This document is Customer Emails and Responses.

It is part of the supporting assessment resources for Assessment Task 3 of BSBCUS501.

Email 1 from customer:

Received: 3 February 2016 11 am
Logged 3 February 2016 12 noon
Response sent out: 6 February 9 am

Hi there
I am interested in getting a quote to clean my house. I am not sure whether weekly or fortnightly will
be better so if you could send me the pricing for both that would be great. I think I would need
approximately 3 hours cleaning for the size of my house.
Can you tell me about why I should use your services in preference to those of other companies?
Kind Regards
Jan Morrison

Response to customer (sent 6 February 9 am):

Dear Jan
Thank you for you contacting us about our services.
Regarding the cleaning service that would best meet your needs, we recommend a three hour weekly
clean. This is our most popular service and includes a full clean of all areas of your house, including
living areas, bedrooms and bathrooms.
Taking up a weekly clean also gives you the benefit of a 20% discount which reduces the total weekly
price from $95 to $85.50.
We look forward to welcoming you as one of our customers. At Ozhouse Clean, we pride ourselves on
the service we deliver to all of our customers. The advantages we offer customers including fully
trained, insured staff who use safe cleaning procedures at all times.
We also have a 24-hour service guarantee. if something isn't done as expected, notify us within 24
hours and we'll return to clean that part off the job free of charge.
I have also attached a list of the services we offer for your information.
Please feel free to contact us if you have any questions.
Kind Regards
Customer Service Officer

© J&S Learningwork 2018

This document is Customer Emails and Responses.
It is part of the supporting assessment resources for Assessment Task 3 of BSBCUS501.
Email 2 from customer:
Received: 8 February 2016 9.30 am
Logged 8 February 2016 12 noon
Response sent out: 12 February 5 pm

Hi Ozhouse Clean Staff

I am a busy professional with a large family and would love to get a regular monthly clean. My
preference is for cleaning with non-toxic products. I’m also interested in one off services you offer, for
example oven cleaning?
Can you also recommend any environmentally friendly products for use when I am doing my own
cleaning?
By the way, for the monthly clean I am looking at the cost of the service for 4 hours.
Kind Regards
Jane Briggs

Response to customer (sent 12 February 9 am):

Dear Jane
I think the eco-clean service would suit you best.
The cost of this service is $140. If you decide down the track to increase the frequency of your clean,
we can also offer you a 10% discount on this price if you sign up with us for 6 months for a fortnightly
clean.
We look forward to welcoming you as one of our customers. At Ozhouse Clean, we pride ourselves on
the service we deliver to all of our customers. The advantages we offer customers including fully
trained, insured staff who use safe cleaning procedures at all times.
We also have a 24-hour service guarantee. if something isn't done as expected, notify us within 24
hours and we'll return to clean that part off the job free of charge.
Please feel free to contact us if you have any questions.
Kind Regards
Customer Service Officer

© J&S Learningwork 2018