A PROJECT REPORT ON OVERVIEW AND

STORE MANAGEMENT OF HOSPITAL

Conducted at

NIL RATAN SIRCAR MEDICAL COLLEGE &

HOSPITAL (NRS) , KOLKATA

By

MOULI MUKHERJEE
Bachelor in hospital management
2nd Year, 3rd Semester
Roll No:- 31303314017
Registration No:- 143131310017
Guru Nanak Institute of Pharmaceutical Science & Technology
 Approval Form
Name : MOULI MUKHERJEE
Roll Number : 31303314018
Registration Number : 143131310014
Project Title : “ A Project Report on Different type of
Store Management”
Training Duration : 1 month
Place of Training : Nil Ratan Sircar Medical
College & Hospital
College Name : Guru
Nanak Institute of Pharmaceutical Science & Technology

Official Part:
I hereby declare that this project is under the syllabus of hospital
management under the West Bengal University of Technology and it has been
done under my supervision.

Signature of Guide
 DECLARATION

I am MOULI MUKHERJEE hereby declared the project on

“Overview of a Government Hospital” is a part of West
Bengal University of technology. It is based on practical
orientation, facts, and finding of hospital and anyone copy of
this project not to be published without the permission of mine
and my project guide too.
 ACKNOWLEDGEMENT
The practical training in storage department at “N.R.S medical college
end hospital” offered me both a learning experience as well as glimpse
into the daily management. function of
a renowned hospital. During the training I was fortunate enough to
interact with people, who in their own capacities have encouraged &
guided me a lot.
It is a matter of great pleasure to express our sense of gratitude to Mr.
Rajiv Mukherjee , assistant superintendent of N.R.S medical college and
hospital for his valuable time & help throughout the project work.
Without his continuous encouragement & keen interest I could not have
completed this work successfully.
I am also thankful to my respected teacher, asst, professor Sanchari
Bhattacharjee of our hospital management department of “GURU
NANAK INSTITUTE OF PHARMACEUTICAL SCIENCE AND
TECHNOLOGY” for her constant support & valuable guidance.
I am also grateful to other faculty member for their support during this
period of work. I also extended our sincere thanks to those, who have
directly or indirectly helped us in completing this job.
Finally I acknowledge my gratitude & heartfelt to the staffs of storage
department in N.R.S medical hospital.
 EXECUTIVE SUMMARY
This report is on basis of my training in N.R.S medical college and
hospital from 18th june 2015 to 18th july 2015 in the storage department.
I focused on hospital’s storage department. At first I have discussed. At
first I have discussed about the basic knowledge about store and scope
of doing this project. Then I have discussed about the store and scope of
this doing this project. Then I have discussed about hospital’s profile,
review of literature, methodology of this project. Then I have discuss
about my observance on the hospital, like : location of storage
department in this hospital, layout of this storage area, function of
storage, workflow & staffing pattern of this hospital storage department.
During this project, the methods used by the hospital to measure levels
of customer satisfaction have been noted. Appropiate steps used to
handle critical problem have also been observed. An overview of the
work flow in the department has also been studied.
The methodology of these studies included personal observation, patient
surveys through structured questionnaires and direct and indirect
interaction with patient and their guardians. Primary data used has been
collected through structured questionnaires administered to a sample of
80 people who had been randomly selected as per research convenience.
Then I have discussed about the pateint satisfaction on different services
in hospital which is known as data analysis. Then I wrote down the
problem which I have seen in hospital and their recommendation or
suggestion. Then I wrote the conclusion of my project. At last have
discussed about the references which will help me for complete of my
project.
 CONTENTS

Subject PAGE
a) O.P.D 6-9
b) U.N.B Building 10-13
c) Centenary Building 14-15
d) Chest ward 16-17
e) Baker ward 18-20
f) Gynaecology O.P.D 21-22
g) Fraser ward 23-24
h) CT Scan/MRI/Anatomy/Linen store 25
i) Kitchen 26
j) Morgue 27
k) Stores 28-29
l) M.R.D 30-31
OUT PATIENT DEPARTMENT (OPD)
Ground Floor :
1stFloor :
 Haematology
 Psychiatry
 Medicine Outdoor
 Primary Surgery Clinic
 E.N.T.
 Seminar Room

2ndFloor :
 Eye Section
 Neurology
 Dental
 Paediatric Medicine & Specialty Clinic
 Plastic Surgery, Urology & Arthritis
 Sexual Problem
 Dermatology
Central Pathology :
 Opening Time – 24 hours * 365 days
 Blood Collection Time – Outdoor time: 8am - 2pm,
Indoor time : 24 hours
 Patient Flow – Outdoor: 400 - 450
Indoor: 230 - 250
 Total Staff – 52
Cardiology :
 Room –
I. Medical Officer Room
II. Name Entry Place
III. Sister In Charge Room
IV. ECG Room
V. VP Room
 Main Test – PLA 12 & ECG
 Staff – 6
 Patient Flow – 150 per day
 ECG Charges – 32/-

Orthopaedic :
 Opening Time – 9 am
 Ticket Amount – 2/- & 100/-
 Staff – 3
 Patient Flow – 300-350 per day
 Manipulation Under Anaesthesia Charge – 100/-

Medicine Distributing Room :

 40-45 types of medicine available here.
 Counter no. 1 – all staff collects medicine from this counter.
 Counter no. 2 – outdoor medicines like,
I. Cardiology
II. Neurology
III. Hypertension
IV. Arthritis
V. Cardiothoracic Surgery
 Counter no. 3 – for patient,
 I. Psychiatry
 Counter no. 5 – for patient,
I. Dermatology
II. ENT
III. Eye
IV. Gynaecology
 Counter no. 6 – for patient,
I. Surgery Child
II. Primary Surgery
III. Orthopaedics
IV. Dental
V. Nerve
 Counter no. 10 – for patient,
I. Primary Medicine
II. Child Medicine
III. Physical Medicine

Cardiothoracic :
 Room –
I. Waiting Room
II. Doctor’s Room
 Patient Flow – 35 per day
 Staff – 5
 Acupuncture : Patient Flow – 30 per day

UNB BUILDING
Ground Floor :
  Department of Anaesthesia
 Aphaeresis unit
 Blood Component Separation Unit
 R.B.T.C Blood Bank
 Emergency Pharmacy
 ECG Room
 Male Observation Room
 Female Observation Room
 Sister In Charge Room
 Doctors Cabin
 X-ray Room

1stFloor :
 Male Ward –

UNIT NO. BED NO.

Unit I 1-6
Unit II 7-12
Unit III 13-18
Unit IV 19-24
Unit V 25-30
Unit VI 31-36
Burns 37-43
Head Injury 44-68
Spine Injury SP 1 – SP 12
  Female Ward –

UNIT NO. BED NO.

Unit I 1-6
Unit II 7-12
Unit III 13-18
Unit IV 19-24
Unit V 39-44
Unit VI 45-56
Burn 29-38
Head Injury SP 1- SP 4

2ndFloor :
Eye Department

 Patient Flow – 45 per day

 Staff – 22
 Special Clinics – Squint Room, Retina Room, DFA Room, Laser
Room.
Emergency Orthopaedic MOG & FOG Ward

 Beds –
 Male - 36
 Female - 19
 Total Staff – 12

3rd Floor :
Medicine Male Emergency
  Sister In Charge Room
 Procedure room
 X-ray Room
 Beds – 67 general
 Paying Beds – 30
 ISO Beds – 6
 Staff – 22
Medicine Female Emergency
 Sister In Charge Room
 Procedure Room
 Beds – 56 general
 Paying Beds – 8
 Staff – 20
Neurology & Neurosurgery
 Neurology Office
 O.T – 2
 Beds – 55 (ICU)
 Paying Beds – 8
 Staff – 17

4thFloor :
Cardiology

 Free Beds – 19
  Paying Beds – 5
 Child Beds – 4
 ICCU
 CTVS Male
 CTVS Female

5thFloor :
Department Of Cardiothoracic Surgery
 Male Beds – 28
 Female Beds – 18
 Staff – 2

Centenary Building
Ground Floor :
Rooms -
I. Medical Superintend Vice Principal Room
II. Deputy Superintendent Room
III. Assistant Superintendent Room
IV. Account Officer Room
V. Cash Office

1st Floor :
Rooms -
I. Anti Natal Department
2nd Floor :
Rooms -
I. Post Natal Department
II. Isolation Ward

3rd Floor :
Rooms -
I. Head of the Department of Gynaecology
II. Gynae Isolation Ward (Paying Beds)
III. Family Planning Centre

4th Floor :
Rooms-
I. Dental Clinic
II. Haematology Centre
III. Head of the Department of Haematology
IV. CB MMA

5th Floor :
Rooms -
I. C.B. (M.F.B)
II. P.M.
III. Dialysis Units

6th Floor :
Rooms -
I. P. S.

CHEST WARD
OPD
  Registration Counter
 Office Room
 Professor Room
 Patient Flow – 75 per day

INDOOR
1stFloor :
 Room-1 : Teachers room
 Room-2 : Department of chest medicine
 Room-4 : Office room
 Room-5 : Sister room
 Room-6 : H.O.D
 Room-7 : RNTCP (DOTS room)
 Room-8 : O.P.D
 Room-9 : junior resident room
 Room-10 : visiting physician room

2ND FLOOR :
Female Ward –
 Infection Room
 Non Infection Room
 Procedure Room
 Beds – 23
 Staff : 12

Male Ward –
 Library
 Beds : 25
 Staff : 13
 BAKER WARD

LOCATION:-
 FLOOR DEPARTMENT
GROUND Urology department & Plastic
surgery(female)
1st FLOOR Plastic surgery department &
Urology(male)
2nd FLOOR E.N.T / Otolaryngology department

GROUND FLOOR:-

 Patient admission day: –

Tuesday & Thursday (plastic surgery)
Monday & Friday (Urology)
 Total Beds:-
Plastic surgery-18
Urology-15
 There are no free beds.
 Total staff-6 (include 1 sister)
1st FLOOR:-
 Patient admission day: –
Tuesday & Thursday (plastic surgery)
Monday & Friday (Urology)

 Total Beds:-
Plastic surgery-18
Urology-15
  There are no free beds.
 Total staff- 7 (include 1 sister)

DEPARTMENT OF OTOLARYNGOLOGY

2ND FLOOR:-

FEMALE WARD-
 Beds-5
 Rooms:-
 Assistant Professor ,HOD room ,Auditorium ,Sister
in charge ,O.T ,Recovery room ,Clinical room
 Total staff-8

MALE WARD-
 Beds-5
 Total staff-8
SOME INFORMATION:-

 Every day admission & every day discharge.

 1st O.T. opening time-5 pm

GYNAECOLOGY OPD

 FIRST FLOOR:-
 ROOMS-
 Well baby clinic, Adolescent Health Clinic,Nephrology
Clinic, Asthma.
 Sister gives tetanus to gynae
Mother.
 Rm No-57:-Here HIV Test is conducted.59- Gynae patient
check-up room .60, 61:-Antenatal mother check-up
room,62, 64:-VS room , 65-RMO room.
 Main test :- HIV , Stool, Urine fasting , TC ,DC ,HB
,ESR ,Uric acid , Urea acid , Urea, Haemoglobin.
 SECOND FLOOR:-
p.p unit , General bed:-(45+36)
 THIRD FLOOR:-
Beds-12,FP ward, General bed (25+30), gynaeopd.
 FOURTH FLOOR:-
BMTroom,Hematology(ITU),procedure room ,general
ward.
 FIFTH FLOOR:- ICU
 SIXTH FLOOR:-Bed-(40+9+7),OT, pediatric surgery.

FRASER WARD
 GROUND FLOOR :
 HEAD OF THE DEPARTMENT
ORTHO
  B.B.U / F.D
1St FLOOR:

 F.A / F.B
 F.A.F / F.B.F
 SISTER
 SURGERY HOD & OFFICE
 TOTAL BED : 54
 Male -1 – 27
 Female – 28 – 54
 PATIENT TYPE :
 Appendix problem
 Cholesectomy
 Herniosectomy
2ndFLOOR :
(ORTHOPAEDIC SURGERY)
 TOTAL BED : 75
 Male : 54
 Female : 23
 PATIENT TYPE :
 Fracture

DEPARTMENT OF GENERAL MEDICINE

MALE WARD :
 NURSING STAFF ROOM
  HOUSE KEEPING
 SISTER-IN-CHARGE
 PROCEDURE ROOM
 X-RAY
 ECG
 PAYING BED’s – 16
 DOCTER CHAMBER
 ICU : 2
 TOTAL BED – 110
FEMALE WARD :
 BLOCK SISTER ROOM
 NURSING STAFF – 14
 PROCEDURE ROOM
 PATIENT CABIN – 17
 PAYING BED – 11
 FEMALE ICU – 11
 TOTAL BED – 85

CT SCAN

 Staff:15
 Patient flow:40/day
 For BPL card/Academic case they can get 50% discount.
 24 hr service
 Report time within 24 hr
 Pregnant ladies don’t go to CT Scan otherwise their baby
will become handicapped.

MRI

 MRI: Magnetic Resonance Imaging

 Patient flow:35/day
 365/days delivery
 Staff:15-20
 Who have magnetic things in their body like pacemaker
can’t do this.

ANATOMY

 Room: Tissue section slide ,Histology lab, Dissection table,

x-ray, organ chart, seminar room, preparation room.
 FORMALIN: Formalin is injected through the artery to dry
up the blood.
 An instrument was available there to cut and break bones.
 Microtome was used to cut tissue.
 ENQUIRY
 Some particular test are free, For some patients whose
monthly income is below 2000 and for those who bring
panchayat.

 Firstly the patient writes a letter to the doctor.The letter with

the doctors permission is forwarded to the masters office.
Then the ward master gives a permission card filled by him
to the patient party which is to be kept with them.

LINEN STORE

 The hospital store is divided into two broad categories:-

 CONSUMABLE STORES: used only once
 NON CONSUMABLE STORES: used again and
again
 LINEN STORE: it includes textiles, synthetic fabric
and woollen articles and furnishings.
 Kitchen
The diet and kitchen feature in the Hospital assists the hospital
kitchen staff to provide meals to inpatients as per the
instructions of the dietician and physician. The dietician works
with the physician to define the diet for the patient. This module
allows for ordering and scheduling of meals, changing the orders
as per dietician's instructions. There are many kind of diet chart
available in NRS Hospital such as,
I. Diet A – Full Rice Diet
II. Diet B – Admission Diet
III. Diet C – Diet for Children
IV. Diet D – Boiled/Soft Rice Diet
V. Diet E – Diabetic Diet
VI. Diet F – Uraemic Diet
VII. Diet G – Full Fluid Diet
VIII. Diet H – Vegetarian Diet

 Govt. Staff – 4
 Govt. Kitchen Officer – 1
 Non Govt. Staff – 50
 Non Govt. staffs delivers the food to the departments.
Morgue
A morgue or mortuary (in a hospital or elsewhere) is used for
the storage of human corpses awaiting identification or removal
 for autopsy or disposal by burial, cremation or other method. In
modern times corpses have customarily been refrigerated to
delay decomposition. The example of Registration book of
morgue in NRS Medical college and hospital is given below,
Sl. Admission Death D Resid Date S A Natio Reli Profe Cause P W Recei Sign.
No. Register Date e ence of e g nality gion ssion of h a ved Of
No. a adm x e Death y r Time Patien
t issio si d t Party
h n in ci /
T hosp a B
i ital n e
m d
e N
o.

FLOW CHART OF STORE

 HOSPITAL STORE/ MAIN STORE

O.P.D INDOOR DEPARTMENT

PHARMACY SUB STORE

DIFFERENT WARDS

EYE E.N.T SURGERY

CARDIOLOGY NEUROLOGY ORTHO GYNAE
PROCESS:-Based on the demand of medicine and equipment’s the
government hospital call tender for supplying these goods. National as
well as international companies are allowed to participate in the tender
process. Based on this process, the company providing the medicine of
optimum quality at the lowest price is selected.
Since the process of calling for tender is a lengthy process, to cater to the
equipments for a limited time(say 45 days) the
CMS ( central medicine store) provides medicine and equipments.