1. 1.

Computer Application in Front Office Operations

2. 2. Role of Information Systems Hospitality Industry
3. 3. •Information technology in the Hotel industry is more important than ever today. •Each of
the Hotel brands has come up with a unique pitch and specialized services which can cater
and appeal to customers in a range of ways.
4. 4. •Hotels can attract a new breed of customers by integrating technology in all aspects.
•However, technology is in an invariable state of flux and is constantly unlocking new
opportunities aimed at improving customer satisfaction and boosting internal efficiency.
5. 5. • A property management system (PMS) may illustrate the nature of front office computer
applications. • Property Management System contains sets of computer packages capable of
supporting a variety of activities in front and back office areas. • The four most common front
office software packages are designed to help front office staff employees perform functions
related.
6. 6. Applications of Computer in Front Office Reservations Module Availability/Forecasting
Reservation Records Reservation Conformations Room Pricing Yield Management Guest
Accounting Module Folio Management Credit Monitoring Transaction Tracking Rooms
Management Module Room Status Registration Rooms Assignments Room Rate Information
General Management Module Revenue Analysis Operating Statistics Financial Analysis
Guest History
7. 7. PMS(Property Management System) • A Hotel property management system (Hotel PMS)
is a software that helps hotels efficiently organize, schedule and manage their daily
operations. • It enables hotels, both small & independent and groups to handle front office
workflow including booking, guest check-in & checkout, assigning rooms to guests,
delegating housekeeping tasks and billing etc. • It ensures the seamless flow of
interdepartmental information. • This helps hotel staff to better coordinate the operational
functions across all the departments. In simple words, a hotel PMS automates and
streamlines operations, saves man-hours and helps serve guests better.
8. 8. Property Management System • A variety of PMS interface applications are available in a
fully automated environment. Non-Guest-Operated Interfaces: common interfaces that are
not initiated by guest activity include: Point-of-Sale Call Accounting System (CAS)
Electronic Locking System (ELS) Energy Management System (EMS)
9. 9. PMS Reservations Restaurants Lounges Room Services Internet Reservations Central
Reservations PBX Sales & Catering POS Shops Golf Spa
10. 10. Front Office Food & Beverage Accounting Sales & Marketing House Keeping HRM
11. 11. (CRS) Central Reservation System • A Central Reservation System (CRS) is a
computerized reservation software used to maintain the hotel information, room inventory
and rates, and to manage the reservation process. • A CRS provides hotel room rates and
availability for various distribution channels such as the GDS, booking engines, OTA, 3rd
party websites, etc.
12. 12. Central Reservation System Keep Close Track of your Reservations Manage Booking’s
from OTA’s
13. 13. GDS-GLOBAL DISTRIBUTION SYSTEM • A worldwide computerized reservation
community used as a single point of entry for reserving airline seats, hotel rooms, apartment
cars, and different travel associated objects by means of journey marketers, on-line
reservation websites, and enormous enterprises. • The leading international distribution
techniques are Amadeus, Galileo, Sabre, and Worldspan. • They are owned and operated as
joint ventures with the aid of essential airways, auto apartment companies, and inn groups.
Also referred to as automatic reservation process (ARS) or computerized reservation system
(CRS).
14. 14. Amadeus Sabre Expedia.co.in Booking.com Travelocity Galileo
15. 15. The relationship of the PMS, CRS and GDS will be:- Hotels Sales Office Travel Agent
PMS GDSCRS
16. 16. Factors for need of PMS in the Hotel NEEDS ANALYSIS • Availability of room status. •
The length of time taken to complete a reservation request. • How do the F&B report guest
charges? • How does Engineering monitor and control energy usage in guestrooms? 
Reservations  Registration  Guest accounting  Check Out  Night audit  Guest History
17. 17. SOFTWARE SELECTION • Customised as per the need of the hotel • Combination of
various modules for different departments from various PMS available. • Growth and
flexibility. • User friendliness. • Operating system. • Multi-user capability. • Report generator. •
Stability. • Secure.
18. 18. • Online Booking Engines • Web Portals • Interface GDS & Travel Portal • HR & Payroll
Applications • CRM • Revenue Management • Yield Management • Inventory Management •
Purchasing & Billing Application • Planning • Reservations • POS • Customer Loyalty
Program • Check-In • Web-Portals • Front Office Costumer Focus Operation Focus Boutique
Services Support Focus Hospitality & Travel
19. 19. Introduction to Fidelio • Fidelio is a complete integrated system package designed to
achieve maximum efficiency of the hotel. Key Features of FIDELIO Reservations Rate
Management Front Desk Rooms Management Cashiering Global Perspective
Reporting  Accounts Receivable
20. 20. Introduction to Amadeus • Amadeus is a computer reservation system (or global
distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT
Group with headquarters in Madrid, Spain. • Amadeus Hotel Front Office generates text files
for multiple use (for example: printing labels or creating mailings etc). • Select guests
according to a variety of criteria such as number of stays, turnover achieved, country, postal
code area, segment code, birthday, age etc and aim your direct mail at the right segments
easily.
21. 21. Features of Amadeus-Hotels Technology to distribute hotels in both online and travel
traditional environments. PMS for individual hotels. Centrally managed PMS for hotel
chains and hotel groups. Revenue Management System both for hotels and central
reservation offices. Direct connection to GDS to streamline the distribution. Central
Reservation System to connect individual properties and hotel groups to the GDS and online
distribution.