NTRA April 2020 Benchmarking Report Full PDF

‫تقرير مختصر عن نتائج قياس جودة خدمات شبكات‬
‫المحمول عن شهر ابريل ‪2020‬‬
‫إصدار ‪ 1‬يونيو ‪2020‬‬
‫‪1 / 284‬‬ ‫‪National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020‬‬
‫رمس توضيحي "انفوجراف" ملؤرشات جودة‬
٢٠٢٠ ‫خدمات احملمول يف شهر أبريل‬
2 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
‫• يف اطار حرص اجلهاز القويم لتنظمي التصالت عيل حتسني جودة خدمات التصالت املقدمة للمواطنني؛ أصدر اليوم املركز القويم ملراقبة جودة‬
‫خدمات التصالت التابع للجهاز القويم تقريره لنتاجئ قياسات شهر أبريل جلودة خدمات الصوت والانرتنت املقدمة من رشاكت التصالت العامةل‬
‫يف مرص؛ حيث مت اجراء اختبارات جودة اخلدمة خالل الشهر ملا يقرب من ‪ 24‬الف كيلو مرت من املناطق املأهوةل ابلساكن يف مجهورية مرص‬
‫العربية‪ ،‬واملقسمة اىل ما يقرب من ‪ 80‬مدينة ويح؛ حيث متت القياسات خلدمات الصوت والبياانت ابجراء مئات الآلف من املاكملات‬
‫الاختبارية ابلضافة اىل اختبارات خدمات البياانت للمحمول‪.‬‬
‫• يمت تقيمي جودة اخلدمات الصوتية وفقا للمعايري ادلولية واليت من أمهها‪:‬‬
‫‪ o‬مؤرش عدم بدء املاكملة )‪ (Call block‬وهو يعرب عن عدم قدرة العميل عىل بدء املاكملة الصوتية‪.‬‬
‫‪ o‬مؤرش انقطاع املاكملة )‪ (Call drop‬وهو يعرب عن انقطاع اخلط اثناء املاكملة الصوتية‪.‬‬
‫‪ o‬مؤرش جودة صوت املاكملة ( ‪ )Voice quality‬وهو يعرب عن متوسط مس توى جودة الصوت اثناء املاكملة الصوتية‪.‬‬
‫• فامي يمت تقيمي جودة اختبارات خدمات البياانت للمحمول وفقا ملعايري أمهها ‪:‬‬
‫‪ o‬رسعة تزنيل البياانت (‪ )Download Throughput‬ويه رسعة تزنيل احملتوى من الش بكة للعميل‪.‬‬
‫‪ o‬رسعة حتميل البياانت )‪ (Upload Throughput‬ويه رسعة حتميل احملتوى من العميل اىل الش بكة‪.‬‬
‫فامي ييل اعداد املناطق (مدن وأحياء) اليت مت رصد اهنا تعاين من مشألك يف جودة اخلدمات الصوتية يف شهر ابريل ‪:‬‬
‫• لرشكة فودافون‪ :‬من أصل (‪ )80‬مدينة ويح مت اجراء اختبارات القياس علهيم مت رصد عدد (‪ )18‬مدينة ويح تعاين من تأثر يف مؤرش عدم بدء املاكملات‪ ،‬من أمهها مدينيت‬
‫والعبور ومرص اجلديدة ومدينة نرص واملرج والسالم وحدائق القبة والعباس ية وشربا واملقطم يف القاهرة‪ ،‬ومن حيث عدم أكامتل أو انقطاع املاكملات عدد (‪ )4‬مدينه ويح وأمهها‬
‫يف القاهرة املعادي‪ ،‬ومن حيث جوده صوت املاكملات عدد (‪ )6‬مدينه ويح أمهها يف القاهرة مدينيت‪.‬‬
‫• ولرشكة اوراجن‪ :‬من أصل (‪ )80‬مدينة ويح مت اجراء اختبارات القياس علهيم مت رصد عدد (‪ )23‬مدينة ويح تعاىن من تأثر يف مؤرش عدم بدء املاكملات‪ ،‬من أمهها العبور‬
‫والتجمع ومدينة نرص والعباس ية وحلوان يف القاهرة والسادس من اكتوبر والش يخ زايد والهرم ويف اجلزية‪ ،‬ويف السكندرية‪ ،‬مناطق يف غرب الاسكندرية ومرىس مطروح‪ ،‬ومن‬
‫حيث جوده صوت املاكملات عدد (‪ )11‬مدينه ويح أمهها مناطق يف رشق وغرب الاسكندرية‪.‬‬
‫• ولرشكة اتصالت‪ :‬من أصل (‪ )80‬مدينة ويح مت اجراء اختبارات القياس علهيم مت رصد عدد (‪ )17‬مدينة ويح تعاىن من تأثر يف مؤرش عدم بدء املاكملات‪ ،‬من أمهها مدينيت‬
‫والعبور وشربا والزماكل واملعادي واملقطم يف القاهرة‪ ،‬ومن حيث عدم أكامتل أو انقطاع املاكملات عدد (‪ )7‬مدينه ويح وأمهها مدينيت والعبور وحلوان يف القاهرة ومناطق يف‬
‫رشق السكندرية‪ ،‬ومن حيث جودة صوت املاكملات عدد (‪ )4‬امهها السادس من اكتوبر يف اجلزية‪.‬‬
‫• ولرشكة وى‪ :‬من أصل (‪ )80‬مدينة ويح مت اجراء اختبارات القياس علهيم مت رصد عدد (‪ )24‬مدينة ويح تعاىن من تأثر يف مؤرش عدم بدء املاكملات‪ ،‬من أمهها العبور‬
‫والرحاب ومرص اجلديدة ومدينة نرص وحدائق القبة والعباس ية واملنيل وشربا والزماكل وحلوان واملعادي واملقطم يف القاهرة‪ ،‬ويف اجلزية الش يخ زايد ويف السكندرية رشق‬
‫السكندرية‪ ،‬ومن حيث جوده صوت املاكملات عدد (‪ )5‬مدينه ويح أمهها السادس من اكتوبر يف اجلزية ‪.‬‬
‫• ويتضح من التقرير التفصييل أن معايري خدمات البياانت يف احلدود املقبوةل جليع الرشاكت وفقا للرتخيص مع متزي رشاكت أوراجن واتصالت يف رسعة تزنيل‬
‫البياانت فامي عدا بعض املناطق أوقات اذلروة (وفقا للتقرير التفصييل للك منطقة)‪.‬‬
‫• ويأيت هذا التقرير يف اطار متابعة اجلهاز القويم لتنظمي التصالت جلودة اخلدمات املقدمة من مشغيل ش باكت التصالت يف السوق املرصي للمس تخدمني‬
‫ورفع وعي املس تخدمني مبؤرشات جودة هذه اخلدمات‪.‬‬
‫• وفامي ييل قامئة ابملناطق اليت مت رصد هبا حتسن أو سوء للخدمة حسب لك مشغل ومنطقة جغرافية‪:‬‬
Benchmarking Report No. 10
APRIL 2020
10 10 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
Executive
Summary
11
AGENDA
1. Executive Summary
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the
network and getting the market insight about how operators are performing in the market from a QoS/QoE
perspective. NTRA along with Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile
networks in Egypt with focus on the performance of the four operator’s network.
The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over
seven main regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper Egypt. Each area is consisting
of some clusters that will be measured during each month. And the results of each month will be discussed on
this presentation.
This presentation gives a summary view of April-20 measurements that took place in April 2020 for Egypt as
defined in later slides of this presentation, during this survey, a distance of ~ 24,000 KM’s were driven. All
measurements were done in Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees
Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance
indicators used in the survey are included in Annexes slides at the end of this presentation. For this campaign,
Mobile to Mobile voice scenario approach was followed to better represent customer experience in a
modernized manner.
Quantitative Information
Voice Measurements Number of Tests
Total Number of Voice Calls 56,361
Data Measurements Number of Tests

HTTP Download 58,378
HTTP Upload 58,304
HTTP Browsing - Facebook 58,043
HTTP Browsing – Twitter 57,918
HTTP Browsing – Google 58,179
HTTP Browsing – YouTube 58,134
HTTP Browsing – Yahoo 57,955
YouTube - Video Stream 58,231
Total Ping Attempts 2,937,517
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The
tests were in same time and condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience
through Outdoor (in-car user experience). These include block, dropped calls, voice quality, data
throughput. (all details will be found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience
and using a particular type of smartphones to simulate end user. The reported level of service quality may
therefore not be exactly comparable with the consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the
annexes slides) For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for
Download Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
Licensed-KPI’s Violation Percentage over Egypt (31 zones * 8 KPIs in license = 248 possible violations)
6%
4%
96%
94%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
4% 0.4% 4% 1%
96% 95%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
Licensed-KPI’s Violation Percentage over Egypt
9%
29%
7% 64%
91%
Call blocked Rate Call Dropped Rate Call blocked Rate Call Dropped Rate MOS < 2.8
8%
10%
8%
10%
7%
77%
80%
Call blocked Rate Call Dropped Rate SBR UL Call blocked Rate Call Dropped Rate SBR DL SBR UL
Call Blocked Rate - Zones
Call Blocked Rate

40%
38%
36%
34%
32%
30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Call Dropped Rate - Zones
Call Dropped Rate

5%
8.57%
4.42%
6.25%
6.60%
4% 3.57%
2.11%
2.41%
2.11% 2.17%
3.20%
4.69% 2.04%
2.14% 2.20%
2.21%
3%
2%
1%
0%
CSFB Failure Rate - Zones
CSFB Failure Rate

5%
4%
3%
2%
1%
0%
Voice Speech Quality - Zones
Voice Speech Quality on Sample < 2.8

50%
13.56%
40%
11.48% 11.49% 12.92% 11.24% 11.68% 12.65% 11.94% 14.72% 11.43% 11.66%
10.19% 10.84% 14.62% 10.55% 10.73% 10.29% 10.38% 19.20% 12.53% 10.15% 12.04% 10.79% 16.30% 14.26% 11.91%
30%
20%
10%
0%
Download Throughput [kbps] - Zones
HTTP Download Throughput [kbps]

50,000
40,000
30,000
20,000
10,000
Upload Throughput [kbps] - Zones
HTTP Upload Throughput [kbps]

35,000
30,000
25,000
20,000
15,000
10,000
5,000
Download Session Blocked Ratio - Zones
Download Session Block Ratio

60%
50%
40%
30%
20%
10%
0%
Upload Session Blocked Ratio - Zones
Upload Session Failure Ratio

70%
60%
50%
40%
30%
20%
10%
0%
Download Session Setup Time - Zones
Download Session Setup Time [sec]

10
Upload Session Setup Time - Zones
Upload Session Setup Time [sec]

10
Cairo
Region
KPIs
28
AGENDA
14. Annexes
Zones Definition
Cairo
Madinity
Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1
Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams
Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia
Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1
Cairo Z5
Helwan 2
Maadi
Mokattam
Accessibility: Call Blocked Rate 2/3/4G: Short Call
Call Blocked Rate - Overall Call Blocked Rate - Zones

10%
2.14% 8%
1.26% 6%
4%
1.51%
2%
2.28%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

8%
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones
5%
0.82% 4%
0.19% 3%
2%
0.88%
1%
0.58%
0%
Voice Call Retainability is represented by call drop rates.
Voice Call Droped Rate

12%
10%
8%
6%
4%
2%
0%
Madinet el Town
Mostkbal
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
Speech Quality: MOS Voice Speech Quality < 2.8 2/3/4G: Short Call
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
20%
4.68%
15%
4.19%
10%
3.23%
5%
3.91%
0%
0% 10% 20% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
Call Access Time - Overall Call Access Time - Zones

15
6.76
10
7.72
9.58 5
10.05
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
Madinet el Town
Mostkbal
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.71 4
0.84 3
2
0.84
1
0.88
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
Circuit Switch Fall Back Delay

5
0
Madinet el Town
Mostkbal
Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call
Telephony Return Delay - Overall Telephony Return Delay - Zones

5
0.72 4
0.80 3
2
0.60
1
0.62
0
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
Telephony Return Delay

5
0
Madinet el Town
Mostkbal
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones

5
3.40 4
3.42 3
2
3.43
1
3.40
0
Voice Speech Quality

5
0
Madinet el Town
Mostkbal
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 98% 2%
Orange 100% 0%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR 0.06%
wideband (AMR WB) leads to better voice quality experience by the end EFR
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
Analysis: Dropped Calls Causes
9%
20%
30%
2G Quality
43% 2G Quality
3G Quality
3G Quality
41% Mobility Issue 30%
Core Network
Other
RAN Issue
RAN Issue 20%
5%
2%
4%
45% 7%
2G Quality 2G Quality
32%
3G Quality 48% 3G Quality
Core Network Core Network
43% 10%
Mobility Issue Mobility Issue
4%
RAN Issue RAN Issue
3%
4%
All Operators: Dropped Calls Locations 1/2
Analysis: Failed Calls Causes
1% 7%
2G Quality 3%
21% 3G Quality
32%
3G Quality 3%
1% 4G Quality
4G Coverage
41% Core Network
13%
15% CSFB Issue
CSFB Issue
Mobility Issue
Mobility Issue
No service 25%
9% No service
8% Other
Paging Issue
1% 12% Paging Issue 7%
RAN Issue
RAN Issue 1%
15% 3G Quality
11% 3G Quality
26% 4G Quality
20% 4G Quality
13%
Core Network 10%
5% Core Network
CSFB Issue 7%
5% 9% CSFB Issue
Mobility Issue
Mobility Issue
1% No service
12% 23% No service
1% Other 15%
18% Paging Issue
9% Paging Issue
RAN Issue
RAN Issue
All Operators: Blocked Calls Locations 1/2
AGENDA
14. Annexes
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35,000 140,000
30,000 120,000
25,000 100,000
Maximum throughput
Average throughput
20,000 80,000
15,000 60,000
10,000 40,000
5,000 20,000
- -
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
47 47 / 284 Vodafone Orange Etisalat We National

Vodafone Max
Telecom Orange Max Authority
Regulatory Etisalat Max| Benchmarking
We Max Report No. 10 | April 2020
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
20057 35,000
30,000
31071 25,000
20,000
26396 15,000
10,000
24696 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
400 MB File FDTT HTTP Download Throughput [kbps]

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
10084 25,000
20,000
24266
15,000
10153 10,000
5,000
15676
0
0 5,000 10,000 15,000 20,000 25,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
200 MB FDTT HTTP Upload Throughput [kbps]

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
20%
0.48%
15%
0.39%
10%
0.41%
5%
0.88%
0%
Download Session Blocked Ratio

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
15%
0.45%
10%
0.42%
0.22% 5%
1.16%
0%
Upload Session Blocked Ratio

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
HTTP Download Average Session Setup Time
Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones
10
0.18 8
0.10 6
4
0.20
2
0.10
0
Average Session Setup Time [sec]

10
0
Madinet el Town
Mostkbal
HTTP Upload Average Session Setup Time
10
0.06 8
0.04 6
4
0.11
2
0.10
0

10
0
Madinet el Town
Mostkbal
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall
20MB Download Throughput [kbps] - Zones
35,000
19,634
30,000
29,278 25,000
20,000
26,117 15,000
10,000
23,572 5,000
0 10,000 20,000 30,000 0
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20MB Download Throughput [kbps]

40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
20,000
4,461
15,000
13,254
10,000
9,710
5,000
9,029
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
2MB Upload Throughput [kbps]

20,000
15,000
10,000
5,000
0
Mostkbal
Session Failure Ratio
Session Failure Ratio - Overall Session Failure Ratio - Zones

10%
0.90%
0.49%
5%
0.38%
1.63%
0%

20%
10%
0%
Madinet el Town
Mostkbal
Session Time
Average Session Time - Overall Average Session Time - Zones

10
4.20 8
4.15 6
4
4.80
2
3.16
0
Average Session Time

12
10
0
Madinet el Town
Mostkbal

10%
0.82%
0.40%
5%
0.36%
1.33%
0%

20%
15%
10%
5%
0%
Madinet el Town
Mostkbal
Session Time

10
2.16 8
2.00 6
4
2.31
2
1.85
0

10
0
Madinet el Town
Mostkbal
YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones
20%
3.54%
15%
0.57%
10%
0.55%
5%
2.66%
0%
YouTube Session Failure Ratio

50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones

900
133 800
700
600
36 500
400
47 300
200
49 100
0
0 50 100 150 200 250 300 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Freezing Time
2,000
1,500
1,000
500
0
Mostkbal
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

5
4.06 4
4.09 3
2
4.08
1
4.09
0
Video Quality - VMOS

5
0
Madinet el Town
Mostkbal
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
2.14 4
1.74 3
2
1.79
1
1.70
0
Time to First Picture [s]

5
0
Madinet el Town
Mostkbal
Youtube - Image Resolution
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
64
Giza
Region
KPIs
65
AGENDA
14. Annexes
Zones Definition
Giza
Zayed 1
Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2
Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen

6%
0.46%
4%
1.89%
0.57% 2%
1.12%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3
Call Blocked Rate

8%
6%
4%
2%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
5%
0.26% 4%
0.31% 3%
2%
0.47%
1%
0.36%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%

5%
0.00% 4%
0.00% 3%
0.00% 2%
1%
0.00%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
10%
3.50%
3.99%
5%
4.99%
5.32%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

15%
10%
5%
0%

15
6.73
10
7.66
7.75 5
9.11
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time

15
10
0
5
0.73 4
0.79 3
2
0.65
1
0.89
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0

5
0.72 4
0.85 3
2
0.66
1
0.71
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0

5
3.40 4
3.42 3
2
3.52
1
3.40
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
better MOS served.
Vodafone 100% 0%
Orange 100%
3G
Etisalat 99% 2G
We 99%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
20% 17% 16%
2G Quality
3G Quality 17%
20% 60% 3G Quality
Mobility Issue
Core Network
RAN Issue 50%
RAN Issue
44% 43%
56% 57%
RAN Issue RAN Issue
22%
22% 3G Quality
11%
38% 4G Quality
3G Quality 3%
5% Core Network
CSFB Issue
45% CSFB Issue
22% Mobility Issue 5%
8% 19% Mobility Issue
RAN Issue
No service
RAN Issue
9% 9% 14% 3G Quality
27%
3G Quality 36% 4G Quality
9% 9%
CSFB Issue CSFB Issue
No service 14% Mobility Issue
46% Other 14% No service
Paging Issue Paging Issue
9% RAN Issue
4%
AGENDA
14. Annexes
40,000 140,000
35,000
120,000
30,000
100,000
Maximum throughput
25,000
Average throughput
80,000
20,000
60,000
15,000
40,000
10,000
20,000
5,000
- -
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
45,000
20213 40,000
35,000
30,000
34403 25,000
20,000
27514 15,000
10,000
23097 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000 Zone 1 Zone 2 Zone 3

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
35,000
11650 30,000
25,000
26119 20,000
15,000
6931
10,000
13137 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

39,000
37,500
36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
10%
0.48%
0.13%
5%
0.80%
0.32%
0%

10%
5%
0%
10%
0.24%
0.04%
5%
0.50%
0.75%
0%

10%
5%
0%
10
0.24 8
0.10 6
4
0.24
2
0.13
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
HTTP Upload Average Session Setup Time [sec]
10
0.05 8
0.05 6
4
0.12
2
0.13
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
40,000
19,920 35,000
30,000
32,252 25,000
20,000
27,169 15,000
10,000
22,548 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Zone 1 Zone 2 Zone 3

40,000
30,000
20,000
10,000
0
20,000
4,615
15,000
14,083
10,000
11,159
5,000
7,463
0
0 5,000 10,000 15,000 20,000 Zone 1 Zone 2 Zone 3

25,000
20,000
15,000
10,000
5,000
0

5%
0.34% 4%
0.04% 3%
2%
0.95%
1%
1.02%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

6%
5%
4%
3%
2%
1%
0%
Session Time

10
4.21
4.28
5
5.13
3.31
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0

5%
0.29% 4%
0.13% 3%
2%
1.25%
1%
1.12%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

6%
5%
4%
3%
2%
1%
0%
Session Time

10
1.99 8
1.88 6
4
2.30
2
1.89
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
5%
0.39% 4%
0.18% 3%
2%
0.81%
1%
1.14%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%

300
54.89 250
200
44.63
150
75.56 100
50
47.86
0
0 50 100 150 200 Zone 1 Zone 2 Zone 3
Freezing Time
600
500
400
300
200
100
0
Video Quality

5
4.09 4
4.09 3
2
4.09
1
4.09
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
Time to 1st Picture
5
2.05 4
1.71 3
2
1.83
1
1.72
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
101 / 284 101 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
Alexandria
Region
KPIs
102
AGENDA
14. Annexes
Zones Definition
Alexandria
East1
East2
Alex Z1
East3
East4
East5
West 1
Alex Z3 Alex Z2
West 2
Matrouh
Northencoast

5%
0.61% 4%
1.38% 3%
2%
0.54%
1%
1.40%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
Call Blocked Rate

15%
10%
5%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
5%
0.39% 4%
0.23% 3%
2%
0.46%
1%
0.39%
0%

5%
4%
3%
2%
1%
0%

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
20%
4.31%
8.71%
10%
4.48%
4.77%
0%
0% 10% 20% East Alex West Alex Northen Coast

20%
10%
0%

15
6.57
10
8.88
7.50 5
8.61
0
0 5 10 15 East Alex West Alex Northen Coast
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
5
0.67 4
1.13 3
2
0.65
1
0.83
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

5
0

5
0.67 4
1.11 3
2
0.66
1
0.73
0

5
0

5
3.40 4
3.33 3
2
3.52
1
3.41
0

5
0
better MOS served.
Vodafone 99% 1%
Orange 95% 5%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end HR
AMR WB
AMR NB
0% 20% 40% 60% 80% 100%
20%
33%
3G Quality
20% 60% 2G Quality
Mobility Issue 67%
3G Quality
RAN Issue
33% 40%
60%
67%
RAN Issue RAN Issue
6%
13% 5%
25%
28%
4G Coverage 28% Core Network
38%
12% Mobility Issue CSFB Issue
No service Mobility Issue
12% RAN Issue RAN Issue

33%
3G Quality
11% 17% 4G Quality
17% 5%
Core Network
43%
5% CSFB Issue
57% 3G Quality
11% Mobility Issue
CSFB Issue 6%
17% 11% No service
Other
Paging Issue
RAN Issue
AGENDA
14. Annexes
35,000 220,000
200,000
30,000
180,000
25,000 160,000
140,000
Maximum throughput
Average throughput
20,000
120,000
100,000
15,000
80,000
10,000 60,000
40,000
5,000
20,000
- -
121121 / 284 Vodafone Orange Etisalat We National

Vodafone Max
50,000
45,000
32249 40,000
35,000
29393 30,000
25,000
20,000
26826 15,000
10,000
28313 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 East Alex West Alex Northen Coast

65,000
62,500
60,000
57,500
55,000
52,500
50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
30,000
27,000
11689 24,000
21,000
22745 18,000
15,000
12,000
6266 9,000
6,000
16524 3,000
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 East Alex West Alex Northen Coast

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
10%
0.07%
0.07%
5%
0.45%
0.16%
0%
0% 5% 10% East Alex West Alex Northen Coast

15%
10%
5%
0%
10%
0.07%
0.07%
5%
0.37%
0.24%
0%

15%
10%
5%
0%
10
0.16 8
0.12 6
4
0.29
2
0.11
0

10
0
10
0.04 8
0.06 6
4
0.12
2
0.12
0

10
0
40,000
29,309 35,000
30,000
27,370 25,000
20,000
26,259 15,000
10,000
26,992 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 East Alex West Alex Northen Coast

55,000
50,000
45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
15,000
4,783
10,000
9,988
7,831 5,000
8,650
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast

15,000
10,000
5,000
0

10%
0.14%
0.07%
5%
0.60%
0.33%
0%

15%
10%
5%
0%
Session Time

10
3.73 8
3.73 6
4
5.41
2
3.43
0

15
10
0

10%
0.14%
0.07%
5%
0.52%
0.24%
0%

10%
5%
0%
Session Time
10
1.94 8
1.91 6
4
2.41
2
2.04
0

10
0
10%
0.27%
0.07%
5%
0.60%
0.49%
0%

10%
5%
0%

100
31
16
50
19
8
0
0 50 100 150 200 East Alex West Alex Northen Coast
Freezing Time
200
150
100
50
0
Video Quality

5
4.09 4
4.10 3
2
4.06
1
4.08
0

5
0
Time to 1st Picture
5
1.77 4
1.79 3
2
1.82
1
1.75
0

5
0
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
138
Delta
Region
KPIs
139
AGENDA
14. Annexes
Zones Definition
Delta Cities
Delta Z1
Banha
Qalyoub
Qanatir
Delta Z2
10th of ramadan
Faqous
Zagazig
Delta Z3
Damnhour
Kafr Eldawar
Delta Z4
Kafr el Zayat
Tanta - Mahalla
Delta Z5
Desouk
Kafr El sheikh
Delta Z6
Mansoura
Senbelawen
Domyat
Delta Z7
Ras El bar
Delta Z8
Menoufbagour
Shebin el Koum

12%
1.17% 10%
8%
1.13%
6%
1.34% 4%
2%
2.40%
0%
0% 2% 4% 6% 8% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate

24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
5%
0.85% 4%
0.17% 3%
2%
0.51%
1%
0.47%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5%
4%
3%
2%
1%
0%

5%
0.04% 4%
0.04% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
20%
5.24%
7.14%
10%
4.34%
4.92%
0%
0% 5% 10% 15% 20% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

20%
10%
0%

15
6.71
10
8.18
7.95 5
8.81
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
receiving terminal.
Call Access Time

15
10
0
5
0.61 4
0.85 3
2
0.75
1
0.79
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5
0

5
0.66 4
1.15 3
2
0.83
1
0.76
0

5
0

5
3.40 4
3.34 3
2
3.48
1
3.39
0

5
0
better MOS served.
Vodafone 98% 2%
Orange 99% 1%
3G
Etisalat 99% 1% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR 0.09%
wideband (AMR WB) leads to better voice quality experience by the end EFR 0.09%
AMR WB
AMR NB
0% 20% 40% 60% 80% 100%
5%
10% 2G Coverage 25%
30%
2G Quality
50% 3G Quality
3G Quality
Core Network 25%
5% RAN Issue
Mobility Issue
RAN Issue
9% 9%
18% 3G Coverage
3G Coverage
50% 33% 3G Quality
55%
3G Quality 9%
Core Network
Core Network 9%
8% Mobility Issue
RAN Issue
RAN Issue
4%
4%
3G Quality
7%
4% 4G Coverage
29% 18%
3G Coverage 7% 4G Quality
3G Quality 48% CSFB Issue
11%
Mobility Issue Mobility Issue
21%
No service 11% No service
28% 4%
RAN Issue 4%
Other
Paging Issue
RAN Issue
2%
12%
12%
2G Quality
2% 5%
9% 2% 3G Quality
3G Quality
4G Quality
13% CSFB Issue 67% 11%
Core Network
66% No service
CSFB Issue
RAN Issue
Paging Issue
RAN Issue
AGENDA
14. Annexes
35,000 140,000
30,000 120,000
25,000 100,000
Maximum throughput
Average throughput
20,000 80,000
15,000 60,000
10,000 40,000
5,000 20,000
- -

Vodafone Max
40,000
22689 35,000
30,000
29176 25,000
20,000
23662 15,000
27152 10,000
5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
25,000
12205 20,000
17143 15,000
10,000
12401
5,000
13288
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.19%
10%
0.11%
0.13% 5%
0.38%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

10%
5%
0%
15%
0.23%
10%
0.07%
0.17% 5%
0.13%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

15%
10%
5%
0%
10
0.14 8
0.15 6
4
0.16
2
0.11
0

10
0
10
0.06 8
0.07 6
4
0.14
2
0.13
0

10
0
40,000
21,876 35,000
30,000
28,182 25,000
20,000
23,838 15,000
10,000
26,886 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
15,000
4,614
10,000
10,388
8,266 5,000
8,205
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

20,000
15,000
10,000
5,000
0

10%
0.19%
0.26%
5%
0.34%
0.46%
0%

10%
5%
0%
Session Time
Average Session Setup - Overall Average Session Setup - Zones

15
4.02
10
4.30
4.68 5
3.43
0

15
10
0

10%
0.27%
0.11%
5%
0.26%
0.25%
0%

10%
5%
0%
Session Time
Average Session Setup - Overall Average Session Setup - Zones

10
2.36 8
2.32 6
4
2.56
2
2.22
0

10
0
25%
0.63% 20%
0.33% 15%
10%
3.52%
5%
0.72%
0%

35%
30%
25%
20%
15%
10%
5%
0%

1,200
70 1,000
800
81
600
142 400
200
109
0
Freezing Time
2,500
2,000
1,500
1,000
500
0
Video Quality

5
4.07 4
4.08 3
2
4.06
1
4.06
0

5
0
Time to 1st Picture
5
1.96 4
1.88 3
2
2.10
1
1.91
0

5
0
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
175
Canal
Region
KPIs
176
AGENDA
14. Annexes
Zones Definition
Canal City
Canal Z1
Fayed Abou Sultan
Ismailia
Qantara
Canal Z4 Canal Z3 Canal Z2

Sokhna
Suez
PortSaid
Hurghada

5%
0.65% 4%
1.71% 3%
2%
0.52%
1%
1.05%
0%
0% 1% 2% 3% 4% 5% 6% Ismailia Suez PortSaid
Call Blocked Rate

5%
4%
3%
2%
1%
0%
Ismailia Sokhna Suez PortSaid
5%
0.66% 4%
0.13% 3%
2%
0.26%
1%
0.53%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid

5%
4%
3%
2%
1%
0%

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
20%
3.37%
7.37%
10%
3.79%
4.06%
0%
0% 5% 10% 15% Ismailia Suez PortSaid

20%
10%
0%

15
6.50
10
8.33
8.00 5
8.59
0
0 5 10 15 Ismailia Suez PortSaid
receiving terminal.
Call Access Time

15
10
0
5
0.92 4
1.14 3
2
0.96
1
0.97
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0

5
1.03 4
1.04 3
2
1.20
1
1.02
0
0 1 2 3 4 5 Ismailia Suez PortSaid

5
0

5
3.43 4
3.36 3
2
3.55
1
3.42
0

5
0
better MOS served.
Vodafone 100% 0%
Orange 97% 3%
3G
Etisalat 100% 0% 2G
We 99% 1%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
40% 40%
2G Quality
20% RAN Issue 100%
25%
50% 50%
RAN Issue 75% RAN Issue
20%
38%
No service
60% 20% CSFB Issue
Other 62%
RAN Issue
RAN Issue
13%
25% 12%
3G Quality
12%
13%
Core Network
50% CSFB Issue
12% CSFB Issue
No service
25% Mobility Issue
RAN Issue 38%
Other
RAN Issue
AGENDA
14. Annexes
35,000 180,000
160,000
30,000
140,000
25,000
120,000
Maximum throughput
Average throughput
20,000
100,000
80,000
15,000
60,000
10,000
40,000
5,000
20,000
- -

VodafoneTelecom
Max Orange Max Authority
40,000
37,500
32983 35,000
32,500
30,000
27,500
28092 25,000
22,500
20,000
17,500
31064 15,000
12,500
10,000
7,500
26129 5,000
2,500
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Ismailia Suez PortSaid

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
30,000
11584 25,000
20,000
24720
15,000
22088 10,000
5,000
20015
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,000 Ismailia Suez PortSaid

33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
10%
0.24%
0.12%
5%
1.32%
0.25%
0%
0% 5% 10% 15% Ismailia Suez PortSaid

10%
5%
0%
10%
0.24%
0.12%
5%
1.06%
0.64%
0%
0% 5% 10% Ismailia Suez PortSaid

10%
5%
0%
Average Session Setup Time [sec] - Overall Average Session Setup Time - Zones
10
0.10 8
0.13 6
4
0.15
2
0.10
0
Average Session Setup Time

10
0
Average Session Setup Time [sec] - Overall Average Session Setup Time - Zones
10
0.05 8
0.06 6
4
0.10
2
0.11
0
Average Session Setup Time

10
0
40,000
31,983 35,000
30,000
27,304 25,000
20,000
29,560 15,000
10,000
25,824 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Ismailia Suez PortSaid

40,000
30,000
20,000
10,000
0
20,000
4,452
15,000
14,125
10,000
11,505
5,000
10,202
0
0 5,000 10,000 15,000 Ismailia Suez PortSaid

20,000
15,000
10,000
5,000
0

5%
0.12% 4%
0.62% 3%
2%
1.73%
1%
0.89%
0%

10%
5%
0%
Session Time

15
3.97
10
4.91
3.85 5
3.36
0

15
10
0

10%
0.24%
0.00%
5%
1.85%
0.51%
0%

10%
5%
0%
Session Time

10
2.32 8
2.40 6
4
2.15
2
2.12
0

10
0
10%
0.24%
0.25%
5%
1.61%
0.64%
0%

10%
5%
0%

300
12 250
200
328
150
27 100
50
16
0
0 100 200 300 400 Zone 1 Zone 2 Zone 3
Freezing Time
600
500
400
300
200
100
0
Video Quality

5
4.10 4
4.06 3
2
4.09
1
4.09
0

5
0
Time to 1st Picture
5
1.89 4
2.36 3
2
1.58
1
1.74
0
0 1 2 3 4 5 6 Ismailia Suez PortSaid

5
0
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
212
Upper Egypt
Region
KPIs
213
AGENDA
14. Annexes
Zones Definition Upper Egypt
Upper Z8 Upper Z7 Upper Z6 Upper Z5 Upper Z4 Upper Z3 upper Z2 Upper Z1

Fayoum
SinurisTirsa
BanySwif
Wasta
AbuQurqas
Menya
Asyut
DayroutManfalout
Sohag
TahtaAkhmim
Kharga
Dakhla
Farafra
Qena
Nagaa
Esna
Luxor
Aswan
Upper Z9
Abu Semble
Komombo

18%
16%
2.55% 14%
12%
2.65% 10%
8%
4.35% 6%
4%
4.55% 2%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

34%
32%
30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra - Farashut Daraw - Abu
Sembele
5%
0.28% 4%
0.37% 3%
2%
0.61%
1%
0.52%
0%

10%
8%
6%
4%
2%
0%
Sembele

5%
0.15% 4%
0.00% 3%
2%
0.05%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Sembele
15%
5.93%
10%
6.51%
5.14% 5%
6.29%
0%
0% 10% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

20%
15%
10%
5%
0%
Sembele

15
6.47
10
8.01
8.01 5
8.95
0
0 5 10 15 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Access Time

15
10
0
Sembele
5
0.89 4
0.92 3
2
1.09
1
1.21
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

5
0
Sembele

5
0.99 4
1.22 3
2
0.70
1
0.73
0

5
0
Sembele

5
3.38 4
3.34 3
2
3.50
1
3.39
0

5
0
Sembele
better MOS served.
Vodafone 96% 4%
Orange 99% 1%
3G
Etisalat 97% 3% 2G
We 96% 4%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end HR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
17% 13%
25%
33%
2G Coverage 2G Coverage
25%
2G Quality 3G Coverage
33%
17%
37%
RAN Issue RAN Issue
8% 9%
23% 18%
2G Quality 3G Coverage
69%
RAN Issue 73% RAN Issue
2G Coverage
3G Coverage
3G Coverage
14% 3G Quality 2%
22% 3G Quality
3% 4G Quality
2% 37%
Core Network
53% 7% CSFB Issue
CSFB Issue
14% 2%
Mobility Issue 7%
2%
No service 3%
No service
2%
Other
14% 8% Other
3% Paging Issue
Paging Issue
RAN Issue
RAN Issue
7%
1%
3%
1% 7% 3G Quality
3%
2G Coverage
18%
1% 4G Coverage
19%
2% 3G Coverage 3%
2% 4G Quality
3G Quality
Core Network
4G Coverage 26%
27% 41% CSFB Issue
Core Network 37% 2%
Mobility Issue
CSFB Issue
No service
No service
Paging Issue
RAN Issue
RAN Issue
AGENDA
14. Annexes
35,000 120,000
30,000
100,000
25,000
80,000
Maximum throughput
Average throughput
20,000
60,000
15,000
40,000
10,000
20,000
5,000
- -

Vodafone Max
40,000
17132 35,000
30,000
30739 25,000
20,000
20614 15,000
10,000
25018 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra Hamadi - Daraw - Abu
Farashut Sembele
25,000
8663 20,000
16095 15,000
10,000
10558
5,000
14319
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Farashut Sembele
30%
1.75%
20%
1.26%
1.73% 10%
3.17%
0%

30%
20%
10%
0%
Sembele
25%
1.89% 20%
0.95% 15%
10%
2.47%
5%
3.73%
0%

25%
20%
15%
10%
5%
0%
Sembele
10
0.18 8
0.17 6
4
0.15
2
0.14
0

10
0
Sembele
10
0.11 8
0.15 6
4
0.16
2
0.29
0

10
0
Sembele
45,000
18,117 40,000
35,000
30,000
31,008 25,000
20,000
21,192 15,000
10,000
25,774 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Farashut Sembele
15,000
4,210
10,000
9,921
9,408 5,000
8,051
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

20,000
15,000
10,000
5,000
0
Farashut Sembele

25%
2.58% 20%
1.80% 15%
10%
2.34%
5%
4.29%
0%

30%
20%
10%
0%
Sembele
Session Time

10
4.74 8
4.71 6
4
4.68
2
4.04
0

10
0
Sembele

25%
2.57% 20%
1.88% 15%
10%
2.29%
5%
4.14%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

30%
20%
10%
0%
Sembele
Session Time

10
2.50 8
2.30 6
4
2.42
2
2.51
0

10
0
Sembele
80%
2.52%
60%
2.44%
40%
6.28%
20%
12.84%
0%
0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

80%
60%
40%
20%
0%
Sembele

2,000
183
242
1,000
131
350
0
0 200 400 600 800 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Freezing Time
2,000
1,000
0
Sembele
Video Quality

5
4.05 4
4.02 3
2
4.06
1
4.03
0

5
0
Sembele
Time to 1st Picture
10
2.17 8
2.26 6
4
1.99
2
2.38
0
0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan

10
0
Sembele
100%
80%
60%
Image
Resolution
40%
20%
0%
1088 720 480 360 240 144
249
AGENDA
14. Annexes
KPI definitions - Voice KPIs
Call Access: (non-Licensed KPI)
Call Blocked Rate: (licensed KPI) Represents the period of time elapsed from the sending of a complete
The percentage of unsuccessful call setup attempts to the total destination address (target number) to the setting up of a call to the
number of call attempts in a specified period. receiving terminal.
Threshold value = 2 %
CSFB Delay: (non-Licensed KPI)
Represents the period of time to overlay 3G/2G environment instead
Call Dropped Rate: (licensed KPI) of handling calls in 4G (LTE). Depending on the CSFB strategy.
The percentage of dropped or interrupted calls without the
subscriber’s permission after successful call establishment to the Telephony Return Delay: (non-Licensed KPI)
total number of successfully established attempts. Measures the time that a UE uses to re-join the LTE (4G) network
Threshold value = 2 % after call end
Bad Speech Voice Quality Rate: (licensed KPI)

The percentage of bad speech voice calls (less than 2.8) scored
on MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls. Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)

The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %
KPI definitions - Data KPIs
Session Blocked Rate: (Licensed KPI’s) YouTube Session Failure: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions setup that failed Stream session failure rate in percentage equal Total number of
to attach on the network data domain to the total number of Streams / Total number of failed Streams .
sessions.
Freezing Time: (Non-Licensed KPI’s)
Average freezing during stream in miliseconds. The relative amount of
Average Session Setup Time: (Licensed KPI’s) freezing in the stream, that is, the ratio between the total time of
freezings and the video sequence duration.
The time taken in seconds to access network data domain
averaged over all sessions. Video Quality: (Non-Licensed KPI’s)
Average of visual quality from an average of visual quality per video
stream. The predicted MOS value lies in the range of 1 to 5, where 1
Average http download throughput: (Licensed KPI’s) stands for bad, and 5 for excellent stream quality.
The average rate of successful data downloaded over a
communication channel. The throughput is measured in bits per Time to 1st Picture: (Non-Licensed KPI’s)
second (bit/s or bps). Average Time to first picture appear in seconds for the sessions.
Image Resolution: (Non-Licensed KPI’s)

Average http Upload throughput: (Licensed KPI’s) The total percentage of Image resolutions using in the clips.
The average rate of successful uploaded data over a
communication channel. The throughput is measured in bits per Browsing Session Failure: (Non-Licensed KPI’s)
second (bit/s or bps). The percentage of failed browsing sessions.
Browsing Session Time : (Non-Licensed KPI’s)

Presents the average time needed for browsing (download) a
webpage.
Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage

2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G)
technology
Mobility Issue Problems related to transfer call from one base station to another
No service No service
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
Quantitative Information
Calls License Target value
Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality 10%
CSFB Call Setup Failure Rate 4%
Calls License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec
Average http download throughput 2.5 Mbps
Average http upload throughput 1.5 Mbps
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‫تقرير مختصر عن نتائج قياس جودة خدمات شبكات‬

‫المحمول عن شهر ابريل ‪2020‬‬

‫إصدار ‪ 1‬يونيو ‪2020‬‬

Data Measurements Number of Tests

Call Blocked Rate

Call Dropped Rate

CSFB Failure Rate

Voice Speech Quality on Sample < 2.8

HTTP Download Throughput [kbps]

HTTP Upload Throughput [kbps]

Download Session Block Ratio

Upload Session Failure Ratio

Download Session Setup Time [sec]

Upload Session Setup Time [sec]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality - Overall Voice Speech Quality - Zones

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

0% 20% 40% 60% 80% 100%

47 47 / 284 Vodafone Orange Etisalat We National

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]

Download Session Blocked Ratio

Upload Session Blocked Ratio

Average Session Setup Time [sec]

Average Session Setup Time [sec]

20MB Download Throughput [kbps]

2MB Upload Throughput [kbps]

Session Failure Ratio - Overall Session Failure Ratio - Zones

Session Failure Ratio

Average Session Time - Overall Average Session Time - Zones

Average Session Time

Session Failure Ratio - Overall Session Failure Ratio - Zones

Session Failure Ratio

Average Session Time - Overall Average Session Time - Zones

Average Session Time

YouTube Session Failure Ratio

Freezing Time - Overall Freezing Time - Zones

Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones

Video Quality - VMOS

Time to First Picture [s]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay