Souvik Debnath <souvikbesu89@gmail.

com>

Your Google Pay Support Inquiry: Case ID [6-6931000030870]

2 messages

googlepayindia-support@google.com <googlepayindia-support@google.com> Mon, Jun 22, 2020 at 4:24 PM

To: souvikbesu89@gmail.com

Hi Souvik,

Thank you for contacting Google Pay.

We understand that you have an issue with a merchant payment. We apologize for the inconvenience.

We apologize for the inconvenience. We recommend you contact merchant for a refund. It generally takes 7-10 days for the amount to
reflect in your bank account once the refund is initiated by the merchant. In case your merchant has denied the refund, please contact
your bank and file a chargeback.

Please refer to the help article for fixing problems with merchant transactions in Google Pay.

We appreciate your association with us and believe that the above information is helpful. In case you still face issues or require
additional help, please reach out to us.

Thank you for choosing Google Pay.

Thanks,
Aishwarya
Google Pay

Note: Google Pay representatives will not ask for Credit/Debit card PIN, CVV or any other sensitive personal information over phone,
email, or any other communication channel. Learn more about how you can protect your Google account on Google Pay here.

Google Pay Help Center | Protect your Google Pay information | Terms of Service

Souvik Debnath <souvikbesu89@gmail.com> Mon, Jun 29, 2020 at 11:44 AM

To: googlepayindia-support@google.com

the merchant is denying refund, asked me to contact google pay for the refund.
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