M are ad als GLOBAL ECOMMERCE CONSUMER =e) a Meeting customer expectations Omen A ne lr ee muy ta}EXECUTIVE RU Tee Dee een ee ee eed ee ee es ‘The teport covers seven of the same markets asthe previous Metepack reports — (Canada, France, Germany, the Netherlands, Spain, the UK and the US — and four others. eee eee nee ee Countess inereasing as coss-border retail continues to ise and consumer markets in Se ee Based on surveys of more than 8,500 consumers aged 1, the report offers vakinble paseo ioe oper over penn ipecnnper enn eeotan a Meee ent eee ee ene ee ee ee eee een ones en ener ett ec) or eee ee eee eee er eee ee ae er ee te eee canned Cnet ge een ee ey See ee oe eat ae ceed Comets: : Consumers who are buying something online every week THE CUSTOMER- A A, . iar RSS 1a sz les Consumers who expect standard delivery to be freeDELIVERING CONSUMER Baer peerernts penta Tree Consumers who have bough because they provided more delivery options _goods from one retailer over another o 62" ay they want to see all delivery options displayed on the as the produc aa 87) wwTHE POST- PURCHASE 1515 les Cees pene eae rs purchase experience is just ee ead fre tracking peepee ener terres ec somewhat Ikely 0 BI cf consumers would be very BEAM Shop more with a ste that mace the retires process easier 9 say the abity to track an order sone of thet ‘twee consigoeations when buying a produc onine wv sy that itso top consideration when making a lury purchase say they be likely to use the aption to make a change te delivery after placing thelr order online, wth the highest percentages 45) ieTTS 0 --Consumers who had bought goods from overseas between two and five times in the 12 months before the HED ¢ = MES 0: pene st rn tom eon, Consumers say the ably to track elivery is one of the top two things that would encourage them to lovecost delivery would maketh more Internationally fee delivery isthe hing most ely 0 encourage tham to shop mre iteratonally ‘The data highights numerous opportunites for retailers to improve consumer choice and antcpate changing consumer preferences and needs buts ecal to understand how these preferences vil vay from market to market Although consumer expectations ae increasing, lecompettion, and paar to market anty lowering. The message ofthe dats clear delvery ‘options and services can be 2 major point of ferentiation.Pa aves Ce eee eee eed SS ee ee ed ‘e-commerce and delvaty professionals to meet with the consumer's growing een ee een) Cee eee eee Cee eee ee ee ees Sea ee eee eid ee Se ee es eet aetna one eos Dna) Pug oe Ce eo ee eer collection to power analyics and insights. enables data-driven ee eee eet es See ee ee ees milions of doopy profiled consumers using online, mobil, socal Ce eect ee eee ee ‘The company operates in more than 35 countries, rom 21 offices So ee eee Cees Cea terd Cte ee ent Stee eae Re eee eee ear eee emer nee ol ree eee oe renee eet esd [Cs [in