SCCA2023 SULIT/CONFIDENTIAL PEPERIKSAAN AKHIR SEMESTER PERTAMA SESI 2018/2019 FINAL EXAMINATION FIRST SEMESTER SESSION 2018/2019 KOD/NAMA KURSUS _ : SCCA2023 KOMUNIKASI KEMANUSIAAN | HUMAN COMMUNICATION COURSE CODE / WAME TARIKH + 8 JANUARI/ JANUARY 2019 (SELASA / TUESDAY) DATE MASA 2:30 PM — 5:00 PM (27 JAM / HOURS) TIME TEMPAT : DTSO, PM VENUE ARAHAN: 1. Kertas soalan ini mengandungi LAPAN (8) soalan di’ BAHAGIAN A dan DUA (2) soaian di BAHAGIAN B dalam TUJUH (7) halaman bercetak tidak fermasuk kulit hadapan. 2. Jawab SEMUA soalan di BAHAGIAN A dalam ruang jawapan dalam kertas soaian ini dan BAHAGIAN B dalam kertas jawapan yang disediakan. 3. Anda TIDAK DIBENARKAN membawa kertas soalan ini keluar dari dewan peperiksaan INSTRUCTIONS: 1. This question paper contains EIGHT (8) questions in SECTION A and TWO (2) questions in SECTION B in SEVEN (7) printed pages excluding the cover page 2. Answer ALL questions in Section A in the provided space in this question paper and Section B in answer sheet provided, 3. You are NOT ALLOWED to bring this question paper out of the examination halt NO. MATRIK - [TTT 1) MATRIC NO. (dengan perkataan in words } (derigan angka /in numbers ) NO. KAD PENGENALAN : ET) LC IDENTIFICATION CARO NO. PENSYARAH : LECTURER KUMPULAN NO.MEJA : GROUP — TABLE NO. — JANGAN BUKA KERTAS SOALAN INI SEHINGGA DIBERI ARAHAN DO NOT OPEN THIS QUESTION PAPER UNTIL INSTRUCTED SULIT/CONFIDENTIAL$CCA2023 Human Communication Matric No: BAHAGIAN A: SOALAN STRUKTUR (60 MARKAH) SECTION A: STRUCTURED QUESTIONS (60 MARKS) 1. Jelaskan prinsip-prinsip komunikasi kemanusiaan berikut: Explain the following principles of human communication: a) Pakej signal dan isyarat / Signa! and symbol package (2 markah/marks) b) Transaksional / Transactional (2 markah/marks) ¢) Berterusan / Continuous (2 markah/marks) 4) Ketidakpastian makna / Ambiguous meaning (2 markah/marks)SCCA2023 Human Communication Matric No: e) Dimensi kandungan dan hubungan / Content and relational dimension (2 markah/marks) 2. Terangkan TIGA (3) elemen yang mempengaruhi pembentukan konsep kendiri seseorang, Describe THREE (3) elements that influence the formation of one’s self-concept. (2 markah/marks) (2 markah/marks) (2 markah/marks)SCCA2023 Human Communication Matric No: 3. Terangkan maksud komunikasi bukan lisan berikut. Explain the meaning of the following nonverbal communication: a) Proksemik / Proxemics b) Heptik / Haptics (2 markah/marks) ¢) Kronemik /Chronemics {2 markah/marks) 4, Terangkan TIGA (3) gaya mencerap yang berkesan. Describe THREE (3) styles of effective listening. (2 markah/marks) (2 markah/marks} i (2 markah/marks)SCCA2023 Human Communication Matric No: 5, (2 markah/marks) Jelaskan tujuan temuduga berikut: Explain the purpose of the following interviews. a) Temuduga pembujukan / the persuasive interview {2 markah/marks) b) Temuduga penilaian / the appraisal interview (2 markah/marks) cj Temuduga maklumat / the information interview (2 markah/marks) ._Jelaskan TIGA (3) teknik untuk mengurangkan kerisauan dalam komunikasi awam. Explain THREE (3) techniques to reduce anxiety in public communication. (2 markah/marks)SCCA2023 Human Communication Matric No: (2 markah/marks) (2 markah/marks) 7. a) Terangkan maksud ‘kesan halo’ berdasarkan Teori Personaliti Implisit. Berikan contoh untuk menyokong jawapan anda. Describe the meaning of halo effect based on the Implicit Personality Theory. Provide an example to support your answer. (4 markah/marks) b) Jelaskan DUA (2) faktor yang mempengaruhi pembentukan tanggapan menurut Teori Personaliti Implisit. Explain TWO (2) factors that influence the formation of impression based on Implicit Personality Theory. (4 markah/marks)SCCA2023 Human Communication Matric No: (4 markah/marks) 8, Huraikan andaian asas teori berikut yang berkaitan dengan proses pembinaan hubungan interpersonal. Eloborate on the basic assumption of the following theories that related to the process of building an interpersonal relationship. a) Teori penembusan sosial/Social penetration theory (4 markah/ marks) 4) Teori pertukaran sosial /Social exchange theory (4 markah/ marks) 6SCCA2023 Human Communication Matric No: __ BAHAGIAN B: SOALAN ESE (40 MARKAH) SECTION B: ESSAY QUESTIONS [40 MARKS) 1 Bincangkan EMPAT (4) strategi komunikasi yang boleh diamalkan untuk mengekalkan hubungan interpersonal. Discuss FOUR (4) communication strategies that can be practiced to maintain interpersonal relationship, (20 markah/marks) Huraikan EMPAT (4) pendekatan kepimpinan bagi menangani konflik dalam konteks komunikasi kumpulan. Berikan contoh yang sesuai untuk setiap pendekatan tersebut. Eloborate FOUR (4) leadership approaches in managing conflict in the context of group communication. Provide an appropriate example for each approach (20 markah/marks) KERTAS SOALAN TAMAT END OF QUESTION PAPER