not yet been lead tt pepe real Skipper: the gust ba flee hoe, but they have not ated thelr ‘+ Vecant and ready: the room a bon cloned ad ingpested and i ‘eur fo an aig coe. {+ Out of order: th oom cannot be asizned to gust bees it pes renctenane,tefrbising or extensive ceang + Late check-out the gute allowed to checkout ater han the hota stand eho out Ge Common muthods of roam rate payment ‘Set, pm cher roi cad et billg pei prograns “Words dealing with money and methods of paymont, asd the ‘efnition of the word on the right snd write the proper wor fom, the box on the lot carrey J twee cick cange 7 Saou 7 dapat 7 cask 7 cet ea / soap il fb ‘eof paper that igen to ow youve pd for emeting money i the fr fens and notes ‘small plants car ht lows you to gt goods or ives witout ung ene money ths pata nantes feu of money whl the it payment aoe Tang with theo of he money Lobo pl ltr oti in tho usu price of something fosaly& pcetags) 1 pis of paper whih howe how mach money yt tome for good ond servos ‘pec pi of paper hich you lin to auterae ‘oto pa eam your acount or ‘when you are aveling srs ill in tho blanks with the right word from the box TAT, pat, le), 1. te np on mo now, can pay tomorton? 2. Hom uch may oe tak out of th couney? 3.14 ke to pay by plese, rather han in cath, ‘ta onder to encourage wasted booking the heel has speci woke ses I ng wl get 010% 5h gust pl tho il and shed tho eal fr 6 You mast pay a —____o the hotel you want thea to bap a oom efor you ater rsesionexnelten our 7-Asrvice charge wally added tothe The hte fr 4 90 per cnt. or wed under 32. 98. Prices ar per person per igh an ole fll Bgl ea, svi age aed 1. We hve bse rte Er ll oom types. standard diount inher 8 weekly the gut pt en nights forte ec of Bre. ‘Complete the folowing phrases dealing with 4) guest actions during check-out: outstanding eccount balance ‘py of scout sazament 1 Safe dept oxo nemo male te oem ey >) front desk agent actions during check-out: sional vce charges tothe gusts scout ‘inl ssonant the gue or eiew and fete ‘the oor ay from the guest fet bslry Ble {he pstoom sats fom eco te onchange ssssss ses sss©) Inte check-out 45 How to deal with Credit card payments. Compete the text with ton eheckout tie the words from the box. © Ine check cuts (Gent 7 tei 7 voucher 7 caption 7 eatin] to heat denote (eee a e cranes ‘Whe «gua preset xc eard the ont desk plays shold ck the - colle caie ate, After th eee ard nt ‘pred, te employs chal make are atthe cuit cad io sted as tle 2 Gruthenye Ta ele eter telephones cst — ‘het woriestion serio or consis weit card company creat canton to the attr mit the et fallen in the way at ced the crt dt al cee ae (Rt va) ncaa Ate 4. Complete the following table supplying the msn verbs or nouns Ut font dak employs Gaps prow valid eet card on tet ead "Te gun ign «cei can oucher when he sete on alone | Gemma : 6. ie ajo ase wth which us TH the por setae priate boxes. ima | account | changes | rates place one ana i | ; ‘complete — ‘prominent aoicar = [aoa i : Tamla = [eatin a = 5 Complete ha per wth sh proper wo | «Top atin ow ve guts emt Soin 1 ‘¢ To pay any —________ account balance =i open fal oun era canon tan epenth cd tp cen ote ee etm Dp Setowtinentne ple ip esteo ‘+ To change room status fom __ to 4 Totrag the gum’ account balance ‘Tramlate into erbian 1. ‘The amount ofan adnce deposit lng enough to coves one igh oom rte an oom tax Ca gust fast rege eat the reer ‘ation, the hotel may retin the deposit and cane the reraton for the gu’ eae ea A vriation of the ind of cept pple vo Che apoit ove tothe as night oto stay (in eae the get die to Ine caer tan eld), 2. Nosshow iss gust who made ¢ room reservation, ba dd not repr fr catel the resin. Billing s no-show ira wry scnive Swe, {Sa the ae a ber of reaoat rth, Pi of al all fot fos ‘eerds nang to no-al uste scat. Secon, as guntetaad ‘esertion ioe shina rl, the hel ahold ink obese Ung ia bet curr. Erte fl shold coer ll the ings {hat may appen when you are traveling bare tey bil a no-chow, {Some bot gsc til he guas or the gases company for dares. 2 poten gat ofa sponsoring company reprenatatve may be asad to complete the atl applation for cat. 'AIst of aproed Aarect Dilting accounts i hapt at te font dee At chack-ous guest wih approve ret slgns NS or he rcout. The boa is responsible for ‘het the sou. 1 tnatap the fom dak 2 toduck al, mesages 2 to pst charges the gues cco 44 the main daty te oot de agent 5 to prot the Son acnunt the gust __ review and at to eabih ertit__ presenting ri card ese 7. come the scoot cach o hk being the guts necount stro 8. cogs the oom lay the gust 10.0 change tho room sats Inspection und roa erin Gran never "The PAST SIMPLE TENSE, Ramembor: “When ne explain tems on he Blt the sot we often ave to a the ‘staple tna to ape abot pst ev ‘Wo othe pat simple totale about actions, stations and events ab a specie tine or «speci period i the pa ‘Wite the past simple forms of the verb fo be: ‘Wite the missing forms (@ question, a postive or nogativestato- Inont} foreach ofthe following sentences, Moda: Were you in the oc etary? Twas nthe ofc etary. 1 wes’ in the fie petra. 1. The fot ose was very bar inthe mersng 2 Wag you dsppointed with your eon? War Mi, Jonisaney css the was otlepone Inher ecm? {5 We worn at fr hich,8. look the lst of things below and complete the text with was / soasntt on were / were teens (4) fax tein (4) ‘newer phone (-) mal) ‘aa pone (—) When I wail, there 'tslephone f the Rows, but thee ‘st sae poe aod he ‘noble phones Thee fax machine in those dae, bit Be ‘ey emal 4. Write the past simple forms of the following verbs. Explain the ference betwecn the verbs in (a) at In (0) 5) onder, phone, epi, ss, open, peer, decide, depas, wat, ffm, tery nc, chang stl ti lt ey nay ear 1) pi lane, os, rng, get bose sang, nk ea, come, ake, have, inky choose, do put, ak, spend, tel, et ne, ho, all, ‘oyu ol oud 5. Complete the sentences with did't, usm, werent 1) he ae ‘shod with on servic. We fy / 300 eat nthe hotel rant, We / hey —""" nn anything bout wend dicount, ity happy abou ho oom, bt tho eee vant to nent om compl 0 me) they Ta fou igs, bat art fr one oy i eal 6. Match the answors on the sight with the question words on the lt 1. Wen 2 5) Becouo myer card wasn va, 2. Whee 1) Every dy 3. What 6) Broad or pst, am, bater ad es Why 4) Om the 1eh of Ma, 6 How ofen ——_?——) Inthe ta ean. ow wrt fll quistns, withthe ver in the pst snl tase a 1. Road about the three situations, Ask questons 1. Me, danas refed to pay bis bil Wh i he ref to py het? = Was thet core? = Were there mary mistakes nthe Bl, 2 Wspen fo nforgstable dae this mounts srt 4 The room rate cade only oe mea, ee wes brah. sn the example. ‘8, Put the verbs nthe brackets inthe correct frm, past slple tense 1. Tai tranpertation cargo fr tho car you (eer) ast wes 2, Thre are three poe ells hee Tak (one only oneal 4 Time tat (pay) rte eink nthe br 4 1 (ori) on ho 14 of ar and today the 17, 20 1 isa for thro nics not fo 4. You (by) den tthe ar on the 5, Hates opt 6. You (hte) bat on the 21%, —___ you? — Wot does the cbarge “Cor House" men? = "Cafes Hose"? Obs yer ——-— gou (ove lune ‘here onthe 47 Ther «ck you (en) onthe 1 Pm wry Mr Jgp, but your ert eard sac vl Tt (expe) oa the 6 af Mas, and today Ws May the 3. 2, fl) ay wale 1 (ar) a the cai ‘oa the pool tspehee wich my Tie, but when 1 (gt) tout ofthe mater ¢ (aot b) thre. 10.1 (ot tala) ay dens rom he in bar 9. Complete the sentences using one of tho verbs Inthe proper tense preeent or past simple — parlve volen == Gage wale deer caakeeeecoed Tea aap Gangs ise aeeeoeeeeanee ara 2 Our ssa chow that thos longdsanc calls ‘Bom your rom. 2, Your taser te your room 10 mutes og, 4. Theroom every dy, bat tos and bed nan5. Ween to understand the il because the indivi ebaraes td all te recite in the gu 6 Tn ur hota, sundry aod dey caning satay. a fnvhoue cei, al his cares To the on dk Key Be, p 861 ott? om 3 lt td, 4 cureny 5 dep @ oun 7 bb ce oar cc 10 change e287 oh Pern 3 hes eon ep depen 78 dco 5) evn ay sete ea sl/l tr yet, ps, rom, ect hang «) tab rest, Pst, Srp xin Be 0p 8 is lca 2 wr de 9 ws ten Ai cnnd te hanged 5 eee, re apt ae carged 7 alow, Unit 7 Check-out: Paying the Bill 1D Reape [Rend the following dialogues and answer the following questions 1. What quis di the eeptnis ask fore gvng thei tothe gust? wy? 2, Whit method of payment was edn ach cet (Good morning, da. May Uhl you? Yen 0 ie wo dc out no ‘What's your room mune Jost a ome, please TM check the fles, Are you Mrs Win? Yeo, Tam, Did yo tase tear the morning? Ye, Tdi, but I pad cash for “re is your bil. Tht "ibe 120 pounds, Seve and VAT ae cide, How wea ou He ay? Em paving in cash Doo cc uc? Wage do. The talent hoe, Haze you ae Tort moment. get your ean. No, that all right. Kesp the change ‘Tak you wry tith Heres your reeept, madam. TU send the ‘haak you, That woald bo nie ‘Thank Jou. Goeye a leving now. My names Me. Par. Tas in ro 300. atm so Tho lavole for yor oom aad mele soc ec to your — Yeu ta ee ares your bil forth extras. Did you make any phooe ells om your Yond ht noo, 1 have to check with the operator. ‘ae yoor ii, World you le ba cack ‘Wit i the amount fr? Wed to charge yon forthe broken imp. Ob, ge, Hite forget Can U pay wih ese’ cogs? Certainly Hotes your reclpt. Thank yo,God morning, Wee ebay ot om Cou we Have the blo 200m 255 Tae for to be eepare — Yes soar bls vndy for you, Me Heber. Here you ace. Bverything BS lgmibeds yoo oom, phe cal, pap-pr-view, sad the — oe understand. What's this far? Thats er he din yo orate om your rom, Do you tke eet eat — vexed Wha nd have you got? = Antes Rep Gan yon sign here, planet .. Thank you. Here's your rept. We ope to wee you agi, Me Hebe, Haye ae Wp. (Can hase my Bt ple? ‘Ye, of ou, Mi Mansi Here you are. The Individual charges are Itemised ad the recep are bre (OK. Let ese... What is SPORTS? = Di you pay tna inthe 7 Ye, Ta ‘The charge forthe hire ofthe teasis court and fnnls equa = Onn, tna thous ema fe, = No, Pn laid not. Tho receipt hore shows tht you played tenis oe hours = Might Good. H's my Visa cd. Thake you very mac, Mr. Mans Cold yoo jst sgn rey om Che Dottom lin». Thaleyou I hope ox ejved yoot ay with — Vai ye, Pha you ‘erope to see you again. Hae a ice journey. (Good evening, Me Ste Good evening. i loving the otal very erly tatosow. Cas Tc oot and pay yi ln the mori? — What une are you loving” = At Bock Ny Hig aes a § lok Wi ic woud bo bet fou cou ete your bi tnt. Allight Aude could you book me a ext to the aleport, Caran. For 5 lock? xmas von at of hig provid, gt wth tf aye a ‘VAT Val Ae Ta: xe af xn Baopen oui ih pl by [Vato (ate) deci ro whlch VAT hao be pd ttemlee (UK), emi (US) to a tng sparta, en alin eae ‘ee fron Bom al nr an cal end ow tr tem ee (U/l cack (09) x pt hr "eal sey of he oy 308 vt iro (UK) /rent (US) to 4 se stethig fr a bir pas “iow uch wn cat re ear fora forage? Yeu ul sage Roe 8 en for eb oc aford yo i (UK) whan yo eran to ne somatbing aig Frit "he pri nese ed erie Trews comping op oom that for Woe (eae be et) of £10 a ec ey-per-vew (ko PPV) alam fi keen ie wich veers py Sor ‘ct pega whch ay wae (porns tacos) sans ‘oucher a plc of eper that an Ye wed op or pata peda erin that lion ost py ls tha he sal pref hen “he washer ten Sly and Deer om eis you to 10% ai ovr oe Bssmeria, Vooasutay ‘Checkout stages and useful phi 1. Asking the guest for hls naane and room umber = Wat's our room number? 1 More youn oom 1287 {an you gie me soar rom member, las? 2. Asking the guest shout additional recent charges and posting ‘then to the account Did you have baat eis orning? {Did jou make any phe alls rom your oom? {How mony phone calls did you mako?os Preeti the acount to th gust fr reve ‘Hs our: Wold yout cee etough? $ ou you ie hk id ee i the mount eet? $ The individ! cherae are eed aa the eps hice {Th ata amount ae. eames to aloe Skee amounts 1 Seve aod VA a es 4 eplaing the bi tom by en that tn phooe yo ade, {Tat the yor onder fe ea rom, 5 Wed to charge yo fo bce ae 2 Ml oxi $Y ha din sto bare er th eck here's the cack you ine pled ei dn ou? Ta charge for ie of 4 Beating the mat uf payment “iow eon py Sosa? ‘oe est yours? {Arye ga {Hw wo on 5a {ivr Hi ti a ae oat 5 tisony we don apt pl eck Tt yf * You ts tosow me oer amp rae othe eae estetn 6 Carrying ont account payment “Hee ower Fada, ‘tives change + Co ou eho on he tel / btm ua? 7. Checking for nl, meagan ee 8. Getting the rom ky fom the get 9. Updating the room status Practice ‘Read the defsition of the word on the right and write the proper ‘word from the bor om the le ‘thornton code / see plan / ange meied Ameen plan 7 Inve / denial coe / exp / gry ‘he money that you get bak when you haw pal or Serating wtb ar money than ests tof things provided, togater with eect, for ravine tater time wan sneting whic late for a longthf tine ‘oes toon ond oft permision oo bank for eet card tans rt sre not lle erat card tras oe tt ny en roma for a are hut! sot combined with break and another {eller nthe evening or inthe mdf te da ‘shan all your mols are proved at the hotel or oom tat you ae paying to stay ‘Translate into Serbian 1, What tbe expiry date of your eet eal 12 What ise petiod of wali of our pope? | The gid somatic grates rom the tars, which upple> thon ts ai expect op about 250 fora k's half boned ecommodation three sae beta 5 The prc ofthe lay eludes Sigh, ull boned ed ll extra. Dritish oF American Engi Divi the words into eo colons fu board half bos tied Ameren pan Ameren plan icy date eapraton date tenders chaque teaver check tite ret chede ll” enon eis sthoreton suthoseton0 “4 Bilin the lank with the rlghe wor 1. have to pay my —___ now. 2d hate noah ‘Wi you tab personal 3 te your teoup, mada, 1 Bope yon ejeed your What ie fic? Ta or tho phone — 1 We don seeept yeu ‘hon your rot hocks. ICs the obey ofthe tl 18 desk nom ya oh Hin Do you accept cart 8 Wha thie — That or the aks yoo 9. We normally dan’ scent tex your 00, checks, but since you haven't got | rough weil hae ta 10, You hve to abow oe your puja or som ote meas of 1. eres your Me. Jones. Keep pont of payment, 12 Could yo calan the at 18, Alloa pone bl are. feng they mee cn the bl? hey ear al phone ell nd how 5. White sentence similar ix meanings to the following. (outa yo putt on ey eso, ple? 2. Conk yon es py our ocount in Fal? | 8. How would you le to pay? 4 Hove's your al. Would you ie co cede thro? 5, Unt what dave your edited wa? 1 That be 6 dls, 6. A Hotel PRICE LIST Seu the pric ist and anawer the following questions 1. On what dss tho oom rate depen? 2. What accommodation erangamuts dot he hoa provde? 8 What doeounts doc he hotel provide fares with een? 4 Does the ps ince VAT? 1 Hw dee the rice vary according tothe son? (D_Sepaowa: EXPLAINING THE BILL 11. A gues ie slking questions about the bil. Put the sentencs in the Droper ender. The frst and lst have been done 1 Cold yo expan hee tems on my il pls? ‘Thats the wus patie Tho Indy i charged sparta te eversthing OK now, madam. Whi ar here two cage for yang alse? ri ees oes — That he 10% servic nego instal of gratuit — Yes, our records chow you made thre pone ells ovr = Oh Tate And id I rally make the pou cll resus = 04, id ely? Coraily madam. What would you i to kaow? Bat wis thi 10% charge? 12 Yes Thinks2 18 Lock at the example of s bill for a guset staying at the Gateway sport hotel” Answer the questions that Follow Derarr Deez aw | Refemae epee | erss | sar bee | toss Besant De | RES wa tide | been | Tinata, SiDe | RSS | Rooms SSbe | Sar Berton Soe | eas | seer | tebe | eres | Mar | a Este tae Sos) Br | | 8S step [ ne | ow many people tye inthe hott? What wor theron uber? When di the gost atv? When dd the gus esa? ‘What was the oom ae? ‘What dl the rom ate nud? ‘hint was included in he rom at? ‘What other charges dd the guest maka? Did the gust make any long dts cle? How much dl i cat? How eth gst py the il? cerentacge 9. Work in pais one of you isthe guest, the other — front de gent, ‘The guest dose not ndorstand some item on tho bill (MAP, UD, G&S, Sports, Beverage). "The front desk agent explain the ‘hanger to the guest. ‘he folowing Useful phrases end Explone: ions wil help you sefl phrases: Gusts Wins tis dare fr? Wot doe LD stand i? ‘What about Sports? Pront desk agent / Cashier: ores your bl (ie), st (mada). Wl ot me xa ‘This care for ‘The ner tem on the il ‘Ad thie a tho sree age ot. px cont making oa ‘Wet, if 00 enesber, you bad Reames to altgeber ‘Te totic ervion ‘The total dm’ ine sevice And Ber’ your dange ‘Thank you, toda. Explanations py-per-view (les PPV) stun for elevson Sn whieh viene pay fa Parra progres whic they watch peri tein / chaele MAP? Modal Arias Plu. Under MAP the room cae inches bed, ‘peak and neh or iter. 1ED: lore distance tego ell Gle8 sand hare oe Git and Souvei hop ‘overages dens bere thatthe gt se edt om then br in ‘Sorts roy denote thatthe gant pliyed tenis, gol oe cr wed ease chins the Sea ceive a te carga forte hire of tho equipo10. Complete the following dialogue, Dialogue 1 fxpteyee: Good moeing aett: Good motneg. 1k a check ut om Carton, room Ws Be Carkon, oom 584 Exptoyee: uast: Lets we The total i 47a swerve ncadel? Baployes: Yo, — uae: OK, that loki. Cant pay by eet cand? aptoyee Gonet: Ie MasterCard OK? xployee: Dialogue 2 Seat: Is my il ready, leet eployee: ‘ase: 1p cash. Let's xe — bow much i? (Cseet: Yo Let mee. Preryting sede ~ lnc, mecing oa, Jnandey And what "Ameen Plan"? MANE Exlayte ut: OX. He you ae, 85 ooh. Tat ava he Bl And — core el. And ita oon Ap the aa plowed ‘Employee: —_ ma 21, Dramatize the conversations from the “Reading” section 12, Make up conversations around the following situations 1 Me ash ing tS 2. in nt 3, She ad rendu {mg al ened cl on he sa spect tsi el ae ana % 2, Mr Lame checking oot. He wae in room 225. He woul he to ease ‘rough the lwo oe he amo corre. He wonders what th 1300 ‘lar re fr Tho tceptonst explains that i fr the Taney. Mr Tawi eine to pay ea. "The replant ta Ue money, ie Che stint the ‘8 Mr Role Is decking out He refs Ho pay it il, bce bo Tih He woul! Hes to opek to he manage, 4 Misdones is cbackng at, Sh sverysurpivd when he es ber bil. Se Aid no oder belt om ber rom, ae did aot sat for nopaper, ‘ie did't order dein. ‘The rosin choos throng the bl once ‘ala adn ot that tte a of the gu rm aolbe oar. 1D Tear vous ksowiRoa® oP vocaBULARY 18, Complete the following sentences with the proper word from the ‘changes gratuita charged practice “dontcaton ready ‘ign. receipt charge Items Tecords enjoyed itemized ‘would bottom amounts 1 Your bit ae 2 How yon ik to sti your acount, madam? ak 1 3 $0, madam, 4 Asyou are paying by eke, wel need woe Would you jut ‘bar, plese? Ye, a eof fe form. 6. Hes your ‘muda. U hope you our say eth 1, Casio expan hee on ay Mi, pet foe aan and dey cloning? ihe auadry ep & —Why are tee two os thas the wal stl. 9 Thad the 105 serie insta of pate 10.0%" show you made thre lng tance el 1, We aha for an il ting all ur hoe cls and bow Tene they were 12, Bal aiaants nny’ esi _ fom gute the gut ae std with he vin76 14 What's the general meaning ofthe words in each row? pasar, entity eat, drivers ence Up, goat, src bars, VAT voucher, ati, Bil, noi le: liog, wc, eeit ear, personal eegue lo, oom Pale depot, aso, AP, MAP. 15, Wile the English forthe following. — rorommtee noayer —sasrans 20 nae oxjannanane ryan (osu) — Yeupaien sor mechan — seni = zpoweman erate coe = mapa — yimmaer (eran 8 pa spa nanymrans cote yynent spouse y pare) = napa st sees, — neers acinar or = renomexpat pay enon nonepay spoveny ogssnsaane Sten cote — sonore ora 297 BC 1 change 2 ive 3 py ation code Sdn cde 6 atalty “mie Anse pas § Ames lan Be yp Tr 1 bi Den, ca 3 Hey tay & ang, ll mae pon outa 7 lt 8 bau VAT 10 1 rng 12 9 Held Be 5p 7 1 Cou you cage toy cat as? Cod yo lee mt or at i al? How ee you tng our aun 4 Here our i. Wo you hose aout cert? ‘at hep of ty four et ca Stamens to 80 clan ‘comet 40 dla Unit 8 Hotel Services 1D Rane A. Handling Guost Requests for Service Maes hotels provi not ony acsomnedtion bat ln aro servi. Ii liportnt thas gute sbexld be aware of toe servis ea ould kta Bow to am them at wil ke Uhr say more comforabie and psa. Guste ‘ten lan abt thas servo and Tate fom a prt ectary placed Ss ‘ach guosroom| "rom da emplyes mals be faillar with hes vies anes that they can anew gant gantons propel Fron nn reser or coordinating pa sevice it eflors guts, reaumte othe appropiate person a deporte, ao follows up. Fott desk ‘caplyes fist rend Speca equosts rope. Tea they contact the appr sta erie eet rte department crderto meet the request More an soe etal eployoeonelerge or othr sa abe to handle rust requests, A souclege soald embody the warmth an Roa f the Entel. Tn sitomated bel concog plays a very mportatrle: he proves pare tou ia bot sv ‘Gat ofan ak or sal equpment and supe, uch a amy be ced lee pant, ee They tnd when hey make 8 eerie ‘ine of raison during onan ‘Gauss ny snack for valu ls nempaper divers, evra os rnspetatin eangamets,etetainmet rections Tin toa may aa fr two oF mote separate accounts. One scant ay rood rama a cares ls accunt thay be billed to the [Zasts company. Another sont xy record oer charges sucha eephooe flood and beverages hi eens relly dl pl bythe gue Some spa equate aye excepts to ttanard fotos prosfures, tut int guest bestest Terfoe ront desk tal or aloed to handle ‘he request and satiny the guct, fst all pala 2B Welcome Information Dry cleaning and laundry 2 unr bag, and aria our desing lable dave. Al toms paca ‘ris Reception by 200 asm, wil be vturod the cae doy. ‘This vice aot ‘olabie a wend, Eotertaiment ‘ie ho enmot brochures for major lal atactins, and Reception ill be ‘Howl te ndvion loal cso and ee progr= Gamoe ‘Aim ot, draughts and idea's game, ee are available on Joan fom Recssion Gat A sicleat 18a gulfvane at your disposal. qipment ean be hired ifecascy. Pesce contact Reston wh wl tale erengetit fo 03. Iron An set on and ironing toad we avalable on loan by contstieg Racp- Pine contact Reepion who wll aly hook tax for you, Writing paper / Stationery prevsed o3spva foler nh dressing dower. Night porter JE you need drink nor the bar bas clo, ell Night Porte. He has supply ‘of dak aad i eal fn 09 joo 70 ws ‘Maybe creed um Reepion and wie dolvre to your roo th orig Safety dopost valuables ‘Te management anne accept responsiblity for gts’ porno thing elt on the premises but a valuable item sy be depaied for ef koping gaint 1 roeapt god by the Masago oro member uf Ue Reception safle ro ‘Sp ot be retained ae tl be rogue se host forthe enh tobe ‘wheter fom depos Food and Beverage Service Brekf e sarved um 7.00 to 10.0) am. inthe retarant or cn be delved to your room ty Room cave, [aa and ner are saved in the retaorat only, Reston ct be made through Respton Ordo ae tala i 10 pm (Cosa Bri ape fom 1200 am 0 1208) pa, © Coupnenension Cote Answer the Following questions AL 1. How cana boa inform a get abouts vie nd elie? 2, What the roe of toot dak erpoyes in ing pes eqns? 8. Why do more hose employ acon? 44. What spel eglpment and eps do guts most often a fr? 5, What speci reguete may bans travellers have? 6 Shou foot desk epoges band usual roqusts? Why? What eaves dows the bot! prvi What equipment eval on oan? According tothe ext, what ae be dus of gt orca? unndry service eaable al hrongh the mek? Wha meals canbe served ina hotel guetrooe? ‘What i the pey of the heal concerning gust perona things cn the probes? 2 Besntriat Vocamutany 'SPRVICES AND FACILITIES HOTELS MAY PROVIDE 1+ ood and beverage service scaling Ron Servie, banaue mel se ‘en, complimentary rang cao ‘Meals bake (cotnena, DOE, te) teh nae Dining facilities: restaurant, ae, be, cae thop, pastry sbop, bane using so 1+ Uniformed services the service dou by people wearing specially Jo. ‘Spin unlform, sich ax door attendant, bal asendan, vale: pking ‘steodat, concierge «Office support service: serfs svc, lngunge ranean, pho tocoping ste 1 Traneportation services: srr pick-up sve, slepoet nus sex. ve, cuter Ya + Other services and related fetes: wako-up servic laundy st ea, dean eri, valet src, ar / mown rest ass, ce bk te (GUESTS MAY ASK POR SPECIAL EQUIPMENT AND SUPPLIES, SUCH AS: 4 Rollaway be and te Acciona ine (hot, plow es), pillows, blanks, towels eo and ioning bards Adina ths banger + Ancievitl and oe equpment + Special equipment for plysaly handcappd guests(© INFORMING GUESTS ABOUT SEIWICES AND FACILITIES ‘When we orn the guest about svi ad felis, we ually eatin + Pros or abconse of services and fcice ‘he hott provides comple fot and beterape serie om servis ia ovata 2 hous dy. I fry the Roel Baw go spr, a there's «fe pring Ti srry tlm service ent anita a wkend. Dress served nthe ding rom onthe fs flor, ‘The concierge desk may arrange for thet and smectic, eens dk ay range or epg er 1s open fom Mendy to Fay. Working hours he reir 1 oon from Ihe resteron opera of on sot ‘he resturant denen tl Sp + Location of flies ‘he matron the pond lr, et aces the oy. The ofa bainese cnt i ony msn wl from hoe 1+ Goneral description ofthe serve of fclity or instructions how to ‘ure them ‘he Busineas centre is epoped wih prtnal computor, fae machine nda eoppny machine I provides secretarial serices om Poques, be ‘Smutsnes ranaation sie tnt aoa. “nour fies ore you'l find all the exercise equipment you need. {The restawront offers Jepancae specialties natal Zen eter. eucoatons can be made atthe Becton. ur restaurant offers lain — Meiteranven cuisine and traditional local dite. Bris can be delivered to sour rum by Boom Service. (Or ar offers 0 good selection af cocktails and beverages On cach foo there are automatic drink and ioe diapensers a © Practice Gea TON ‘Using the Pasive Voice [Note that we ea ate a Petv form to afr gate about sero ot ‘hing that can be dace inthe tel, We otn tn conf ay / std lejre a jae vr. Wing paper ia provided in o sail folder i the drain table drawer ‘Newipagere may Be ordered from Rpton ond will be delivered (o spor rom onthe morn ‘Dis lel con be aed dst rom your wom. Dia 9 fora ine “ong-tance cll may be onder rough he Suto ‘om hes shoul be left at the Reston Compare Phase decaltvleables ot Reception ‘alle soul an may be deposited at cep | sot that the obfoct of active verb boom the aubject of the pas 1, Use should/ can) may + be + past participle of the main verb to ‘write pamive sontences for the following examples. Use the abject of theetive verb as subject ofthe paclve sentence. You ay ender newspapar atthe oxrtion desk ‘Yoo may pork your ear nour underground garage, ‘You mn obtain a rw publ eanportain pat a hat dase You should awe you oom lay at Rossin. ‘You my cxcheryefrcgn carey atthe exchange office a the ground for. ‘You may vent nea the tunel agin: We serve cle and coc nto fe, 00, Pease we our car paring area, Please inform font desk agent if you check on ate. 10, You ean tate tedsonl heal iho at our Ratan peepee 2 Compete these sentences using the verbs ‘an'/fenn'” or ‘have'/ ‘has! hoon 1 he gt the kay? —No, be 2, you got fae machine? — Vex wees ets now? — Ye sb 4 pou do ty tonight? — No, Tm fad 1 & Con we nan in the coor? — Yo, of cous yo (PU ke ko fhe hotel __ a banqueting r00m, Compete the following sntencos using th [ we /you can Fcanarange 7 Have you Jeet [tas [noe [ve 7 aa} anange| words expos laundry seve? 2 ‘eon the bus cece no? You sig, es open ul 8 pa 3 ——___ wt everyting? ~ Yeu Think 4. Con you for crt uve? =e — eveything Gan th tuna con? =e ad, ‘he sna canal ey Complete the sentences using the ver frm the box in the proper fee rovila[er [low up [handle [a [aor J cota 7 ‘Seong fa Tie Ti ison, but be waa a Wo vet yr bee ae Bod hose tat dare ‘The daty ofa font desk agent is to ____ al copa and requ fr service apes Book 4 The gust sisd for adtona coat hangers ed cho ot dak aga Mh equa othe Houeinening depart 5 Font desk agi are obliged oon every gut requ ‘econded atthe ct dese to be sve thatthe guy ed The duty of «concer to guest requ 1. concierge wal! normaly —— reeration fr dng, or theate kets andlor waneportatlon, ad ‘sfematon on cll ene an lool trsetions Join the worde to get names of hotel services 1 wate strlen 2 newepeper ‘ retal 5. teengportation Eile p service 4 terest ‘wekag 5. iors. Pe erengements 6 banquet reertions 1 tongue gall complimentary Naatery ale Fale oer 5 toring cols ‘Read the definition ofthe word on the right and write the word on ‘the lf (based om Tost B) 8 sn ant of seeing hat abe fre » something which e part of i or group of tings ¢ sn at of borrowing ning someting 4 ‘plc of paper which prove that moor, goods or ‘eration hve bese rived {he land and bling oan by someone, ep ialy by 2company o rpniaton 1 ____ things node for iting, cha paper, pens, pec and eoeopee oo A pinot plantar cardboud folded down the mi {Ub and ued for koping lowe papers sama ea ving intration a ever ong ' _— strong horn bak where you ean Ieep money ‘valle ings ‘Use the word from the proviour exercise to complete the following 1 There eo woking papar inthe emeoae ta bring soe! ‘An lec ron and Poalag bone ee evil cn Our bar ba good of dials ‘Thos no smoking lowe anywhere on the otal "The guts can ern about the loa wsyeons and erate om ome (Can you vend6. The hotel advo gusts to Jey a valle we safe dopost ba 7. When you le oor valablr in depos, yo gt signd by she foot desk agent |S. Compete the passages from a hotel brochure sing the suggested swords. (fener were tnsstion vee [computer | wudiovinal 7 | conkeunce exer /snana Yon gide/ boty / hth ad Atos / | indor poo! Business and lise fciton ‘Wi ove fully equppel buns cent, nce roomsvwith all else 2 iment: Our ing of bec Srna fal 2 cous We can een © fl 5 eric, pie a fal In several language. Eajor {i reader es oan yo ot oe ee ear ee eee emrare og fora ema tbe ata ‘you would oto go slghteig, we can erage tole yo the sieht. aiibped | palit 7 swale [caine J wear 7 elegant eave 7 Irnaucting /oonge/ pasty / cole ood And Beverage Service And Dining Fuclition (ur otal has good of isng fit. Resides the taarant with aba, are 2 shop, acta fend a £m, The Retort Se —Teivon te gourd foot. The retaurant 6 Saco topo or bref, ltoh ddan seven diye werk Breast i served fn 00 to 1.3. Gua st r eck satel 60 pn, Theretaren foe feria oeB___" Iegerven cla reach end Brith ites. A ulonl Bags beaut nthe moring, Ost Me eing an esting rome are slab fe tings, recopioas cota parties ‘They are wis bis preemie fatten % ‘Here's «leaflet ofthe hotel and conference centro Winter Palace. Write a short passage about the service and flier the hotel provides in addition to conference facile 7 Pacing (0 ca aac) 1 Sone at tap 1 cee wth aevining pol nd acm 1 areas with rns nd cl ‘se, not ar ed lenge ‘Complete the dilogue: write complete questions ofthe guert and ‘the emplayess replies, 1) Gunes (Ash Stes conte open the evening) eptoye 1b) Ouest: (Ask when the br ope) aptoz ©) Guaet: (Asif you can ws the pot at any time) sepleyee Cuast: (Ane wha hecho in ud chek out tes are) 4 Eaptegee Guest: (Ask trom vce a open uo, a might)1) Guest: (Ask the car park eae ot night.) Eapoe 1) Gueet: (Anche sun sen tow, a 1 pe.) a cys Sane Une aE eee sENEEEEES 11, Hotel guidebooks uso diferent eymbols for hotel services. Here are tome of ther, What items of the “Welcome Information Nater™ fan they denote? Suggest your own symbole forthe rest of the =| |B) 4! Fo) |S lz (2 Avormosa Reanoie do the tasks th fallow raining book for hosptallty managers and Concorsse ‘Though the cocee pation hes ened far ute se ie ie perhaps ‘he es nerstond poston inthe unfered exvie edt pact, the cncerge waste ante Sorkoper. A conic ss to ensure tht altho pop tn tho cate wre fo etal rooma a lt ‘Devlng soaty vere chen sosrpecied byw cociege.Crulerye provid Secutty and tala bead of the rp party to arrange Lod and Laing As hots beam more common in Buepe, he concerge bece pat ofthe stall {hat prvided personaind gut serie. "The cneiage pation was bough oth Usted State drag the 17 Ie ‘commento Sd ocean. more or aeuy hte. (Cried concnges ay be atid by the gold ces ks on i ck Japa. To on thee keys, « congo mit be cet by ihe Lateeatonal ‘Seucaton of ences, own at La Cc fOr (Golden Kegs). Thi conerge ‘suction has sabsied high slandards fre meer Whe may Bae poy experienced staf to help guste with special wows, tbe Ue ences {celal app ely to member of Lea Ci d'Or Cancleges tay provide castom services fo tel guest Dati aclade mak- ing reerations for dining, scoring tts forthoatr and sporting events; a= "agg fr tansporttian abd prording intrmation on ela event and Lea ‘tirctionsConcages ao known forthe reeourcefulnese.Cettng tse (Gs Toseldout cones king les-ninate diner reservtots a8 ded restart apart of coaierge'reponsity and epi, Most ces ‘nce Inve dewlope an extensive wat f lot, rou, ed national Centacte ors vrnty a eels. pecially important, howmer ae he al on {aes the conrgs Kas eablaed at renee ox ofc cnr renal fc ‘Sins, pst, and other busines. Some hota actualy encourage conse {a vit appropriate basinenes al orasnations to eras end srengtben ch Feltionstine Finally a highly sues condiage sould apcok ser lay rage "The eoncege potion generally a lal poston, but gratis fm uit we common expres of rite or exclent sete. In sae bul {he bead consol the manage of th unfrmed eviews deparemect. When this the etn, the ad concege has adil esponitie or nupervis ‘wna! service pera. Ta lo Hale the hood conclro lsften tao ‘aay, and auperso cenpojeas in he conor departmact ely. Sevowir booming mere portant alrarting and baling ot gust to many heels fring wrl-cler ad mid-range acommodaton and sien the rol ofthe concer Is hecoming nyt etblshing the eputation of he ft ‘Work in pats Decide whether the following statements are true (T] of fake (F 1 [Th colt postion append inthe USA. nt lng ag 2 Cony welds or hry hotel employ concegs. 5 CAI Hotel concerge re members of Les Clea 0 44 Dlifmmoone wants to Secome scr cancege be mast sty the gh dando he interatooa asodation of conser, 5 CLAD hoa couseres wear a budge of ol reso heys onthe cht. 5 C)taejob ofthe conclerge caus only in making reservations for ding 7 Cloonciges are very goed at Sading way of dealing with practi problens. § DGhocirgee never a erties Fm hota gt 9 Chie nee tots the bad cause supervises all unaformed erie peso, 10 7c sac ofthe concierge depen largely om the contacts tht be hs ellie in varou loa! sins. 11 CAM tle ofthe ences becoming very important for etalishing the repiatinn ofthe Bote.Key esp 8 gD de a 78 8 105 SS osuply bum cnn cate remivs sttonery flor Be 7p Sb fer 2? ne 3 soppy premiere 6 ta 7 sect [Be 8A, p. 64 entree 2 vial compa ert 6 ea ' ansaton sevice bath sd See Bean ety 10 sna BAB, py Beccary Sung Bangui Sagat capcy 7 ea coe 9 wll 10 pate ely Unit 9 Hotel Services: Dialogues 1 Reanve Read the conversations about hotel services and answer the following questions: 1, Wha do gusts say when thay at foe a servi? 2, What dos hal anploen my the erie wb? 5. What dos bot employee sy Ite service snot aroie? Dialogue 1 1 keto get my bir done. I thre a hlrzessr in the hoe? ‘Yes, madam. Wesld ie mc to make an applatneat for yu? —Thst would be ale. peer to goat about 200. ~Coald you tal ne yur mame nd yom mumber, plas Dialogue 2 ot lange, ut Tanti ep at sn — Certainly se. When do you nod By tomorow mercing — Would you lke me to send the porter up og he separ ght now? = What's your room munber? Dialogue 3 oasetsping. Can I Halp sou? We nzd some more tones and couple of extranet, ~ Can you sve me your oom mubar, pease? Til sad tho maid wp wih hem right omy Thank you—Howseeping, May Thp goa? Yer, 1 ik a ve some thingy wath a oon a pol It yeu hand tam in ght away they be ready at 8 ean tana. That be Be. There aundey beg in your waedeobe, Pub yur things in aad ‘the laud Ist TL send tbe malig away to pik al Dialogue 5 Boussoping dopartment. Cas Tp you? Yes Lol ny st peewee Pim in ery: Uno sou gett done this evening? Ti Sey bat today Saturday, and the laundry weve clos at 8 Ine, bt on = Oh how anoying Dialogue 6 Ob, ele that ecepton? —Speating My wie and Chee rather alt of thes nd we na sme are cet hagas. Wo'e in oom S40 —Tlgetsomeane to bring some enat hangs up ih eno Dialogue 7 Ob, ll, is tat ception? Lok, Pe foantan all my shaving sal (Co It arava aed come having ru Yes, so cun provide all thee tars Iyou coutect housing, they wil lp you Jae a 121 Ob 11, Tae. Tha jou — Hal Pore, Wire there any messages or teow for ine this noon! The names Car What's your umber, plese? ~ Jost a moment, poe ao Ft ec. Yes, tbr’ «tle for you. Woald ou me oven the porte up with Yes lee All ight He be sgh wp, 0 Lawcuace Sup HAVE SOMETHING DONE ‘Wan guts ak for serie, they may sy Tle ta have some abirts washed. Tr my it pressed (Gan yor gt done th eontng? We wm the stricture have somthing dons oy that we arrange foro ale neo to do someting fort We fora issteutar wih ave (any tne) + obo + eb inthe hd fore (Pat Parti) “en washed his car. (= be dt him) Tei nd bis or waned, (= be atenged fo manos ele 4 do 8) "Tha werd der is important: the pat acticin (washed) comes after the bj far) have +object-+ Past Partie “ala[ bed [te ar [washed esterday ‘Wiewe did you] tave [pour hair done? Tein of ave [aay cot | aoe? Cau have [mores | wate? Tons t have fy photoear tlan ‘Get smnething done’ someones pba of ve sein dose’ (coy i fort spoken oh 1 think you should get your hair done Wi we want and would Uk eed, prefer wih chet and Past Par. ‘il aay that wo want omthing 9 Be dane want the work Gnished by he Ist January. ow would you lke your haircuts? 1 want tho report typed at son s posse. 1 ed etal ot, Nalice we ca incide to be before the past parcel form with the same ead the part to be typed as soon as pose1. Answer the questions in the way shown. ample: Did Ann snl the des tel? ‘No ae bad i made Did you ext you ir yourself? =Not 2.— Did thy pant th house thenaavs? No they {Did Jim cut dows that te himself? Noe 4D Peer epi hea nt? No, be S.-i you dan the windows youn? 2. Complote the sentences withthe words in brackets, Remetnber to ‘ue the correc fra of the main verb 1.1L be along journy. We'd beter ‘ofr estou, (he eae) 21 be ate ack ater Inch. Tn gig to (ey ba) {Dot Mie lok smart? He pity forthe wedding (that exi/al) Ilda (the howe dros) 5. This howe sto mall nw the Ride ay growing up. We shoukd (another oo) while we 28 3. Change the sentences Follow the model 1. They aay fean/ wl ype your sport in our busines cx ‘Yor may /caa wll have jour report typed in oa bins nate ‘They can wach your site om Id. ‘They may clea your st at our dylan’, ‘hoy may Sond eae ar banners ‘hey ca do you hai tour hairroer “They may it your alr tout babe “hey wil teste your arts in ur buna cente ing the structure have something dane. os 8, VERB + OBJECT + INFINITIVE. Wen we aller to do somethings we may sy: ‘Do you want me to male on apposnoment for you? Would you ibe me to ell Revm Sesce now? Would you tise me to eal latent, t= “There at wo posible stone ter the yrs Want, would ‘would prefer 1. [baht ne want to speak tothe menage yell spec wth the anager) Ie woul like to come, ‘We expected to be ate 1 [ib obj Ho +t] want you to speak to the manager. (= Youl pea tothe manage) He would lke me 0 come. Wo expected him to be [te ‘Be epi etl with want. Do not say “want tha ‘De sou wt me to hook ou the tet very ward ust fe omit An objector ofa pronoun nosey afar the ve nthe ood st “Thay wanted te (you, him, hers, theme ee te bot as oo0| ss pst, 4. Re-phrase the following questions in the way shown > Example: Sbll hook xk for ou? ‘Ba yom want mi to ook a Sekt fr you? 1. Stal Ics the room now? 4 Shall prepare hl bilby toro? 2 Shale you pat 4? §. Shal ell you a tax? 2. Shall Yextend your st? 6. Shall pat the agp ow? 5. Ask quostlons, Begin them with the suggested question word, > ample want you ta buy stig for supper (Wh!) ‘What do you want me to buy? 1. They want wo come to ee them. (Whe) 2 The manager wants you to weit the part. (Wy) 3: He want yon to brs nce. (When) ‘The want to dine thie question. How sooo) 5 Te want bert leave ca pose (Ws)o {6 Road auch sentence and expres the samo idea with the help of the + xamplon: She worst tere nee. don’t expect her to be the in ine Helle on Sunde. expect him to come on Suns 1. They won ay a heel ar more han 10 days 2. Hel oak sab he restart, 4. They'l complain to the manage about the qty of the savien 4 He won't ou gee. 65 She wot ever cane ts this otal gin He pay in os, Rend each sentence and write & sscond sentence with the same meaning. Bach time begin in the way shown. fe Brample "Book me al et fore 1h March, aid Me Brown to the ese agent Dir Drown wanted the travel agent to hook him a leks the 15k March 1 es ing to oie a 8°, sa Mone, bs Jones expected 2 Wi youve dein othe ar while we cange fra Pd he szamager ta the pst. ‘Themanager would ik. 2. Bost Me Jone, aid the nage to im ‘The manager would He 4. "Think be't boo a double oom, eld ve manage, The manager expected 5 WI you chick ie aos? sd the manage othe cae. The manager wanted. ©. APOLOGISING AND GIVING REASONS When tel encase a «sae ent arabe, ey Sealy apolgoand gv owen why thay ens etre sere i i ot a i vB, hcl te rire ks Sve po (Wo pone cpl satan} Tm worry, (madam, you cont hare bie nom. ‘The reed slaved oc n't wot open hechne (Sete: You como vy sori ou cn ny Ts aya) 1 Horo ar some reasons and explanations. Put the wer in brackate {nthe proper tenes pastor present simple, 1. Unfrtnately, ou eat spk with he manage. He a3. Gea) 2, Pata, you'll veto is thy pretation by 8. The meseg rere ae apm. (nr) {3 Uormaaiy ou can send te fa now. Te bss centre —__ Ta 8 sn (2 open) 4 vated he andi sve ot velit now. The ney aed (on). 5. Timatad ean tale the mag for Me Petrovich, He nthe rniing (chk out) 6. Tn sor, da, tat the if shop ‘You can't full the following requosts. Iform the guest about it {ind give polite explanations, Use the given suggestions, ‘Use the proper Lente (ciple present ot past) In the explanation. 10, (ope 1. danse: Can we we the busi xt om 9 a,c Saturday? ‘aptoyee: (tops at ID amon Sturdy) {5 "Plete do' ell anyone tat Tn naring te Jl, ail Unni ome, Jeanie dda wank 7. Wear ae the ena thl oayi ar ot” Weexpect 8 Post elt forme" eid Mary to ho hall pte, ary wanted 2, ouagts Tm trying to phone the travel agency but sobedyanames the plone aployee: (8730 a. now — i opens a 8am.) ‘5. Guaee: Can I moar able for fou for Tuceday? Exployea: (Vee are sant sale ot / not og scat table at pam bat only st pan)4 caset: Con Ihave parkingplace, ee! aploye fll note singl rt lot) 5. coast: Init OK to eth po! on Suey essing? ‘aplegee: (the pool wat 6 pan. on Seay, 0 Paacnce 1. Here's alist of spectalrequosts guests most often make. A; Decide which service centre, hotel department oF member of stall ‘should dal with th request 1's ey ca inthe room. Cold you give an etn Mat? 2.1 ke to ave myst ona 5. Could! posi hey things washed oda’? 4. Thave an unexpected Visor. Could you end up shot af campagne tosses 625? 5. Wot ke ogo fr deve i the country on Sunday. Cold Tite #e, 6. To ke moa at of my rom. Wold sou open th doe fr? 1 There's mo wing paper a my dick. Could you ple sec ome or ann Room Al 8 Tbe wo extend my stay. Whom hoa tam 32 . Cold you plewe book to tats fr the pare tmocrom, pla? 10. Can Teas «personal chee? 1 My if har a terrible headache, Could you cond some ot mil and fo ‘epiinsfr he | 12 My plane have changed. I'm lowing today but be back in week (Cal ponty book» rom far th 24 March? 18, Contd you wake me up at tamarow moming? Wes very inportat, ‘ave abuses opplnteat a 8 ol mplyees Hota eeioncetzes Deparment Rseinione agent Room seviee eusierins al Peter Laney Maine Hoxsekorper Dry cleaning Paglaerng Receptionist Vale service Cashier Remon eevee Caucrge Hota Switched igh porte o ‘You ate a receptionist. Think of replies tothe above requests Complete the fllowing dialogues. Dialogue 1 = Good starsonn, May 1 yout ~ We would Kis g othe ballot on Sunday evening. Coo we sil ‘he tte? — How may would you —___? = ot moment, an Tin sorry thre are't ay tens at fr Sanday evening, But Ue & "alias peronance on Sudip, Would you = met ast sou ther tks? No, thank yu. We won't be bar. ‘Tonk you Dialogue 2 Pho oot my air Yes madam. Wold heme to make an for yout That woul be nc. Pd {ogo a about 20 Could you tell me your same a rom mumber, plese? 1 ned a hort eeprt pal orn se. When do yor ah By tmorrom noning Nate — Ye, pee What's your rom aor? the porter up to gat ho rportDialogue 4 Toe the tee sent __ ray. Can you sedan to ‘medial. Dialogue 5 —Howsebeping. May The you? Yee Phe ve se it When do you thm, ae? As sooo pone That be Theresa init and tomorrow moening be alight? oe Tap aright my. Wht’ Sout rom mane? ‘A. Make up a dialogue according to the following plan. ies Conse Gea Conia ‘You'd ke ogo upto the top ofthe monsain tis fer ‘eon Auk wht tne the caia cre les nd ch Uy ot ‘Give the rust a cblecestnstaba. Tal the geet the eof a tap (eile eka 10 ear aro sp 25, es) Ask the guest wen be plas to go. ‘Ya do ot realy know. You wold ile to coe down for Ich whi che Sr 2 po Adi th gh ab 1.0, a a ‘Ask the cooelege whee you ean get he tees. "Tl the gues that be ho to gt the it the tion Advi the get o got a otra teat B. Complete the recoptioniet’s part of the dislogue Receptionist uast: Yen, Pe ogo to Budapa by ple tomorow Roceptionsst — tag in yur drones draws. Pt soar bit Ia te luny Ht. Tl snd the mad to (usot: Lote inthe evening Ut pose stil hav smo tng to ated to, acoptiontat uast ex, pea, (Tv reepinit oka ap the stable and sggpts the 80 pam. ght) ecoptionists Guest: Ys tht wil be ne! (Terence the hooking ofr. He tlt that there reno mare sos To rth ig, bt hea sly maraing ight ca the follwing ca) vat: Wl hae to tl tha hen. My name ie Je Mathew. ese: Whar cam Ugo the kt? eceptteniet: ‘cnet: Thank ou . Divide into groups of 3 or 4. Ono of you isa recptionit the rest fmeste, Make up dialogues around the following situations «Asking Room sevice to end sme drinks to he gontoor. 21 a2 Tao gust would lo to have somo things waded. He wants thom bck on the oe ta ‘The gust us some bul ian on his Jat, He waats teleanod ight | soap Tes 00 a 1D Avomonat Reano1e ‘Uae information from the brochure of the Warwick Geneva hotel to make up dialogues that: ‘dense telson and Sie 2 exlaa ow th gst can use the vices and fois elas wy the gost cannot we ame sic and tig10 Ett ne Ram Sri, ie Gehan ries Scie ol» oa ‘esd gare ‘Sikri th telson wa “The Wari Gases prod bea pie treeporaion roc gt ig ‘Stings fh boat an an nk the Ap. Wl Inet sect eee i be Meetings & Banquets at fy pe ct ad rt 20 people Stneotshone ‘scion iy tthe larg corn room i 200 [He thatvestyo nod 170 wert tie Eater fence wom wih tl He, Sete fr bouncy mt ‘Bound wef cle Wake ee Seta ‘iconorence rome bave rol and ee ‘lpn tox i mee is {SON ee ie, rat ne tse meres Stel ge 2209) ‘Sav ee lm, peal pg ae tte et nine gure ‘The roms are egy wh scone (ag acpinr's nk fl mundo {mE prtse,w bulla wu ye (fepbonay, wc dot an fl soca The “to rotates you we in Se gel ge ti cin re comet hy te nse {teva dvs o Sota Dirigo lege rity ante ak i may ar the ay wth deowe ‘Sot vata wan expe ml, seve diy fom 89m oc ‘The tcndy tar “Tt open fm 90 a {100 amy ois wie oct of bw ‘Suga agin coche Wh is sie td uo, ie Bak “pi apertura, op he tol woo cept oS ‘Sal est th one dek, th eae {ate Japan secs ple ‘enone Unit 10 Complaints 0 Resome Read the passages from a trlning book for Rotel industry stat ‘A. Complaints iat complaint can bedded into four eatagres problems: osha, stun erie tlte, and asta Most gues complain about bad fuxetioning of te hotel equpmst ‘Mechanical complains usualy eouesn pee with clinate cons, Hein, ‘Seti, oom fuaebng, er machin, veng tnchiom, dor bey, pam Jn television st, vata, ad 9 Guests may ttle attitudinal compass when they fel insulted by cae oe tacts Hoa af mortars. Cant who pret tall conver ot Sho tence compli own hotel eal tebe ny ao expees etic ‘telat Gusta should not baw to Usten nd ited 9 he coma sd Srobems of sa Thi on be epoca etal o maining slid gust vl “Guests may uke serviowelatad complaints when they fave a problem, with hotel sec, Servcorelated ampli cam be about such tings a log Tratng tine for trie, lack of stance with henge, uadyToome, phone ‘Eien, led wake-up elle, eld o Inprpare fod, or ignore requests for sddionleapglie The fens aice generally veces mre series ‘czas when the hotel eopertig tar Het Al ocapane. ‘Gust may ako compan shot the abaens of a swinming pool lack of ule trnepertatin, had wether and ao on. roa fice management should Srra foot dea agent that on cecal gua a complain about things the af can do noting about. I this way, Saf wl Ye beter pepaed to dle Sn umnaalsiuation with propriate gue vlatns Hocus at oid & (Seat encounter Ti bad pole to nor x gist compat. Al gua compat deserve seein An excted guest complainieg July tthe fost desk rogues ‘modi alznton A guest making ¢ more dite: comment eserves es ‘melon tough the no for action mylene Tn mary bose, tome desk employs or intuctd to rr complats to penne or manos. But smelt, oat dek employees may hats to deal ‘ith eh tation ‘When exprensng complaint the gust may be qe any. Fou ofice tat ‘amber shoald not go lone to guestonm to negate a problem robert Tle potential danger. fa probler cannot be ned, ent fe tl shoul ait tis othe gas ‘ely om Heouty the bast poly whon dealing with grt complains.ae ‘ont das mplyes sould kao that ome guts complain as prt ofthe sate 8 ny ould ar ode with mich got 1B. Guidelines for Handling Compleints 1. Listen wth conten and etapehy 2 Islas th gas if puss that oer gun won't ever 5. Btay eae. Ave ponding with hart or dosnt. Den’ gue veh the et 4. Be one of he gunt's seston. Show «personal nest the pot lem, Use the gusts mame fear. Take the cmp serous ive the gut oar vied attention. Coneetateon the ele, ot on pacing tase. Do NOT frat the gue. 6 Take ates. Wstog down the ny facts snes in f ewan le mae jt ivaied. A, gant wl end to lw down he they ar peng fase thn you eta woo” More laparac, the fst that foe ee tal meer is conared ang to wrt down who hey sya a result gots, ‘Tl the gun wat canbe dons. Ofer cons. Do poise heap ibe se dow exceed your nar §8 Set an apposinate tne fo completion fcr ations. Be specs, ‘ut do oot undeetinae the amount of tine il tl to tesco the problem Che he proof the crete ston, 10. Fallow up. ven fhe complaint me eed by stone ee, contac, ‘the guest to ensue thatthe pcblam mg rove stistrtory. Repoet ‘the entre vet he ston fakes he conan ofthe cer, © Courrsumnsion Csex [Anwar the fllowing questions 1, Anawor the questions 1) Wat ae the man kinds of complaints? 1) What complaints re th most sero? ©) What covagees of comple ae the mt ett del with? 4) When dos the hoa exve more serveoelatad compl? 6) How abould you tet an cited st who oops loudly? What show hotel employe do if the proble anasto sled? 1. Look through the Guidlines for Handling, Complaints. ‘Make ali of the most important ae of bear — dee ad don'ts — fora botel receptionist wow deling wth compl. Compare your 1 wth jour nalgbou"' Dos Don's [econ Un the ifrration fom th Guldlines Yo makeup «flow cht “Ham lng Compl 1D Essmeras vooabuLany ‘complaints tel sameone formally that something rong "th eee wos shad why hd’ ou complain to the anager? Gat often complain about he quay of wre ‘complaint a writen rapa statement In Whi soncono says that ame ‘hlng wong or unetntetrs “The company has nen proces for dealing with complaint, Ly ooyer 8 ging to compose a ltter of complaint Tah fo make complaint — these chip are col. make /exprass a complant Ive grounds for complaints deal with bende complaint follow ath up prac! ver (US ALSO fllow up on ath) fad out move owt somaing,o a fre acon concat wth ‘he td sowed intresting and [acide o fll wp Ie decided follow upon hs sal search ond rite lok follow-up wovn a further scion connected with meeting nt happened ‘ere Inck of th when something not sabe ce when eres at eeough oft ‘er ely pode slick of money. tack (vr) to mt have or ot tvs ecoagh of someting tha ie ned or Te ue lace a tle confides We are acing tre member of ta + Saute 0 say or do somthing to someone Ua sade ce ese fnault a edeaive reat or ston1 prem may whe bad or aot ute ‘eprepared food rude offensive /tactless polite /ateentve/ tactful Pmence Write the word for the fllowing description machin to whic you can by sal hinge ‘och as lteter, dis tad eves by pats the ate, corse and otber destin ‘room ar balling dec that te al pines of ito put in ink, sa snout fsomathing thai all for we x unexpected and fen plese meeting Join the adjectives with nouns vote xplie prepared ‘ompatey ‘ean {nt reltons seed ‘uct rlton eliguee ‘tay veep ale ino elf ervice propriate coment coy foot ‘late rene Complete the following sentences with one of the verbs fom the ten innit gaate wold ate wake malls lbw wp nar esse 1h manager ally he anplanes tat ches tot go alate to the guezoom: 2 Theo specllytrnnd to hale diel gut and efits with gusta 105 he tease angry when the ctl ____ tacoma. 44 After al thas hard work, you ida. '5, When you dl with «complain, chee te wor evry. Tak care ton: dk alee pele, tay shoulder to the manage 17.Whea tl metre gust in evry uneomfiiaiepolon. a ferse very epleret det andthe eepioit had to thee the ame 9. The manage dena tht the stl eld ot ust come he appro piue dapat and ofr tem abt te empathy shuld Se peak to the gt to be eta th pecan ‘ally sled andthe gust i sated. 10. onder to told gt elation, the Boal ring He ‘a nde warn liao ‘not of the gusts, pute ie Lanounce soy Present Perfoet Pasive When guna compli about te save oto gutetroom, thay may speak boat tings that have not bean don “The ath haunt oon seamed he towels haven't boon changed. \Wo oe the presont perfect pase is thee sentences. Ie dows thatthe etna i competed bythe pret io and eae ao obvious ce the ath hast bon coud Ws dy. The psi shows that he ation are Important tha the person wha has (ae) dane mtg, oe we do ot now who petra te sion The orn usually negate TEESE } et petite Match the nouns and verbs and make a ‘Models Tbs han? ben cond, 8) bed 5) dant carpet mate free ‘dean dy wp fi bn wwe tates ctr rah bain aweep ome on tow pu106 2. ‘The housekeeper in a large hotel inspected room at 10.00 a.m. and fade set of Jobe that needed lo be done, It ls now 01.00 p.m Write nentenccr about what has boen done and hat Baan’ born done orn 201 ~ ix kon alan de (No) Room 208 — mene pla (80) Room 213 — cen up ed wine sta onthe are (Yo) Roos 218 — change bate (No) Ronen 321 — rp leaking tap (No) ‘Rover 827 — replace lt (0) Rom 328 — bing en extra Mask (Yee) ‘Roo 50 — replcnight Ba nthe abe lap (No) "Tied oor ~ empty bie inthe coor (Yes), 1B Stould have done ‘hen guests eompai aout the svi, they may errr rts shout te ast (pst etn ‘They howd have elaanad i You should have complained sre. xg neppeera acest exarona “hood” camNeMRa pay’ Hat frame noe fe spebano a o8 aoa, ae ce mje mcr: Tpefase je da mo owweme. (ons tucy ower) Tpefoas J da ce seaneme. (an mere ce nah) Use the sume verbs as in Bxcercize 1 (Present Perfect Passive) to make should have done sentence, -Bample: Th bed hase been made. They soni hve made 4. Develop cach of the statements with s should have done sontonce ' Buample Tis oom elt. You shoul hee leaned i 1 Why di’ you tll un? 2 Why di hat dy cary er heny uitcse hel? You are gag tobe at for woke UL ald’ xo ma ing 0 t, ‘The hotel tune out tobe worse than the one me aj in lat 5 sed tho lst bs and had to walk me Wer been robb {8 Thue» single fe abl nom 1 Azortosas Reaoise Distresing Scene in Hotel sy ad! mld Are, "Sie repli thn Gveclock ler All the expleven ofthe Hott Cow swopois were alt. twat one of he Hhings on whi Mr Dail Breve the ropitr sited And seo wa vay wandering about tho bby of he etal ‘ping »paaonl ay on sf was ere safe to las. rat ono tho manage ‘ap ther anything coal do le? ‘Astle at hi doubly Wl, ameter of ft my’ dose oh slr” hs want to Kick ‘prom, and hardly sme fu oe ys nto i. Why yo, Tan toca? 1 ‘A is poit «male, greyaled man, who bad been standing cle by, {ola nthe eonvesation. “am the manager” be sid is oe won coll and we, Dae Brevater wa vy fr combat, What tn had ors ecked itn ate cove of his bang, The Hotel Commepie ‘eshisoen price, perma property aod the genre to im che sk, Ser tie danger Lal.” He prided ino? on the fc that is hotel was the other New York bal which were run by personal companied thavthldes and ads of eect and eneequnty Ince the pater ouch ‘ich made the Comopais what wan AE ote hata things woot Wee, Sed cans compa. At the Coanopai ching ver went wrong, beats be ‘tas on the spot to sn that they dda and at aren ets weer Somplaoed. ‘Yer here a thi long thie, stig-ben ofan Englahnn ctolly rogtating ‘ncpano ad deition before hi very eye iat i sour complaint” he naire edly inten ol thing! Team oper fo thn county to nest i each of Job, bernie thee doen't sou what you mgt ell a nual demand fo ‘evo in Baga” nol prfr to postpone the story of sour” Me. Brewed oly, “and bainfrmed what year spel eompait agate oat Caeopols™ “Of cours er The aly ld atl. Pm coming to thet. Wel twas Hx luis A chappieom the ont tld me hat thie athe bet place to sap In New York™ ‘ite was ie Fight” sid Mr Brewster "Ware, by Jo! Wel all ca uth, thatthe othe New York bots sous be prety mou, this the het oth nt I too rom bare lst ih” sd Aree. "ad thre wat a beatly te oud comewhete whe wont have SOMETHING DONE Ti have the towels changed ight awny [ithave the heating turned wp. Fithave the towela changed right 00 ast SOMEONE TO DO SOMETHING Ti get the maid to empl th dsr get the maid to change right a6 Ti get soreane to bing op ight aay 10 do something ‘Wocan ate PEL DO something wher we ow ws that we wil pre TU gee to gh oy, man TH make were i doce happen again. LU Snform howstonpng, Thy ol ave the prem immediatly 1 contact (eall) maintenance department TU doa gt aves, aor ‘Near When ws ofr asian othe goats peoblan, we us te Tae HUTT fra deco tnd tthe a pang you dice that « mauager sould don with « neg in,you ahold ae Jnfoom she uanngee and then ange a meting between the manager ad the enter, You nny ea TU be gad tall he doty menage for you, man.au Follow up. Once the pobim bas been costed, flow up. I you are ‘Sriain that you won't be darting th gust phone the gusto to ols Sie Bat avrehing la Your gut wil ppeesate tiretr cave and ‘tention, and Urea of Sour ars, tey wl probably forget aay negative ‘ating thy ad ate ‘aa cpl may Be east o aad, Uy may wa BS Fa] {iu owes oly tt to apoaie and orto a ats I ‘evi in "he ome alae Hh” (ven fe or obe wong). At ‘elgy essing, bat ean lp the et tel bettas a rps nlp You ta npr Your serve tre Ganon nevsion ONE / ONES Read the examples, Gest 14 ie you tog me another plow case, Thie one i torn. (Chambered Tm sry, Td nots tak i rig yo a nea one at ‘Ther’ no toilet ral, — Fm sry sors mada. 11 bring ome. ‘We us ome/ones instead of «now tha has ready been minions Koowm i te stuation, when yon are adding ifemation a oerasting wm (lng ofthe same id Theve chocolates are nic, — Wd ou ke one ( “nec «yon Have pou got ome Tithe 1 by some flomers. ~ Which mes do you wont? “Are the mow eurtane longer than the old ones? 1M cori the blue one. ‘ine nga Ones ileal) ‘This one / that one (sing ‘Phone / these inaly witout ‘ons! Which cars yours? This one or that ne? Which Rowers do you want? These or those Complete the sentences, Use /an Tis (eter ae 7 alice new Jot J ay esse] Ths cap ie diy. Con have 2. This ane et. Benge, chose)? ‘one, Use the words in the 2. Hm going acl ny car nd buy ‘That's nota wey good photograph but shi T want today’snewepape. Tiss ‘Taroom eo sal. noe 8. ‘Why do weabays goto tbe sat eau? Late gt. Practice ‘Complete the sontences with the proper noun, 1. tho Bedard str thre ae tear int 2 tebe wall i dy, ere on 1, Te alae duty, three ont 4 The room el, there Bo — ‘nthe vom, 5. The room i iy thar tof coming fom he 6 tbe sate taiod, cere ne —____on 1. What a tebe nie condone! I malas oo mae ‘Guest complaints. Complete the following sentences with tho propor ‘word from ESSENTIAL VOCABULARY. 1-Tean't lap in theo sets. Thay ae Thal shower crt nous al. There ce gent. 8, Cold you rele this th tot? Tre ae on hs blanket Wil ou gt mo enter 5s bedepread 1 Bis anoter one, Could yo replace i 6 Does anyone ve wash Use wadow eras? Tay re ad towel? on the pillow an [Ube you to .Can you give me a Thess osty repli There ci 10. The a conor 1, The mil Ya ee — ee 12, Thi oboe ues, Tho eink are6 8. Rend the guest complaints and choose the proper reply fom the suggestions given below. 1. Thesbower curtains tora. a Vl get the chamterald to lt 2 The plinocas insane.” Til ave the eating toed up 5. This towel sce. € Tl get mene to ope 4 yantl s sewepaperin ay Tlie le hoaght dom, 1 My sla ft a my oom, «ete you dy one. ‘There ato of ase at Eo tall oe whi mo you ead, the tdephane ine. Tie dete 1 Tho mir crac 45 Tig you 8 dean oe 8. Tho halen ety. fT vet eae. 9, The wind i a 4 Tihov a atznger one St 10. The room sity. 41 ve one brought fo yen room U1. The wesepoper baste ie ie FL Aave sew one put op ful 12 Thee bab isto mak 1 Lhe ea 15. The oom i cl 1m eal the operator ad hare it tecind Mi There no ascay in my wT ge semen to apy 4. Stn often need to ay that some other person will perform a service that a customer eequert Write replies tothe fllowing complains in two ways where posstble, ‘The frat santance has hon done for 1 Thre it any instant ce in my tom, (wp) Pit have some sent. PU get the mad to bring 19 sour rem, “The lass are dy. (@nnst) The TV dos workin oot 78. (x) ‘There ae’ any towel amy rom. (ed up) My shower cl night (pa) You sat you'd gt mothe newspaper. (li to you rom) Are you sue this il carrot? (ek) Te let my gage in te room. (bag down) “The windows in ay room ee vary diy. (aan) 5. Compete the sentences sng the correct word from the lst. a ean J prvi [rave [ed ome wp 7 events 1nd sme tooth ad a woth plas? 2. tossing to bing up come more tvs 3G you a tnd, plese? 4. Tha wo problem, nan, ight aay 5. Ther’ shampoo in he batoom. ar maitenance to eet at ence. 7. We eed coat bungee er hem at sce 8. Dont wor r, to your room mg M.Weess ‘howe thing fr 3, madam 6, Write replie tothe following complaints, Use have something done cor got someone to do something. 1 Thierry. emt asing 2, The min barioao ata upl canta the door dese, Iu ening, {The bod ast bee cleaned. Threw iy Hn oud the Bath 4 The air contionr it working properly. I nan epaiing. {5 The tp-o te mabasn won ur, pool mening 6, The shower curtain Badly tor. I onde placing 17, Trt omen wrong with heft Te wont Bah Tink he west pps ae ocd. Anyway, the wate on runing we. 8, How do you expot mot tab ath when cha no ath ig?ne Make up similar dislogues. Use the complaints given after the Dialogue 1 ‘usst: Can you do someting about to air conditioner? Hoorskeeper: Can yu tel me what's weong, dani? ‘nat: Ye, Tn regulate oeataeper [see Il apr: the fl to the elatriian tap (pring) Ar otc Fo open) tevin set (mn wo geting ny ltrs) ‘Chadernaid I there anything weong, mada se? ‘net: Te you to gt me anther pillow one. This one i form. (Cunbernaia: I'm cry Iain nto hat. Tl tng yo4 a ew one alt ine) ‘el ay tow (wet) omer cuts (108) ‘Respond to the following complaints. LT. sery to rouble you, but Idan’ sema to ave ay tw 21s ely ey Cant you do something bent {he cal ating sot wong. 16 vc clin the room, 4. ar sents haven’ own changed 5. Team get the shore to work 6.1m re ei wor ene, 19 ‘Th ih ball in he bathroom n't woking. vide nto pales. Choose one ofthe following complaints (or invent your own). 1 There's something wrong with he tlt Tt wont sh 2 The sc-contone is woking propery 1 the eh tine Tn cu sig about | 3h tap on the wa-basin won tra 4 did get my enty morning cal 5. Tat slap because of lod read wees fom rom 743. 6. My wal emis Gom my 0am, 1 Roar water wa wey rd |A. You are the recoptionist. You want to calm the guest down. Your tactics are) to got the guest 0 say exactly what the prblom it 1b) to "huy” ime and c) £0 offer something that i acceptable and posse B. You ae the guest. You are extremely angry. Think about a) whet comity x wrong; b) what you expected: and e) whet You Want to Inappen. [Now act out the conversation Ker x 2, p 1151 y/o tae 3 ty / day wet tin pt mae Seen ey 6 ity dey 8 mac opt lla 9 wera olen Ibe yp. 16:1 2g Se af 8 9 1 210 4) Be pe 1171 bate 2 pg anny 3 end wp dad ne wp 82 6 akUnit 12 Grammar Revision: Asking Questions Yes/No Qui sTIONS Yer/No questions expect "Ys" of *No" in th ance ‘We male Yer/No questions fom statements, In thecaseofsuiary (lp: ing) verbs be (am [16 are), have and mol es Ibo can and must, ‘we doth by Inversion, that is, by putsing be, have or ean, cc in oot ibe sje He i loneing, ~ Te he teasiog? They are late apn. ~ sre they late agin? ‘he om drive «hs, — Cam she dee a bus? They have cloned the ram. — Hove they lene he rom? 2. Wihalltber es, we orm Yes/No questions wits Do and Docs athe ‘mle preset aod Did nth simple pst. The fam of tho ver ays Intlve without be do | mbit | sin ve | | Gti wt We tm bef hr. — Do we tm eft het Hcwk Boe ework wet Thay erie lta. — Di tey arrive late? ‘The gus lf ery, — Did the gues lave cary? “Elementary questions with be /ean / may / mst. Note: ‘The ver “to be (am/ie/are) onl he hein erke can, may, must orally ake quetons by ioeraan withthe get ‘Thy mabe nage estes by aig “ot after amis are can may /muat ‘Mako the following statements (a) negative, (b) questions: 1 enna English 2 Last do 8. He every ate mm 4. You can wat bare 51am ik, 6 We ca ase oor grag ther. 17 He mast pay fra one, 8. They ae Pench 9-You mt infor the snag bout 10. He can eve tom 1. Sho cn put al isthe andy ag. 12 Tt hep 1. Lam ony 14 Thay can leave now 18, You mast sda depos. 16, Lean eed af tomorow Bemontary questions: Simple Pret for general and habit c= At erony fi verte mma mae qi by adting do/does Dee Shey trowel by ia + Do thy roel ist [He pogeth cei card. + Doce he yo wth rt cad? Al orinay. Ql) seb olla tegve fone Uy ang dont /down bre he a ee ‘hey ln ns evry sy. They don ela rons ey dy Fe tape in theca te ~ He dant stayin tbe sane te “Make the following watmonts (s) negative, (2) Ye/No quertions 1. data peas gusto with sows 2. They end contin bya. 2. The wp a reo 4. Casi eet 5. Thema change Dd ee erry 6. The te ct 30 dla. 7.0 empleo Ae. 8. They so. pum ey ds 9. The gone lon we ot tel ot 10. The ie ly reve ergs ace at he Ue foo sero.1. The hotel allows pets in eoestoom 12, Wo gp all mal in zoe race 15. They wie em every i: 14. Tha eta les eterno cso, 15. Ou oe male god eae 8, Write your questions. ‘What do yon say when you went to know if (hi i the London tin. she boa be hoe he could a a quatin our pcos ae ready Be will bee tomorow. John is wekig inte gen. ‘ny Bend wil be tying ‘he cilten ave sting, 10. hey wold ikea iain 1... Jane gv piano lessons 12 hey len argue Hi eat 18 Tony enjojed hs ty of the boa 141 Teun mle ery morsing. 18. they tein the south, 16. Shae west 2 he lotr @ YES/NO ANSWERS Short answers, In Kaglth,» qnton enswere witha simplo "Yee" or “No? wil often sound fades, is bot tuations, where potences i 0 gure shrt answers etl aie of algo, > Beamples Have yo stayed with ws baie? — No, Tava Wl you be paying by erat card?) — Ye wl = Do yon bean account wth ux?) — Yes wd otis a company booking? — No, Are os cancling your reaaton? — Ye, La. ma Won sawecng wth Yor or Noy we seuly sept the Set word i che Was Jones late? — Ve he was. / Ho, he wasn't (Gam be pay chess? — Yes, heen / No, he ca Doce he work wall? — Yes, he docs. / No, he doen't Did thy evn te! — Ye, they did / 0, hey dn Note: When we answer qustios begining Are you... Ware you. sre cepnt the ver, ut fn feet orm “Are tee P= Yu, Fam. | oy Pim not. Were you. # — Yea, wan / No Twaan' We donot uuslyanower a Yes/No question in fl ‘Di James 96 ont at nght? — Yen he d/o, he de’, (ot ea, he met out lat lh "No, bo did't go oat at night) ‘Write the correct Yes or No answer for these questions 1. Are you ready? 2 he al ab cilege? 2 Ae they om th ay hae? 4 Ave you stl hang Few? 54s Cala applying for that J? 6. Wil beat the mesg? 1 Ae we staying at che some hoe? 1 Are yo ging ob ne? 9. Wa he oli? 10, Wet ving there then? 1. Shou Igo with thea? 12 Woald you dott if yeu wre met 18, Does so til write to yan? 14 Do you ke ew? 15. Ds he ell ou about the party? 10, Hosen yet? 17 Have you over exten sri? 16 Hae she bun woking her long?m4 2. Using short answers, answer the questions Do you have resertie? (No) Tat jut forthe one ight (Ys) Weal you ke one four Executive roms? (Yes) 1s thre a vacant room othe ound for? (No) ‘Wil you be staying toro at well? (No) 1u that a company booking? (Ye) Have they confmed thar booking? (Ves) De you have rots with a view? (es) 1B QUESTION-WORD QUESTIONS. 1. Phe quation words are: ‘wen, where, what, who, whieh, whose, why, how, Tow many 7 bow much, how od, how often, how far, ex "The ual word order in quetion- nord questions question word. aualinry verb subject sain verb Wien doce he se? Weare « you ie Wien ie Your bthday? Were a ts Wy &e they eae When a be hone? Wier en r fast 2. Who(m) as a question word ‘Whotm) sat foe te object of cnteco, sual the pensals mame ora prea Whom) rf oly to pope Whom =? le wad i fal Bog, but in everyday eye they preler Who Whom ai you mt the party? (lamal) Who did you met athe pri? (ora) Who(m) i often aol in qunton nth ers flowed by to o for Who(m) dd you ge ta? Wht) dl you agit fr? 3. What a gustion word Whint "7 ass whole setae ofr the object of sentnce What are yo doing? — Fim writing. What ate you oriting? — A letter. (Tm writing a lelden) What bookBooks do you refer? What colours our aw car? What nationality i your negionr? What hind of of oom do you rue? What size? What time (date/year) il you be ering?16 44. Hlow ass question word. Wo ie How ...7 to ak about manne "ow doe ge 0 the oon from ere? How sid you ear aoa he concert? How dot ths machine wor “How do you plan to spend pour hldey? Hore combine with much, many, and with agit and eer “How mich dase? Hlow much + sneounable oun: How much frad / mit / eo. P lowe many constable noun inthe pal: ow men bats / employers ee? How Big she roo? (0 ask sb) How for from here? (eo ak about iran) How olds he (sk bout ogo) “ow long hove youll hee? toast tis) Hw wall can you sank Spot? (0 spe abou bist) 5. SUBJECT questions: Who? What? Which? Whose? “We ak aubjectqustion when we mat to len oct the bio. ete ‘There is no Inversion and the question has the same word order at the statements) Who owe rom {107 What happen to you lst night? Which of you broke the wind? ‘What? Which? Whose? end How much? / How many’ sin combine sith ote ebjor word Which bu scr the cy sours Whose book ion he floor? Whose telephone ragng? How many students ae seat? “How much time has pst? ‘Wen we anne sujet questions, we oon use the ce ary (helping) ‘ub atin the ution ho can pay the piano? —~T ean fant ‘Wen thr spot an aay vee Inte qusstn, we we do, des ordi {athe eaever Whe wants © ? — Ido, / He doce Who wont — We did. 1D Paacnes 1. Make two quistons from each statement: 1) 2 Yor/No question 2) 4 Question Word question 1. Ses nthe ity entre wee) 2. She can bly us. how) 3. wrote ber ater. (why) 4H eis a 10. (hat te) 5.Tly a the house 8 yur ago. (shen) The igh war dled becuse of bad west. (why) The parents bought bar ear ae Bethy rent. (what) 8 He wore wel. (bom) 9-Tiey lave boen maze fo an yer. (ho Fog) 10. The bose wil be road a tun. (hue) 2, Write questions using the past tense with Who(m) 7 to produce he answers ven 1. (on ave to 300 hau) — The Fie ‘Whoi) did you vt o jour house? 2, (Jane op thie moring?) — Her mater 8. (ye speak ta?) ~The manage. 4 (Rey employ?) — Miss ohne, 5 (ake buy the present fr?) — He son. 6 (ohn phon) — His broth. 7. (yo complain tot) — The headmaster, (ote wre to) — Her see8 3. Complete the questions to tthe given answers. Think about the ‘combinations you can sae with What's? or What? 19 ‘Complete the questions tot the given anewers: Think about com Dinations you em eae with "Which. 1. What ae yo dig? / What ar ou olay? | Wie et we oalng te tre tare | wie we tom ar Wa i 1 2 Which ’ or a alan In bak ap | Oe Tite noe eee : 4 awn oar Dew ayo a oar | Sie args um Nie 4 Wat 1 4 awh Si god ng, bt vay wpe | Nd end Seether 5. What aed 5. While 2 Nese La of ane a wo wink ae Nie eon 6 Ws 1 4 wie, 7 Neda op gi | Oh i da sda he ape 7 Wat + | 7 Wi, . ea Ra OF nT he bar ome 8 Wa. — , ow ’ One Nevin | na cx. vag ener 1989 8. Win _ 4 ioe TRE ye eovag of 908 | wok, Jay day bt a ris RE ’ sa Wie on wipe Mich wa ey wat ord wo, 1 Wine 1 inthe blank with Whose? of Who? = 18 reaping pla of wandows 4: Read these situations, Then write questions with Whenfor Where? 1 Tt Jim’ tay som. You can't remember wha Aa 2 You He your fied’s Tatit Vould le o know where heb go 3 ie plage oh wp bt edgar i, 4. Semeoae mesons «plas ealed Kyaph Vou baw aa Men where ei ase 1. does tis pe blog to? — obs peels thi? — 108 Kate's, to tho sks belng to? — Thay'e both mine ie thee soko the Boor? — They Kec toc i this? — Rs Maris cores ae then? — Thee Susan's tren ce thay? — ty onghbour to be? — He's John and Joan's et he ot doe? ethene ten? ~The Mie an Shonen nox Petal10 1. Write a suitable question (positive or negative) with Why? to At he gen awe 7. Whieh tt dos bo? Which bat ute hn bas Wy 9: Who ner you ag? cin Toe rae it Hn | aaa 2 Wy a 1 aw any pple ou tet Wm Ta pa | 12 How aan pep cae Your? Wy oe | ae TAT wat wo | sa. suppy suitable subject qustlon- word onthe fan ata ae ae = Sree take [phoned to let him know I had arrived. | 1. Who can play chess? — Wy | 2 ete dy of Nesoy Tana apn | 5 Riese gat = 6 We | £ hp tome — wie od ts es | 5 eaten at nn A ae 2 We | fae pag? — Awe — I'm already late for my appointment. | 2 ‘teucher took you for mathe? — 8 Wy © tee th et — ace a a oon feet at yours ow | in dg yet "Te Gath Tad laid te bak done 8. Change these Wa + noon questions Into How + ejetive questions What's the ae of this bung? — How ld ie the bang? What the depth of the post? — What dite i Roe frm he? — ‘What width ithe dor? ‘What length the roam? — ‘What beg i the Rose? — 8. Doos the quostlon-word ask forthe subject oF the object in each ‘question? Write 8 or O against each one 1. Who spake to yout § 2. Wh did you spa a © 5 Who wl ae lene bar money to? 44 Who ond yu th moaey? 5, Wha elghtend yout 6, What did eh ae? puleae got ot onthe journey? =2 @ QUESTION Tacs 1. A cueion tag short pate Chat wo add to tho end of a catnent to ‘We'us cin tagy when we want toa somone to confi or dingo wiht we ae ag, r hen eet to sound mere pie Quon tgs are ory se oral wien Engl, “ets ery Jandy, iat ha? Yeu haven't seen it efor, have you? 2, Wer a gustion tag by ting on lary, dal of ofthe ain ‘eb be falowed ly 2 prosoan. The proranrfes to th abject ofthe ‘ess shoo és quite mic, i st? ‘She mace a romartle very, didn't she? ‘he ple are here, aren they? Yoor mater was expr, tao ae? [Nok mised the tray aid they? (iets In question tgs afer nobody) Bveryone wl le lving on dey, sont they? (Cee the har sone’) Nothing matters, dove i? Something stoid be dn, shoul it? (Use er ‘anything "eye, "othing or emetin!) ‘There's ona business cr ent ere? {i tong her dt ain eh ace ta iyo nh tay ‘Jo uaed in the question tag. ‘enema Ta cm ore ot sek Yeu dnt oe Foo i ou Yee rn Berm awe ec? Haat y th nt et [NOTE Afr Tm In ho sstemans, te agate gueton tag ‘saren' If (= am not?)s Pm right, nen TP 44 the statemen das nt comin an wucry, a moda otf me, you tse do, doe, ordi a the quetion ag. “Yon ke here dae sou? Sal tl works there, dacan' she? He played for Irland, did he? a 1 the staan: contains the present stp or past simple of eas « mala sey the sce om of he er be ue i the gut ge Tie gite worm, tant i? ‘hy were realy rade weren't they? [ith tater contain the simple prevent simple pst of havea a ain sorb, me usally uso doy does o dd nee question ag, ‘We cn lo eth sare form of hae! the question tag, but tis is ot ‘She hae alge house, asm’ she? ‘With a pose sttement me normally ws npatie question tg. We frm ‘ty eng to th vr, Yo like al a, dow you? ‘hay are bent, aren they? ‘With a negative tatamen ne ahs us posto qv a dace work, dove Ys ont il anyone es, it yo? ‘Wen we reply to a question tag, oUF answer refer sot he sueon tg. ‘Ifo wast to cua a ponivestatamant, we say ys You are sri, rest you? Yea, Fam. ‘Ifo want disagree wit a pete Sate, wo ey“ ‘You are ted, aren you? — No, I'm not Uwe want ocala erative aaron, we ‘You arent ti, oe gout ~ No, Pm not Uwe ant wo pron with a aegatve taement, we sy ee You erent tw ae pou? — Yee, am. to the statement, ‘Main poise A cuetion tag cont of «verb and pou, 4+ The ved in question ag lay a8 suey, a mada, or «em of the main verb Be “+ With a poatvestatemet, we usually ae nagativequation tg eo taining «sor ore ecing =m “+ Wit a neg stateser, we always use apie question tg™ a Praction ‘Match the statoments with the question tag. 1. We abit ay ere) 2. Wo haven’ met br Bo won't gout 3. Your Henry's bother, eo ieee 4 You lve nme door, hve wet 5. You at inn el mame? 6. Youcan saya it ltr, Fo mega? T. You ame og 4g 2 dint you? 1 That wa fom Bo act out "These are some of the questions people may asc inthe travel agency. ‘Ada the propor question tag 1 re lovely place, You ave’t bee tho before, 2. eaters, You ano" acting cmp, ——____? 3 You cart give ue 6 dscost, ——__ 44 You ban’ nd hlday wi ws bee, + That goa’ be too epee, We want there coupe of jez ago, but we dn ho vary meh, ‘fi, dent We do's have to yon @ Seturday, _? 5. And we dont have top exes far the aah, : 8, There wou be ny ote exten op fx, 7 ‘Turn tho following statomonte Into quastions by adding a proper ‘quetion tage 1, You boven stay with a bre, 2. Brat served inthe etaan, 3. Te bina eatee does clos tl Lp 4. Tare gt fox machine inthe guteoan, 5. You'd the fc ight aa, 6 You spoke to tho mavsgur about it, 7. Yau hve hand he er tothe manage, 8. Theo are enue chi he meting ro, 8.Thny le a mamas, 10, Nobody waited my room, 1. The confrnos hall i oqulppal witha PA syste, 12 The ott lows dogs, 18 The etl down low pts in the rerun, 1H. They mot be able to atomimodate the aroun, 16. Chikion under 12a al pie, 16 There’ an extn charge for doe, 17. The company wil oe al he expense 1. We won't ave to py eta for, 19, Something wil be dane bout, ‘Nothing change bare,18 INDIRECT QUESTIONS ‘Thaois gone ele that ove way tobe more poles to use mac indect langue DIRECT: Wha’ he sine? INDIRECT: Can you tell me wt the tne i? ‘The intaductory pase Cam you tll me. ¥ ie sfl way of making ‘quis are pole. Another pe ® Do you know ‘Do you know sen the lank vps? 1, Wha yo ak smn fr Strato, yo cane an nde quon Goud you tal ney or De you now ‘When you want to as sere poly tod someting, you cn us an Intec quation ser Fond “Gn otal ne how ort Be bok? Bo you how wen in ees? {eander fy cn help we. 2 Im Indroet questions the word ordar Ie diferent from a simple ‘uestion: the subject of the question comes before the verb (st fi docs in taterents). Compare ‘When are you plinnig 9 arise? (Die question) Cold you tall me shen you are planning to ariee? (Indie que) So to make «question word qution more ple, we [an ntoducoy phrase + quation ward + aakject w=) ‘Con you tellme where the nk in $ ‘8. You ue if ar wheter ta ntodaee invest Yes/No questions, “Ts the restaurant sil open? Ceatd yor tal me ifthe restaurant i sl ope Does the hotel alle doe? Coats yo tal me ifthe hota allows Sos? Did Mr Jonee phone ins abence! Couttyo el me if Mr Jones phoned in my alse? ‘Whether uso epcialy when thee x ir of poli: roo lite to know whether you nerd to py each ob eet ca ‘Thay asked whether I prefered to oy n tte orf 2 doe rom wr 0,20 male ober questions mur ple, se (nv inoductory prize +f + abject ve De yu tnnw the bank works now? sx mroimton pire “ear “wee ‘When we repre a subjet question, we ke the same word ode, but we chung tn tse where and if weommary. Who changed beiinen in Rave S19? Could you tl me who changed nen in Room S18? Main points: + Wo me incrct quaint toa fr ffomation sd ip + In ind queries, the bjt of the quetin comes before the vee + We wef or whether in nds ye /s gusto ‘The questions below start with Could you tll me na Do you know Rewrite them to start with a "wh-vord. 1 Conld you tel me wht te I have to tat mock? 2. Do you lw where Tem and Mary ve. '.Do yo ow what work Tom docs 44 Good you tell meow fen got to the past fac? {Do you know how ld she 6 Could you tll ae who is in ease bere? Could you tll me wot Thaw to do? Do yo ow wha ae et he cr in rat of ur hows. Do son know he they've gone 10, Coad you tal wt the be bere? Rowrte ther indirect questions se 'yer/ao-guestons Could you tll me f Gage ea he? {Gl you tl ne if the shop slope? Do you know whether May wil be coming? Could yo tll me if Teas Hook oa? Do you how fhe sat see? (Could you tt me whether anyone hase ny omg fr i? (ould yo tell me i yn wil be sayin kn Do you know if Bl call the evecng?18 4 Rewrite tho folowing ae polite quostons uslng an indirect form, 1 How Jong wil you be staying Bare? Coad yoa tall me 2 Where do Bl nd Teen re? Do you tom 3. Would you lok afer the cde thls evening? F wonder 4 Whee the uae pot fs? Cou you tal me 5. Could you aie me Petes adi? 1 wonder 6 Whew wil Sioa be staying? Do you ow Why di Jak nd eae ao een 1 wonder 5 Do te hops open a the when? Can you tall me What woul! he He fo i bist? Do you cw 10, Wal you oto come ound fora cup of fee somatine? I wonder. 4. Make indirect questions from the following Yee/No questions and ‘Questlon-word questions. Begin your sentence with Could you tll me won ) where Pf 1 When wl ou be arin? 2. ow ong ate you gag to stay? 8 Do you Baw any special equ? 4 ave you aye wih us Bore? 6. Would you ke to stay Saou de tes suestooms? 6 Wl you be paying with a rodeo How many ate you ia Ue are? {Would you prefer a zoom on th upp or an the owe Hors? 8. yon prefer arom with bt or shower? 10, Did you make any phone cll ram your rom thi morning? 21d you ardr reat fom oom sic he tring? 12 How are you ging wo tle he scout? 18. How do I get tomy room? 1. Do ve to cay the ky cad a lies? 15, Do you have eter confining your reservation? |. Mako up an indirect question beginning with: Could you tell me 1, Wher doc he resaurat open? 2. Wan aka seve? 13. Where can we hav exp of nse? 19 41s the a snes nz in thee? 5. Can Ihave tha ater typed? (ts hare an exchange of the otal? Why ve hey changed the tomes? '8.Can hav my suit loaod oda? 9. Wher a the art bal? 10 How often do they change bed nen? {6 ‘Tum those dict subjet-quostions into indirect questions 1 Wats net ps? Phe tll me 2 What makes ats ke hat? Coa yo tl ne S. Which of the guts lo watig to some? Con you say 4 Whole his ag bce? Bo you kw 5, What canted the ecient? Can you expla 6, Which newspaper car the arte? Do you know 7. Whose paiting wil win the competition? Do you have anyon. {Wash hot havo won pies or quality? Doss heat ay “THE MAIN TYPES OF EXERCISES {THAT A WRITTEN EXAMINATION PAPER, MODULE , MAY INCLUDE, A: Put the verb inthe brackote inthe proper form, present simple or past simple tone, 1. Mahe guest (aot / conti) the revatio by fae we cance 2, "The guest __ (oot fresv) his wakeup cal end mine the plane The Bl ___ ot be) Inv, thelr the gut pd i oh. 4 ou fate} any pone cats inthe morsing ie? [B. Put the verb in the comect form, present simple or past simple, 1. The eertion (aks) to wes ago 2. Bach gust room (lou) evry da. 8. When (he bil / pa)? 4 How etn (gon f trovewo “Write replies to the raquerts for tervice and complaints if you ea Gone desk agente 11a it hae the fast. 2 Vinson to trouble you, but share no sham i he batbroom 3. Tho tomes havent bee caged. They should hav hanged them ‘You are fro desk agent. Ake questions inthe following situations 1. You wast find out if the guest has any pei rust. 2. You want o find ot he guts nm bee 4. You want find aut ate the ie hie ot “4 You wnat to i ut whan te ges Is depatng Compete Ue fllowing questions 1. What Rnd of rom — yon be staying? 3. yo pe in the reptaton ca? 4 The tl allows dogs, 1 ‘Make an indirect quettion from the question im brackets. Begin ‘your question with: "Could you tell me” (Wha wl you be eieing?) (ls there a eave] agency bs the atl? (can change he rervsion)? (Why did yours he reseotion)? (When do ey serve eek)? ‘Turn the following statements Into tag questions 3 The avon change sinc! in the il, 4 Youll pay with a ea ar, 5 You dda order breakatforom sin, Complete the following cntonces with the right word. 1 Hoses your opt, madam. T bop you ened your In our bot. TU seo porter to ge your Wok yes Memeo "ou ati? 2. Here's your bl. Would ou Dk to se teoagh A “Tdon’ undersand wes thi amouut ie for. — “Ob. We bad to 4. "Thiers tobe aad". — "Thar 8 bag our giro. Put your shits a, Tt send We wa to abt ey" ‘Module It THE LANGUAGE OF RESTAURANTS Unit 1 Dining-room staff 2 Won srup¥ 1, Rand the text and do the following tasks: ‘mnie aft of obs in the restaurant 1) make ast of dues for cach Job In a stare the qully of he servoa nant a important ar tat of the fede wy waiters and waitress play © ay paras pat, “Thy hav more contact wi the customer an ax oer Yestantert epee. ‘They tant be attentive othe wants and needs ofthe este. Thy tae ood tr td sew fore mist be ble to pliner om the ey ot recommend dishes. Ta addin othe waters and wales, he personnel inthe dining zoom fe tetatent na indo headwaters, hostesses, busters ad cashiers Tio ll metarana explo ll hae peopl, In lower pind ples th aes ed tenses tay et tbls and har hem, wont boner Tha job ofthe headwaltero hostess 1 wel aa seat guests wen ‘hey stv sn to aang eran etna tet accept then. Ta many ‘corte bolle ss talen dk orders fom th guests afer thay hate ‘on seated. Tee moe important job to eerie the work a ll econ inthe daing roms hat evrything ute sooty aon apordane withthe andar of he taunt. Tony et te fone forthe enti sablshnen. They ‘only shat the gate hy ee ty shold be pte bet one gies ‘ou 1o regulars (regula gust). Tho boaler slg koown a captain or Inaltre d (aor for male hotel). Maitre hte may bei care of Dersomel who serve olor tbl in fll estas. He nya seat twee fay ovoe and tacagrs acta captain or borane i hls owe ‘taut. gives them move sizet contact wth gut ‘Another grocp of ding room employes cama of the buses (busboys ox bua). Thete dtee at removing extra covers ser guests have bee st, pouring sss, and serving bro and batter They semove sel disheswe the ens have ine cag, In come rants, the busts sve Nom alntoe benrage to te susie When the gua lene tho buses are ‘eepontble fr resting th ab, Sob basen at ting expec a Poa "art workin oder oboe waters oro qual fr ber dense jobe, They Sf pail ow rg tne ears Sp pod a the se Th labora restaurants there often an npn calle the wine stoward ‘or aommelier, who teks order wine ad sometne fr e astd. Restarts and hotels ray aso ave a br cr cota! oe. Bartenders sw atthe bar. Toy mix dik aad serve that cere behind the br Ins vey buy br one bartondee mn larder fr oes sind waar wh -srve comets wed a abe ‘smu Language of Haetaraste an Catarig in Bags 2. Match the job title withthe Job description ad walter eles the gusts tothe restora, dels ‘Hh compl, ves order to was er scream, tal ders bring fod caver ssrangs sal’ wrk inthe dining on semtioe ‘hes deal cers, vi on wine iter /tase ets sd lees he tbe ‘mate dtl (mae) carves ne plete of eat nto smal |. The duties ofa waiter. Complete the following phrases. 1 Trewin nthe mem 2 — 2h ten comes 4 Tosere nonakobolic to guts 5. Sood der / ink oder 6 To dishes cutormere 7 To welcome and ‘ets to resratone 1 4. Divide the following words into groupe around the four kay words slven below item carver camo reguar—anup of the day eadnater dich lent wana water, malted ‘ooking napkin spacial incr piko_eeeratoes bok daw ule” Dusboy —dewert. uct foley cover altar mln couse supple feek” Starter socumaller wine gam alt. table tens booking able 0 Reape ‘A. The Dally Routine of a Restaurant Manager. “The Restaurant Manager arivod at 1-90. The rt thing id wast eh te bulletin board to ose who mae working the tanch shit "The rotunest.war divide foto four stationn, with a head water, sommaier sad a busboy st each Then there war con uniter Sr the swe (rolley, searver ed an maitant forthe meat telly. ‘The Resteuart Manage ad in att manned the doe "Tene wen ino th staat ta lo te uncheonreervations, Bach ssraion we ete by hand ipo heay bls ledger on he male abe. Ho sr dow a stable and beran copying each oars rom the fle na the daly shoet. We selgned tables to clients, tying to spel thom eroand the rom ss to maka the savin caer Exper taught RM too Dek afew tbl ‘ery day ost lee neglar showed 9p atte last misue,o omen Wes Tuhapey withthe table ht ben aimed. I wantin that he ned ak ‘te table, bat he was lad to have ewan bo eedMs ‘An the waters ot up etch able fo lane RM persanaly chee. He ‘ateved that info you can ool trast youre He tock some flr fl one UUM ad put another arrangement thew: He iaported all the Gamestore thay were clan He nto get miming on oe table He sigan! the agkne ont oter. Afr gone nt he Ke to ack the che so the sup (Of the day ad any specials, he war ray to al hi tal. They pub a “emia the bac oth restau iste mbjectd the buaboyso «che napestio, looking tel iors sud eheng their a, Phan e eed the ays meta — tom by Hr, He ‘ciphine ach ih in deta hat they could spel about the dh to Che ‘Blots: Neat be sal the tables explaining wo wasting whos He ard to deseerwaler: Yiu have ung to do tl the Gre det ‘irs come in. Dot stand around. T wast you to cea the stations” Aer pest he mensoned: "And anyone who anger the phone. Pa be mote ‘afl Yesterday thre ookings weee put ona the wrong pase.” nay he explain the probam wth table IO tee fongstanding eens ad booed it fr 10 ec I yr dala wl ane Do not renin ito oot get any conversation shut Jats” Te ten mint gute hogan rng [C] Heche table etting [E] ston oot who mas working th lnc shit He dsc etch iter on te mena fo ising oom ea. He ansgned table ins ie told the etal about tte rset, "He found out about tho oup of the day and speciale fom the He wrote cach savant the dally sh we 1 Pascnce 1. Write a sentence to explain the following words regula Depectal comet taley cat toy soup of the day Exwnple A ‘regula es cutamer who gps to the sme Bar, rstasrat op wey often 12 In the text ind words forthe following descriptions: one ofthe pes daring each dyad night when worse at work 1b board oo tho wal that you pt information or pcares on ‘single thing, espacally part of st, group or et ‘scion of ning-oom seve one waiter o a group of waters fe the people wha work fra oranintion ‘Complete the seutences, Use nouns danoting guests obs, dishes, 1. The bemon knows ll le ____ by name The iter fue ese abl, hid waa hi {8 Without okng nt the mena we ordered silos 4. Thaw’ crea for Sar mite d!slaried is carer a8 eof 18 6. The hota regular lite len asd fr dee that wer uot on tho 1. The sal knew the ay well — she had been 8a (ie Hea fa enn 8. The wie shou be fumiiar with the ty The mens mie not ext the same every day — Bere war a dally ted new dha each wash heh eo 10 at 10. Tully woke ig git 6 nthe meeting 1. Taday’s eon tabM6 1 Wo se the structure —, wast | er, ther, ‘Ase, Peer > Beample:1 want you to open the door. Do you want me to change the Sows? done want you to got to ay convention with he gut. Jat le, Wit eaotenos beg wth “+t do something want you to... Tdon't want you to... Do you want me to 1. (You met lear the tbe) ees 2. (Bhalla the poe) Do you wont me 5 (Gtighen the nape!) Trane 4 (Sal ving clan ae loi) Dosen {5 (Atign the able to cera) Trane 6. (Dovt sand wound) Tone wat 1 (Geer ho etations) 8 (Dov' argue with customers) (Shalt epy each reeraton ont the daly bes?) 10. (¥oa mst andl hi deteate problem caret) 6, CROSSWORD PUZaLE. ‘Gus the word by ts description, Then read down the box to nd ‘one more word meanings aa who tale dc odes nd ies om ‘he space tht estarant seer on partial dar ‘somal table om very al whe fom which food an ak ae sero geting, epedally part of it, reup ot sermons whois in charg fa diingroom na turin and who we ‘me gusts, es cra o wale te 5 food ora dish tht i made fora peilparpne, oa parila dy 6 samcone who py for carviee® In 6 retauant, «shop cma, 7 se rotmiroterpayee who sere cate, tke cds, bring ood, ° sneane who carve lage pte of met into sale pes Stone who goss tothe same ar, restasran, op te very ten 7. Insert preposition 1. He aved —_ 1020. The rtenrant was divided four stato, 8There was one waiter the swet trolley 6. Het down a tableus 7 He eealy bala 85 Ho war not happy —— le able 9 Hesebjpted the babys —— date espe, few abke eas «regular showed 18. Deserthing people's jobs -Beample vast 12 4 chaf? T's 8 parton who/ that prepares and cookt fond in Now complete the fllowing: ‘What is dia? Isa penn tha dae oh al epecsof eaten, What isa anite dota What is storeonpr? 1 «por wha isin chng of fd warage What a cok? | Wit in baer? — Want i cate? Wnt ie err? What ie walt? — 8. Anowor the questions, 1, What iormation i the RM fad) on the bulletin based? Din he to ledge oo he tae tablet nthe teen? 2. Ino how may sation we the rsasrnt divided? 8. How many employees wre enge at each tation? What were te aie oben the rar? 4 Wnt wor ls ule of sguing tbls to cleat? 5 Why did explain ach ter on the i othe al? 8. What instructions aid RM give to: 5) dese walter? 1b) anyone whe ane the phone? «) wats? 7. What ate the busc duis of estaurant manager? May operators ar a Savoie with problems dealing with fod that cy fn to undamsand why ot people eve te hoes td go Lo ome Rod orice ‘peration. Tn elmo every cs, the cstomer ses the nest fr fod a an “ce to go ot. le doo not go out to at He ete to go ut ‘An extale shou ake th statin vary cle, Suppor ha ester ca bay bot oye for 3. Ie taken one-one dri at home ‘ont him £10. Wt males tim goto aro octal lounge sed pay 81.00 oe the tne dk? ‘The dein has the cre aly, the same Inst, ad the some Paton san whatber maces pone en the loange othe esemer pure Fat homes There sey le Iaber ioe. Ovi, the coda lunge oling many value tht are not asoisted with he produc ae not fond at ome "man may Se ley depend, bord with outin. He may fl he wand ober the hum of vole and oresonallugitr around him He may wat So tet sua fom the four malls tat shat nin o¢# fromthe at ofthe ws AS ‘oneoquncy, be ay pays un tines ecto este product to solely {hs enon voc od to baoote amber ofthe rete wold abot him "The hapny couple wth on without chen, was to Brak sway fron ‘nar routes sod euroundings. When they lev hr bone to eat ox the ‘reeves rutin, guns ine fo bral, a elininatoe to lor oso fr {Bod proprtion sed disashing. Ina good rastaarat she Shes the tel ‘etehed sted, and comet, Te abun coneocly or enbconsoly “ike sing” beease be provs and peordes or is fal Te anges amo. vonous routine by showesne shaving, and droning. Thy bos ecpe ina © eld of brig nerve ie vost, made to feel porta! ad they become at Integral pr of te ich, oxo atmosphere of peep, rising, ond Extuee that nebo reid fo he "The ial, expeenced bulacan constantly avare of he vlaer sou eevater an gaaton tat dymamiclly eesenciae the thr prodcte Tse perio an atmcnpore om “oe to Plan ad pera 4 Ragearan by Pater DakeUnit 2 Styles of Table Service 1D. Gaavosan azvinon: Present Simple Pasive In the sentence Difarent sis of tale serie are used in restaurants today [are used) Is an example ofthe Present Spo Passive. ‘We often prefer tho paeaive when isnot important who or what performs the seta ‘Compare: Yattare bring eke dishes on a troliey. (Active) = ‘a iehae are brought on & trotley, (Passive) 1, Find all passive constructions inthe text "Style of Table Service” and pit a boc D around them. 2. Add the Past Partciples to the following sentences. Choose from the varbe inthe bem. Ute each verb once only [ sr, wash range, save, propane ale, aos, il, ng pu ‘ol ct he 1 Ses of tam, old bl, and Geom wo on eller wad ‘ea cold waren 2A wide coin a th ihe i ‘Here woe salmon are uly The fa is int sil and oan ae 5. The method of cooking i a this restaurant for eck der od ning ter. Thon ese, lyr the este. The Sh is moat a = 6. Teeny gu init. Ores vote ici nom tnny wen ag the bodis She ding on eat 3a 5 toe 1. Bwa it thn sn an lghly the toaster before mest is ‘on them. ae 1 at the verb in the brackots in the correct form of the Present Simple Passive ‘Wine-making Te gmes (ie) whe they ar ripe. In eome repos th eit ‘Comoe a te sal Th le ote wu nang whi wine tant De (do) when tho rapes ace over ine "Then the ana oF he exapee (us) by erucking. In mala ‘hit wie od uta ed hen ip [oot bars). Crate rape (at) to bg, hick (enin) of wood (fr Bae ‘inn so, rick cement. Nowa nage win (een in nisl vats. Th suse of he Frnonttion depends on The surounding teaperate,Inea ditt he vat re tick andthe clin ‘as! Inet discs the thin-walled ate (eon) they we (rep) im wee th coy fal she beara a. (ae sae widely e__ (ra) thn he laws of Cane Lia enema, wich Je nmap im fala, Cina ln Isp. Tea was bog rep by he Dutch in 1610 alto Biglad ‘Tee ___ (grow) open fs and iid, Warm climate and avy ral (osquet) for good harvest. Far Ese an the st one ‘orto ny loaves, wid appear a Ue nf each twig (00. ‘Twedhed and fortes i) ont in cone on Te (pik) 10 £025 tee «year “The propa rence in a es in ho tetas ofthe ares. Fo ak tes le. fist (dy) party, Then they (le ‘p) to ferment After Gat ny tut). For gran ton eas (Gee) manly afer baveating. Dla tet ery dente wd (Gow) imate contin a ype. 1B Reanwe Styles of Table Service Diet styles or types of table src are ws in restnurais today. They ‘ace ken ther as Prneh, Riasan and Amarin or gueridon, aller and plate serves. Th nd of usvieuaaly depen cathe peo" ttsuant ad (a the kd of en, Pronch or guordon sevice i the modt aborts ai found im aay sestncate wit fall Ia carte ean‘ dees wo brow fom the en fon tallay sod they ate ere! fom th trolly i the ning zoom. The Weft promt 0 the goes When the guests have adie the dish ts1st carve, ike and paconn, and ere! to the guts A gucdon water must Tele mace em how to are es, lt Bah, to dame or fase) 2 {isto trv nue cr cook epcaty dues a the tle eto he uct ‘Russian, or allver, serve ew complica. ‘The mn can be eter & 1a cate of tlle Tate. Ta thw chen various foods ace eave, feed ad Sranged ely on alee das (s-aled plattray aod Yer ikon io the ining ror, wha they are presen’ to gets The fod fe en sx on the ‘serving stand, andthe lor crys each pectin onthe tpt, Tie Servic sll sexy attractive bat quik tha Eres sev, ‘We can sr the difirnoe betwen thse tro kin of slo fn the fe owing expe Unde the French sri the whole salon would be dee as the fish cours, Bt with th Ratan vie salmon stank oe eprermes wold be eat ‘sd coo individaaly enya potn for sence. Tae sl of vl would beramoved fom te bone carly eared and ema to the bea, geal ad (ued before eso seve "The French svioe leis nthe mo cious a expesive hol and resantot all fe the weed, patel inthe ece of el ceesons dr Tati ine of traditional company dinners. The pretation itl elaberat, ‘hough certainly mare moder. Ast the Ruan serie it ny be fod i the ote restarts, n spc and lew expensive restaurants, anda tems hone, Ah fon of ble arcs plate sev slo known as American, It ‘is ul tainly with table hte men. The fod pled pats inthe Hitchen. ‘The water any ast place ii Goat af the gs nd a a eat the cotvect cover Is ai sd that all she nasey accompaniments te ot {he table American serve hs any adage Ey Ie far, Tha ‘iy pate verve in offend in esters with apd Curver, whet speedy evice i nace. Seconds demands se eupmatlfo the service of the ‘neal utd cement ew wat ap ‘Ty, withthe rowing need for semen masy eating rabbits ao ue selservice I hs eae, the cater colts ray fm be counter, ‘hove: his ses and sles the propria eutlery forthe wel 1 Complete the sentences using the words from tho boxe ser oan Pcalacy [ay J aprons outer J treawe 7 cle / cover fe 1 Ifyou ord | foro, tbo T would ie to bv wel dove ot re. 2 One okie dis inthe restarent was to poih spoons a fs. 18 S. They ha a trations ih of ost fla wth ats foc dane. 4, The maer ws arying 8 You wl nd wnsge on the mest ‘droll onthe ead 6. Tange apenas bave high aia 7 Brest of ickn, when its removed row fom ope seo the Bid in a sine, bool ced a "The term sao nd fore Bie le tS heir gods stl vey There wars lege orl —___ the conte of tho eae wth ‘ Cleuflsscrtent of vegetable ont cacunbers, tomatoes, tee, te and yellow papper Plate, les and elery foreach dt, seo Known ag, ve abu aranged on the cable csrding to ert ri, In the text fnd ll the adjectives desribing service tha are oppo site in meaning to the fallowings 2 singe — © ple @ Som — A. Write one word for the fllowing description: to powr alekol re fed and at Bre tot ag ooking to make src shay by poteag Laud etn otto nd lesving i or btn ‘ot die tent thin pec om lage plas of coat to ea pioe of maa So fom the bone to decorate fod with anal amount of dit ‘ent eed to pt smeting in aria oder BB Use tho verhs to complote the following tentences, 1, tn a with tsa bor erring 22 Wonld yo ie to (he ean? 3 the pty with ante ee14 4 you wontto tran 5. Cut rc saw vsetablen ito sie and ‘yeti in bunches ons plate. Serve with gale mayen eneres, you need sae strong the 4 Make up alist of procedures included into each kind of service: plate service 5. Answer the quetions. 1. What aie doe «water rue or gerdon sree? 2. Why plate sevice abou avg? 43 Wat Kinde of service aoa wth «tale dhe mast 44 What s the difrence between ver serve aad plate svi? 5. Why faerie fon din el rests? 6. Im the text find one word foreach desert ‘+ stall able on very ml when frm wich fod and drinks oe ered. a pic for ote peau oe al able wth nif fork, lt ans od 155 ais, fs, gone ud at table whan extn, espe mado a= oe 4 ting o eect th usally found with something eles flag fa din ce fr erring fod speci el api i of parler retasrant that aye wey good 7. Flin the gape with the words from Es. 6 1. Fish abd pasty the of hie estaurant, 2 This se soften srw as an to i, | There were ive Kinds of eee on wooden ————— |¢ Chocolate gutens rat of he Cale de Roe, 5 Arthur oped the does of bis ut. Te Hor water was thare with a Fal of pote under covers oa whieh expe sh sppetlng (Mary wa fn of ming tae th her she mae clbay ow eter peope at tho tble ed tha Tavs aed for Be 2, p15 adits, complete bat, gk rp openly atrcve Be yp 15s A. Ha ec, let, garih ange By 1 geh 2 cate Spas Sanbi 8 erange Be 6p 15k a ales bon ctley d acomgaimen late fopcy Be 7, pe 155: 1 pelt 2 ocala spec wcll 6 elyUnit 3 Parts of Meals: Courses 1 Vocamaany A COURSE ie «part or rags of «mon fen served faraly a fen “sevibd according to the mala fod provins. So re speak of ih cours fr meat course. ‘The ashe fees la» ssl varesacunding to the Tomaso the sie of the mel. We ca S-course mel, Sucourse menk ist) second/ main course That resteran has exelent Sepaee mel for ery resin pice. ‘ele hacng fi forth mass cou. i ory oeuvre (da — esol tf tty ad lied in al une thos at he beleiag fsa sppetizer(tarer) — sal erg fa, rit sod, een the rela ofthe rl to ake peopl man en. soup — tly th ft on in al ioe (ot) farinacoous ~ cs pepzed rm Br (ch a macro, spaghit, e) ‘rca (e, com ef) an eed with led bier, cece and st — eared on dos fab — the Wah cour in arma mea, wry seve after tho soup and fre th etre” Neaty all Kn of xk an be sre bution complesid garshen entre /tei/ (US) th rs hf (U6) a ery formal mess ‘all de nt ert mn ‘This sa db of et, game or pouhey wich nt roused cr gil eeu are ao ted with oct i flowed byron wb ‘earl Ente dato ae sully ht sal ad earned ‘nin (ment) courte ~ rons td gis wll eve with vetaben thd sd ~~ sect — er fo srl ft he in oe in Svoury — someting sat to ent, dts, at wth ly athe Tet core i tela checeo and acute — a tion of eho ad sis, ep ved at thee of oma ds lesser fet eit al Kinds an nat lee — the ast ge of mt prsetdayEsropean and Amarin dante Dov, re ale ta tr at fe ale othe Sings are the names of the course 1 Reaone A. Hors d'oeuvte ors cocuvre theirs ours ofa mea, pascal (ner usally stots ith sxp). The ene starter (UK) and appetizer (US) ae ls aed 19 leo the ist part of «eal Hore Wosure i sraly served atthe table. Busy restaurants so old stares en tay ton, Sot the estore may Bp imal othe ‘sled deta fom a pei table nthe neg room. He wl thn sit dow fd the ret ofthe cout be ervey we or wanes, Hos deeue dts oe leh and loa: thy serv Jot open (ext) pai. Ts the prsentton of hore doesn die ear important. Pood ‘Sted ws an hors donors should be clout, ppg, pie, sried tnd ‘Sable fr te eof ar, ota and mal. Not spartan ofa shuld Tfteah td arsetve. Thar are now quite at of ods or dishes uel or seg ata appt ater to "Thue are to tala types of ote oer ood and Bo Cold hors d'oeuvres the flowing: fa or wfood which cam be visor marinated, smoke, in lon viogar; vegetables la grecque cole [Emu Gavoied with ovo sd inion and served cold cred mat, ffsh and soled sages, hanes Bab rose various raw vega; safle of [plied egg: ned el eal groper raw cook Hot hore d'oeuvres ode sobeantent, roqute role, fitter, te. "Tha ae ft, move Healy be served ie ler he sap, bat they aay slbotppenr a lancom Appetizers of the Balkan culsine re mee ain tasing om orbread and evry of ps aod "burda? to dacs ian” (chess a epnac oll) oad allt of cued sod od mt. A typi Balkan spc is the {ocala seee, bic in Pesan mente apprsinately nace Tee uaaly ‘trod no nthe dining room, bat the room where the guts ae recelod ot SSchal. “Soe” ised se acnepanie po dee may Ste aioe “ins motod sl es, smoked sasage diferent Kinds of cues, kad balled ‘egy sal fi, tomato, peppers eal bos pepper speiagoloes ed ale, Nes ‘te nntead of fea vegetats, th one fs “tushia" owe mae cls, can ‘so bestrnd, Altes clone ar ou to pce, ilo al and arranged fonts Ava le, ation peri, ba plum oF grpo road, ae rv 3h 2B Eutete ‘Today the ene uly the main one of he ml Bu nfl Franch mena it the find eoune It sured afer hor aces (or soup) ed fb ue. Tare dole tat this coure contin eben cites i ‘acelin cok. Tho nl: sews eat), pala, moa {lach, Ranborger, bab ln, canrle, edo ied Kt oak, ee18 nude dices have several spose features. it ofall they ae prepared from meat; game, pouicy or ofl posta ant vauable Steady, the man, [ps poy or ol fr Ue coue alm cat ortined bel conkng Frocetig tnt files fom roe, which are eter ened whole 8 Tepe jt aad then carved nad portione 1 tir featare ofan eee Is the methods of cocking applied to the eta or porto of meat. They ace: sewing satin, yng, hang (pen, ee). Sometins ging add wher ada ute of mat xe ofr a at ‘Speci nnchon en Dishos wool a etn of th re bantal vary. An entre dh shoud be cone inl It eo with ine own sue aor gen, tree ‘doesnot mon vegeta ar ptatoo othr than how mich go male yp the earns ona © exon apne 6) eco newest ore 1) copa nysaga als ple 4) maaan pe oman ola ‘ouece ayaa 3) coor | 5, Translate the following phrases into Ensh Taye capyzaos peo «ute y Spey Tenaen werousenne wacnasen penne eooot op sonoma. Sena ema Genes Sovaor coxgou x expert [opm sys Fpamnae YESSpapas noma jer ‘Myers satbomme con mpc Tyson nopenzamarjabyraie “nor cu wuss noresoancs,aompeomn, epas yout Coppa ea mneanaus on meseie sirepuie ‘Cepexas en xpowenna on KEMP (Ca apaeuoton’ cannes oxo (opp with) (Ga peomra exense 02039 Yaujon y pomeve ennui Yano} mycearo 200 Toxoood vonyoue noraeyaen / wana, ‘ranslate the following dish names and descriptions into English 1. Tene ca sane aynoue vr cepmepane ca ceanmoe Sana ype 2 Jala noweaa 9 uspasaiy VaayGnen tepamns, EyeH uactouoe x jer, Hoey pawxanoe rvounanca w neemxonns Repay Saeses Ye 8 fnse Berar Tonobic gue npewasea wacox o3 Yorrowss nowpata, mcemee 4 Thaeata je ncn jeno ox mapuen syns ea nonphe, maser an, nse, naan, copopuno co ea cepa ayes, {5 Bpscwso Kapaa cy Specie npeausece coco ox WSIS 20 46 Tle ws nossa masa Tpit ant sense, SCTE Y EPEOX BEY Ca PNB AH, sepmynou,aeaepou crmanon meno, stone Cnn Tyson coma eepmpan cn corpanon parepmen yp Descrinc SERIAN SPECIALITIES ‘You are a waiter / waitress fa a restaurant. Your customer wats ‘explanations of diferent itn on the mem, Anuwor the qucstions ‘sng phrase from each ofthe thre colunns, Follow the exatnpe, 1. What is Boman camer [Ws mton ad ea cl nt cues ond ewe with various aetble. (Use Made fn fab rol in sour cabbage and served with cour vee mle if with Haak senoned with paper and ‘ot papi an bao’ roined mes and ice gatas wth orn, nd pred with gatod {omato and-whte wine oe crumbled chawe paoeasfild wth —dremed wth land bad ath oven ries, ria and mat ota white beans rola sof wat stufod with a mixture and served wth whipped ‘Sita sed loads eres rion and beet sewed with epinach and gard with le ent sd bead ions and banded feth ona cherie role ie es of pas and ted with various ‘optics potted apples ot ato ber sod uatinstd in he oven nin, tomatoes and topped with whiled and stewed on moderate ceunbes swt of og et 2. What is “hope saat? —_ 8. Wat prebanaet ‘What Selene apama? 5. What cealpe “Kardon? Want a Sein arma? What ae ain? What mar coy i? Wha bode? 10, What are poncalas Open ye2 Describe the following dishes in similar way, using the cooking Instraction in the brackets ‘inet turn the iniative pirases from the instruction into phrase ‘with Part Partllpe ‘Cook le with herbe, — Lamb cooked with herb. ‘Then make a sentence with the phrase. Bogin your sontenco with aes 14 lamb cook with herbs. > Beample: Whats “Nobette Milnes"? (Cook with te ad sre wit spaghels) Wel cooked with rts nd seradwith spmghst 1 What Beste ea? (Stow maton snd bot with varios vegetable aod eve tb) 2 What's ganea? {Stuf eo of pastry with ches, eggs and lana and bon the oven.) 8. Whar gouasbt {Braise small ies of meat with onions end ed popper and serve with ‘mactoa!} (Cut por, belo maton ito eal pice and bake the owen together ‘re fomato, pepper, potato, clon end ce) ‘What's peda? (Mince ct aad ning bape nto burgers aad ge) 6. What cheapeici? (Mince net shape ao nal os, gl ad serve wth zw onion.) 4. Translate the following lsh names and descriptions into English 1. Camcia npwenaat%a na epnest maw Tipmene ensmcne Spuceans, mona ea OCHO DHT BP lube rym, peau on uapansjon, samen myo pero, xcepon, neparyeox i uenepos, H copaupane ce yan RPO ‘ayer nae pees 2, Tema "Tar aezon 2ecraaywca expos, janes m een, nese ¥ 3. Bynes Camucno,ronebe sa one uoco HeeNORO HH HOMA, HETERO Y otic oe nepousjox, maces, spoumepone, myo DI Towonana sanyrone menor TAPAS MAOBONO MCD, pene shine i xeenr we sanewene yelp Capenipe eo e8 tana. i” 6. Typaxnie Tomnpane jaye, thee opscien,cepoupate ca mnarox 6 Baume ‘Tamar nncrom T6688, yen cauaeecems opacna e Saca, ssateon txpeeentOxpysos Om wEepa INE 44 Desribe the fllowing dishes, Look up the reclpe in the cookbook, necessary 18 Ajap (aa) 1 Mycata om maoor naresuane epepant moss) € Haack nanpavau co xox (cicea sow with damping) 4 Tpoja (cra bread) © Kava (loca) Maxewe (pi owes ely) B Tlocrpona ma oxpxont naw (trout Olid tye) bk Tapatop (trac) 4 Ypebec canara (urncbes salad) land write & short description of each “iuchlaltea” Leskovac Style ‘Was ment, wipe and ct into males chunk, dip nol and thread on stoners Gel on heated dion on eth es. When done, spine wt alt fd penpet Ca exis Saey, cook slow in ste ll atl lightly of poppe tts crip and pad taste ou nto li pes. Cook ely ogee for awhile, ald choppe pars. Woes tender, tue mato he savers, ot to the epee a te togeter fo anatee 8 mite. ‘Thott mart heen beh. 10 minutes ele serving tbo tho eb out ofthe mater. Kil then with hard bl on the hes, gta len them, pale ‘ith vinegar an plang nto w eure ballon cniining high propertion of nga Cook ws rapidly spose abing 7 to 10 sees foc Bl weighing bout 15g ack Drala the tout aud garish with fish parsley. Serve wth Tila buter or Holndae sce178 ‘Tournedos Rossa Sou the Lourdes i butter and arang on erdtons. Put aie of pts fogs tows in ter on soc and tp with ies of fe owt inthe sve bec in ich the foumaton we co 1D Apnrmowat meaniso ‘truths in Mena Laws ‘Aosta manager has aright o advise fod and berecage products ln away nt prune them inthis best ght The aye howe i me clans, bok abou the pric that charged and the food tet srwed. If your Inmburpes contain 8 ounces (22080 prams) of grande you ze eto ae {hat aitebute a your savetsing of your man You se nt es, however, to misrepresent your peu. TF you debe your product falls, you Vile ‘Truth bn Menu lame The mane Truth im Menu = given to vow las sd regulations that eau eceurey in te word of mens. Tha laws are Asie to protet cones isto ll anu ould accurlaly rect the pie of «ich ome dozen cotare aro obo sold for elven pe, one daeneytrs hou be evel onthe lst, andthe pee cargo ont il shold match that onthe mem. Al fhe nna pice neues a rerice charge or cover charge, the gt mst be Informed abou i Tf resaurat advertises fed pie dar wh fur courte ‘ud nce of errs, te goo shold te tld the price ofthe nna, which uss a inlaed and the ype of entrees thay may cove fom. ‘ecatoy in monn snot jus eating pce honey and pod. 1 ko rman deccing carla aay fod atttbata,ineladng the preparation Ite, ingredients, origin, portion sae, ad health heefle, Tis area ‘extemely complex, an comumerr danas ore sceuate nema oat etaurane. That ie why the National Rewaurase Asocaon (SRA) inthe USA provides educational mater tat bape odservce operas to wrt td prepare meni The pbtesson is called “A Praca Guide to the Ntaiton {abelng Lame, lt provides narctions fr describing mena ies accra Food dowspton standards doa with tho folowing ros 1 Cetin items and proportion tekniuce mat be rio ot in 8 ery prs wy For exam Geled ere mt be rile, ot jt mochasillyproduod wit gl ntl thn steamed ele service Fromeinade: The product tbe pepaed 00 promis, not commer ally bak rete Te product canst be fate, canted, dil, © peoore + The ling of ingredients at actually gobo raking pa fod item sould fe core There ae Spode stustioos whet the Ingen [etalon eeenu mast peso match tet ma he fe, fo ‘sample, band-aae products, v9 “+The ogi ofthe product o te ingredients fs very bmportant, Macy Consumers prefer Colredo tout to gee tout, Washington apes to {tows om ter state, and Binet (Len aed) eters a thames ‘ter aes, san beeping ethan ere to deri eta ec ‘ame tom oer plot, whid oy cos le o parca, but to dow is shone cod Depa + Prades ace a many cases, the most important ator in determining ow mich a qe ie mig to pay fr a eau ie For empl, = ‘enn oul or diferent ct of bet an pew thom azn to Sc, An uns stank ght ol fr 31795, whl the Ioan ight al for $2305 andthe Ison for 25.5, 5, pe 01 Day, 2 aly Say xem 5 poeUnit 5 Kitchen Staff BD Reanive in order to propate food well and quickly, cooks are organized into cama. ‘Their responsibilities re clearly defined. Read about he

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