Professional Documents
Culture Documents
Module 3 – Plus
1
VoiceBootcamp Inc
PLUS
What Makes the CCVP the Most Unique in the world
2
Unity Connection 7.X
Overview
3
Cisco Unified CM Voice-Mail
Integration
Cisco Cisco
Unified Unity Connection
CM
Cluster
PSTN
–Cisco Unified CM can integrate with Cisco Unity, Cisco Unity Connection, Cisco
Unity Express.
–Cisco Unity and Cisco Unity Connection integrate using SIP or SCCP:
•SIP integrations include MWI handling.
•SCCP needs additional MWI ports.
–Cisco Unity can handle multiple clusters connected through QSIG tunnels.
–Cisco Unity uses the forwarding information provided by Unified CM to answer
the call appropriately. 4
Voice-Mail Integration Parameters
Cisco
Unified Cisco
CM Unity Connection
PSTN
5
Voice Mail Integration Elements:
Incoming Call
Cisco Unified CM Incoming Cisco Unity Connection
call
SCCP Directory,
Prompts,
Messages
forwarded
MWI on call
Extension
MWI off Controls terminating
Extension SCCP port Cisco UnityC
Plays prompt Message access
Records incoming voice
Voice-Mail calls MWI on extension Directory access
MWI on Prompt access
Pilot
Unified CM Hunt List call
Voice-Mail SCCP SCCP control
Voice-Mail Port 1
Port1
Voice-Mail SCCP Voice-Mail Port 2
Port2
Voice-Mail SCCP Voice-Mail Port 3
Port3
Voice-Mail SCCP Voice-Mail Port 4
Port4
6
Voice Mail Integration Elements:
Listen to Messages
Cisco Unified CM Cisco UnityC
SCCP Directory,
Prompts,
Messages
VM Access
call
MWI on
Extension Controls terminating
MWI off SCCP port
Extension Identifies Subscriber Cisco UnityC
Plays prompt Message access
Plays recorded voice-
Voice-Mail mails
Directory access
Pilot CM Hunt List MWI off calls MWI off extension Prompt access
Unified
call
Voice-Mail SCCP SCCP control
Voice-Mail
Port1 with UnityC
Voice-Mail SCCP
Port 1
TSP Voice-Mail
Port2 Port 2
Voice-Mail SCCP Voice-Mail
Port3 Port 3
Voice-Mail SCCP Voice-Mail Port
Port4 4
7
Cisco Unity Environment
Fax
Server
SQL FAX
Telephony
Cisco Unified CM, Cisco Unity Microsoft Exchange
SIP, PIMG Directory or Lotus Domino
Server
E-Mail
SCCP/SIP Message
Store
Cisco
Cisco Unified CM UnityC
et forwarding attributes IMAP
Voice Mail PA MAPI
Server
Outlook
or Notes
9
Step 1 – Pilot Number & Profile
10
Step 2 – MWI
11
Step 3 – VoiceMail Port
12
Step 3 – VoiceMail Port (cont’d)
13
Step 3 – VoiceMail Port (cont’d)
14
Step 4 – Voicemail Hunt List
15
Step 5 – Hunt Pilot
16
Step 5 – Call Forward Setting
17
Step 5 – Adding Unity Conn as a APP
Server
18
Unity Connection Configurations
Cisco Unified
Communication Manager
AXL server
19
Define UCM and AXL Users
20
Define Port Group and Ports
Add A New Port Group Port Group is a logical
Group of voicemail port
21
Check Configurations
Go to CallManager VoiceMail
22
Voicemail Subscriber
23
Cisco Unified Contact
Center Express
24
UCCX
25
UCCX Call Flow
3500
Trigger
RmCM
Cisco Media User
Application
3001 5001
A1 A2
Resource
Script Queue Group/Skills
CSQ
26
UCCX Express Setup
27
Step 1 UCCX Express Setup
28
Step 2 Login to UCCX Server
Username: Administrator
Password: ciscocisco
29
Step 3 – Define AXL User/Server
30
Step 4 – Continue After license File to activate
the component
31
Unified CM configuration
32
Language Selection & User Selection
33
UCCX Administration Page
34
Unified CM Telephony
35
Cisco Media Termination DG
36
Call Control Group
37
Agent Account
38
Resource Group
39
CSQ
40
Add New IPCC Application
41
Add a Trigger to call the application
42
Trigger and CTI Ports in UCM 7
43
IP Phone Service for Agent
• http://X.X.X.X:6293/ipphone/jsp/sciphonexml/IPAgent
Initial.jsp
44
Agent IP Phone and RM User
45
User Account Association
48
Presence 7.0 Overview (cont’d)
49
Overview of Presence 7.0
Step 1
CallManager: Service Parameters set the
50
Step 2 – SIP Trunk Profile
• Go to System / Security-Profile
• Add a SIP trunk security profile
• Use these settings
• Enable:
51
Step 3 – CallManager:
Add SIP trunk
52
Step 4 – CallManager: AXL user
53
Step 5 – CallManager: Services
54
Step 6 – Call Manager
Configuration for IPPM
55
Step 7 – CallManager:
Add PhoneMessenger user
56
Step 8 – CallManager:
Add XML service
57
Step 9 – CallManager: Subscribe phones
• Phones that are going to use IPPM now have to subscribe to the IPPM XML
service and Reset the phones
58
Step 10 – Call Manager:
Capabilities Assignment
• Go to the CallManager admin GUI
• Set the capabilities for each user
• Use Bulk Assignment for >1 user
• Licenses are used based on capabilities
• Select Enable UPS
59
Step 11 – Call Manager Configuration
for Cisco Unified Personal
Communicator
60
Step 12 – Call Manager Configuration for
CUPC – Add CUPC Device (cont‟dt)
61
Step 13 Call Manager Configuration for
CUPC – Add CUPC Device
62
Step 14 CUPS CONFIGURATION
Define username
And password of
AXL User
Ie. Administrator
Define the hostname of UCM
And IP address of
CallManger 7.0
63
Step 15 CUPS CONFIGURATION
Define username
And password of
AXL User
Ie. Administrator
Security Key defined
During installation
64
Step 16 Licencing
65
Step 17 Service activation
66
Step 18 – Add Presence Gateway
67
Step 19 Application Listener
68
Step 19 Application Listener
69
Step 20 service parameters
70
Step 21 SIP Proxy Settings
71
Step 22 IP PhoneMessenger
72
Step 23 Presence Settings
73
Step 24 CUPC Settings
74
Step 24 CUPC Settings
75
Step 25 Adding Voicemail
76
CUPS Configuration for CUPC – Unity Server
Profile
77
CUPS Configuration for CUPC – Meeting
Place Express Server
78
CUPS Configuration for CUPC – Meeting Place
Profile Configuration
79
CUPS Configuration for CUPC – CTI Gateway
80
CUPS Configuration for CUPC – CTI Gateway
Profile
81
CUPS Configuration for CUPC – LDAP Server
82
CUPS Configuration for CUPC – LDAP Profile
83
• THE END
84