Professional Documents
Culture Documents
Implications for
Construction Workers’ Organizational Commitment
Ying-Yi Chih, Ph.D., A.M.ASCE 1; Kohyar Kiazad, Ph.D. 2; David Cheng, Ph.D. 3;
Alessandra Capezio, Ph.D. 4; and Simon Lloyd D. Restubog, Ph.D. 5
Abstract: Despite the empirical linkage between employees’ organizational commitment and their positive work outcomes (e.g., reduced
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turnover and enhanced productivity), very little is known in the construction literature and practice about the antecedents of construction
workers’ organizational commitment. Thus, this research extends employee commitment scholarship to the construction context to
investigate the interactive effects of workers’ perceived organizational injustice and tenure on their subsequent organizational commitment,
via the mediating role of psychological strain. Longitudinal data from 179 construction workers revealed that worker’s perceived
organizational injustice increased their psychological strain, which, in turn, reduced their organizational commitment. This indirect negative
effect of organizational injustice on organizational commitment via psychological strain was found to be stronger for less-tenured workers.
Thus, to promote and maintain a committed workforce, construction organizations should ensure their organizational routines, procedures,
and supervisory practices enhance workers’ perceptions of fairness. This research contributes to the body of knowledge by identifying
processes through which workers’ organizational commitment can be eroded (or strengthened), enriching the understanding of the
social-psychological aspects of performance management. DOI: 10.1061/(ASCE)ME.1943-5479.0000490. © 2016 American Society of
Civil Engineers.
Author keywords: Construction workers; Organizational justice; Psychological strain; Organizational commitment; Labor and personnel
issues.
Introduction organizational values and goals, are more likely to stay in their
organization and exhibit high performance (Leung and Chan 2007).
Construction organizations rely heavily on labor productivity, yet, Given the strong connection between employees’ organizational
at the same time, they suffer from high levels of employee turnover commitment and performance, scholarly inquiries into the
(Chih et al. 2016). The retention of a productive and committed antecedents and outcomes of organizational commitment continue
labor force thus becomes a critical determinant of competitive to proliferate [see for example Riketta (2002) for comprehensive
advantage for construction organizations. Indeed, research has long meta-analyses]. Surprisingly, there has been a dearth of research
recognized organizational commitment—or the extent to which examining antecedents of organizational commitment in the
employees identify with and affectively attach to their employing construction literature. For example, Malone and Issa (2013)
organization (Mowday et al. 1979)—as a key driver of employee and Lingard and Lin (2004) suggested that female employees’
retention and performance. That is, committed employees, organizational commitment in Australian and U.S. construction
i.e., those who demonstrate a strong belief in and acceptance of firms is significantly affected by their ability to manage conflicting
work–life demands. Liu et al. (2007) showed that when quantity
surveyors’ perceptions of work empowerment increased, so did
1
Senior Lecturer, Research School of Management, ANU College of their organizational commitment. Chow et al. (2014) found that
Business and Economics, Australian National Univ., 26 Kingsley St., committed construction project team members are more likely to
Acton, ACT 2601, Australia (corresponding author). E-mail: ying-yi be satisfied with their job and develop a trusting relationship with
.chih@anu.edu.au other team members, resulting in reduced withdrawal behavior
2
Senior Lecturer, Dept. of Management, Monash Business School, (e.g., absenteeism and nonresponsiveness). Although findings from
Monash Univ., Sir John Monash Dr., Caulfield, VIC 3145, Australia. these studies contribute to current understanding of organizational
E-mail: kohyar.kiazad@monash.edu
3 commitment in the construction industry, they only examine a lim-
Lecturer, Research School of Management, ANU College of Business
and Economics, Australian National Univ., 26 Kingsley St., Acton, ACT ited number of antecedents, such as empowerment (Liu et al. 2007)
2601, Australia. E-mail: david.cheng@anu.edu.au and work–life balance (Lingard and Lin 2004; Malone and Issa
4 2013). However, Leung and Chan (2007) suggested that commit-
Senior Lecturer, Research School of Management, ANU College
of Business and Economics, Australian National Univ., 26 Kingsley St., ment in the construction industry can be subject to a much broader
Acton, ACT 2601, Australia. E-mail: alessandra.capezio@anu.edu.au range of influences (e.g., role conflict, role ambiguity, justice, goal
5
Professor, Research School of Management, ANU College of Business acceptance, authority, senior supportiveness, and peer influences).
and Economics, Australian National Univ., 26 Kingsley St., Acton, ACT Thus, in order to better understand the implications of organiza-
2601, Australia. E-mail: simon.restubog@anu.edu.au
tional commitment in the construction industry, it is important
Note. This manuscript was submitted on May 9, 2016; approved on July
21, 2016; published online on September 2, 2016. Discussion period open to examine other possible antecedents. Furthermore, these prior
until February 2, 2017; separate discussions must be submitted for indivi- studies focus mainly on construction professionals. Given that
dual papers. This paper is part of the Journal of Management in Engineer- different occupational groups in the construction industry display
ing, © ASCE, ISSN 0742-597X. different cultural and behavioral patterns and require different types
will then be moderated by workers’ organizational tenure. The workers represent a unique workforce as they are hired on a
sections that follow further elaborate on these proposed theoretical temporary basis yet their commitment and performance can have
relationships among study variables. a determining role in the successful delivery of project outputs and
organizational effectiveness (Wilkinson et al. 2012). Unfortunately,
even though prior literature has emphasized the need to understand
Organizational Injustice and Psychological Strain the antecedents and consequences of organizational commitment
among temporary employees in different contexts, very little and
The concept of organizational justice is a multidimensional
inconclusive evidence has been found on the subject (De Cuyper
construct capturing employees’ perceptions of fairness at work
et al. 2008).
(Moorman 1991). It generally encompasses three dimensions: dis-
In this research, based on COR theory, it is suggested that
tributive, procedural, and interactional justice. Distributive justice
organizational injustice will weaken workers’ commitment to their
refers to employees’ perceived fairness of outcomes, such as pay
employing organizations. This is because, as argued earlier,
and promotion decisions (Cohen-Charash and Spector 2001);
organizational injustice deprives individuals of important resources
procedural justice refers to the perceived fairness of the process
(e.g., valuable rewards, bias-free procedures, and respectful
by which these outcomes are determined (Lind and Tyler 1988); treatment), and such resource loss (or threat of loss) would lead
finally, interactional justice reflects employees’ perceived quality workers to become more protective over their remaining resources
of interpersonal treatment they receive as procedures are enacted and selective in how they invest those resources, especially since
(e.g., politeness and respect from superiors; Bies and Moag they will be increasingly skeptical about the likely return on their
1986). Given their interrelated nature, organizational justice has future investments in the organization (Halbesleben et al. 2014;
been treated as an overall aggregate of these three dimensions Hobfoll 2001). Thus, one way such resource conservation can
(Colquitt et al. 2001). Thus, in this study, organizational injustice manifest itself is via reduced commitment to the organization (Cole
refers to employees’ perceptions of violations of the aforemen- et al. 2010). In particular, organizational injustice may encourage
tioned distributive, procedural, and/or interactional justice, by workers to be more protective over their remaining resources, by
the organization or its representatives (e.g., managers). reducing their emotional attachment to and/or level of involvement
Prior research (e.g., Elovainio et al. 2001; Tepper 2001) has in their employing organizations. Indeed, empirical findings con-
demonstrated the link between organizational injustice and a num- sistently show that organizational injustice is negatively associated
ber of stress-related outcomes, including psychological strain, with employees’ organizational commitment (Cole et al. 2010;
which is characterized by anxiety, unhappiness, anger, and irritabil- Wright and Hobfoll 2004). Thus, the following hypothesis is
ity (Beehr and Newman 1978). This effect is more pronounced proposed:
among temporary employees in an organization as they are more H2: Organizational injustice is negatively related to construc-
likely to perceive an imbalance between their efforts and rewards tion workers’ organizational commitment.
(i.e., unfairness) (De Cuyper et al. 2008). Such a sense of depriva-
tion may then generate more unfavorable psychological outcomes
(e.g., psychological strain) (De Cuyper et al. 2008). Following this Mediating Role of Psychological Strain
logic, construction workers, as temporary (i.e., project-based) As described earlier, based on COR theory, organizational injustice
employees of a construction organization, who experience organi- may be a source of psychological strain (Cole et al. 2010; Judge
zational injustice are likely to feel psychological strain. This theo- and Colquitt 2004) and reduced organizational commitment
retical relationship can be explained by COR theory. Specifically, (Cohen-Charash and Spector 2001 for a meta-analysis). Because
given that organizational injustice reflects the perceived lack of fair- resource loss is distressing and is likely to motivate individuals
ness in outputs, processes, and treatment at work, it may also be to distance themselves from the source of loss, COR theory sug-
viewed as a contextual source of resource threat (or loss) for gests that psychological strain may serve as the psychological
workers. For example, distributive injustice can deprive or threaten mechanism linking organizational injustice with reduced organiza-
valued material resources (i.e., “adequate income” in Hobfoll 2001, tional commitment (Halbesleben and Bowler 2007). Specifically,
p. 342). Procedural injustice can threaten workers’ perceived when an organization fails to treat its workers fairly, this may
control, power, or predictability in the work environment threaten individuals’ resources or result in their actual loss (Cole
(i.e., “feeling that my future success depends on me” in Hobfoll et al. 2010). Workers who perceive unfair treatment from their
2001, p. 342), while interpersonal injustice may signal that the organization (i.e., organizational injustice) may need to invest other
worker is not valued or respected (i.e., “understanding from my psychological resources (e.g., energy and emotion) to cope with
employer/boss” in Hobfoll 2001, p. 342). According to COR, such such unfair treatment, leading to depletion of their socio-emotional
resource losses are distressing and are likely to be a source of resources and subsequent psychological strain (Cole et al. 2010).
labor-intensive nature. Workers’ reduced commitment and perfor- strongly when organizational tenure is low. Thus, the following
mance can directly and negatively impact project outcome and hypothesis is proposed:
ultimately organizational competitiveness (Wilkinson et al. H4: The conditional indirect effect of organizational injustice
2012). Prior empirical findings support this line of reasoning, in predicting construction workers’ organizational commitment via
showing that employees experiencing organizational injustice tend psychological strain will be stronger when the organizational tenure
to report higher levels of emotional exhaustion and demonstrate is low as opposed to high.
more withdrawal attitudes and behaviors (Campbell et al. 2013;
Cohen-Charash and Spector 2001; Cole et al. 2010). Thus, the
following hypothesis is proposed: Research Methodology
H3: Organizational injustice is indirectly and negatively
related to construction workers’ organizational commitment via
psychological strain. Sample and Procedure
A quantitative questionnaire survey was conducted within the con-
struction industry in the Philippines to test the proposed hypothe-
Moderating Effect of Organizational Tenure ses. Surveys were distributed to construction workers in three
Although organizational injustice can be a source of resource loss satellite offices of a large construction organization in the Philip-
for construction workers, not all workers will experience and pines. A convenience sampling approach was used because of its
respond to loss in the same way. According to COR theory, indi- convenience and practicality. This approach not only gives access
viduals who are endowed with existing resources are less suscep- to a wider survey population, but it also allows the questions arising
tible to the detrimental effects of loss (Hobfoll 1989). For example, from the survey to be addressed on the spot (Cavana et al. 2001). In
personal resources (e.g., self-esteem and experience) are found order to enhance statistical power, data obtained from the three sat-
to buffer the negative impact of resource loss on employees ellite offices were combined to test the hypothesized predictions.
(Halbesleben et al. 2014). Following this logic, construction The surveys were administrated over two time periods (separated
workers’ organizational tenure can be conceptualized as a personal by 6 months) to test the predicted relationships. The 6-month time
resource (Hobfoll 1989), particularly as more-tenured workers are lag was selected as it would provide ample opportunity for
likely to acquire greater amounts of social (e.g., social capital) and participants’ perceptions of organizational injustice to have an
psychological (e.g., knowledge, experience, and mastery) resources impact on their commitment, via their psychological strain. This
(Ng and Feldman 2010), which can be leveraged to buffer the ef- time separation is also consistent with prior longitudinal studies
fects of resource loss (Hobfoll 2001). In other words, organiza- on organizational commitment (e.g., Allen and Meyer 1990;
tional tenure is expected to moderate the relationship between Vandenberghe et al. 2004). At Time 1, a survey kit including a
organizational injustice and psychological strain. Specifically, be- cover letter describing the research purpose and a self-report
cause organizational tenure is a measure of time spent in the questionnaire were sent to construction workers. This Time 1 sur-
employing organization, it can be an indicator of firm-specific vey included measures of perceived organizational injustice,
human capital (Crook et al. 2011). Construction workers with psychological strain, and demographic characteristics. Out of the
longer tenure have greater access to organizational resources and 269 construction workers initially surveyed, 191 completed sur-
have accumulated more job-relevant knowledge and skills as well veys were returned, yielding a response rate of 71%. At Time 2,
as stronger interpersonal relationships with their colleagues (Ng 6 months after the completion of Time 1 administration, a fol-
and Feldman 2010). Such job-related human capital and social low-up survey was administered to the 191 construction workers.
support then become part of the worker’s pool of personal and so- Out of those, 179 surveys were collected, yielding a response rate
cial resources (Halbesleben et al. 2014). Such resources are critical of 93.72%. The surveys received at both measurement periods were
in the construction industry given the complex and dynamic nature matched by participants’ unique identity codes. The two waves of
of the construction tasks. Thus, when experiencing resource loss as data collection resulted in a final sample of 179 participants. This
a result of organizational injustice, more-tenured workers may longitudinal research design is superior to a cross-sectional design
suffer less psychological strain given their greater job-related ex- in that it enhances the generalizability of the research findings and
perience, social support, and person–organization fit—all of which permits stronger causal conclusions from the empirical linkages
have been shown to increase with tenure (Ng and Feldman 2010; (Leung and Chan 2007; Liu et al. 2007).
Ostroff and Rothausen 1997) and to buffer against work-related The majority of the participants were male (94.41%) and the
resource loss (Hunter and Thatcher 2007; Kiazad et al. 2014). average age was 33 years. All participants indicated that they
Indeed, Hunter and Thatcher (2007) found that more experienced had completed high school, representing low educational
(tenured) employees were more likely to channel stress into better semiskilled workers. Participants’ tenure was classified into tenure
zational justice research (e.g., Rafferty et al. 2010), the items across ing four items from the affective commitment dimension of Allen
the three dimensions were reverse-coded and combined to operate and Meyer’s (1990) scale, which measures the emotional response
as an overall measure of organizational injustice. A second-order and orientation that links an individual to the organization.
confirmatory factor analysis (CFA), which involved the evaluation Completed measurement items used in this research are listed in
of the relationship between the three first-order factors (i.e., dis- Table 1.
tributive injustice, procedural injustice, and interactional injustice) In this research, construction workers’ gender and age were con-
and a second-order factor (organizational injustice), was conducted trolled in the analysis. Gender was controlled because men and
to validate the factor structure of the organizational injustice con- women tend to have different perceptions on organizational
struct. Specifically, following Bollen’s (1989) prescription, several injustice (Lee et al. 2000). Age was controlled because it may
fit statistics were examined, including the chi-square test, normed- be confounded with organizational tenure (Onukwube 2012).
fit index (NFI), goodness-of-fit index (GFI), comparative-fit index
(CFI), Tucker-Lewis coefficient index (TLI), and root-mean square
Data Analysis
error of approximation (RMSEA). Values for the TLI, CFI, NFI,
and GFI can range from 0 to 1.00, with values close to 1.00 being In this research, Hayes’ PROCESS macro (Hayes 2012) for SPSS
indicative of good fit (Hu and Bentler 1995). Finally, an RMSEA was used to test the proposed indirect and conditional indirect effect
gression coefficients and generate 95% confidence intervals for H3 predicted that organizational injustice would be indirectly
the indirect effects. If the confidence intervals do not include zero, and negatively related to construction workers’ organizational com-
then the indirect effects are considered significant. In running the mitment via psychological strain. Results found that the indirect
analysis, organizational injustice was entered as the independent effects of organizational injustice on organizational commitment
variable, organizational commitment as the dependent variable, via psychological strain is negative and significant (indirect
and psychological strain as the meditator using Model 4 of Hayes’ effect ¼ −0.10 and 95% CI: −0.20 to −0.04). This result suggests
PROCESS macro (Hayes 2012) and 5,000 bootstrap resamples. To that construction workers who felt that their organization was
examine the conditional indirect relationships among organiza- unjust reported higher levels of psychological strain, which, in turn,
tional injustice, psychological strain, and organizational commit- resulted in lower levels of organizational commitment. H3 was
ment at high and low levels of organizational tenure (first stage supported.
moderation), Model 7 of Hayes’ PROCESS macro (Hayes 2012)
was used to test for moderated mediation. This approach enabled Conditional Indirect Effects
implementation of bootstrapping methods and the significance of H4 proposed that tenure moderates the indirect relationships between
the conditional indirect effects to be probed at different values of organizational injustice and organizational commitment, via psycho-
the relevant moderator. logical strain. Model 7 of Hayes’ PROCESS macro (Hayes 2012)
was used to calculate the conditional indirect effects at various levels
of the moderator (i.e., high and low levels of employees’ organiza-
Results tional tenure). As shown in Table 3, the conditional indirect effects of
organizational injustice on organizational commitment via psycho-
The means, standard deviations, and bivariate correlations among logical strain was significant for construction workers who had
study variables are reported in Table 2. All correlations were in the low levels of organizational tenure (indirect effect ¼ −0.11 and
predicted direction. 95% CI: −0.22 to −0.04) but not for construction workers with high
levels of organizational tenure (indirect effect ¼ −0.01, 95% CI:
−0.07 to 0.03). These results suggest that, in perceiving organiza-
Organizational Injustice and Psychological Strain
tional injustice, workers with lower rather than higher organizational
As discussed in the “Data Analysis” section, the predicted relation- tenure are more likely to experience higher levels of psychological
ships were tested using Hayes’ PROCESS macro (Hayes 2012) strain. These effects were carried over to predict lower levels of
with 5,000 bootstrap resamples controlling for gender. H1 organizational commitment. H4 was supported.
predicted that organizational injustice would be positively related
to construction workers’ psychological strain. Results found that
organizational injustice was positively related to construction Discussion
workers’ psychological strain (b ¼ 0.33 and 95% CI: 0.21 to 0.45).
Building and maintaining a committed workforce is critical to the
This result suggests that construction workers who perceived their
competitive advantage of construction organizations. Drawing on
organization to be unfair reported higher levels of psychological
COR theory, this study examined the interactive effects of construc-
strain. H1 was supported.
tion workers’ perceptions of organizational injustice and tenure on
Conclusions
Limitations and Future Research
Given the construction industry’s labor-intensive nature, organiza-
Although this research advances understanding of the antecedents
tions that can secure and maintain a committed workforce will have
and processes related to construction workers’ organizational
a stronger competitive advantage. This is because committed
commitment, some limitations should be acknowledged. First,
workers are more likely to stay with their organization (Wright
the proposed theoretical model tested only a small set of anteced-
and Hobfoll 2004) and thus reduce turnover costs and ensure
ents of construction workers’ organizational commitment; namely,
the accumulation of industry expertise within an organization.
organizational injustice and psychological strain. It is acknowl-
Committed workers are also willing to exert additional effort to-
edged that various other factors can also influence employees’
ward work tasks (Wright and Hobfoll 2004), which can directly
commitment in the construction industry, such as their role-related
enhance productivity. However, the role of organizational
characteristics (e.g., role ambiguity and role conflict) and the extent
commitment has received little systematic attention in the construc-
to which they agree with project or organizational goals (Leung and
tion literature. Addressing this shortcoming, this research investi-
Chan 2007). In addition, organizational commitment consists of the
gated relationships among organizational injustice, psychological
dimensions of affective, normative, and continuance commitment
strain, and organizational tenure in predicting organizational
(Allen and Meyer 1990). This research focused on only affective
commitment among construction workers. The research findings
commitment, given its relatively stronger relationships with
contribute to a better understanding of organizational commitment
employees’ workplace attitudes and performance (Chen and
in the construction industry (Leung and Chan 2007; Liu et al.
Francesco 2003; Meyer et al. 2002). Future research may further
2007), and offer novel practical strategies focused on enhancing
explore how different antecedents affect construction workers’ vari- construction workers’ commitment. By building upon an increas-
ous forms of organizational commitment. Second, this research, ingly important organizational theory (e.g., COR theory), this re-
along with other prior studies in the construction literature, focused search also answers calls for more interdisciplinary approaches to
on the antecedents of organizational commitment. Future research addressing long prevailing issues in the construction industry (Love
may extend this line of work to investigate the effects of et al. 2011; Phua 2013; Maloney and Mcfillen 1983; Wilkinson
organizational commitment on individual-level (e.g., absenteeism et al. 2012).
and productivity), team/project-level (e.g., team coherence and
project performance), and organizational-level outcomes. This line
of research will add to the increasing number of interdisciplinary Acknowledgments
studies that draw from both management and organizational
behavior literatures to address long prevailing problems facing It is acknowledged that the first and second authors contributed
the construction industry (Love et al. 2011; Maloney and Mcfillen equally to this work.
1983; Wilkinson et al. 2012). Third, this research is based on em-
pirical data collected at two time points from construction workers
in the Philippines. Although this longitudinal research design al- References
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