Malay Citizen Charter

Malay Citizen’s Charter – A Guidebook on Municipal Government Frontline Services 1
PART I – ABOUT THE CITIZEN’S CHARTER

INTRODUCTION
Good governance is essential for sustainable development, both

economic and social. The essential aspects pointed as elements of good
governance are transparency, accountability and responsiveness of the
administration. The “Citizen’s Charters initiative” is a response to the pursuit of
viable solution which a citizen encounters, day in and day out, while dealing with
local government in providing public services.
This Guidebook is a tool developed purposely to conform to the provision

of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007
which requires all government agencies including local government units to set
up their own service standards known as the Citizen’s Charter. It is also founded
on the premise that the government as an institution provides and facilitates
numerous essential public services– one, that is distinguished to be not only
effective and efficient but transparent. It is hope that this mechanism empowers
the public in citizenry by promoting transparency, accountability, honesty in
service delivery.
Component of the Citizen’s Charter
The Malay Citizens Charter is composed of six–part information

composed of the following:
a. Map of the Municipal Government Offices;
b. Vision and Mission;
c. The Municipal Government Frontline Services which are divided into

two (2) major frontline service categories, the Economic and Related
Services and Social and Related Services. The Economic and
Related Services contains list of services rendered in the areas of
Business and Investment, Infrastructure, Agriculture, Transport and
Traffic Management, Livelihood and Employment, and other Related
Service while the Social and Related Services contains a list of
services along the areas of Administration, Civil Registration,

Legislative, Local Planning, General Services, Health, Real Property
Assessment, Social Welfare, Tourism and Solid Waste Management;
and
d. Service Standards and Performance Pledges.– The service standards

provides information about the service, the requirements involved, fee
or charges (if necessary, the procedures involved, the time needed to
do the service and the person responsible in delivering the service.
Aside from which, the Municipal Government commits to adhere on
the provisions of Republic Act No. 9485, particularly Section 8 and 9
of the said Act. The performance pledge on the other hand, expresses
the commitment of the service provider.
e. Complaints and Redress Mechanism.– The Municipal Government

through its officials and employees shall guarantee the delivery of the
service as promised in the Citizen’s Charter. For this purpose,
feedback mechanisms shall be provided but not limited to the
establishment of information or service desk, putting–up of suggestion
boxes in offices, and making accessible customers feedback form.
f. In the event that the customer is not satisfied with the level of service
performance, a complaint may be brought to the notice of their
respective Head of Office for immediate redress. If the complaint is
not rectified to satisfaction, the matter may be brought to the attention
of the Municipal Mayor.
Uses of the Citizen’s Charter
The Citizen’s Charter is designed to serve at least two (2) major uses.
First, it serves as a citizen’s guide to public services and second it serves as a
manual of operations for the local government employees and staff.
As a Citizen’s Guide to Public Services, the Malay Citizen’s Charter

provides information that will facilitate public’s transaction with ease. It helps the
public, as client of LGU’s services, identify the right office to approach when
obtaining a particular service, what requirements to bring and what systems and
procedure to observe. On the other hand, as Manual of Operations, it serves a
guide in the performance of their mandated duties and functions in the delivery of
a frontline service. I will also serve as a reference in determining work and the
level of performance expected from the service.
Benefits of the Citizen’s Charter
The concept of Citizen’s Charter enshrines the trust between the

Municipal Government as the service provider and the public as users. More than
just a mere guidebook, a manual of operations or an expression of commitment,
the Citizen’s Charter must be recognized as a leap towards the envisioned state
of being a ‘premier destination”.
Since the Charter promises the highest standards for service delivery, it
offers a wide range of benefit both for the local government and the user. For the
user, it guarantee customer satisfaction, equal treatment in accessing the
service, right to manifest complaints and demand for redress, and provided
opportunity for people participation in service improvement. The Municipal
Government likewise reaps benefit, among others are: (1) Efficient procedures
will result to less cost of public service delivery; (2) Defined systems and
procedures will lessen discretion of service providers which oftentimes are the
source of graft and corruption; (3) Provision of feedback mechanisms if taken
positively will most likely result in improving service delivery; and (4) Service
standards provides basis for assessing performance useful in human resource
development function, such as career advancement, rewards and incentives,
capacity development, among others.
It is with fervent hope that this document serves the very purpose of
improving the quality and reach of services delivered by the municipal
government.
PART II – MAPS, VISION AND MISSION

PART III – ECONOMIC AND RELATED SERVICES
BUSINESS AND INVESTMENT
APPLYING/RENEWING A BUSINESS PERMIT

ABOUT THE SERVICE
All enterprises are required to secure a Business License and Mayor's Permit, and
pay business taxes and other regulatory fees before the start of commercial
operations.
The application forms, together with the list of requirements, are now ready in the
Licensing Office so to provide business owners and operators with ample time to
prepare the necessary requirements to avoid penalties and/or surcharges for
delayed transactions. For inquiries, please contact the Licensing Office through
Telefax (036) 2888748 (Mainland) and (036) 2882258 (Boracay Island).
REQUIREMENT(S)
NEW RENEWAL
● Capital Investment (Notarized) ● Barangay Clearance on

Business
● Barangay Clearance on
Business ● Zoning Clearance
● Zoning Clearance ● Occupancy Clearance
● Occupancy Permit / Clearance ● PESO Certification
● PESO Certification ● Sanitary Permit from MHO
● Sanitary Permit from MHO ● Photocopy of BIR Annual

Registration
● Photocopies of SEC / CDA /
SSS / DTI / BIR / PAG-IBIG ● Previous Year’s Mayor’s
Permit
Registration (if cooperative,

corporation, partnership & sole ● Gross Sales-Preceding Year
proprietorship) (certified by the President and
Treasurer, if corporation, and
● Certificate of Tax Exemption (if by the owner, if single
business is tax exempt) proprietorship/Notarized)
● Corporate Tax (for ● Copies of previous Official

Corporation) Receipt showing annual or
quarterly payments
● PHILHEALTH Certificate of
Registration ● Corporate Tax (for
Corporation)
● Real Property Tax Clearance /
Official Receipt for the Current ● PHILHEALTH Certificate of
Year Good Payment Standing
● Contract of Lease ● Real Property Tax Clearance /

Official Receipt for the Current
● Bureau of Fire Protection Year
Clearance
● Contract of Lease
● Association Endorsement
● Association Endorsement (for
● Bangko Sentral ng Pilipinas businesses requiring
(BSP) registration certificate association endorsement only)
(for pawnshops, lending
investor, foreign exchange ● SSS Clearance
dealer, money changer,
remittance agent) ● PAG-IBIG Clearance
● Fire Safety Inspection

Certificate
 HOW TO AVAIL OF THE SERVICE
PROCEDURES IT WILL PLEASE APPROACH

TAKE YOU
1. Submission of 10 minutes BORACAY-MMAC
Application Form.
RADEL G. MORENO
Submit filled up Application Administrative Aide
Form, along with all ADDY S. DE VICENTE

requirements for verification License Inspector II
and signature.
MAIN
ARIS O. QUINTIN
Administrative Aide II
EDGAR C. CAHILIG
License Inspector II
JEN F. SALSONA
Licensing Officer III
2. Assessment and Payment 20 minutes Any Assessment Clerk and
of Taxes, Fees and Other Revenue Collector assigned
Charges at the counter
3. Printing, signing, 30 minutes BORACAY-MMAC
recording and releasing of
Mayor’s/Business Permit CHILEN M. MONTERO
and issuance of Business MARIFI C. MORGA
Plate/Sticker Administrative Aide
Release of the following: MAIN

a. Mayor’s Permit
b. Business Plate (New ARIS O. QUINTIN
Applicants) or Sticker (Old Administrative Aide II
Applicants)
ASSESSING AND PAYING BUSINESS PERMIT
TAXES AND FEES
Business Permit Fees are based on the Revised Municipal Revenue Code of
Malay, Aklan (Mun. Ord. No. 279 s. 2009).
REQUIREMENT(S)
 Duly accomplished Application Form signed by the Licensing Officer

HOW TO AVAIL OF THE SERVICE
PROCEDURES BUSINESS & IT WILL PLEASE APPROACH

LICENSE SECTION TAKE YOU
1. Assessment Verify clients / MARIALUZ G. SARCENO
and Verification applicants Administrative Assistant
records if (Main)
delinquent or not.
EVALINDA M. PELAYO
Assess taxes, Revenue Collection Clerk I
fees and other 10 minutes (MMAC)
charges with
clients’ option to NIZA C. QUINTO
pay on Annual, Revenue Collection Clerk I
Semi-Annual or (MMAC)
Quarterly basis.
ALICIA N. MANLABAO
Review/verify Local Revenue Collection
assessed Officer I
application, affix
signature and
advise clients to
proceed to billing
counter for
payment of bills
appearing in the
print-out.
2. Proceed to ELCID B. AGUSTIN
Billing/Payment Revenue Collection
Counter Clerk II (Mainland)
Issue Official 5 minutes RETCHIE S. GUERRA

Receipts Revenue Collection Clerk I
(Mainland)
KAREEN M. TAUNAN
Revenue Collection Clerk I
(Main)
TEODY D. BELEJERDO
(MMAC)
or to any assigned
revenue collector at the
counter
Forward DEDIOSA C. DIOSO

assessed and Municipal Treasurer
paid business
permit WILMA O. PRADO
applications to Local Treasury Operations
the Municipal Officer II
Treasurer for (Alternate signatory)
signature and
approval.
3. Proceed to Forward/submit 5 minutes Any of the Assessment
the Office of the signed Clerks (optional) or to be
Mayor - Permits applications to hand-carried by clients
& Licensing the Licensing
Section Office for
issuance of
Mayor’s Permit
PAYING REAL PROPERTY TAXES

OWNERS of land and buildings have to pay real property taxes annually. Taxes
are percentages of the property’s taxable value.
Real Property tax payments are made at the Land Tax Division of the Municipal
Treasurer’s Office. Taxpayers may choose to pay on an annual or quarterly basis.
Discounts are given to those who pay in advance.
REQUIREMENTS
 Copy of latest Real Property Tax Declaration

 Photocopy of latest Real Property Tax payments/Official Receipt (Optional)
FEE(S)
 Real Property Tax Clearance P100.00

 Certification Fee P100.00
PROCEDURES IT WILL TAKE YOU PLEASE APPROACH

1. Payment of Real FELIPE P. DELOS
Property Tax REYES
Revenue Collection Clerk
Proceed to Land Tax III
Section or to the assigned (Mainland)
Collector at the counter
and ask for Statement of 3 minutes per tax CLEMIE C. ANDRADE
Accounts (SOA) and declaration Revenue Collection Clerk
provide the requirements III
stated above (Mainland)
NIZA C. QUINTO
I (MMAC)
BELMA C. RECTRA
Administrative Assistant I
(Mainland)
2. Verification
CERELA A. PRADO
Assessment Clerk verifies Administrative Aide IV
the correctness of the
SOA to the Real Property 5 minutes per BELMA C. RECTRA
Tax Account Register declaration Administrative Assistant I
(RPTAR)
3. Assessment /
Payment / Release of Any Revenue Collection
Official Receipt Clerk assigned at the
5 minutes per tax counter
Revenue Collection Clerk declaration
assess with the client’s
option to pay Annually,
Semi-Annually, or
Quarterly basis and
advise the client to pay
the tax dues.
PAYING TRANSFER TAXES

TRANSFER TAXES are paid for transactions involving transfer of ownership of

real property.
The tax should be paid within 60 days from the date of execution of the deed as
regards sales, barter, donation or any mode of transferring ownership or from the
date of the decedent’s death, in case of transfer by succession. Penalties and
interests are imposed after the lapse of the 60-day period.
REQUIREMENTS
● Copy of latest Real Property Tax Declaration

● Deed of Sale, Donation, Exchange, Judicial/Extra Judicial Settlement,
Affidavit of Consolidation or any applicable document proving transfer of
property ownership

1. Payment and Release of
Receipt KAREEN M. TAUNAN
Revenue Coll. Clerk I
(Main)
TEODY D.
5 minutes BELEJERDO
(MMAC)
ELCID B. AGUSTIN
Revenue Coll. Clerk II
(Main)
RETCHIE S. GUERRA
(Main)
or any assigned
Revenue Collector at
the counter
RETIRING A BUSINESS LICENSE

BUSINESS ESTABLISHMENTS that have closed or ceased to exist, or whose

ownership has changed, must file with the Office of the Mayor, through the
Licensing Unit, an application for retirement of business.
This should be done to update the municipal government’s records and to avoid
accumulation of defaulted tax obligations and penalties.
REQUIREMENT(S)
 Duly filled-up Application for Business Retirement

 Barangay Certification regarding cessation of business
 Previous permit or license including Business Plate (to be surrendered)
 Gross Sales
PROCEDURES IT WILL TAKE PLEASE APPROACH

YOU
1. Submission of duly filled-
up Application for Business BORACAY-MMAC
Retirement along with all the
requirements. CHILEN M. MONTERO
MARIFI C. MORGA
Administrative Aide
5 minutes
MAIN
ARIS O. QUINTIN
Administrative Aide II
2. Conduct of Ocular 2 hours BORACAY-MMAC

Inspection
RADEL G. MORENO
Administrative Assistant
ADDY S. DE VICENTE
MAIN
EDGAR C. CAHILIG
3. Assessment of Payment 20 minutes
of taxes due Any Assessment Clerk and
Revenue Collector
assigned at the counter
4. Printing, signing, 10 minutes BORACAY-MMAC

recording, and releasing /
issuance of Business ADDY S. DE VICENTE
Retirement Certification License Inspector II
MAIN
JEN F. SALSONA
PAYMENT OF OTHER LOCAL TAXES, FEES, AND

CHARGES
Payments for Special Permits, Annual Registration on Transport Services,

Sanitary Certificate fees and other health laboratory fees, Inspection fees,
Environmental & Terminal fees, violations and penalties, other fees and dues (e.g.
Clearances, Certifications, Zoning and Occupancy Permits, Contractor’s Tax,
Registration of Ownership of large Cattle, etc.).
REQUIREMENT(S)
● For Community Tax Certificate (CTC):

○ Duly filled-up CTC Information Slip
● For registration of ownership of large cattle:

○ Barangay Certification
○ Municipal Agriculture Certification
○ Accountable Form No. 53
● For certificate and record of transfer of large cattle:

○ Accountable Form No. 53
○ Municipal Form No. 28A
● Assessment Bills / Order of Payment

TAKE YOU
1. Taxpayers with
assessment bills from 5 minutes KAREEN M. TAUNAN
concerned offices pay the Revenue Coll. Clerk I (MMAC)
required dues to the
assigned collector at the TEODY D. BELEJERDO
payment counter, official Revenue Collection Clerk I
receipts are issued. (MMAC)
Advise client to return back ELCID B. AGUSTIN

to concerned office which Revenue Collection Clerk II (Main)
required the payments.
RETCHIE S. GUERRA
Revenue Collection Clerk I (Main)
DOLITA C. TUMAOB
Revenue Collection Clerk I (MHO-
MAIN)
ROSALIE O. YETYET
Revenue Collection Clerk II
(MHO-ANNEX)
JO ANN C. SALIBIO
(JETTY PORT / TABON PORT)
NOEL RANOCO
Administrative Assistant - TREU
(Boracay)
RANGEL MAMING
Administrative Aide
(Caticlan, Cargo)
or any assigned Revenue

SECURING OF FIRE ENDORSEMENT FOR

BUILDING PERMIT
In order to obtain fire endorsement for building permit, the applicant shall file an
application therefore, in writing, with the Office of the Building Official.
REQUIREMENT(S)
1. Certificate of Zoning Compliance

2. Five (5) sets of plans and specifications accompanied by duly accomplished
Building Permit Forms, signed and sealed
3. Four (4) copies of Bill of Materials & Estimates
4. Two (2) Photocopies of Tax Declaration/TCT
5. Two (2) Photocopies Deed of Sale, Lease Contract, Consent of lot owner, duly
notarized
6. Two (2) Photocopies of Current Tax Receipt
7. Barangay Clearance
8. Photocopy of Professional Tax Receipt and Professional Regulation
Commission license of Architect, Civil, Electrical, Sanitary and Mechanical
Engineers
9. 1 set of plans submitted to BRTF Technical Team Office pursuant to
Memorandum Circular No. 47 s. 2013, Office of the President for evaluation
10. Proof of Application of Environmental Compliance Certificate or Certificate of

Non-Coverage (ECC or CNC), or amended ECC or CNC and copy of pre-
assessment EIS
11. MDGRC Endorsement for New and As-Built Application
12. For As-built applications, proof of payment of penalties and joint affidavit of two
(2) neighbors plus Certification from the Barangay

YOU
1. Submit the application for
review and evaluation. 1 hour - simple FRAYNE A. SIM
structure Building Inspector
3 days - BONIFACIO PRADO

complex Engineering Assistant
structure
(including post- ENGR. KENNETH
inspection CALABIG
findings and Engineer I
inputs)
ENGR. LYLINE
VILLANUEVA
Engineer I
2. Conduct site inspection

1 day FRAYNE A. SIM
Building Inspector
BONIFACIO PRADO
Engineering Assistant
ENGR. KENNETH
CALABIG
Engineer I
ENGR. LYLINE
VILLANUEVA
Engineer I
ENGR. AZOR GELITO

Engineer I
3. Prepare endorsement. 30 minutes FRAYNE A. SIM
Building Inspector
Client forwards the application to
the Bureau of Fire Protection. BONIFACIO PRADO
ENGR. KENNETH
CALABIG
Engineer I
ENGR. LYLINE
VILLANUEVA
Engineer I
ENGR. AZOR GELITO

Engineer I
ISSUANCE OF BUILDING PERMIT

One of the services being rendered by the Office of the Municipal Building Official
is the issuance of Building Permit.
In order to obtain the permit, the applicant shall file an application therefor in writing
with the Office of the Building Official.
REQUIREMENT(S)
● Fire Evaluation Report

● BRTF Certificate of Compliance (25+5 for beachfront projects and
Preliminary Compliance for all start-up or new constructions including
additions and expansions for non-occupancy permit holders) or Addendum
Certificate for previously issued compliance certificates opting for changes or
amendments in plans.
● ECC or CNC or amended ECC or CNC, when applicable
● Special Land Use Permit or FLAGt for forest lands or wetlands.
● Other clearances for critical projects (ECC-DENR; DOH for hospitals; DOE
for gasoline stations, etc.) pursuant to Sec. 302 of the National Building Code
(P.D. 1096)
● Undertaking and Certificate of Compliance for Non-Conforming Structures
from Zoning Administrator for Projects with non-conforming portions in their
projects plus Proof of Payment of development fees pursuant to Sections 74,
75 of Municipal Ordinance No. 337 Series of 2014.

1. Receive Application 25 minutes - FRAYNE A. SIM
and Compute fees simple structure Building Inspector
1 day - complex BONIFACIO PRADO

structure Engineering Assistant
(including post-
inspection findings ENGR. KENNETH CALABIG
and inputs) Engineer I
ENGR. LYLINE VILLANUEVA

Engineer I
2. Payment of fees with 5 minutes DEDIOSA C. DIOSO
Order of Payment Municipal Treasurer
any Revenue Collector at the

counter
3. Prepare Building 30 minutes FRAYNE A. SIM
Permit documents Building Inspector
BONIFACIO PRADO

Engineer I
(MMAC)
4. Approves the ENGR. ARNOLD SOLANO
Building Permit 10 minutes Engineer IV - OIC (Main)
ENGR. AZOR GELITO

Engineer I (MMAC)
5. Record and release

the Building Permit 15 minutes FRAYNE A. SIM
Building Inspector
BONIFACIO PRADO

Engineer I
(MMAC)
SECURING ENDORSEMENT (FIRE SAFETY INSPECTION

CERTIFICATE) FOR OCCUPANCY PERMIT
is the issuance of Occupancy Permit.
REQUIREMENT(S)
1. Completion Certificate duly signed and sealed by in-charged of construction

and/or installation:
Building (Licensed Architect/Civil Engineer)
Sanitary (Licensed Sanitary Engineer or Master Plumber)
Electrical P.E.E or M.E. (licensed)
2. Construction Log Book (duly signed by a Licensed Architect/Civil Engineer)

3. ECC or CNC or amended ECC or CNC, when applicable

YOU
1. Receive and evaluate 30 minutes FRAYNE A. SIM
the application Building Inspector (MAIN)
ENGR. KENNETH CALABIG

Engineer I (MMAC)

Engineer I (MMAC)
2. Prepare and release 1 hour FRAYNE A. SIM

endorsement to client Building Inspector
Client forwards documents ENGR. KENNETH CALABIG

to BFP for final inspection. Engineer I

Engineer I
ENGR. AZOR GELITO

Engineer I
ISSUANCE OF OCCUPANCY PERMIT

is the issuance of Occupancy Permit.
REQUIREMENT(S)
● Fire Safety Inspection Certificate

● BRTF Secondary or Final Certificate of Compliance

YOU
1. Conduct final inspection 1 day FRAYNE A. SIM
Building Inspector
BONIFACIO PRADO

Engineer I

Engineer I
ENGR. AZOR GELITO

Engineer I
2. Compute fees 30 minutes FRAYNE A. SIM
Building Inspector
BONIFACIO PRADO

Engineer I

Engineer I
3. Payment of fees 5 minutes DEDIOSA C. DIOSO
Municipal Treasurer
Or any Revenue Collector at

the counter
4. Prepare the Occupancy 20 minutes FRAYNE A. SIM
Permit Building Inspector

Engineer I
5. Approval of Occupancy 10 minutes ENGR. ARNOLD SOLANO
Permit Engineer IV - OIC
(MAIN)
ENGR. AZOR GELITO

Engineer I (MMAC)
6. Record and release the 15 minutes FRAYNE A. SIM
Occupancy Permit Building Inspector
IRENE A. CAHILIG
Administrative Aide VI

Engineer I
SECURING LOCATIONAL CLEARANCE

LOCATIONAL CLEARANCE is requested for record and reference purposes.
The Comprehensive Land Use Plan (CLUP) of the Municipality of Malay was last
updated during the year 2000.
REQUIREMENT(S)
● 3 copies of duly notarized application form

● 2 copies of Sketch Plan of the lot
● 2 sets of Right over land – may include any two of the following documents, to
wit:
o Title/Tax Declaration
o Deed of Absolute Sale
o Deed of Donation
o Contract of Lease
FEE(S)
 P/100.00

TAKE YOU
1.Receive and Evaluate 15 minutes RENATO A. CASIDSID
Draftsman III/Zoning
Evaluate completeness of Inspector
requirements.
JOAN MALICSE
Zoning Evaluation Officer
Designate
2.Conduct Ocular 1 day RENATO A. CASIDSID
Inspection/Reporting Draftsman III/Zoning
Inspector
MPDO Staff does inspection of the
site. JOAN MALICSE
Zoning Evaluation Officer
Designate
3.Payment of Fees 5 minutes any Revenue Collector

(MAIN / MMAC)
4.Prepare Locational Clearance 10 minutes SUCHERRIE A.
QUIPAO
MPDO Staff prepares Locational Project Development
Clearance. Assistant (MAIN)
CHRISTOPHER
SACAPAÑO
(MMAC)
5.Approval of Locational 5 minutes ALMA S. BELEJERDO
Clearance Municipal Planning and
Development
Officer-in-charge secures the Coordinator / Zoning
signature of the Zoning Administrator. Administrator
6.Release 5 minutes SUCHERRIE A.
QUIPAO
Officer-in-charge releases Locational Project Development
Clearance. Have the clients signed Assistant (MAIN)
the logbook after receiving the
document(s). CHRISTOPHER
SACAPAÑO
(MMAC)
SECURING ZONING DECISION
Zoning Decision is requested for record and reference purposes.
The Municipal Land Use Plan (CLUP) was last updated during the year 2013.
REQUIREMENT(S)
● Barangay Clearance/Endorsement
● Official receipts for Zoning Fee
● Sketch Plan of the lot signed by adjoining owners
● Building Plans with Site Development Plan with Technical Description (drawn
to scale) and Vicinity Map – 5 sets
● Bill of Materials (estimated cost of project) duly certified by a License
Engineer – 2 copies
● MDGRC Endorsement (with sub-procedures)
FEES
 Zoning Fee : 1/15 of 1% of the project cost *(based on HLURB Guidelines)

TAKE YOU
1.Receive and Evaluate 15 minutes SUCHERRIE QUIPAO
Project Development
Officer-in-Charge evaluates the Assistant
completeness of the submitted (MAIN)
documents.
HAROLD TALAGA
Administrative Aide
(MMAC)
CHRISTOPHER SACAPAÑO
(MMAC)
2.Assessment of Fees 1 day SUCHERRIE QUIPAO
Project Development
Assistant
(MAIN)
CHRISTOPHER SACAPAÑO
(MMAC)
3. Payment of Fees 5 minutes any assigned Revenue
Proceed to the Municipal (MAIN/MMAC)
Treasurer’s Office; pay the
requisite fees; and secure an
Official Receipt.
4.Prepare Zoning Decision 10 minutes SUCHERRIE A. QUIPAO

Project Development
MPDO Staff prepares, Assistant
processes and records Zoning
Decision. CHRISTOPHER SACAPAÑO
(MMAC)
5.Approval of Zoning Decision 5 minutes ALMA S. BELEJERDO
Municipal Planning and
Officer-in-charge secures the Development Coordinator /
signature of the Zoning Zoning Administrator
Administrator.
6.Release 5 minutes SUCHERRIE A. QUIPAO
Project Development
Officer-in-charge releases Assistant
Zoning Decision. Have the
clients signed the logbook after CHRISTOPHER SACAPAÑO
receiving the document(s). Administrative Assistant
(MMAC)
SECURING ZONING CLEARANCE FOR BUSINESS

OPERATION
ENTERPRISES are required to secure a Zoning Clearance upon application for

Business Permit to ensure that the enterprise is allowed in the chosen location as
per the Municipal Land Use Plan (CLUP) and other relevant zoning and land use
ordinances.
REQUIREMENT(S)
 Barangay Clearance
 Building Permit
 Contract of Lease

TAKE YOU
1. Review Documents 2 minutes SUCHERRIE A. QUIPAO
Project Development
Assistant (Main)
HAROLD TALAGA
Administrative Aide (MMAC)
2.Check Business Location 5 minutes JOAN MALICSE
Engineering Assistant (Main)
Zoning official checks whether
the location of the business CHRISTOPHER SACAPAÑO
conforms with the existing land Administrative Assistant
use plan and other relevant (MMAC)
zoning and land use ordinances
3. Site Inspection (optional) 1 day RENATO CASIDSID
Draftsman III / Zoning
If site inspection is required, Inspector
frontline officer refers the same (MMAC)
to the Zoning Administrator,
zoning official or their authorized JOAN MALICSE
representative. Inspection is Engineering Assistant (Main)
usually required for new
enterprises.
4.Approval 5 minutes ALMA S. BELEJERDO
Municipal Planning and
The Zoning Administrator or her Development Coordinator /
authorized representative Zoning Administrator
approves the clearance; and
signs the Business License
Application Form.
5.Release 5 minutes SUCHERRIE A. QUIPAO
Project Development
Staff releases the approved Assistant (Main)
Zoning Clearance, with
transaction properly recorded in HAROLD TALAGA
the logbook. Administrative Aide (MMAC)
INFRASTRUCTURE
REQUESTING THE PREPARATION OF PLANS AND

PROGRAMS OF WORK
One of the services being rendered by the Municipal Engineer’s Office, specifically
the Construction Section, is the preparation of Plans and Programs of Work as
requested by barangay officials, private concerned citizens, and other offices and
departments of the city government.
These usually are regarding repair and construction of:
 Drainage Systems
 Road Networks
 Public and Government Buildings
 Other Infrastructure Projects
These services are being provided to guide constituents in the implementation of

the proposed project especially regarding plans, specifications and costs.
REQUIREMENT(S)
 Letter Request specifying the service needed

YOU
1. Submit Request 3 minutes IRENE A. CAHILIG
administrative Aide VI
Submit request to the
personnel-in-charge. Staff FLONELYN T. DIMACISIL
receives and records the Administrative Aide
request in a logbook and
submits the same to the
Municipal Engineer.
2. Evaluate and Assess 3 minutes ARNOLD I. SOLANO

Municipal Engineer, OIC
Municipal Engineer evaluates
and assesses the request.
3. Site Inspection and 2 hours LUMEL P. TAUNAN
Investigation Draftsman I
Construction Engineer talks BONIFACIO C. PRADO

to persons and barangay 8 hours Engineering Assistant
officials concerned on-site.
JOSEPH DEAN S. ONG
Engineer proceeds to survey Engineering Aide
work, if survey is needed.
RICKY T. BIGUEJA
Project Development Officer
II
4. Prepare Plans 5 days
Construction Engineer
prepares detailed plans.
5. Prepare Program of 3 days LUMEL P. TAUNAN
Works Draftsman
Staff prepares the Bill of BONIFACIO C. PRADO

Materials Engineering Assistant
JOSEPH DEAN S. ONG

Engineering Aide
RICKY T. BIGUEJA
Project Development Officer
II
6. Review 30 minutes ARNOLD I. SOLANO
Municipal Engineer, OIC
Municipal Engineer reviews
the plans and program of
work.
Forward to Budget Office for

appropriation availability.
Forward to Treasurer’s Office

for funds availability.
7. Approval 10 minutes
Municipal Mayor approves

the programs of work.
8. Forward to Engineering 5 minutes
Office for recording and
submission to BAC for
procurement.
AGRICULTURE
APPLYING FOR CERTIFICATE OF NUMBERS (CN)

FOR FISHING VESSELS
As stated in Municipal Ordinance No. 260, all municipal fishing vessels shall
acquire Certificate of Numbers through the Office of the Municipal Agriculture for
purposes of establishing the identity and ownership of vessels and for maritime
safety, monitoring, and regulation.
REQUIREMENT(S)
MOTORIZED FISHING VESSELS
● Certificate of Fisher Registration (CFR)

● Letter of Endorsement from the Barangay Fisheries and Aquatic Resources
Management Council where the vessel’s homeport (Barangay) is
● Barangay Clearance
● Pictures of the fishing vessels with the applicant*
● Duly accomplished Municipal Fishing Vessel Registration Form (MFVR Form)
● Certified Standard Admeasurement Form filled up by the Admeasurement
Officer
* Photos shall be taken by the Office of the Municipal Agriculture.

NON-MOTORIZED FISHING VESSSELS
● Certificate of Fisher Registration (CFR)

● Letter of Endorsement from the Barangay Fisheries and Aquatic Resources
Management Council where the vessel’s homeport (Barangay) is
● Pictures of the fishing vessels with the applicant
● Duly accomplished Municipal Fishing Vessel Registration Form (MFVR Form)
* Photos shall be taken by the Office of the Municipal Agriculture.

YOU
1. Check requirements 10 minutes REYMARK A. SIÑEL
Aquaculturist II
2. Interview the fisherfolks 10 minutes REYMARK A. SIÑEL
and fill up the MFVR Form Aquaculturist II
3. Actual inspection and 8 hours BANTAY DAGAT
measuring of fishing vessel/s PERSONNEL
and taking of photos
4. Payment of fees 5 minutes Any Revenue Collection
Clerk assigned at the
Counter
5. Present receipt and print 20 minutes REYMARK A. SIÑEL
Certificate of Number (CN) Aquaculturist II
6. Signing of CN 5 minutes DENRIC AUGUSTUS A.
SADIASA
Municipal Agriculturist
7. Releasing of CN 5 minutes REYMARK A. SIÑEL
Aquaculturist II
Note: For renewal of Certificate of Numbers, applicants should also present the old Certificate of Numbers in
addition to their requirements.
APPLYING FOR CERTIFICATE OF FISHER REGISTRATION

(CFR)
As clearly stated in the Municipal Ordinance No. 260, all qualified fisherfolks shall
be registered with the Municipality through the Office of the Municipal Agriculture
and shall be issued a Certificate of Fisher Registration (CFR).
QUALIFICATION/ELIGIBILITY
 A citizen of the Philippines

 Must be directly or personally and physically engaged in the taking of fishery
and/or aquatic resources from the wild state or habitat with or without the use
of fishing vessels of three (3) gross tons or below
 A resident of the municipality for at least six (6) months
 At least eighteen (18) years of age
REQUIREMENT(S)
 Duly accomplished Municipal Fisherfolk Registration Form

 Barangay Clearance
 Endorsement from the Barangay Fisheries and Aquatic Resource
Management Council

YOU
1. Check requirements 5 minutes REYMARK A. SIÑEL
Aquaculturist II
2. Assist fisherfolk in filling 10 minutes REYMARK A. SIÑEL
up the Municipal Aquaculturist II
Fisherfolk Registration
Form
3. Payment of fees 5 minutes Any Revenue Collection
Clerk assigned at the
Counter
4. Present receipt, take 20 minutes REYMARK A. SIÑEL

photos of fisherfolk and Aquaculturist II
print CFR*
5. Signing of CFR 5 minutes DENRIC AUGUSTUS A.
SADIASA
Municipal Agriculturist
6. Releasing of CFR 5 minutes REYMARK A. SIÑEL
Aquaculturist II
Note: Photos shall be taken by the Office of the Municipal Agriculture.
REGISTRATION OF LARGE ANIMALS

There is a need to register all large animals in the municipality in order to develop
a new data on population of these animals in our locality.
For inquiries, please contact the Municipal Agricultural Office at Tel. No. (036) 288-
8764.
REQUIREMENT(S)
 Barangay Certification showing that the applicant is the owner of the large
animal

YOU
1. Interviews the applicant and 30 minutes VICTORIA D. SIM
records the necessary Agricultural Technician –
information about their large Livestock
animal.
RENIEL O. CABULAR
Agricultural Technician –
Livestock
2. On site inspection (assess 1 day VICTORIA D. SIM

the appearance of the large Agricultural Technician –
animal). Livestock
RENIEL O. CABULAR
Livestock
3. Payment of registration fee. 5 minutes CLEMIE C. ANDRADE
I
or
any Revenue Collector
assigned in the counter
4. Issuance of Certificate of 5 minutes VICTORIA D. SIM
Registration of large animals. Agricultural Technician –
Livestock
RENIEL O. CABULAR
Livestock
AVAILING OF TECHNICAL ASSISTANCE ON ANIMAL

TREATMENT
To safeguard/prevent losses on livestock production.
8764.

YOU
1. Interviews the client and 10 minutes VICTORIA D. SIM
information about their sick Livestock
animals.
RENIEL O. CABULAR
Livestock
2. Conducts actual visitation 1 hour VICTORIA D. SIM

and assessment of the animal. Agricultural Technician –
Livestock
RENIEL O. CABULAR
Livestock
3. Administration of treatment 30 minutes VICTORIA D. SIM
(only if the case is Agricultural Technician –
manageable upon Livestock
determination by the Livestock
Inspector). RENIEL O. CABULAR
Referral to a Licensed Livestock
Veterinarian (if the case is not
manageable).
4. Monitoring of the treated 1 week VICTORIA D. SIM

animal. Agricultural Technician –
Livestock
RENIEL O. CABULAR
Livestock
AVAILING OF TECHNICAL ASSISTANCE ON PEST AND

DISEASES OCCURENCE
Technical assistance is provided to safeguard production losses in rice and high

valued commercial crops.
8764.

YOU
1. Interviews the farmer. 20 minutes LORENZO F. MAGLIQUIAN
Rice
RENIEL O. CABULAR
Livestock
2. Conducts onsite inspection 1 hour LORENZO F. MAGLIQUIAN
and assessment. Agricultural Technician –
Rice
RENIEL O. CABULAR
Livestock
3. Gives recommendations to 30 minutes LORENZO F. MAGLIQUIAN
the farmer. Agricultural Technician –
Rice
RENIEL O. CABULAR
Livestock
4. Monitoring of the ricefields 1 week LORENZO F. MAGLIQUIAN
Rice
RENIEL O. CABULAR
Livestock
AVAILING OF VACCINATION AND IMMUNIZATION OF

LIVESTOCK
Vaccination and immunization of livestock are being conducted in order to

safeguard livestock production in the municipality.
For inquiries, please contact the Municipal Agriculture Officer No. (06) 288-8764.

YOU
1. Interviews the farmer and 20 minutes VICTORIA D. SIM
information about their Livestock
animals.
RENIEL O. CABULAR
Livestock
2. Conducts vaccination and 1 hour VICTORIA D. SIM
immunization (if vaccine is not Agricultural Technician –
available in the Office of Livestock
Municipal Agriculture, the
farmer is advised to purchase RENIEL O. CABULAR
the vaccine). Agricultural Technician –
Livestock
3. Monitoring of vaccinated 1 week VICTORIA D. SIM
animals Agricultural Technician –
Livestock
RENIEL O. CABULAR
Livestock
AVAILING OF ANIMAL DEWORMER

Deworming helps eliminate liverfluke diseases that may incur losses to livestock
production.
8764.

YOU
1. Interviews the farmer and 10 minutes ANY AGRICULTURAL
records the necessary TECHNICIAN
information about their
animals.
2. Prepares the dewormer 15 minutes ANY AGRICULTURAL
and explains the method TECHNICIAN
on how to use it.
3. The farmer receives the 5 minutes ANY AGRICULTURAL
dewormer and signs in the TECHNICIAN
office’s clients logbook
AVAILING OF DISPERSED VEGETABLE SEEDS

Farmers may avail of this program with the primary aim of helping our local
community in the development of their livelihood and nutritional concerns.
For inquiries, please contact the Municipal Agriculture Officer No. (06) 288-8764.

YOU
1. Interviews the farmer and 10 minutes ANDREW SIÑEL
information. HVCC (Casual)
2. Prepares the requested 10 minutes ANDREW SINEL
variety of vegetable seeds. Agricultural Technician –
HVCC (Casual)
3. Releasing of vegetable 5 minutes ANDREW SINEL
seeds and farmer signs in Agricultural Technician –
client’s logbook. HVCC (Casual)
4. Monitoring of dispersed 1 month ANDREW SINEL
seeds. Agricultural Technician –
HVCC (Casual)
ISSUANCE OF CLEARANCE FOR THE TRANSPORT OF

PALM TREES TO BORACAY ISLAND
This Clearance is issued in order to prevent the transfer of communicable disease

and pest of palm ornamentals.
8764.

YOU
1. Plants are brought to the 15 minutes ANDREW SIÑEL
Office of Municipal Agricultural Technician –
Agriculture for inspection HVCC (Casual)
ANERY I. SOLANO
Municipal Agricultural
Officer
2. Issuance of clearance to the 5 minutes ANDREW SIÑEL
plant owner which is a Agricultural Technician –
requirement in acquiring a HVCC (Casual)
transport permit.
ANERY I. SOLANO
Municipal Agricultural
Officer
TRANSPORT AND TRAFFIC M ANAGEMENT SERVICES

SECURING MAYOR’S PERMIT TO OPERATE PUVs,
PRIVATE VEHICLES AND OTHER TRANSPORT UTILITIES
All commercial and tourist transportation businesses operating in Malay, Aklan

shall secure a Mayor’s Permit and pay an annual fixed tax before such vehicle/s
may be allowed to be used to carry passengers or freight (Municipal Ordinance
No. 279-2009 or the Municipal Revenue Code of Malay).
For inquiries, please contact the Municipal Transportation Office at Telephone No.
(036) 2888767 or send an e-mail to mlytransportation_unit@yahoo.com.
REQUIREMENT(S)
LAND
● Current LTO Registration (OR/CR)
● LTFRB Franchise (PUV/Transport Service)
● A member of LGU-Accredited Transport Group
SEA
● MARINA Certificate
● Barangay Certification
● A member of LGU-Accredited Transport Group
TAXES AND FEES
Taxes and Fees are based on the approved Municipal Revenue Code of Malay.

YOU
1. Receive and evaluate 15 minutes CATRINA G. ASCAÑO
documents; inspection of Administrative Aide
vehicle. (Main Office)
REMO U. ARCELIS
(Main Office)
2. Issuance of Inspection 10 minutes CESAR P. OCZON, JR.
Clearance and assessment of Senior Transportation
fees Regulation Officer
3. Payment of Annual Fixed 5 minutes Any Revenue Collector at
Tax the counter (Municipal
Treasurer’s Office)
4. Issuance of duly signed 10 minutes Licensing Office Staff
Permit and Sticker
SECURING SPECIAL PERMIT TO TRANSPORT AND

OPERATE VEHICLE IN BORACAY ISLAND
All motorized vehicles operating in Boracay Island must secure a Special Permit
to Transport and Operate (prior to entry to the island) from the Office of the Mayor
and shall be issued a Municipal Sticker renewable annually and subject for
verification of documents and inspection of the Municipal Transportation Office to
determine its road worthiness and safety (Municipal Ordinance No. 342 s. 2015,
otherwise known as the Municipal Traffic Code of Malay).
For inquiries, please contact the Municipal Transportation Office at Telephone No.
(036) 288-8867 (Main) and 288-2385 (MMAC-Boracay) or send an e-mail to
mlytransportation_unit@yahoo.com.
REQUIREMENT(S)
1.) NEW
● Letter of Intent addressed to Mayor
● Photocopy of current LTO OR/CR
● Barangay Certification (for permit applied)
● Current Business/Mayor’s Permit (for business/hotel services)
● Payment of Contractor’s Tax (for project contractors)
2.) RENEWAL
● Previous Special Permit to Transport/Operate
● Photocopy of current (LTO) OR/CR
● Current Business/Mayor’s Permit (for business/hotel services)
● Payment of Contractor’s Tax (for project contractors)
3.) CHANGE UNIT

● Exit Clearance
● Transport back to mainland the vehicle to be replaced and/or in case of a
junked/dilapidated vehicle, subject for inspection and verification of
MTRO staff
● Attach previous Special Permit to Transport/Operate
● Photocopy of current (LTO) OR/CR
TAXES AND FEES
Taxes and fees are based on Municipal Ordinance No. 269, Series of 2009.

TAKE YOU
1. Submission of 10 minutes CESAR P. OCZON JR.
Requirements for Senior Transportation
evaluation/verification of Regulation Officer
documents.
2. Approval of Application 5 minutes GLENN Y. SACAPAÑO
BICOO
GODOFREDO B. SADIASA
MEEO/Executive Asst. -
designate
JOHN P. YAP
Municipal Mayor
3. Inspection of Vehicle 10 minutes REMO U. ARCELIS
(Main – for new application)
RONALD F. TUPAS
Administrative Aide
(MMAC- for renewal)
SAMUEL D. SANO
Traffic Aide I
(for renewal)
4. Issuance of Inspection 5 minutes NIÑO SACAPAÑO
Clearance and assessment of Transportation Reg. Officer II
fees and charges
CESAR P. OCZON
Senior Transportation Reg.
Officer
5. Payment of fees and 10 minutes Any Revenue Collector
charges assigned the counter
(Municipal Treasurer’s Office)
6. Issuance of a duly-signed 10 minutes Licensing Office Staff
Special Permit to Transport
and Operate with
corresponding sticker
SECURING A TRICYCLE FRANCHISE

By virtue of the provision of the Local Government Code of 1991, Section 447,
Paragraph 3, Sub-Paragraph (vi), the Sangguniang Bayan of Malay, through the
Municipal Tricycle Franchising and Regulatory Board (MTFRB), grants franchise
to tricycles operating within its jurisdiction.
REQUIREMENT(S)
 Land Transportation Office (LTO) Motorcycle Registration (OR/CR)

 Barangay Clearance to engage in Tricycle Operation – residency of the
applicant operator where the unit is intended to be operated
 Favorable endorsement of an LGU-Malay Accredited Tricycle
Association/Cooperative where such unit is intended to be operated
 Inspection Report by LGU-Malay Transportation Officer (TO)
 Duly filled up application forms
 Old Franchise (for renewal)

YOU
1. Submission of 10 minutes REX S. TAUNAN
Requirements/ Administrative Aide
Documents
2. Franchise Verification and 10 minutes MTFRB
Approval MUN. VICE MAYOR
SB SECRETARY
3. Release of Franchise 5 minutes REX S. TAUNAN
Administrative Aide
DOCUMENTATION—STORAGE OF TRICYCLE FRANCHISE

REQUIREMENT(S)
 Filled up Storage Form

 Municipal Plate (to be surrendered)

YOU
1. Submit filled up Storage 5 minutes REX S. TAUNAN
Form Administrative Aide
REVIVING TRICYCLE OPERATOR FROM STORAGE
REQUIREMENT(S)
 Land Transportation Office (LTO) Motorcycle Registration (OR/CR)

 Barangay Clearance to engage in Tricycle Operation – residency of the
applicant operator where the unit is intended to be operated
 Favorable endorsement of an LGU-Malay Accredited Tricycle
Association/Cooperative where such unit is intended to be operated
 Inspection Report by LGU-Malay Transportation Officer (TO)
 Duly filled up application forms
 Old Franchise

YOU
1. Submission of 10 minutes REX S. TAUNAN
Requirements/Documents Administrative Aide
2. Assessment and Payment 10 minutes Any Revenue Collector
of Corresponding Fees by the assigned the counter
Applicant. (Municipal Treasurer’s
Office)
3. Franchise Verification and 15 minutes MTFRB
Approval
Mun. Vice Mayor
SB Secretary
4. Release of Franchise 10 minutes REX S. TAUNAN
Administrative Aide
CHANGE OF MOTORCYCLE UNIT FOR FRANCHISED

TRICYCLE / E-TRIKE
REQUIREMENT(S)
 LTO Registration
 Old and Active Tricycle / E-Trike Franchise
 Mayor’s Permit to Transport (For Boracay Operations Only)

YOU
1. Applicant submits 5 minutes REX S. TAUNAN
requirement. Administrative Aide
2. Issuance of amended 10 minutes REX S. TAUNAN
franchise Administrative Aide
LIVELIHOOD AND EMPLOYMENT SERVICES
SECURING LOCAL EMPLOYMENT REFERRALS (FOR

APPLICANTS)
MUNICIPAL PESO provides employment assistance to job seekers through

referral. Career guidance and counseling are also offered to assist the applicants
in going about the recruitment process in different companies.
The Office offers interview tips and guides on writing resumes or application letters,
among others. It also assists clients in choosing the position/job that will match
their abilities and interests.
REQUIREMENT(S)
 Curriculum Vitae/Resume with 2" x 2" picture

 Transcript of Records or graduation certificate (Form 138, for high school
graduates)
 Police Clearance (valid for 6 months) or NBI Clearance (valid for 1 year)
 Extra picture, preferably 1" x 1"
 Training Certificates, if available
 Employment Certificates, if available
Prepare a complete set of requirements. Put them inside a folder and DO NOT
FOLD. Remember, these papers will speak a lot about you.

YOU
1. Submit Requirements 5 minutes HOVEN B. TAYCO
PESO Assistant
Submit the above
requirements to the DENNIS T. BRIONES
Public Employment PESO Coordinator
Service Office (PESO)
Staff.
2. One-on-one interview 10 minutes ALMA S. BELEJERDO

Acting PESO Manager
Undergo an interview with
MUN. PESO staff. Career DENNIS T. BRIONES
counseling is also PESO Coordinator
available.
3. Prepare Referral Letter 10 minutes HOVEN B. TAYCO
PESO Assistant
4. Issue Referral Letter 5 minutes ALMA S. BELEJERDO
Acting PESO Manager
DENNIS T. BRIONES
PESO Coordinator
HOVEN B. TAYCO
PESO Assistant
SECURING LOCAL EMPLOYMENT REFERRALS

(FOR EMPLOYERS)
MUNICIPAL PESO assists employers by conducting preliminary screening of

applicants and referring to them applicants who meet their set standards.
This service is FREE OF CHARGE.
Employers may call or visit Mun. PESO to post job vacancies. Job vacancies are
posted and distributed every Monday.
REQUIREMENT(S)
 Duly accomplished Job Order Form


YOU
1. Job Posting
Call or visit the office and

HOVEN B. TAYCO
provide the required
PESO Staff
information. The job
vacancies are, then,
NIÑO PAULO A. SIÑEL
included in the weekly list of 2 days
PESO Staff
vacancies distributed.
DENNIS T. BRIONES
Copies of this list are
PESO Coordinator
distributed to the different
barangays of the
municipality.
2. Job Matching
PESO staff matches 10 minutes HOVEN B. TAYCO

applicants’ qualifications per applicant PESO Staff
with your set standards.
Applicants, who meet the PESO Staff
criteria, are referred to you.
Request from referred DENNIS T. BRIONES
applicants a PESO referral PESO Coordinator
letter and other pertinent
documents. ALMA S. BELEJERDO
Acting PESO Manager
You also have the option of
coming to Municipal PESO
personally, browsing the
applicants’ resume and
choosing applicants whom
you wish to interview.
3. Referral
Refer qualified applicants 10 minutes DENNIS T. BRIONES

to employers. PESO Coordinator
ALMA S. BELEJERDO
Acting PESO Manager
AVAILING OF OVERSEAS EMPLOYMENT FACILITATION

SERVICES (FOR APPLICANTS)
MUNICIPAL PESO assists various placement agencies in conducting their

recruitment in the Municipality.
The Office makes sure that these agencies are authorized by the Philippine
Overseas Employment Administration (POEA). It also monitors the status of
workers placed overseas.
Hired applicants who need financial assistance for their placement fee may be
referred to financing institutions or banks which offer financial assistance to hired
overseas applicants.
REQUIREMENT(S)
 Bio-data/Resume with picture

 Employment/Training Certificates
 License (for professional or skilled workers)

YOU
1. Submit Requirements 5 minutes HOVEN B. TAYCO
PESO Staff

PESO Staff
DENNIS T. BRIONES
PESO Coordinator
2. Screening and job 5 minutes per DENNIS T. BRIONES
matching applicant PESO Coordinator
3. Referral for interview DENNIS T. BRIONES
PESO Coordinator
5 minutes
ALMA S. BELEJERDO
Acting PESO Manager
AVAILING OF OVERSEAS EMPLOYMENT FACILITATION

SERVICES (FOR EMPLOYERS)
OVERSEAS PLACEMENT agencies may seek the assistance of Mun. PESO in

conducting recruitment activities in the Municipality.
REQUIREMENT(S)
 Provincial Special Recruitment Authority (PRA/SRA)

 Confirmed Job Order(s) from principal employer(s)
Both must be duly approved by the Philippine Overseas Employment

Administration (POEA).

YOU
1. Receive and Evaluate
Evaluate completeness of DENNIS T. BRIONES
40 minutes
requirements and validate at PESO Coordinator
POEA.
2. Issue Clearance for
Recruitment
A separate Deployment DENNIS T. BRIONES
15 minutes
Report should also be PESO Coordinator
submitted after the hiring
period.
SECURING PESO CERTIFICATION

Section 4 of Municipal Ordinance No. 254, Series of 2007, requires all project
proponents, contractors, hotel or resort or business establishment proprietors
and/or operators to secure a certification from the Municipal Public Employment
Service Office of LGU-Malay certifying that the provisions of the same Ordinance
has been complied. The PESO Certification shall form part of the requisites to be
complied before a building permit or a Mayor’s Permit to operate business shall be
issued.
REQUIREMENT(S)
 Individual working permit of the employees and workers

 Job Order (PESO Form No. 2) for construction phase
 Job vacancy profile (PESO Form No. 3) for business operation
FEE(S)
 Certification Fee P/100.00

TAKE YOU
1. Receive and Evaluate GRETCHEN M. BITOON
15 minutes PESO Staff
Evaluate the completeness
of the requirements. MARK RONALD D. ALOBA
PESO Staff
2. Payment of fees
Instruct the client to pay to Any Revenue Collector

5 minutes
the Municipal Treasurer’s assigned at the counter
Office the appropriate
fees.
3. Verification, encoding,
printing, signing and
PESO Staff
releasing
HOVEN B. TAYCO
Upon presentation of 5 minutes
PESO Staff
receipt, issue PESO
certification and keep a
DENNIS T. BRIONES
duplicate copy on file with
PESO Coordinator
the Office.
SECURING OCCUPATIONAL AND INDIVIDUAL WORKING

PERMITS
Individuals need to secure Occupational and Individual Working Permits for

employment purposes in the Municipality of Malay as stipulated in Municipal
Ordinance No. 221, Series of 2005, and in accordance with the Revised Municipal
Revenue Code of Malay specifically Chapter III, Article M thereof.
REQUIREMENT(S)
FOR NEW APPLICANT

 Accomplished Application Form for Individual Mayor’s/Occupational Permit
 Photocopy of the following documents:
a. Barangay Clearance from place where the applicant resides
b. Police Clearance from place where the applicant resides
c. Health Certificate issued by the Malay Municipal Health Office
d. Endorsement/Recommendation from the Municipal Tourism Office
(for frontliners)
FOR RENEWAL
 List of employees attested by the employer (if any) or Accomplished
Application Form for Individual Mayor’s/Occupational Permit
 Photocopy of the following documents:
a. Barangay Clearance from place where the applicant resides
b. Police Clearance from place where the applicant resides
c. Health Certificate issued by the Malay Municipal Health Office
d. Endorsement/Recommendation from the Municipal Tourism Office
(for frontliners)
FEE(S)
 Occupational Permit Fee P/200.00

 ID card printing P/ 50.00

YOU
1. Receive and Evaluate GRETCHEN M. BITOON
PESO Staff
5 minutes
Evaluate the completeness
per applicant
of the requirement/s. MARK RONALD D. ALOBA
PESO Staff
2. Payment of fees
Instruct the client to pay to Any Revenue Collector

5 minutes
the Municipal Treasurer’s assigned at the counter
Office the appropriate fee/s.
3. Verification, encoding,
printing, signing and
releasing
Upon presentation of official
PESO Staff
receipt, submission of thumb
10 minutes
mark and signature
DENNIS T. BRIONES
specimen, issue
PESO Coordinator
Occupational/Individual
Working Permit to client,
keep a duplicate copy on file
with the Office.
OTHER SERVICES
SPECIAL PERMIT TO CONDUCT ACTIVITIES/EVENTS
All event organizers and partner resorts/establishments who wish to conduct their
promotional activities and events in the Municipality of Malay, most especially in
Boracay Island, must secure a Special Permit from the Office of the Mayor for the
conduct of the same. Provided, all events/activities are subject to the strict
compliance of all existing Municipal Ordinances and national laws and guidelines
on Boracay Island.
REQUIREMENT(S)
● Letter of Intent Addressed to the Municipal Mayor with Event Layout

● Barangay Clearance for the Event
● Certification from BFP (for fireworks display only)
TAXES AND FEES
Taxes and Fees are based on the Municipal Revenue Code of Malay and
Municipal Ordinance No. 168-A, Series of 2002.

YOU
1. Receipt and evaluation of 5 minutes Mayor’s Office Staff
Letter of Intent
2. Approval of request 10 minutes GODOFREDO SADIASA
Executive Assistant –
designate
(Main)
MA. BLESILDA BACANI

Executive Assistant V
(MMAC)
GLENN Y. SACAPAÑO
Boracay Island Chief
Operations Officer
(MMAC)
3. Secure BRTF Undertaking 10 minutes ANDREW NAVARRA
(for Boracay events only)
4. Payment of Fees 5 minutes Any Revenue Collector
5. Issuance/Release of duly 10 minutes NIKO LIAM OCZON

signed Special Permit Administrative Assistant II
(Main)
Mayor’s Office Staff

(MMAC)
SPECIAL PERMIT ON ALL ADVERTISING AND

PROMOTIONAL ACTIVITIES
Corporations, groups and other entities that wish to promote or advertise their
product/s or service/s in the Municipality of Malay, especially in the Island of
Boracay through promotional activities such as installation/posting of billboards,
signages, streamers, posters or fliers and other similar materials, must secure a
Special Permit from the Office of the Mayor for the conduct of the same. Provided
that all advertising activities are subject to the strict compliance of all existing
Municipal Ordinances and national laws and guidelines on Boracay Island.
REQUIREMENT(S)
● Letter Request addressed to the Municipal Mayor, indicating the size/lay-out

and duration of the tarpaulin/banners to be submitted together with a copy of
the contract of the advertising agency
● Endorsement from the Municipal Engineer’s Office (Billboard)
● If the location/site is a private property, the applicant must present written
documents showing the consent of the owner or partner establishment
IT WILL
PROCEDURES PLEASE APPROACH
TAKE YOU
1. Submit Letter Request to 3 minutes Mayor’s Office Staff
the (MAIN)
Mayor’s Office.
EMERSON E. CABAL
For billboards, attached Private Secretary I
thereto are the design, (MMAC)
details & specifications, and
the site/sketch plan of the
project.
2. Evaluation of request. 10 minutes GODOFREDO SADIASA
Executive Assistant-designate
(Main)
MA. BLESILDA BACANI

Executive Assistant V
(MMAC)
GLENN Y. SACAPAÑO
Boracay Island Chief Operations
Officer
(MMAC)
4. Assessment of Charges / 3 minutes NIKO LIAM OCZON
Fees Administrative Assistant II
(Main)
EMERSON E. CABAL
Private Secretary I
(MMAC)
5. Payment of Corresponding 5 minutes Any Revenue Collector
Fees at the Municipal assigned at the counter
Treasurer’s Office
6. Issuance / Release of duly- 10 minutes NIKO LIAM OCZON

Signed Special Permit Administrative Assistant II
(Main)

(MMAC)
SECURING SPECIAL PERMIT TO CONDUCT

MOTORCADE/RECORIDA
Corporations, groups and other entities that wish to stage a

motorcade/parade/recorida around the Municipality are required to secure a permit
from the Mayor’s Office prior to the scheduled activity. This will ensure coordination
and orderly traffic management during the activity.
REQUIREMENT(S)
 Letter of Request addressed to the Municipal Mayor, indicating the schedule

of motorcade or parade, planned route and purpose of the activity.

YOU
1. Submit letter request to the
Mayor’s Office 2 minutes Mayor’s Office Staff
(Main)
EMERSON E. CABAL
Private Secretary I
(MMAC)
2. Evaluate request 5 minutes GODOFREDO B.

SADIASA
Executive Assistant–
designate
(Main)
GLENN Y. SACAPAÑO
Boracay Island Chief
Operations Officer
(MMAC)
3. Approval of the Municipal 5 minutes MUNICIPAL MAYOR

Mayor or
HIS AUTHORIZED
Municipal Mayor approves ALTERNATE SIGNATORY
the permit.
5. Assessment of Charges / 5 minutes NIKO LIAM OCZON
Fees Administrative Assistant II
(Main)
EMERSON E. CABAL
Private Secretary I
(MMAC)
6. Payment of Corresponding 5 minutes Any Revenue Collector
Fees at the Municipal assigned at the counter
7. Issuance / Release of duly 10 minutes NIKO LIAM OCZON
signed Special Permit Administrative Assistant II
(Main)

(MMAC)
PART IV – SOCIAL AND RELATED SERVICES
ADMINISTRATIVE SERVICES
SECURING MAYOR’S CLEARANCE AND

CERTIFICATE OF GOOD MORAL CHARACTER
INDIVIDUALS need to secure Mayor's Clearance and Certificate of Good Moral

Character in seeking employment and other related purposes.
These documents can be secured from the Office of the Municipal Mayor.
REQUIREMENT(S)
For Mayor’s Clearance:
 Original Copy of Barangay and Police Clearances

 Latest Community Tax Certificate
 Official Receipt from the Municipal Treasurer's Office
For Certificate of Good Moral Character:
 Barangay Certification (stating that the client is a resident of the Barangay and
has no derogatory record)
 Official Receipt from the Municipal Treasurer's Office
FEES
Mayor’s Clearance P/100.00
Certification P/100.00

1. Filing/Recording of 2 minutes CHRISALYN P.
Request CALVARIO
Administrative Officer III
Submit documents
required to the receiving MAYO S. TUMAOB
clerk or employee-in- LLSA III (Detailed)
charge.
2. Preparation of 5 minutes CHRISALYN P.
Clearance or CALVARIO
Certification Administrative Officer III
Municipal Mayor’s staff MAYO S. TUMAOB

prepares the Clearance or LLSA III (Detailed)
Certification.
3. Approval of Municipal 2 minutes MUNICIPAL MAYOR
Mayor
Municipal Mayor approves

the Clearance or
Certification.
4. Release of Clearance 2 minutes CHRISALYN P.

or Certification CALVARIO
Administrative Officer III
The Clearance or
Certification is released to MAYO S. TUMAOB
the client. Client leaves LLSA III (Detailed)
one copy with the Records
Section for file.
CIVIL REGISTRY SERVICES
REQUESTING A CERTIFIED COPY OF RECORDS OF BIRTH,

MARRIAGE, DEATH AND OTHER CIVIL REGISTRY
DOCUMENTS
CIVIL REGISTRY documents such as births, marriages & death certificates maybe
availed of by securing a certified transcript, true or photocopy from the Office.
REQUIREMENT(S)
 Duly filled-up Request Slip
FEES
Certified True Copy/Photocopy

 Birth Certificate Fee P/ 50.00/copy
 Marriage Certificate Fee 50.00/copy
 Death Certificate Fee 50.00/copy
 Certification Fee 100.00

TAKE YOU
1. Verification 10 minutes MARIANE S. SALVACION
EMS-I – Detailed
Search of requested Civil
Registry document is GEORGINA TAMBOON
verified as to availability of Bookbinder III
records FLOREFE M. FLORES
Bookbinder II
CONSOLACION T. ARBOLEDA
Administrative Assistant II
assigned in the Counter
3. Preparation of requested 5 minutes MARIANE S. SALVACION
Civil Registry Documents EMS-I – Detailed
Staff prepares the certified GEORGINA TAMBOON

copy of requested Bookbinder III
document/s, checks/reviews
FLOREFE M. FLORES
the correctness of the
Bookbinder II
entries in the Civil Registry
document/s CONSOLACION T. ARBOLEDA
4. Issuance of Certified DIOVINA C. SANTIA
Copy Municipal Civil Registrar
3 minutes
MCR signs the document/s FILIPINA C. DELOS REYES
for release. Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION T. ARBOLEDA
MARIANE S. SALVACION
EMS-I – Detailed
REGISTRATION OF BIRTH, MARRIAGE CERTIFICATES

AND DEATH CERTIFICATES
Republic Act 3753 mandates the establishment of a civil register in the Philippines
where acts, events, legal instruments and court decrees concerning the civil status
of person shall be recorded.
The birth of the child, being a vital event of a person, shall be registered within
thirty (30) days from the time of birth in the office of the Civil Registrar of the
municipality where the birth occurred.
For ordinary marriage, the time for submission of the Certificate of marriage is
fifteen (15) days following the solemnization of marriage while for marriage exempt
from license requirement, the prescribed period is thirty (30) days, at the place
where the marriage was solemnized.
While it shall be the responsibility of the nearest relative or spouse who has
knowledge of the death to report the same within forty-eight (48) hours if the
deceased died without medical attendance.
The Health Officer shall examine and sign the death certificate and direct the
registration of the death certificate to the Office of the Civil Registrar within the
reglementary period of thirty (30) days.
REQUIREMENT(S)
 Certificate of Live Birth (COLB) or Marriage Contract

 Duly filled-up Death Certificate

YOU
1. Presentation and 5 minutes CONSOLACION T.
Examination of Document ARBOLEDA
Present documents for
registration. GEORGINA TAMBOON
Bookbinder III
Staff examines the FLOREFE M. FLORES

document, whether it is Bookbinder II
submitted on time/delayed
and the entries are properly MARIANE S. SALVACION
filled-up. EMS-I – Detailed
AILYN S. RODIL
Administrative Aide I
(MMAC-Boracay)
2. Registration of 15 minutes CONSOLACION T.
Document ARBOLEDA
Client is advised to wait
while the staff registers the GEORGINA TAMBOON
document. Bookbinder III
MCR signs the document. FLOREFE M. FLORES

Bookbinder II
EMS-I – Detailed
FILIPINA C. DELOS REYES

Registration Officer II
DIOVINA C. SANTIA
Municipal Civil Registrar
3. Release of document 1 minute CONSOLACION T.
ARBOLEDA
Staff releases the duly Administrative Assistant II
signed registered document
to client. GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
EMS-I – Detailed
APPLYING FOR MARRIAGE LICENSE

Where a marriage license is required, each of the contracting parties shall file
separate sworn application for such license with the proper local civil registrar of
the place where either or both of the contracting parties reside.
The local civil registrar concerned shall enter all applications for marriage files with
him in a registry book strictly in the order in which the same are received.
When the license is issued, the same shall be valid in any part of the Philippines
for a period of one hundred twenty (120) days from the date of issue, and shall be
deemed automatically cancelled at the expiration of said period if the contracting
parties have not made use of it.
REQUIREMENT(S)
Pre-application requirements:
 NSO Certificate of No Marriage Record
 Birth Certificate of applicants
After Interview:
 Marriage Counseling Certificate
 Parental consent if applicant is 18 yrs. old but below 21 yrs. old
 Parent advice if applicant is 21 yrs. old but below 25 yrs. old
 At least one of the contracting parties must be a resident of the place where
the local civil registry office is located
 Legal capacity to contract marriage in the Philippines (for foreigners) from their
respective embassy in the Philippines or in the absence of an embassy in the
Philippines, from the Department of Foreign Affairs
FEES
 Service fees (local) P/ 498.00

 Service fees (foreigner) 998.00
 License fee 2.00

Note: The period of posting/publication could be waived as same is provided under Administrative Order
YOU
1. Application 20 minutes GEORGINA S. TAMBOON
Bookbinder II
Applicants interviewed.
FLOREFE M. FLORES
Present the required supporting Administrative Aide
documents.
AILYN S. RODIL
Applicants are advised to Administrative Aide I
review and check the (MMAC-Boracay)
application and sign.
PERRY JOY V. MANUEL
Parents sign the Bookbinder I
consent/advise. (MMAC-Boracay)
2. Payment of fees 5 minutes Any Revenue Collector

Client is advised to pay the (MAIN / MMAC)
fees.
3. MCR subscribes the
application
MCR signs the application. 1 minute DIOVINA C. SANTIA

Staff advises the client to come
back after (10) days publication 1 minute GEORGINA S. TAMBOON
period. Bookbinder II
FLOREFE M. FLORES
Administrative Aide
4. Posting period 10 days
5. Release of license 3 minutes GEORGINA S. TAMBOON
Bookbinder II
Staff releases the license to the
applicants. FLOREFE M. FLORES
Administrative Aide
No. 1, Series of 1993, of the Implementing Rules and Regulations of Republic Act No. 3753 and other laws
on civil registration.
DELAYED REGISTRATION OF BIRTH

Delayed registration of birth, like ordinary registration made at the time of the
event, shall be filed at the Office of the Civil Registrar of the place where the event
occurred following the lapse of thirty (30) days.
REQUIREMENT(S)
 NSO Negative result

 At least three of the following:
o Baptismal
o Voter certification
o Affidavit of two (2) disinterested persons
o School records
o Certified photocopy of marriage
FEES
 Late Registration Fee P/250.00 plus P/5.00 per year of delay

TAKE YOU
1. Verification of documents 7 minutes FILIPINA C. DELOS REYES
against available records of Registration Officer II
MCR
GEORGINA TAMBOON
Staff verifies whether the Bookbinder III
record for late registration is
available. FLOREFE M. FLORES
Bookbinder II
AILYN S. RODIL
Administrative Aide I
(MMAC)
PERRY JOY V. MANUEL

Bookbinder I
(MMAC)
2. Interview and Preparation 5 minutes FILIPINA C. DELOS REYES

of documents Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION
ARBOLEDA
3. Posting Period
Staff advises the client to 10 days

come back after the 10-day
reglementary posting period.
4. Signing and Releasing of 10 days DIOVINA C. SANTIA

document/s Municipal Civil Registrar
MCR signs the registered FILIPINA C. DELOS REYES

document/s for release. Registration Officer II
GEORGINA TAMBOON
Bookbinder III
FLOREFE M. FLORES
Bookbinder II
CONSOLACION
ARBOLEDA
No. 1, Series of 1993, of the Implementing Rules and Regulations of Republic Act No. 3753 and other laws
on civil registration.
FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR

CORRECTION OF CLERICAL ERROR/S (CCE)
Republic Act No. 9048 authorizes the City or Municipal Civil Registrar or the
Consul General to correct a clerical or typographical error in an entry and/or
change of first name or nick name in the civil register without need of a judicial
order.
FEES
 Filing fee for CFN P/3,000.00

Plus P/1,000.00 service fee for migrant
petition
 Filing fee for CCE P/1,000.00
Plus P/500.00 service fee for migrant
petition
 Indigent MSWD Certification

TAKE YOU
1. Presentation and 20 minutes FILIPINA C. DELOS REYES
Examination of Documents Registration Officer II
Petitioner presents his problem MARIANE S. SALVACION

about his registry record to staff. EMS-I – Detailed
Staff or MCR examines if the

documents are authentic,
complete and duly certified.
Once supporting documents are
completed, the petitioner is
advised to pay the fees at the
MTO
3. Preparation and Finalization 30 minutes FILIPINA C. DELOS REYES

of Petition Registration Officer II
EMS-I – Detailed
DIOVINA C. SANTIA
4. Posting/Publication of 2 weeks for DIOVINA C. SANTIA
Petition CFN Municipal Civil Registrar
10 days for
CCE
5. Transmittal of Granted Within 5 DIOVINA C. SANTIA
Petition days from Municipal Civil Registrar
lapse of
posting/pub-
lication
period
No. 1, Series of 2001, OCRG, Re: Rules and Regulations Governing the Implementation of Republic Act
No. 9048.
REGISTRATION OF COURT ORDERS/DECREES AND

REQUEST OF ANNOTATED RECORD
Like other civil registry documents, court decrees concerning the status of a person
shall be registered in the Civil Registrar’s Office where the court is functioning
within ten (10) days after the decree/order has become final.
The following are registrable court decrees:
 Decree of legal separation

 Declaration of Nullity of Marriage
 Court decisions or order to correct or change entries in any certificate of births,
marriage or death
 Declaration of presumptive Death
 Repatriation or voluntary renunciation of citizenship
 Court decision recognizing or acknowledging of natural children or impugning

or denying such recognition or acknowledgement
 Judicial determination of maternity affiliation
 Aliases
REQUIREMENT(S)
 Original/Certified photocopy of court order

 Certificate of Finality/Entry of Judgment
 Certificate of Court registration issued by the concerned Municipal/City Civil
Registrar where the Court Order was issued
FEES
 Annulment Php 500.00

 Adoption 500.00
 Correction 500.00
 Certified True Copy of Court Order 50.00
 Endorsement 200.00

YOU
1. Presentation of 15 minutes DIOVINA C. SANTIA
Documents Municipal Civil Registrar
MCR examines the presented

documents for registration and
annotation.
Client is advised to pay the
fees at the Municipal
3. Registration of Court 20 minutes GEORGINA TAMBOON
Order and annotation of Bookbinder III
affected civil registry record
FLOREFE M. FLORES
Client is advised to wait while Bookbinder II
staff enters the court order to
the registry book and FILIPINA C. DELOS

annotates the same to the REYES
record. Registration Officer II
Staff prepares Certificate of MARIANE SALVACION

Court Registration, Annotated EMS - Detailed
Civil Registry Record and
certified xerox copy of court
order and endorsement letter
to NSO Manila.
4. Review and Approval 10 minutes DIOVINA C. SANTIA
The Municipal Civil Registrar
reviews and signs the
documents.
5. Release of document 5 minutes GEORGINA TAMBOON
Bookbinder III
Staff releases the documents
to client. FILIPINA C. DELOS
REYES
REGISTRATION OF LEGAL INSTRUMENTS/

LEGITIMATION OF NATURAL CHILD
As a General rule, all legal instruments shall be registered in the civil registry of
the place where they were executed except the following:
 Affidavit of Re-appearance-where the parties to the subsequent marriage are

residing;
 Admission of Paternity; and
 Acknowledgement, legitimation, Voluntary Emancipation of Minor, Parental
authorization or Ratification of Artificial Insemination where the birth of the child
was recorded.
REQUIREMENT(S)
 Legal Instruments
 LEGITIMATION OF NATURAL CHILD:
o Marriage Contract of parents
o NSO Certificate of No Marriage Record
o Birth Certificate of the Child
o Joint Affidavit of Legitimation of the parents
o Affidavit of Acknowledgement of paternity
o Legitimation Fee
FEES
 LEGAL INSTRUMENT
o Legal documentation fee P/200.00
 LEGITIMATION OF THE NATURAL CHILD
o Legitimation Fee P/100.00

TAKE YOU
1. Submission and 20 minutes GEORGINA TAMBOON
Verification of Documents Bookbinder III
Client presents the documents FILIPINA C. DELOS REYES

for legitimation. Registration Officer II
Staff verifies from the archive

whether the record for
legitimation is available.
Staff examines the presented

documents for registration and
annotation.
3. Registration of the Legal 30 minutes GEORGINA TAMBOON
Instruments and Annotation Bookbinder III
to the affected Civil Registry

Record FILIPINA C. DELOS REYES
Staff enters in the legal

instrument and annotates the
same to the affected record.
Staff prepares the annotated

civil registry record.
4. Signing and Releasing of

documents
MCR examines/review and 5 minute DIOVINA C. SANTIA

signs the document. Municipal Civil Registrar
Staff releases the documents 1 minute GEORGINA S. TAMBOON

to client. Bookbinder II
FILIPINA DELOS REYES

SUPPLEMENTAL REPORT
Whenever there are data or entries omitted in the registered documents such as
births, death and marriage, the parents, guardians of the party concerned, if of
age, shall file a supplemental report to the Office of the Civil Registrar where the
documents were filed.
REQUIREMENT(S)
 NSO copy of the Certificate of Live Birth

 CR Form No. 12 (Affidavit of Supplemental Report)
 Information Data (Birth-Supplemental Report)
 Money Order (For Security Paper – NSO Copy) P/140.00
FEE(S)
 Legal Documentation Fee P/200.00


YOU
1. Presentation and 15 minutes GEORGINA TAMBOON
Client presents the FILIPINA C. DELOS

document with omitted entry REYES
or entries to MCR staff Registration Officer II
Documents are verified as

to the availability of records
fees
3. Preparation of
documents for
endorsement to NSO
Manila
Staff prepares the Certified 30 minutes GEORGINA TAMBOON

True Copy of the document Bookbinder III
with the information data
added and endorsement FILIPINA C. DELOS
letter to NSO Manila REYES
MCR signs the document 2 minutes DIOVINA C. SANTIA

and advises client to come Municipal Civil Registrar
back after 3 weeks to 1
month
ENDORSEMENT OF DOCUMENTS TO NSO MANILA AND

REQUESTING SECURITY PAPER
Records of births, deaths and marriages that are not found in the OCRG files but
recorded and registered at the Office of the Local Civil Registrar.
REQUIREMENT(S)
 Negative result from NSO

 Certified True Copy of the COLB
 Money Order (for Security Paper) P/140.00
FEE(S)

YOU
Client presents the negative FILIPINA C. DELOS REYES

result from NSO to the MCR Registration Officer II
staff
FLOREFE M. FLORES
Documents are verified as to Bookbinder II
availability or records
fees
3. Preparation of
documents for
endorsement to NSO Manila FLOREFE M. FLORES
Bookbinder II
Staff prepares the Certified
True Copy of the document 30 minutes GEORGINA TAMBOON
and transmittal letter attached Bookbinder III
the negative result from NSO
and money order. FILIPINA C. DELOS REYES
MCR signs the document and DIOVINA C. SANTIA

advises client to come back 2 minutes Municipal Civil Registrar
after 3 weeks to 1 month
ENDORSEMENT OF DOCUMENTS IN ADVANCE TO THE

OFFICE OF THE CIVIL REGISTRAR GENERAL, NSO,
MANILA FOR THE ISSUANCE OF SECURITY PAPER
Records of births, deaths and marriages registered in the Office of the Local Civil
Registrar are submitted to NSO Provincial Office every end of the month or first
week of the preceding month.
Whenever the client requests for an immediate issuance of Security Paper, it

should be endorsed in advance through a piece of mail or through electronic
endorsement.
REQUIREMENT(S)
 1 photo copy of the document

 Money Order (for Security Paper) P/140.00
FEE(S)

YOU
Client presents the document FILIPINA C. DELOS REYES

and MCR staff reviews the Registration Officer II
registered document
FLOREFE M. FLORES
Staff pulls out the original Bookbinder II
OCRG (Office of the Civil
Registrar General) copy from
file and replace the photo
copy with a remark (OCRG
copy is sent ahead)
2. Preparation of 10 minutes GEORGINA TAMBOON

endorsement letter Bookbinder III
Staff prepares letter of FILIPINA C. DELOS REYES

endorsement and attaches Registration Officer II
the original OCRG copy with
Application of Security Paper FLOREFE M. FLORES
Bookbinder II
3. Payment of Fees
Client is advised to pay the 5 minutes Any Revenue Collector

fees assigned in the Counter
4. MCR signs the document
MCR signs the document and 2 minutes DIOVINA C. SANTIA

advises client to come back Municipal Civil Registrar
after 3 weeks to 1 month
LEGISLATIVE SERVICES
REQUEST FOR COPIES OF APPROVED RESOLUTIONS/

MINUTES/ORDINANCES/ENDORSEMENTS/ OTHER
DOCUMENTS
REQUIREMENT(S)
 Duly filled up request slip

YOU
1. Payment of 5 minutes Any Revenue Collector
Corresponding Fees by assigned in the counter
the requesting party
2. Processing & Release of 10 minutes HONORATA

Requested Documents HERMOGENES
Local Legislative Staff
Assistant III
LOUVETTE S. AGUIRRE
Administrative Officer I
DEVELOPMENT PLANNING SERVICES
SECURING DATA FOR DEVELOPMENT PLANNING AND

FOR OTHER PURPOSES
Information about the municipal and its development plans are available at the
MPDO.
This includes:
 Socio-Economic Profiles
 Land Use Plan
 Economic Development Data
 Other Municipal Statistics
FEES
 Research Fee P 100.00

 Reproduction of documents Fee 3.00/page

YOU
1. Inquiry
Approach frontline personnel

who will let you sign data 5 minutes
request slip and will refer you
to the person in charge of the
data being requested.
2. Verify Information
Availability
Person-in-charge verifies if 5 minutes

information required is
available.
SUCHERIE A. QUIPAO
3. Access Information Project Development
Assistant I
If data is available, client waits
while the person-in-charge
accesses the 15 minutes
information. Otherwise, the LEONISA A. CANDOLITA
client is referred to other Administrative Asst. V
probable sources of
information.
4. Review and Verification
Person-in-charge reviews and 20 minutes

verifies the information to be
given to the client.
5. Photocopy/Reproduction of
Documents
If original documents may not

10 minutes
be given, client leaves an ID
card with the person-in-charge
and is allowed to photocopy
documents.
6. Payment of Fees Any Revenue Collector

5 minutes
7. Release of data/ documents
Have the client sign the 5 minutes LEONISA A. CANDOLITA

logbook signifying that he Administrative Asst. V
received the data requested.
INTEGRATED HEALTH SERVICES
AVAILING OF REPRODUCTIVE TRACT HEALTH EXAMS

AND/OR ISSUANCE OF HEALTH CARD
THE MUNICIPAL Health Office runs an aggressive reproductive tract health

program, especially for workers in the entertainment industry.
The objective of the program is to identify and treat clients with Sexually
Transmissible Infections. Those who pass the examinations are given a Health
Card.
FEES:
● Gram-Stain Examination Php 120.00

● Blood Screening for Hepa B 280.00
● Test for Syphilis 250.00
● HIV Screening (Voluntary) 250.00
● Issuance of Health Card 50.00

YOU
1. Interview, Payment of 5 minutes MHO MAIN
Fees and Registration MA. MATILDE P. TUMACA
Laboratory Technician
a. Registers and interviews RUDY S. FLORES, JR., RN

clients STI/HIV Coordinator
b. Records complaint and
previous examination DOLITA C. TUMAOB
c. Gives vaginal/endocervical Revenue Collection Clerk I
urethral specimen.
MHO ANNEX
LINLY A. CABRERA, RMT
Medical Technologist I
MAY JEAN V. TUBANG,

RMT
ARBIE T. ASPIRAS, RN
STI/HIV Coordinator
ROSALIE O. YETYET
2. Examination 1 hour MHO MAIN
MA. MATILDE P. TUMACA
a. Advises client about the Laboratory Technician
time of release of results
REYO KRISTOF C.
b. Examines specimen and TAYCO, RMT
submits results Medical Technologist
MHO ANNEX
HAMILYN S. SACAPAÑO
Laboratory Aide
FLORENCE MANUEL
Laboratory Aide
MAY JEAN V. TUBANG,

RMT

3. Counseling 15 minutes MHO MAIN

RUDY S. FLORES, JR., RN
Conducts counseling to STI/HIV Coordinator
clients with positive result.
MARIA NEY E. MUCHO,
MD
Medical Officer IV
MHO ANNEX
STI/HIV Coordinator
ADRIAN D. SALAVER, MD
Municipal Health Officer
4. Orientation on 1 hour MHO MAIN
STD/HIV/AIDS RUDY S. FLORES, JR., RN
STI/HIV Coordinator
MHO ANNEX
STI/HIV Coordinator
5. Release of Health Card 5 minutes MHO MAIN
RUDY S. FLORES, JR., RN
STI/HIV Coordinator
MARIA LYN FERNANDEZ

Sanitation Inspector II
MARIA NEY E. MUCHO,

MD
Medical Officer IV
MHO ANNEX
STI/HIV Coordinator
BABY LYN FRONDOZA

Sanitation Inspector III
AVAILING OF IMMUNIZATION SERVICES

THE MUNICIPAL HEALTH OFFICE provides a comprehensive, mandatory and

sustainable immunization program as stated in Republic Act 10152 and is
committed to ensure that every infant/child and mother will receive full
immunization on 10 vaccine preventable diseases.
This service is provided free-of-charge.
Vaccines available:
● Hepatitis B
● BCG
● PENTAVALENT Hib (Diptheria, Pertussis, tetanus B, H, Influenza B)
● OPV
● Measles
● MMR (Measles, Mumps, Rubella)
● Tetanus Toxoid
● Rotavirus
● IPV (Injectable Polio Vaccine)
● PCV (Pneumococcal Vaccine)

TAKE YOU
1. Assessment and
Registration
 Assess medical and NURSE/MIDWIFE ON

15 minutes
immunization history DUTY
 Measure height, weight
of the infant
 Vital signs taking
2. Immunization EPI TEAM
 Inform parent/guardian MADEL JOY T. TAYCO,

about the vaccine RN
 Provision of due 5 minutes
Nurse II
immunization (Main)
MAY F. BANDIOLA, RN
EPI Program Designate
(Annex)
3. Post-Immunization
Counseling
 Exclusive breastfeeding
for infant 0-6 months
 Breastfeeding and
EPI TEAM
complimentary feeding
for infant/children 6-24
MADEL JOY T. TAYCO,
months
RN
Nurse II
 Home care for 15 minutes
(Main)
immunization reactions
and what to do and when
MAY F. BANDIOLA, RN
to refer
EPI Program Designate
(Annex)
 Counsel on birth spacing
 VitaminA
supplementation for 6
months onwards and
deworming for 12
months onwards
AVAILING OF MATERNAL CARE SERVICES

THE MUNICIPAL HEALTH OFFICE (MHO) is a Basic Emergency Obstetric and

Newborn Care (BEmONC) Facility which provides a comprehensive maternal care
services for pregnant, woman in labor, and lactating mothers.
 FEE(S)
 Mother and Child Booklet P/ 60.00

 Birthing and Miscellaneous Fees 2,000.00
 BEmONC Medicines & Medical Supplies May vary according to items used
For Pregnant, Not in Labor:

TAKE
YOU
1. Registration/assessment
a. Fill-up ANC Form 5 Nurse / Midwife on duty

b. Medical and obstetrical minutes
history taking
c. Vital sign assessment
1a. For First Visit, confirm 10 MHO MAIN

pregnancy thru pregnancy minutes MARIA MATILDE P. TUMACA
test Laboratory Technician
● Obtain laboratory request REYO KRISTOF C. TAYCO,

from Nurse/Midwife RMT
● Pay Pregnancy Test Fee Medical Technologist
● Submit Pregnancy Test
and wait for the result DOLITA C. TUMAOB
MHO ANNEX
Medical Technologist
MAY JEAN F. TUBANG, RMT

ROSALIE O. YETYET
2. Provision of Essential 30 EPI Team
Antenatal Care Services minutes
a. Assessment of Obstetrical MADEL JOY T. TAYCO
Status Nurse II
● Gravida/Parity (MHO MAIN)
● Last Menstrual Period
● Expected Date of
Confinement MAY F. BANDIOLA, RN
● Age of Gestation EPI Program Designate
● Fundal Height (MHO ANNEX)
● Fetal Heart Beat
● Fetal Position
b. Provide Mother and Child

Booklet or Home-Based
Mother Record (HBMR)
c. Give iron with folic acid

supplement
d. Administer and record due

tetanus toxoid shots
e. Counsel on the following:

● Proper nutrition &self
care
● Birth and Emergency
Plan
● Labor and Danger Signs
● Facility-Based Delivery
● Exclusive Breastfeeding
● Family Planning
● Routine & Follow-Up
visits
f. Request for Screening and

blood testing including CBC,
Blood Typing, Urinalysis,
VDRL or RPR, HbSAg and
other lab test as necessary
SCHEDULE OF
LABORATORY FOR
PREGNANT:
● Every Friday, 8:00-
10:00am & 1:00-4:00pm
(MAIN)
● Every Wednesday, 8:00-

10:00am & 1:00-4:00pm
(ANNEX)
SCHEDULE OF DENTAL
CHECK-UP FOR
PREGNANT:
● Every Friday, 8:00-
10:00am (Main)
● Every Wednesday, 8:00-
10:00am (Annex)
3. Releasing and Evaluation 10 MHO MAIN
of Laboratory Results minutes MADEL JOY T. TAYCO, RN,
MAN
BEmONC Nurse
MARIA NEY E. MUCHO, MD
Medical Officer IV
MHO ANNEX
MAY F. BANDIOLA, RN
BEmONC Nurse
4. Management and 30 MHO MAIN
Referral of Complicated minutes MADEL JOY T. TAYCO, RN,
Pregnancy MAN
BEmONC Nurse
a. Stabilize vital signs MARIA NEY E. MUCHO, MD
b. Provide appropriate Medical Officer IV
management
c. Refer urgently to higher MHO ANNEX
level facility, if indicated MAY F. BANDIOLA, RN
BEmONC Nurse
FOR PREGNANT, IN LABOR:

TAKE YOU
1. Registration/Assessment
● Medical and obstetrical history- 5 minutes Nurse / Midwife on duty

taking
● Vital sign assessment
2. Provision of Complete Childbirth
Services
a. Assessment of Obstetrical Status 10 minutes Nurse / Midwife on duty

● Gravida/Parity
● Last Menstrual Period
● Expected Date of Confinement
● Age of Gestation
● Fundal Height
● Fetal Heart Beat
● Fetal Position
● Cervical Dilatation
● Fetal Station
● Stages of Labor
b. Request for Screening and blood

testing including CBC, Blood Typing,
Urinalysis, VDRL or RPR, HbsAg and
other lab test as necessary
3. Monitoring of Vital Signs and 24 hours MHO MAIN

Progress of Labor using (Note: D.R. TEAM on DUTY
Partograph Mother and
Newborn MADEL JOY T. TAYCO,
4. Active Management of the third will stay at RN, MAN
stage of labor the health BEmONC Nurse
5. Provision of Essential Newborn facility at
care and Immediate Post-Partum least 12 MARIA NEY E. MUCHO,
Care to Mother and Newborn hours after MD
6. Provision of Post-Partum Home delivery of Medical Officer IV
Instruction and Counseling Newborn)
7. Management and Referral of 30 minutes MHO ANNEX
Complicated Labor, Delivery & D.R. TEAM on DUTY
Post-Partum:
MAY F. BANDIOLA, RN
a. Stabilize vital signs BEmONC Nurse
b. Provide appropriate management
c. Refer urgently to higher level ADRIAN D. SALAVER,
facility, if MD
indicated Municipal Health Officer
d. Arrange for transportation and
accompanying person, if indicated
AVAILING OF FAMILY PLANNING SERVICES

THE MUNICIPAL HEALTH Office (MHO)manages a Family Planning Program with

focus on fertility awareness and modern methods while observing the principles of
informed choice, birth spacing, responsible parenthood and respect for life.
The Program is open to any man or woman in reproductive age who wants to avail
of the family planning services.
 PROGRAM COVERAGE
The program covers the following services:
 Basic Family Planning Education

 Provision of Family Planning Commodities
 Information on Family Planning Methods
 Health Education (especially regarding examinations/tests needed by clients
relative to the family planning method chosen; and medical management of
problems resulting from the method used)
Family Planning Methods Available:
 NFP – Natural Family Planning

 Condom
 Pills
 Injectables (Medroxyprogesterone acetate-DMPA)
 IUD (Intra-Uterine Device)
 BTL (Bilateral Tubal Ligation) AS PER SCHEDULE
 Subdermal Implant

YOU
1. Assessment 30 minutes Nurse / Midwife on duty
Client approaches Midwife /
Nurse / Physician for
counseling and assessment
if eligible for desired method.
2. Provision of chosen FP 30 minutes MHO MAIN
commodity and MIDWIFE/NURSE ON DUTY
counseling.
MADEL JOY T. TAYCO, RN,
● 2a. IUD Insertion. MAN
MNCHN/FP Program
Coordinator
(Trained FPCBT II – IUD
Insertion)
MHO ANNEX
MIDWIFE/NURSE ON DUTY
MARIA JOVILYN M.
TUMAOB, RN
FP Program Designate
Insertion)
LOLIT D. CLAVEL, RM
Insertion)
MAY F. BANDIOLA, RN
FP Program Designate –
Annex
Insertion)
3. Provision of FP card and 5 minutes Nurse / Midwife on duty
instruction on follow-up
visits
AVAILING OF DENTAL SERVICES

THIS service is available to pre-school and school-age children, pregnant mothers

and other adults to prevent and treat dental diseases.
Clients may avail of the services at the Municiapl Health Office. Tooth extraction
and examination is available on Tuesdays, Wednesdays and Thursdays at MHO
Annex Boracay; Mondays and Fridays at Main MHO, Poblacion, Malay, Aklan.
FEE(S)
 Tooth Extraction P/ 250.00 per tooth

 Additional Anesthesia 50.00 per capsule
 Oral Prophylaxis 500.00 & above
 Oral Prophylaxis for pregnant women 300.00 & above
 Tooth Filing/Restoration 500.00 & above
 Fluoride Treatment 500.00 (full mouth)

TAKE YOU
1. Registration
Register name in a logbook

and receive a call 5 minutes MILPA B. BANAGSAGAN
number. Midwife on duty Dental Aide
takes and records patient's
blood pressure.
2. Tooth
Examination/Extraction
a. Tooth examination
b. Tooth extraction (if
GENIFEL A. TOLOSA,
needed) 45 minutes
DMD
c. Post-extraction
Dentist
instructions about oral
health
d. Prescribes medicine, if
needed.
AVAILING OF NATIONAL TUBERCULOSIS PROGRAM

THE MUNICIPAL HEALTH Office (MHO)manages an anti-tuberculosis program.

The purpose is to identify and treat patients with tuberculosis (TB). Drugs and
medicine are provided free-of-charge.
 WHO MAY AVAIL OF THE SERVICE
Any person, 10 years old and above, who displays the following symptoms may
have tuberculosis:
 Persistent coughing for 2 weeks or more

 Sputum expectoration
 Fever
 Progressive weight loss
 Chest or back pains

 Hemoptysis or recurrent blood streak sputum
 Loss of appetite
 Tiredness/night sweating

TAKE
YOU
1. Collection and 1 hour Midwife / Nurse / Med. Tech.
Submission of Specimen on Duty
● Client receives instruction

for proper sputum
collection
● Client collects sputum
specimen and submits it to
the Midwife/Nurse/Medical
Technologist on duty
● Client receives information
as to the date of release of
result
2. Examination and 20 MHO MAIN
Microscopy minutes MARIA MATILDE P. TUMACA
Laboratory Technician
● Receives specimens (2
specimens) and advises REYO KRISTOF C. TAYCO,
the client about the time of RMT
the release of the result Medical Technologist
● Examination of specimens
MHO ANNEX
MAY JEAN F. TUBANG, RMT

3. Assessment of Patient 20 MHO MAIN

minutes RUDY S. FLORES, JR., RN
● Assesses the patient if NTP Nurse
eligible as National
Tuberculosis Program DR. MARIA NEY E. MUCHO,
(NTP) Beneficiary MD
● Physical assessment & Medical officer IV
prescription of appropriate
regimen for the TB client
(according to the patient MHO ANNEX
type & classification) NATALIE KIM D. EULOGIO,
RN, MANc
NTP Nurse
4. Enrollment/Registration 40 Midwife on Duty
and Counseling minutes
NATALIE KIM D. EULOGIO,
● Enroll patient and issue RN, MANc
NTP identification card NTP Nurse
● Register patient in the TB
registry
● Conduct counseling to
client with his/her
treatment partner on TB
Disease and Control, and
importance of Directly
Observed Treatment for
Short Course (DOTS)
Chemotherapy
● Intake of first dose and
issue TB drug to the
treatment partner
● Instruct patient where to
report for his daily intake
of TB drugs and schedule
of follow-up sputum exam
SECURING A SANITARY PERMIT

THE MUNICIPAL HEALTH Office issues a Sanitary Permit to Operate in all

business establishments after the actual inspection and passed the sanitation
standard and completeness of required documents.
FEE(S)
● Sanitary Inspection Fee
AREA: AMOUNT (in pesos)
Less than 25 sq.m. 300.00

25 sq.m. or more but less than 50 sq.m. 400.00
500 sq.m. or more but less than 1,000 sq.m. 800.00
1,000 sq.m. or more but less than 1,500 sq.m. 900.00
1,500 sq.m. or more but less than 2,000 sq.m. 1,200.00
2,000 sq.m. or more but less than 3,000 sq.m. 1,500.00
3,000 sq.m. and above 3,000.00
● Sanitary Permit Fee: P300.00

REQUIREMENT(S)
NEW RENEWAL NEW RENEWAL

FOOD FOOD NON-FOOD NON-FOOD
ESTABLISHM ESTABLISHM ESTABLISHM ESTABLISHM
ENT ENT ENT ENT
Floor Area of ✓ ✓ ✓ ✓
the
Establishmen
t by Square
Meters
Copy of ✓ ✓ ✓ ✓
Health
Certificates of
all Employees
Copy of ✓ ✓
recent water
bacteriologica
l analysis or
Certificate of
Potability
Sketch Plan ✓ ✓
(Location of
Establishment)
Copy of DTI ✓ ✓
Certification /
SEC
Registration
Copy of ✓ ✓
Previous
Sanitary
Permit
Copy of any ✓ ✓ ✓ ✓
certificate
below:
● Certificate
of Sewer
Connection
for
Sewered
Area
● Certificate
of
Desludging
for Non-
Sewered
Area
● Establishm
ent with
STP
ESC
Clearance
(DOH-
CHD6)
Discharge
Permit
from DENR
For Clinical ✓ ✓
Laboratories:
License to
Operate of the
laboratory
License of
Medical
Technologist
For ✓ ✓
Establishmen
t w/
Swimming
Pool:
Certificate of
Training on
Basic Life
Support for
Pool Attendant
For Massage ✓ ✓
Clinic & Spa
Employees:
Certificate of
Registration of
LMT or
National
Certificate II
(TESDA)

1. Assist and validate the 10 minutes SANITATION
completeness of required INSPECTOR ON DUTY
documents
2. Payment of inspection 2 minutes ROSALIE YETYET
fee Revenue Collection Clerk
II
(ANNEX)
DOLITA TUMAOB
I
(MAIN)
3. Conduct Ocular 1 hour per ROGEL ANGELIE
Inspection on establishment MENARD
establishments MARY SACAPAÑO
JENILYN CLAUD
SARSI SACAPAÑO
CARMIE ROSE
SACAPAÑO
Sanitation Inspectors
(ANNEX)
MARIA LYN
FERNANDEZ
LIBERATO ONG IV
(MAIN)
4. For approved 2 minutes ROSALIE YETYET

application, pay sanitary Revenue Collection Clerk
permit fee II
(ANNEX)
For conditionally approved,
conduct re-inspection after DOLITA TUMAOB
compliance of sanitary Revenue Collection Clerk
defects I
(MAIN)
5. Prepare Sanitary Permit 2 minutes EUNOCH ROBI MARO
CONDEZ
Data Encoder
(ANNEX)
PRECIOUS CLAUD
SASHA LYN SEJANE
Data Encoders
(MAIN)
6. Submit to the Sanitation 5 minutes BABY LYN FRONDOZA

Inspector in Charge and Sanitation Inspector III
MHO for Signature (ANNEX)
MARIA LYN
FERNANDEZ
Sanitation Inspector
(MAIN)
DR. ADRIAN D.
SALAVER
Municipal Health
Officer
SECURING A HEALTH CERTIFICATE

Health cards are issued to operators and employees after undergoing laboratory
examination and attendance to Food Handlers Class on Food Safety, Orientation
on STI/HIV/AIDS for massage/spa/barber/tattoo, and Healthy Lifestyle to Non-
Food handlers.
 REQUIRMENTS
When claiming the Health Certificate, client must bring the following:
● Official Receipt
● Claim Stub or Previous Health Certificate
● Original X-Ray result (DOH- Accredited Laboratory)
● Recent 1x1 ID Picture
 FEE(S)
Food Handlers:
● Urine: 75.00 Pesos
● Stool: 75.00
● Health Card: 50.00
Non-Food Handlers:
● Stool: 75.00
Therapist / Massage Attendant

● Stool: 75.00
Tattoo Artists / Barbers

● Stool: 75.00

TAKE YOU
1. Payment of laboratory 2 minutes ROSALIE YETYET
fees Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Register Clients 2 minutes HELEN BELEN
EFREN LABINDAO
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
3. Receiving of Specimen 2 minutes ANNABEL ACOSTA
(Laboratory Examination CHARLES JOHN GAJISAN
performed within 5 hours) Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
4. Orientation on Food 1 hour SANITATION INSPECTOR
Safety, undergo written ON DUTY
examination, STI/HIV/AIDS
and Healthy Lifestyle
5 Prepare Health Certificate 5 minutes JENILYN CLAUD

for negative results SARSI SACAPAÑO
10 minutes CARMIE ROSE SACAPAÑO
If found positive, refer Sanitation Inspectors
laboratory result to MHO for (ANNEX)
counseling and treatment
DR. ADRIAN D. SALAVER
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
6. Releasing of Health 2 minutes DINA ONG
Certificate SILVESTRE CAHILIG
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
SECURING A MEDICAL CERTIFICATE

Firms and government agencies may require Health Certificates from certain
persons. Schools also require students to secure a Medical Certificate before they
are allowed to enroll. Health and Medical Certificates are issued by the Municipal
Health Office (MHO).
FEE(S)
 Certification Fee (Medical Cert.) P/ 50.00

REQUIREMENT(S)
Client must bring the following:
Therapist / Massage Attendant:

● Health Card / Certificate
● Fecalysis Result (stool) — must be within the last 3 months
● HEPA B Result (HBsAg) — must be within the last 6 months
● X-ray result — must be within the last 6 months
Food and Non-Food Handler:

● Health Card / Certificate
● Fecalysis Result (stool) — must be within the last 3 months
● Urinalysis Result (urine) — must be within the last 3 months
● X-ray result — must be within the last 6 months

1. Payment of Fees 2 minutes ROSALIE YETYET
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Vital Signs Taking 10 minutes JENILYN CLAUD
SARSI SACAPAÑO
CARMIE ROSE
SACAPAÑO
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Validate and Prepare 5 minutes ROSEMIN PABLO
Medical Certificate JOSIE CATHRINA
LABINDAO
Health Monitors
(ANNEX)
ERICA QUINTON
SANDRA FLORES
Health Monitors
(MAIN)
4. Physical examination 15 minutes DR. ADRIAN D. SALAVER
and assessment of the Municipal Health Officer
client before signing the (ANNEX)
Medical Certificate form
MARIA NEY MUCHO
Medical Officer IV
(MAIN)
AVAILING OF LABORATORY SERVICES

These services are available as per requst of the MHO and request from other
clinics/hospitals.
REQUIREMENT(S)
For blood chemistry examinations, advise patient to observe NPO (Nothing per
Orem or “Mouth”) or fasting prior to testing.
For routine microscopy, instruct patient for proper specimen collection.
For water analysis, instruct client for proper procedures of water sampling.
SCHEDULE OF EXAMINATIONS
 For blood chemistry, schedule is 7:00 to 8:30 a.m. every Wednesday

 For routine microscopy, schedule of receiving of specimen is 8:00 a.m. to 10:00
a.m. and 1:00 p.m. to 4:00 p.m. daily. Specimens coming beyond this time are
advised to come back the next day.
 Prenatal laboratory requests are accommodated on Fridays, 8:00 to10:00 a.m.
and 1:00 to 4:00 p.m. (MHO Main) and Wednesdays from 8:00 a.m. to 10:00
am. (MHO Annex)
 Sanitary Permits laboratory requirements are accommodated every Mondays,
Tuesdays, Thursdays and Fridays from 8:00 a.m. to 10:00 a.m.
ON UNUSUAL CIRCUMSTANCES:
On cases of equipment failure and unavailability of Med. Tech. due to human

factors, laboratory examinations would not be available.
 FEE(S)
● Fecalysis P 75.00
● Urinalysis 75.00
● CBC (Complete Blood Count) 130.00
● Gram’s Stain 120.00
● HBsAG 280.00
● RPR 250.00
● Pregnancy Test 200.00 (serum)
180.00 (urine)
● FBS 120.00
● Uric Acid 130.00
● Cholesterol 140.00
● Triglycerides 200.00
● HDL/LDL 140.00
● BUN 130.00
● Crea 130.00
CLINICAL LABORATORY:
1. Instruct the
patient/client for 1 minute MEDICAL
proper collection of TECHNOLOGIST ON DUTY
specimen
2. Payments DOLITA C. TUMAOB
(Main)
5 minutes
ROSALIE O. YETYET
(Annex)
3. Collection of MEDICAL
specimens/blood 2 minutes TECHNOLOGIST ON DUTY
extractions
4. Laboratory Routine
procedure microscopy
R/U – 15mins.
R/S – 15 mins.
G/S – 15 mins.
AFB – 20 mins.
Serology – 30
mins./test
Blood chem. – 30
mins./test
5. Recording of results
5 minutes
6. Releasing of results
1 minute
 For Sanitary
Permits – 3pm
AVAILING OF CONSULTATION SERVICES

This is to provide daily basic service for the consultation and treatment of patient.
Priority lane is provided for pregnant women, senior citizens and persons with
disabilities and those patients with complaint of difficulty of breathing, fever, high
BP and other danger S/Sx.

YOU
1. Client gets a number from NURSE/MIDWIFE ON DUTY
the front desk and waits
on queue line for number
to be called
2. History taking and vital 10 minutes NURSE/MIDWIFE ON DUTY
signs
3. Client goes back to the NURSE/MIDWIFE ON DUTY

queue line and waits for
number to be called for
consultation of Doctor on
duty
4. Consultation with the 15 minutes MARIA NEY E. MUCHO, MD
Doctor Medical Officer IV (Main)
(Annex)
5. Goes back to the queue
line for availing of
medicines
6. Dispensing of medicine 10 minutes NURSE/MIDWIFE ON DUTY
and counseling/home
instruction and follow-up,
if indicated.
ISSUANCE OF DEATH CERTIFICATE


TAKE YOU
1. Client applies for Death
Certificate of
relatives/guardians
2. Midwife interviews and 20 minutes MIDWIFE ON DUTY
prepares Death Certificate
3. Client goes to embalmer for
signature then to the
attending physician
4. Client comes back to MHO 5 minutes DR. MARIA NEY MUCHO
for review and signature Medical Officer IV
(Main)

Mun. Health Officer
(Annex)
5. Client goes to the Civil

Registrar for registration
APPLYING FOR THE TRANSFER OF CADAVER

 REQUIREMENT(S)
 Death Certificate
 FEE(S)
● Transfer of Cadaver P 300.00

YOU
1. Client pays the 5 minutes ROSALIE YETYET
corresponding fee Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Presents to Information Desk 1 minute BABY LYN FRONDOZA

the Death Certificate and Sanitation Inspector III
Official Receipt for verification (ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Prepare the Certificate of 3 minutes EUNOCH ROBI MARO
Transfer of Cadaver CONDEZ
Data Encoder
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
4. Municipal Health Officer 2 minutes DR. ADRIAN D. SALAVER

reviews and signs the Municipal Health Officer
Certificate (ANNEX)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
5. Releasing of Certificate 1 minute BABY LYN FRONDOZA
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
ISSUANCE OF EXHUMATION PERMIT /DISINTERMENT

PERMIT
 REQUIREMENT(S)
 Death Certificate
 FEE(S)
● Exhumation / Disinterment Permit P 300.00

TAKE
YOU
1. Client pays the 2 minutes ROSALIE YETYET
corresponding fee Revenue Collection Clerk II
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Presents to Information 1 minute BABY LYN FRONDOZA

Desk the Death Certificate and Sanitation Inspector III
Official Receipt for verification (ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
3. Prepare the Exhumation / 3 minutes EUNOCH ROBI MARO CONDEZ
Disinterment Permit Data Encoder
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
4. Municipal Health Officer 2 minutes DR. ADRIAN D. SALAVER
reviews and signs the Permit Municipal Health Officer
(ANNEX)
MARIA NEY MUCHO

Medical Officer IV
(MAIN)
5. Releasing of Permit 1 minute BABY LYN FRONDOZA
(ANNEX)
MARIA LYN FERNANDEZ

(MAIN)
AVAILING OF NEWBORN SCREENING SERVICE

The Municipal Health Office (MHO) is a Newborn Screening Facility in compliance

with Republic Act 9288, Newborn Screening Act of 2004. A public health program
at early identification of infants who are affceted by certain
genetic/metabolic/infectious conditions which could lead to significant reduction of
morbidity, mortality, and associted disabilities in affacetd infants.
Newborn age 24 hours to 72 hours may avail of the service.

FEE(S)
● NBS Fee P 600.00

● Expanded Newborn Screening Fee P 1,600.00
COLLECTION OF BLOOD SAMPLE:

YOU
1. Registration and Payment 10 minutes NEWBORN SCREENING
COORDINATOR
a. Interview (Main/Annex)
parent/guardian of the
newborn DOLITA C. TUMAOB
b. Full-up NBS form and Revenue Collection Clerk I
card of the newborn’s (Main)
data
c. Payment of NBS ROSALIE O. YETYET
Fee/Expanded NBS Revenue Collection Clerk I
Fee (Annex)
2. Counseling of 20 minutes NURSE/MIDWIFE ON
Parents/Guardian DUTY
aboutNBS
a. Provide information
regarding the
importance of NBS,
diseases that can be
determined by NBS
and its management
b. Inform when and how
the result will be
released
3. Collection of Blood MARIA MATILDE P.
5 minutes
Sample TUMACA
4. Drying of blood sample 3 hours Laboratory Technician
5. Sending of blood sample (MAIN)

to NBS Center-Visayas thru
courier EDEN S. CASIDSID, RM
Midwife II
(MAIN)
REDAL D. TAYTAY
10 minutes
Medical technologist
(MAIN)
NEWBORN SCREENING
COORDINATOR on duty
(ANNEX)
RELEASING OF RESULT – NEGATIVE (AFTER 3 WEEKS):

YOU
1. Record result to NBS 2 minutes NEWBORN SCREENING
Logbook COORDINATOR on duty
2. Releasing of result thru (MAIN / ANNEX)
Catchment Nurse/Midwife 2 minutes
or the parent/guardian can
get it personally at the
MHO
RELEASING OF RESULT – POSITIVE (AFTER 24 HOURS):

YOU
1. Record result to NBS 2 minutes
Logbook
2. Track and inform the 2 minutes NEWBORN SCREENING
parent/guardian of infant COORDINATOR on duty
3.Releasing of Result, 10 minutes (MAIN / ANNEX)
Counseling, and
instruction on when and
how to undergo
confirmation and treatment
of the disease
AVAILING OF WATER LABORATORY SERVICE AND

ISSUANCE OF CERTIFICATE OF POTABILITY
The Municipal Health Office (MHO) conducts a monthly water bacteriological test
to all Water Refilling Stations, Ice Plants, and water district. Quarterly to all food
serving and food processing establishments to ensure safe and potable water.
The objective of the program is to protect public health, safety and welfare by
ensuring quality standards of drinking water.
FEE(S)
● Water Bacteriological Analysis

(food serving and food processing establishments) P/ 650.00
(for quantification method) 800.00
(for heterotrophic method) 500.00
(Water Refilling Stations, Ice Plants, and Water District) 1,300.00

TAKE
YOU
1. Payment of Fees 2 minutes ROSALIE YETYET
(ANNEX)
DOLITA TUMAOB
(MAIN)
2. Collection of Water Sample 10 MHO–ANNEX:
minutes DINA ONG
Health & Sanitation Monitor
HELEN BELEN
MHO-MAIN:
LIBERATO F. ONG IV
3. Transportation of Water 1 hour MHO - ANNEX:

Sample to Water Laboratory Health Monitor on duty
(Main)
MHO-MAIN:
ROBERT A. OMUGTONG
Administrative Aide
4.
A. Receiving of Water Sample 1 minute REDAL D. TAYTAY
& Recording Medical Technologist
B. Processing Water Sample:

a. Presence / Absence 2 minutes ROBERT A. OMUGTONG
Procedure Administrative Aide
b. Quantification / 5 minutes
Enumeration Procedure
c. Heterotrophic Plate 5 minutes REDAL D. TAYTAY
Count Medical Technologist
C. Incubation Period:
a. Presence / Absence 18-22
Procedure hours
b. Quantification / 18-22
Enumeration Procedure hours
c. Heterotrophic Plate Count 48 hours
D. Interpretation of Result & 3 minutes

Data Encoding
E. Releasing of Result 1 minute

5. Present Official Receipt 2 minutes MHO-ANNEX
(OR) for releasing of JENILYN A. CLAUD
Certificate of Potability Sanitation Inspector
MHO-MAIN
MARIA LYN A. FERNANDEZ
6. Submit to Sanitation 2 MHO-ANNEX
Inspector in-charge and minutes BABY LYN V. FRONDOZA
Municipal Health Officer for Sanitation Inspector

signature
MHO-MAIN
ADRIAN D. SALAVER
7. Releasing of Certificate of 1 minute MHO-ANNEX
Potability BABY LYN V. FRONDOZA
MHO-MAIN
REAL PROPERTY ASSESSMENT AND TRANSFER SERVICES
PREPARATION OF PAPERS FOR THE TRANSFER OF REAL

PROPERTY OWNERSHIP (LAND, BUILDINGS,
MACHINERIES)
We only prepare papers for transfer and the Municipal Assessor recommends for
approval to the Provincial Assessor.
REQUIREMENT(S)
 2 copies of Deed of Instrument (Registered at the Register of Deeds)

 2 copies of BIR Certificate
 2 copies of DAR Certificate (if Agricultural)
 Current Real Property Tax Receipt
 2 copies of Land Title (authenticated copies from the Register of Deeds)
 3 copies Sketch Plan (with conformity of the owner and technical description
of area to be transferred and remaining portion)
 Transfer Fee Receipt
 Processing Fee
 Sworn Statement
 2 copies of SEC Registration and Articles of Incorporation (for Corporation)
 Secretary Certificate
 Special Power of Attorney
 FEE(S)
 Transfer Fee Receipt (50% of 1% of the Market Value plus surcharges and
penalty after 60 days of execution of document)
 Sworn Statement (50% of 1% of the Market Value plus P/15.00 if late filing
but not more than P/5,000.00)
 Processing Fee (P/100.00 per Real Property Unit)

TAKE YOU
1. Submit required 30 GEMMA TERESA P. MATEO
documents for minutes Local Assessment Operations Officer III
review and
evaluation ANALISA A. TORRES
Assessment Clerk III
2. Plot sketch plan and 15 GEMMA TERESA P. MATEO
assign Property minutes Local Assessment Operations Officer III
Index Number (PIN) (may vary
at the Base Map depending
on the ENGR. CHRISTOPHER O. CASUNCAD,
shape of JR.
the lot) Local Assessment Operations Officer II
3. Prepares Field 15 GEMMA TERESA P. MATEO

Appraisal minutes Local Assessment Operations Officer III
Assessment
Sheet (FAAS) ANALISA A. TORRES
4. Encoding and 20 ROSIE T. GREGORIO
Printing minutes Tax Mapper I
 Tax Declaration MARY SHELLY M. OCZON

 Notice of
Assessment (NA) JOSEPH T. SEJANE
 Ownership Record Tax Mapping Aide
Form (ORF) and
prepares Checklist
5. Municipal Assessor 15 ERLINDA T. CASIMERO
makes an Ocular minutes Municipal Assessor
Inspection/
Investigation Report
6. Type ocular 5 minutes MARY SHELLY M. OCZON
inspection/ Administrative Aide VI
investigation report
JOSEPH T. SEJANE
Tax Mapping Aide
7. Signs all necessary 10 ERLINDA T. CASIMERO
papers for transfer minutes Municipal Assessor
8. Submit transactions 1 day ERLINDA T. CASIMERO

at the Provincial Municipal Assessor
Assessor’s Office
every Thursdays and Or Assessor’s Staff
when need arises for
approval
SECURING OF CERTIFIED TRUE COPY OF TAX

DECLARATION
The Tax declaration (TD) is issued for taxation purposes only and should not be
considered as title to the property.
A certified true copy of Tax Declaration may be requested from the Municipal
Assessor’s Office.
REQUIREMENT(S)
 Real Property Tax for the current year must be paid

 Authority from the declared owner
 FEE(S)
 Receipt - P/50.00 per TD

TAKE YOU
1. Receives, verifies, 5 minutes ROSIE T. GREGORIO
and prepares certified Tax Mapper I
true copy of tax
declaration. MARY CORY M. FLORES
JOSEPH T. SEJANE
Tax Mapping Aide
EVA T. MAGLIQUIAN
Administrative Aide
2. Signs the certified 3 minutes ERLINDA T. CASIMERO

true copy. Municipal Assessor
GEMMA TERESA P. MATEO

Local Assessment Operations Officer
III
4. Record at the log 3 minutes ROSIE T. GREGORIO
book and release Tax Mapper I
copy to client.
JOSEPH T. SEJANE
Tax Mapping Aide
MARY CORY M. FLORES

EVA T. MAGLIQUIAN
Administrative Aide
SECURING OF CERTIFICATION OF NO REAL

PROPERTY/IMPROVEMENT
A Certification of No Real Property/Improvement may be requested from the

Municipal Assessor’s Office.
REQUIREMENT(S)
 Letter Request
 Community Tax Certificate
 Certification Fee Receipt
 FEE(S)
 Certification Fee - P/ 100.00

TAKE YOU
1. Receives and verifies 5 minutes MARY SHELLY M. OCZON
requirements Administrative Aide VI
Prepares certification.
2. Signs the certification. 3 minutes ERLINDA T. CASIMERO

Municipal Assessor
3. Records at the log book and 3 minutes MARY SHELLY M. OCZON
release copy to client. Administrative Aide VI
PREPARATION OF PAPERS FOR THE APPRAISAL AND

ASSESSMENT OF REAL PROPERTIES
We only prepare papers for the appraisal and assessment of real properties and
the Municipal Assessor recommends for its approval to the Provincial Assessor.
The Office of the Municipal Assessor schedules and conducts field ocular
inspection to assess the value of the real property.
REQUIREMENT(S)
 Letter Request
 Copy of As Built Plan
For condominiums:
 Letter request
 Copy of As Built Plan
 Master Deed with Declaration of Restrictions
 Amended Master Deed with Declaration of Restrictions (if there’s any)
 2 copies of authenticated copy of condominium title
 Secretary’s Certificate
 Articles and By Laws
 Master List of units
 FEE(S)
 Processing Fee - P/100.00 per Real Property Unit

YOU
1. Conducts 1 day GEMMA TERESA P. MATEO
ocular Local Assessment Operations Officer III
inspection
ENGR. CHRISTOPHER O.CASUNCAD
Local Assessment Operations Officer II
ALL ASSESOR’S STAFF

2. Computes the 2 hours and GEMMA TERESA P. MATEO

floor area (for 30 minutes Local Assessment Operations Officer III
buildings) and (may vary
prepares Field depending ENGR. CHRISTOPHER O.CASUNCAD
Appraisal and on the Local Assessment Operations Officer II
Assessment shape of the
Sheet (FAAS) building)
3. Encoding and 20 minutes
Printing
Tax Declaration ROSIE T. GREGORIO

Tax Mapper I
Notice of
Assessment (NA) MARY SHELLY M. OCZON
Ownership
Record Form JOSEPH T. SEJANE
(ORF), and Tax Mapping Aide
prepares
checklist
4. Municipal 15 minutes ERLINDA T. CASIMERO
Assessor makes Municipal Assessor
an Ocular
Inspection/Investi
gation Report
5. Type Ocular 5 minutes MARY SHELLY M. OCZON
Inspection/Investi Administrative Aide VI
gation Report
JOSEPH T. SEJANE
Tax Mapping Aide
6. Signs all papers 10 minutes ERLINDA T. CASIMERO
necessary for Municipal Assessor
transfer
7. Submit 1 day ERLINDA T. CASIMERO
transactions at Municipal Assessor
the Provincial
Assessor’s Office or
every Thursdays
for approval ASSESSOR’S STAFF
ANNOTATION/CANCELLATION OF ADVERSE CLAIM,

LIS PENDENS, BAIL BONDS, LOAN OR MORTGAGE
ON TAX DECLARATION
This service is requested to annotate or cancel adverse claim, lis pendens, bail
bonds, loan or mortgage purposes upon approval from the Provincial Assessor’s
Office.
REQUIREMENT(S)
 Copy of related documents
FEE(S)
For annotation:
 First P/5,000 in the document presented – P/50.00
 For every P/1,000 in excess of P/5,000 – P/ 5.00
For release/cancellation:
 For release of mortgage and other similar documents irrespective of the amount
involve – P/50.00

1. Request for the service and 5 minutes ROSIE T.
submit requirements GREGORIO
Tax Mapper I
Assessment clerk verifies
and annotates/cancels on
tax declaration (TD)
RESEARCH FOR HISTORY OF TAX DECLARATION

The history of a certain tax declaration may be researched at the Municipal
Assessor’s Office.
REQUIREMENT(S)
 Related reference documents
 FEE(S)
 Research Fee - P/ 50.00

YOU
1. Request for the service and 3 minutes ROSIE T. GREGORIO
submit requirements Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES
2. Researches for the history of 15 minutes ROSIE T. GREGORIO
tax declaration (TD) (may vary on Tax Mapper I
revision
year) EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES
Administrative Aide
3. Present the history of TD to 5 minutes ROSIE T. GREGORIO
the client Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
MARY CORY M. FLORES

Administrative Aide
VERIFYING PROPERTY LOCATION AND VICINITY

This service enables the client to identify real property, its ownership and location
in the tax map at the Municipal Assessor’s Office.
REQUIREMENT(S)
 Tax Declaration (TD)

YOU
1. Request for the 3 minutes GEMMA TERESA P. MATEO
service and submit Local Assessment Operations
requirements Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
ENGR. CHRISTOPHER O.
CASUNCAD
Local Assessment Operations
Officer II
2. Verifies the location of 5 minutes GEMMA TERESA P. MATEO

the real property in Local Assessment Operations
the tax map Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
CASUNCAD
Officer II
3. Staff presents the 5 minutes GEMMA TERESA P. MATEO
vicinity of the property Local Assessment Operations
to the client Officer III
ANALISA A. TORRES
ROSIE T. GREGORIO
Tax Mapper I
CASUNCAD
Officer II
FILING OF SWORN STATEMENT

Section 202 of Republic Act 7160. Any person, natural or juridical, owning or
administering real property or his authorized representative is required to file a
sworn statement declaring the true current and fair market value of his property,
whether previously declared or undeclared, taxable or exempt, with the provincial,
city or municipal assessor where the property is located once every three (3) years
during the period from January first (1 st) to June thirtieth (30th) commencing with
calendar year 1992.
Section 203 of Republic Act 7160. Duty of Person Acquiring Real Property or
Making Improvement Thereon. Any person, who acquires any kind of real property
or his authorized representative, shall file a sworn statement declaring the true
current and fair market value of the subject property with theaAssessor where the
property is located within sixty (60) days from date of execution of the deed of sale
or conveyance.
REQUIREMENT(S)
 Tax Declaration (TD)
FEE(S)
50% of 1% of the Market Value, plus P/100.00 if late filing, but not more than
P/5,000.00

YOU
1. Request for the service and ROSIE T. GREGORIO
submit requirements 15 minutes Tax Mapper I
Client submits filled-up form EVA T. MAGLIQUIAN

for review Administrative Aide
2. Reviews the entry in the form 5 minutes ROSIE T. GREGORIO
Tax Mapper I
EVA T. MAGLIQUIAN
Administrative Aide
5. Subscribes the sworn 5 minutes ERLINDA T. CASIMERO
statement Municipal Assessor
PREPARATION OF PAPERS FOR REVIVAL/REVISION

This service is requested for revival, revision or correction of area of real property.
REQUIREMENT(S)
For Revival:
 Letter request
 3 copies Sketch plan duly signed by the adjoining owners
 Affidavit of adjoining owners (Registered at the Register of Deeds)
 Sworn Statement
 Previous tax declaration (PTD)
 Back taxes
For Revision of Area:

 Letter Request
 3 copies Sketch plan duly signed by the adjoining owners
 Real Property Tax receipt for the current year
 Affidavit of adjoining owners that no boundary dispute in case of increase in
area (Registered at the Register of Deeds)
 Machine copy of tax declaration
 Sworn statement
 FEE(S)
 Processing Fee - P/100.00 per lot

 Sworn Statement (50% of 1% of the Market Value plus P/100.00 if late filing
but not more than P/5,000.00)

TAKE YOU
1. Submit required 30 minutes GEMMA TERESA P. MATEO
documents for review and Local Assessment Operations
evaluation Officer III
ANALISA A. TORRES
2. Plot sketch plan and 15 minutes GEMMA TERESA P. MATEO
assign Property Index Local Assessment Operations
Number (PIN) at the Base Officer III
Map
CASUNCAD
Officer II
3. Prepares Field 5 minutes GEMMA TERESA P. MATEO
Appraisal Assessment Local Assessment Operations
Sheet (FAAS) Officer II
ANALISA A. TORRES
4. Type TD, Notice of 20 minutes ROSIE T. GREGORIO
Assessment(NA), Tax Mapper I
Ownership Record Form
(ORF) and prepares MARY SHELLY M. OCZON
Checklist Administrative Aide VI
JOSEPH T. SEJANE
Tax Mapping Aide
5. Prepares Ocular 15 minutes ERLINDA T. CASIMERO
Inspection/Investigation Municipal Assessor
Report
6. Type Ocular 5 minutes MARY SHELLY M. OCZON
Inspection/Investigation Administrative Aide VI
Report
JOSEPH T. SEJANE
Tax Mapping Aide
7. Signs all necessary 10 minutes ERLINDA T. CASIMERO
papers for transfer Municipal Assessor
8. Submit transactions at the 1 day ERLINDA T. CASIMERO

Provincial Assessor’s Municipal Assessor
Office every Thursdays or
for approval Assessor’s Staff
PREPARATION OF PAPERS FOR CANCELLATION OF

ASSESSMENT
This service is requested to cancel assessment of real property.
REQUIREMENT(S)
 Letter Request for Cancellation

 Real Property Tax Receipt for the current year
 FEE(S)
 Processing Fee - P/50.00 per transaction

YOU
1. Submit required 15 minutes ROSIE T. GREGORIO
documents for Review Tax Mapper I
and evaluation
MARY SHELLY M. OCZON
2. Staff prepares Notice of 15 minutes ROSIE T. GREGORIO
Cancellation Tax Mapper I
MARY SHELLY M. OCZON

3. Signs all necessary 20 minutes ERLINDA T. CASIMERO
papers for Municipal Assessor
cancellation/Notice of
Cancellation and checklist
4. Submit transactions at the 1 day ERLINDA T. CASIMERO

Provincial Assessor’s Municipal Assessor
Office every Thursday s or
for approval ASSESSOR’S STAFF
SOCIAL WELFARE SERVICES
AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)

Refers to the provision of limited assistance in cash to individuals/families who are

hampered to function normally because of socio-economic difficulties. The nature
of difficulty is usually short-term and emergency in nature, thus assistance is on a
one-shot-deal basis.
REQUIREMENT(S):
 For Hospitalization: Barangay Certification (residency/indigency), Medical

Abstract, Billing Statement
 For Medicine: Barangay Certification (residency/indigency), Doctor’s
Prescription, receipt from Pharmacy/Drug Store
 For Strandees (Transportation/Food Assistance): Certification from Social
Worker, referral from Barangay, PNP and other referring parties
 Burial: Barangay Certification (residency/indigency), Death Certificate
 Others: Barangay Certification (residency/indigency), proof of incidence
(Disaster victim)

YOU
1. Attends to the needs of JESSICA S. CANDOLITA
clients. Social Welfare Officer IV
15 minutes VIRGIE L. LUMOGDANG

Administrative Aide
DOLOR BAGAC
Administrative Aide
2. Interview/Assess if the
client is illegible for financial JESSICA S. CANDOLITA
15 minutes
assistance. Social Welfare Officer IV
3. Instruct client to get AICS

form at their respective JESSICA S. CANDOLITA
10 minutes
Barangay Social Welfare Officer IV
4. If clients has documents

from Barangay, prepare the JESSICA S. CANDOLITA
30 minutes
Certificate of Eligibility. Social Welfare Officer IV
5. Submit clients’ documents JESSICA S. CANDOLITA

to the LCE for approval of Social Welfare Officer IV
financial assistance.
VIRGIE L. LUMOGDANG
5 minutes Administrative Aide
DOLOR BAGAC
Administrative Aide
6. Inform barangay/client for JESSICA S. CANDOLITA

check releasing (maximum Social Welfare Officer IV
of 2 weeks)
VIRGIE L. LUMOGDANG
10 minutes
Administrative Aide
DOLOR BAGAC
Administrative Aide
PRE-MARRIAGE COUNSELING
Pre-Marriage counseling (PMC) is one of the requirements for the issuance of

marriage license for marriage applicants.
REQUIREMENT(S):
 Referral from the Office of the Local Civil Registrar

TAKE
YOU
1. The Officer of the Day 1 hour JACKIE LOU Y. LOZADA
receives referral from the Administrative Assistant
MCR; gives Pre-Marriage
Expectation Inventory to CARLO B. YABUT
Marriage applicants to fill-out Administrative Assistant
/answer.
2. The Officer of the day 5 minutes
instructs the applicants to
come back on the scheduled
day for PMC.
3. The PMC Team conducts 4 hours 1 personnel from the
counseling on the 1st and Municipal Health Office, Municipal
3rd week of the month. 1st week Social Welfare and Development
— Office and
8:00AM - Municipal Population and
12:00NN Gender Office
3rd week
—
1:00PM -
5:00PM
4. Release of PMC 10 AIREEN S DELA TORRE

Certificate minutes Administrative Assistant
LIBERTY ONG-TALAMISAN
Municipal Population and
Gender Officer - designate
REQUEST OF SOCIAL CASE STUDY REPORT/

CERTIFICATE OF INDIGENCY
This service is done as per request of clients in availing the services of other
agencies (GO’s/NGA’s/GA’s)
REQUIREMENT(S):
● Letter request from other agencies

● PCSO/Office of the Vice President/Office of the Governor
○ Medical Abstract/Certificate
○ Billing Statement
○ Barangay Certification (Residency/Indigency)
● Certificate of Indigency
  HOW TO AVAIL OF THE SERVICE
IT WILL TAKE
PROCEDURES PLEASE APPROACH
YOU
1. The Officer of the Day MAINLAND:
attends to the needs Monday- Gerard Panagsagan
of clients and refers to Tuesday- Celestial Prado
the Social Worker. Wednesday- Jerre Mae
Prado
Thursday- Donald Oczon
Friday- Hendrette Gabay
15 minutes BORACAY:
Monday- Rachel Bangcaya
Tuesday- Madel Dee
Schoenenberger
Wednesday- Anne Krizza
Gulbique
Thursday-Rachel Bangcaya
Friday- Madel Dee
Schoenenberger
2. Social Worker MAINLAND

assess/interview the Jerre Mae Prado
clients
BORACAY
1 hour
Madel Dee Schoenenberger
Rachel Bangcaya
Anne Krizza Gulbique
3. Social Worker conducts MAINLAND

home visit Jerre Mae Prado
Hendrette Gabay
Donald Oczon
Gerard Panagsagan
3 hours
BORACAY
Rachel Bangcaya
Anne Krizza Golbique
4. Social Worker prepares MAINLAND

 Social Case Study 1days Jerre Mae Prado
Report
 Certificate of 1 hour BORACAY
Indigency Madel Dee Schoenenberger
Rachel Bangcaya
5. Release Case Study MAINLAND

Report/ Jerre Mae Prado
Certificate of Indigency Hendrette Gabay
Donald Oczon
Gerard Panagsagan
10 minutes
(the next day)
BORACAY
Rachel Bangcaya
REQUESTING TRAVEL CLEARANCE ENDORSEMENT

FOR MINORS TRAVELING ABROAD
Republic Act 7610 mandates the DSWD to issue a travel clearance to

unaccompanied minors traveling abroad or a written permit or justification from the
child’s parents or legal guardians (Article IV, Section 8a) as a measure to protect
children and prevent trafficking.
DOCUMENTARY REQUIREMENT(S)
1. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY FOR THE

FIRST TIME:
o Duly accomplished application form

o Photocopy of birth certificate (SECPA) or passport of the minor
o Written consent of both parents or the solo parent or the legal guardian
o permitting the minor to travel alone to a foreign country
o As appropriate, a photocopy of the marriage certificate of the minor’s
o parents or a photocopy of the certificate of legal guardianship of the minor
or in the case of solo parent, a photocopy of the solo parent identification
card from the Municipal Social Welfare and Development Office of being a
solo parent or Tallaq or Fasakh certification from the Shariah court or any
Muslim barangay or religious leader or in the case of an illegitimate minor,
a certificate of no marriage from the local registrar or in the case of a
deceased parent, a photocopy of death certificate.
o Two colored passport size photos of the minor taken within the last 6
o months.
o Photocopy of the passport of the traveling companion
2. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY

SUBSEQUENTLY:

o permitting the minor to travel alone to a foreign country
o Photocopy of the previous travel clearance or as required in no. 1.1.2 and
above
o months
3. FOR A MINOR TRAVELING FOR THE FIRST TIME WITH A PERSON

OTHER THAN THE PARENTS OR LEGAL GUARDIAN:

o Photocopy of birth certificate (SECPA) or passport of the minor
o permitting the minor to travel alone to a foreign country with a specific
o person other than them
o As appropriate, a photocopy of the marriage certificate of the minor’s
parents or a photocopy of the certificate of legal guardianship of the minor
or in the case of solo parent, a photocopy of the solo parent identification
card from the Municipal Social Welfare and Development Office of being
a solo parent or Tallaq or Fasakh certification from the Shariah court or any
Muslim barangay or religious leader or in the case of an illegitimate minor,
a certificate of no marriage from the local registrar or in the case of a
deceased parent, a photocopy of death certificate
o months
o Photocopy of the passport of the traveling companion
4. FOR A MINOR TRAVELING ALONE TO A FOREIGN COUNTRY

SUBSEQUENTLY WITH A PERSON OTHER THAN THE PARENTS OR
LEGAL GUARDIAN

permitting the minor to travel alone to a foreign country with a specific
person other than them
o Photocopy of the previous travel clearance or as required in no. 3.2.2 and
above
o months
FEE(S):
 Travel Clearance Endorsement Fee - P/500.00

IT WILL PLEASE APPROACH

PROCEDURES
TAKE YOU
1. The Officer of the Day MAINLAND
attends to the needs Monday- Gerard Panagsagan
of clients and refers Tuesday- Celestial Prado
the same to the Social Wednesday- Jerre Mae Prado
Worker assigned Thursday- Donald Oczon
Friday- Hendrette Gabay
5 minutes
BORACAY
Rachel Bangcaya
2. Social Worker MAINLAND

interviews/gives Jerre Mae Prado
documentary
1 hour
requirements and BORACAY
instructions to clients Madel Dee Schoenenberger
3. Review/Assess the
supporting documents
for approval
If complete, social
worker prepares
endorsement letter for
approval of the travel MAINLAND
clearance. Jerre Mae Prado
1 hour
If not complete, social BORACAY
worker makes a Madel Dee Schoenenberger
note/instruct client to
return with the
complete supporting
documents
immediately for
endorsement and
approval of travel
clearance.
4. Record and release MAINLAND

Travel Clearance Jerre Mae Prado
Endorsement to client 5 minutes
BORACAY:
TOURISM SERVICES
REGISTRATION OF TOURISTS AND VISITORS

BOUND FOR BORACAY ISLAND
It shall be strictly required of any tourist or visitor bound for the island of Boracay
to register at the Municipal Tourism Office.
PROCEDURES IT WILL TAKE

PLEASE APPROACH
YOU
1. Client fills up the 2 minutes STEVE M. SIÑEL
arrival/registration form at Tourist Receptionist I
the Tourism Counter
MARY ANN M. SUMILLER
Tourist Receptionist
EDRALYN C. PILOTON
STAFF ON DUTY
2. Reviews the filled-up 2 minutes STEVE M. SIÑEL
arrival form as to Tourist Receptionist
completeness of data
EDRALYN C. PILOTON
STAFF ON DUTY
3. Briefing/orientation of 3 minutes STEVE M. SIÑEL

clients to destination Tourist Receptionist I
(Optional)
EDRALYN C. PILOTON
STAFF ON DUTY
4. Assist clients to departure 5 minutes STEVE M. SIÑEL
area (Optional) Tourist Receptionist I

EDRALYN C. PILOTON
STAFF ON DUTY
SECURING TOURISM INFORMATION

Tourism information includes tourism profile, tourism statistical data,

accommodation, transportation schedule and other tourism-related documents.
Tourism information may also be availed through telephone inquiries.
REQUIREMENT(S)
 Duly filled-up request slip

 Official Receipt
FEE(S)
● P50.00 per copy for statistical data

● P50.00 per page for list of Hotel & Resort Establishments

1. Submission and 5 minutes STAFF ON DUTY
assessment of request
2. Payment of fees 5 minutes Revenue Collection Clerk
on Duty
3. Process, record, and 5 minutes STAFF ON DUTY
release the document
to requesting party
SECURING TOUR PACKAGE PROPOSAL

The Municipal Government of Malay provides tour package services & tour
assistance to tourists and guests visiting community-based eco-tourism sites in
mainland Malay.
REQUIREMENT(S)
● Letter request (sent 3 days prior to the tour date)

PLEASE APPROACH
YOU
1. Evaluation of request 5 minutes BORACAY OFFICE:
FELIX G. DELOS
SANTOS, JR.
Chief Tourism Operations
Officer
MUNICIPAL HALL
OFFICE:
BARBARA G. FLORES
Senior Tourism Operations
Officer
CATICLAN OFFICE:
GRECIL G. TAUNAN
Tourism Operations Officer
II
2. Preparation and 3 days MERRELL C. PRADO

Confirmation of Tour Tourism Operations Officer
Package I
NELIA M. ARON
Tourism Operations
Assistant
AVAILING OF TOUR ASSISTANCE

The Municipal Tourism Office provides tour assistance to confirmed tour packages.
REQUIREMENT(S)
 Confirmation Slip
 Tour Package Fees
PROCEDURES IT WILL
PLEASE APPROACH
TAKE YOU
1. Reception, Briefing, and 1 hour MERRELL C. PRADO
Orientation of Guests Tourism Operations Officer I
REX G. AGUIRRE
Tourist Receptionist II
STEVE M. SIÑEL
Tourist Receptionist I
RECHAN CASIDSID
Administrative Aide IV
2. Tour Proper 5 hours MERRELL C. PRADO
Tourism Operations Officer I
NELIA M. ARON
Tourism Operations Assistant
REX G. AGUIRRE
Tourist Receptionist II
RECHAN CASIDSID
Administrative Aide IV
STAFF ON DUTY
SECURING OF CERTIFICATE OF
ENDORSEMENT/RECOMMENDATION
FOR TOURISM FRONTLINERS
The Municipal Tourism Office issues a Certificate of Endorsement for individual

Mayor’s/Business Permit requiring all tourism frontliners to undergo a mandatory
seminar and training on tourism.
REQUIREMENT(S)
1. For Agency / Association / Cooperative:

● Endorsement from Agency / Association / Cooperative
● Accomplished Municipal Tourism Frontliner’s Form / Profile
(Municipal Ordinance No. 150, Series of 2002)
● Municipal Tourism Frontliner’s Enhancement Program Certificate
(Executive Order No. 011, Series of 2012)
2. For Individual / Establishments / Travel & Tour Operations:

● Certification of Employment
3. For Foreign Tour Guides:

● Working Permits / Visa and other related documents

PLEASE APPROACH
YOU
1. Assessment of Application 5 minutes FEWEE G. CLAUD
and Preparation of Tourism Operations
Endorsement/Recommendation Officer I
STAFF ON DUTY
2. Signing of Endorsement/ 2 minutes FELIX G. DELOS
Recommendation SANTOS, JR.
Chief Tourism
Operations Officer
BARBARA G.
FLORES
Senior Tourism
Operations Officer
FEWEE G. CLAUD
Tourism Operations
Officer I
3. Recording and releasing of 2 minutes FEWEE G. CLAUD
Certificate of Tourism Operations
Endorsement/Recommendation Officer I
STAFF ON DUTY
SOLID WASTE M ANAGEMENT SERVICES
AVAILING OF GARBAGE COLLECTION SERVICES

The Municipal Government of Malay regularly collects garbage from residences

and commercial establishments.
 GARBAGE COLLECTION SCHEDULE
AREA 1 – MANOCMANOC: Truck 1-biodegradable waste

Truck 2- garden waste
Truck 3-non-biodegradable
waste/residual waste
Truck 4-recyclable waste
(glass/bottle/cans)
PERSONNEL: Supervisor: Victor Maming

Drivers:
Truck 1 – Selv-Art Quebec
Truck 2 – Enrilie Galanida
Truck 3 – Bonifacio Tubi
Truck 4 – Ronnie Panagsagan
Reliever Driver (truck 1,2,3,4) – Bayani
Alberto
Crews (truck helper): Macario Boyonas,
Oscar Dilay, Hazael Lacerna, Rosendo
Española, Reggie Panagsagan, Efren
Robles, Berne Ryan Turner, Ricardo
Perlas, Marvin Tolentino
COLLECTION SCHEDULE: DAILY: 4:00 a.m. – 2:00 p.m.
AREA COVERED: All areas including access/interior roads

and beach front
AREA 2 – BALABAG Truck 1-biodegradable waste

Truck 2- garden waste
Truck 3-non-biodegradable
waste/residual waste
Truck 4-recyclables (glass/bottle/cans)
PERSONNEL: Supervisor: Dana S. Maming

Drivers:
Truck 1 – Rey Amigos
Truck 2 – Ruben Bautista
Truck 3 – Gilbert Magbato
Truck 4 – Felicito Amagos
Reliever Driver (truck 1,2,3,4) – Manny
Musa, Ramil Dariagan
Crews (truck helper): Dennis Rico,
Rowen Aradez, Joey Diestro, Jeomar

Diestro, Junie Diestro, Allan Reyes,
Arnel Aninang, Robert Francisco,
Marcial Clavano, Mark Peirry Alvarez,
leonard Acilon, Alvin Alcazarin, Rowen
Tamboon, Roy Belarde, Marlon Musa,
Teddy Bacence, Neño Salinas, Arcon
Almaida, Ronnick Taliptio, Aldin
Almaida
COLLECTION SCHEDULE: DAILY: 4:00 a.m. – 2:00 p.m.

and beach front
AREA 3 – YAPAK Truck 1-biodegradable waste
Truck 1-non biodegradable/residual
waste (mixed collection/sorted)
PERSONNEL: Supervisor: Abcede Tubi

Drivers:
Truck 1 – Gerald Vargas
Truck 2 – Felix Miguel
Reliever Driver – Donato Absalon
Crews (truck helper): Sicoy Arnel, Algie
Sacapaño, Warren Prado, Rexie
Manalo, Romulo Taunan, Joy Absalon,
Mationg Guillermo, Randy Amacio
COLLECTION SCHEDULE: DAILY: 6:00 a.m. – 8:30 a.m., 2:00-3:00

a.m. – Shangrila collection

and private resort
AREA 4 – CATICLAN Truck 1-biodegradable waste
Truck 2-non-biodegradable/residual
waste (mixed collection/sorted)
PERSONNEL: Supervisor: Argy A. Ilesan

Drivers:
Truck 1 - Rafael P. Azucena
Truck 2 - Reynaldo Mariano
Crews (trucik helper): Salvacion Ibon,

Ranjie P. Samar, Philip T. Morales, Nilo
T. dela Cruz, Jr., Erwin Dela Torre,
Marlo Limonarufino dela Torre, April
Mariano
COLLECTION SCHEDULE: DAILY: 6:00 a.m. – 2:00 p.m., 1:00 p.m.

– 5:00 p.m.

AREA 5 – all barangays in the
mainland
PERSONNEL: LGU Dumptruck Driver and crew on

duty
COLLECTION SCHEDULE: Mondays, Wednesdays and Fridays
(8:00am-12:00nn)
AREA COVERED: All areas along the national highway
PART V – PERFORMANCE PLEDGE
PERFORMANCE PLEDGE
WE, the officials and employees of the Municipal Government of Malay,

pledge and commit to deliver the guaranteed performance level as laid down in
the duly adopted Malay Citizen’s Charter. Specifically, we will:
 provide innovative means of delivering prompt and efficient

service;
 Deliver the services with honesty, transparency and accountability;
and
 be friendly and client-oriented.
In addition, it is our commitment to undertake review of the Citizen’s

Charter, not less than once every two years to guarantee the responsiveness of
the systems and procedures involve in delivering a particular frontline service.
PART VI –COMPLAINTS AND REDRESS

MECHANISM, AND DIRECTORY
The Municipal Government through its officials and employees shall
guarantee the delivery of the service as promised in the Citizen’s Charter. For
this purpose, feedback mechanisms shall be provided but not limited to the
establishment of information or service desk, putting–up of suggestion boxes in
offices, and making accessible customers feedback form.
In the event that the customer is not satisfied with the level of service
performance, a complaint may be brought to the notice of their respective Head
of Office for immediate redress. If the complaint is not rectified to satisfaction, the
matter may be brought to the attention of the Municipal Mayor.
CUSTOMERS FEEDBACK FORM

Thank you for visiting Malay Municipal Hall and availing of our services. Because we want to serve you better, please
choose/answer the questions relevant to your visit:
1. Name: ____________________________________________________________
2. Address: ____________________________________________________________
3. Department/Office Visited: ____________________________________________________________
4. Service Availed: ____________________________________________________________
OUR OFFICE Yes No

5. Is the Office easy to locate? (Madali bang mahanap ang opisina?) □ □
6. Is the office clean and orderly? (Malinis at maayos ba ang opisina?) □ □
7. Did you feel comfortable? (Naging komportable ka ba sa pagtanggap sa iyo?) □ □
8. Was there a long waiting line of customers? (Mahaba ba ang pila ng kliyente?) □ □
9. Was there an appropriate signage of direction? (Meron bang mga karampatang □ □
posters na nakakabit upang madaling matunton ang opisina?
OUR FRONTLINERS
10. Is the employee-in-charge available? (Nasa opisina ba ang kawaning dapat □ □
tumanggap sa’yo?)
11. Is the employee-in-charge knowledgeable? (May sapat ba siyang kaalaman?) □ □
12. Is the employee-in-charge accommodating? (Malugod ba at maasikaso ang □ □
kawaning humarap sa iyo?)
13. Were you received properly? (Maayos ba ang naging pagtanggap sa iyo?) □ □
14. Were your needs attended to promptly? (Mabilis bang naibigay ang serbisyong □ □
kinakailangan mo?)
15. Were you made to wait long? (Pinaghintay ka ba ng matagal?) □ □
REQUIREMENTS
16. Were you made aware of the requirements? (Naipagbigay alam ba sa’yo ang mga □ □
kinakailangang dokumento?)
17. Was there so many additional requirements? (Marami pa bang dagdag na dokumento ang □ □
hiningi sa iyo?)
18. Were you given proper information on how to get requirements? (Nabigyan ka ba ng □ □
kaukulang impormasyon sa pagkuha ng mga kakailanganing dokumento?)
19. Were you made aware of the fees you will pay? (Naipagbigay alam ba sa iyo ang mga dapat □ □
mong bayaran?)
OUR OFFICERS
20. Were the authorized official/s available? (Nasa opisina ba ang nakatalagang opisyal?) □ □
21. Did it take him/them long to sign the document? (Natagalan ba bago mapirmahan ang iyong □ □
mga dokumento?)
22. Nagpa-importante ba? □ □
OUR INFORMATION
23. Is the document needed available? (Naibigay ba ang kailangan mong dokumento?) □ □
24. Is the document well-organized? (Organisado ba ang mga dokumento?) □ □
25. Is the data complete? (Kumpleto ba ang impormasyon sa dokumento?) □ □
26. Is the data relevant to your request? (Tugma ba ang mga impormasyon sa kailangan mo?) □ □
27. Are instructions clear, brief and concise? (Malinaw at simple ba ang mga prosesong kailangang □ □
sundan?)
Other Comments/Suggestions:
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Thank you very much.
Please send to Mayor’s Office thru the Information Officer or drop at the suggestion box located at the Information Desk, Malay
Municipal Hall, Malay, Aklan or send a text message at CP No. 09988433483 or email us at lgumalayaklan@yahoo.com.ph. This
form is also available at the Office you are visiting.
DIRECTORY OF MUNICIPAL GOVERNMENT OFFICES
 Office of the Municipal Mayor

Contact Nos.: Mainland - (036) 288 8772; (036) 288 8802; Telefax – (036)
288 8808; MMAC – (036) 288 5701
 Office of the Municipal Vice Mayor/Liga ng mga Barangay/DILG-Malay

Contact Nos. : (036) 288 8819
 Office of the Secretary to the Sangguniang Bayan

Contact Nos.: (036) 288 8773
 Municipal Planning and Development Office

Contact Nos.: (036) 288 8775; MMAC – (036) 288 2016
 Office of the Municipal Accountant

Contact Nos.: (036) 288 8762
 Municipal Budget Office

Contact Nos.: (036) 288 8761
 Office of the Municipal Treasurer

Contact Nos.: (036) 288 8711; (036) 288 8774; (03) 288 8823; (036) 288
8798; (036) 288 8823; MMAC – (036) 288 2257
 Office of the Municipal Engineer

Contact Nos.: (036) 288 8760; MMAC – (036) 288 2017
 Office of the Municipal Assessor

Contact Nos.: (036) 288 8747
 Office of the Municipal Agriculture

Contact Nos.: (036) 288 8764
 Office of the Municipal Civil Registrar

Contact Nos.: (036) 288 8763
 Municipal Health Office

Contact Nos.: Main - (036) 288 8718; Boracay Annex – (036) 288 5624;
Telefax (036) 288 4254
 Municipal Social Welfare and Development Office

Contact Nos.: (036) 288 8726; (036) 288 8782; MMAC – (036) 288 4367
 Municipal Tourism Office

Contact Nos.: Main – (036) 288 8827; Caticlan Jetty Port – (036) 288 7108;
Eco-Park – (036) 288 7530; Tabon Port – (036) 288 7569;
MMAC – (036) 288 2493
 Human Resource Management Office

Contact Nos.: (036) 288 8766
 General Services Office

Contact Nos.: (036) 288 8819
 Licensing Unit
Contact Nos.: (036) 288 8748; MMAC – (036) 288 2258
 Environmental Services Unit

Contact Nos.: (036) 288 8805; MMAC – 288 5747
 Municipal Solid Waste Management Board

Contact Nos.: MMAC (036) 288 5747
 Municipal Transportation Office

Contact Nos.: (036) 288 8767
 Municipal PESO
Contact Nos.: (036) 288 8775
 MAP Office
Contact Nos.: Caticlan (036) 288 7690; Boracay (036) 288 5269
 Lifeguard Office
Contact Nos.: (036) 288 3609
 Bantay Dagat (Tabon Port)

Contact Nos.: (036) 288 7569
 MEED (Malay Public Market)

Contact Nos.: (036) 288 7654
 Guard/Information Desk
Contact Nos.: Main (036) 288 8814; MMAC (036) 288 6046
MEET YOUR SERVICE PROVIDERS

EXECUTIVE DEPARTMENT
OFFICE OF THE MUNICIPAL MAYOR
HUMAN RESOURCE MANAGEMENT OFFICE

LICENSING UNIT
ENVIRONMENTAL MANAGEMENT SERVICES UNIT

GENERAL SERVICES OFFICE
MUNICIPAL TRANSPORTATION OFFICE

MUNICIPAL PLANNING & DEVELOPMENT OFFICE
OFFICE OF THE MUNICIPAL BUDGET OFFICER

OFFICE OF THE MUNICIPAL ACCOUNTANT
OFFICE OF THE MUNICIPAL TREASURER

OFFICE OF THE MUNICIPAL ENGINEER
OFFICE OF THE MUNICIPAL ASSESSOR

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
MUNICIPAL TOURISM OFFICE

OFFICE OF THE MUNICIPAL AGRICULTURIST
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

MUNICIPAL HEALTH OFFICE (Main)
MUNICIPAL HEALTH OFFICE (Annex)

MUNICIPAL ECONOMIC ENTERPRISE DEPARTMENT
OFFICE OF THE MAYOR – MALAY MUNICIPAL ACTION CENTER

OFFICE OF THE MAYOR - BORACAY REDEVELOPMENT TASK FORCE
LEGISLATIVE DEPARTMENT
OFFICE OF THE SANGGUNIANG BAYAN

OFFICE OF THE MUNICIPAL VICE MAYOR
OFFICE OF THE SECRETARY TO THE SANGGUNIANG BAYAN

ANNEXES
Annex “A”
EXECUTIVE ORDER NO. 015

Series of 2014
AN ORDER REORGANIZING THE STEERING COMMITTEE AND TASK

FORCE FOR THE REVISION OF THE MALAY CITIZEN’S CHARTER.
WHEREAS, local government units have been mandated by R.A. 9485,

otherwise known as the Anti-Red Tape Act of 2007, to set up systems and
procedures, service standards and commitments in the delivery of basic frontline
services to be known as the Citizen’s Charter;
WHEREAS, pursuant with this policy, the Malay Citizen’s Charter was first
established through Executive Order No. 198, Series of 2009, and consequently
approved and adopted by the Sangguniang Bayan by virtue of Municipal
Ordinance No. 280 in September, 2009;
WHEREAS, with the staffing changes and additional frontline services introduced
in the past years, there is a need to revisit the Malay Citizen’s Charter, which
likewise call for the reorganization of the Steering Committee and Task Force
created for the purpose;
NOW THEREFORE, by virtue of the powers vested upon me as the Local Chief
Executive of the Municipality of Malay, I hereby order the following:
Section 1. Reorganization of the Steering Committee for the revision of the

Malay Citizen’s Charter. The Steering Committee is hereby reorganized with
the following composition:
Chairman JOHN P. YAP

Municipal Mayor
Vice Chairperson WILBEC M. GELITO

Vice Mayor
Members All Department and Unit Heads

BFI Representative
BCCI Representative
Section 2. Terms of Reference for the Steering Committee. The Steering

Committee shall perform the following functions:
 Act as the LCE’s advisory council in the overall direction and supervision of
the Citizen’s Charter initiative’s implementation;
 Assist the LCE in setting the goals and objectives of the Citizen’s Initiative;
 Assist the LCE in the review and refinement of the Citizen’s Charter;
 Lead in advocating and lobbying for the institutionalization of the Citizen’s
Charter to the Sangguniang Bayan through an appropriate ordinance.
Section 3. Reorganization of the Task Force on the revision of the Citizen’s

Charter. The Task Force is hereby reorganized with the following composition:
Task Force Head GODOFREDO B. SADIASA

MEEO Executive Assistant - designate
Deputy Task Force Head DINKY P. MAAGMA
Supervising Administrative Officer/HRMO
Members All Heads of Offices offering Frontline Services
Senior Staff from each Frontline Office
Section 4. Terms of Reference for the Task Force. Members of the Task
Force shall perform the following functions:
 The Department Heads, assisted by one or two of their Senior Staffs, shall
lead in the review of their offices’ frontline services in terms of procedure,
requirements, charges and fees, in the setting of new service standards and
in the conduct of consultative meetings with the consumers or beneficiaries of
the services provided by their departments;
 The Department Heads shall also be in charge of writing their offices’ new
procedures, list of requirements, and schedule of charges and fees for
submission to the Task Force Head;
 The Task Force Head shall see to it that standards and deadlines with regard
to the Citizen’s Charter preparation are met, assume responsibility for the
review, consolidation and finalization of the published form of the Charter;
 The Deputy Heads, shall assist the Task Force Head in the review and
consolidation of the Department’s outputs, as well as in the finalization of the
Charter.
Section 5. Effectivity. This Executive Order shall take effect immediately.
DONE this 13th day of May, 2014 at Malay, Aklan, Philippines.
(Sgd.) JOHN P. YAP

Municipal Mayor
Annex “B”
Republic of the Philippines
Province of Aklan
Municipality of Malay
0o0o0
OFFICE OF THE SANGGUNIANG BAYAN
MUNICIPAL ORDINANCE No. 280
AN ORDINANCE PRESCRIBING FOR SYSTEMS AND PROCEDURES,

SERVICE STANDARDS AND COMMITMENTS IN THE DELIVERY OF
MUNICIPAL GOVERNMENT FRONTLINE SERVICES TO THE PUBLIC
THROUGH THE ADOPTION OF THE CITIZEN’S CHARTER OF THE
MUNICIPALITY OF MALAY–A GUIDEBOOK FOR MUNICIPAL GOVERNMENT
FRONTLINE SERVICES.
SECTION 1. Short Title.– This Ordinance shall be known as The Citizen’s

Charter of the Municipality of Malay – A Guidebook for Municipal Government
Frontline Services.
SECTION 2. Purpose.– This Ordinance is enacted in pursuance to the provision

of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007
which requires all government agencies including local government units to set
up their own service standards known as the Citizen’s Charter. It is also founded
on the premise that the government as an institution provides and facilitates
numerous essential public services– one, that is distinguished to be not only
effective and efficient but transparent. Therefore, not only is this legislative
measure timely but a paramount policy that brings reform in public service.
SECTION 3. Declaration of Policies.– It is hereby declared the policy of the

Municipal Government of Malay to bring about pro–active and responsible
governance by promoting transparency, accountability, honesty and proper
management of the local government affairs and properties. Towards this end, it
shall endeavor to:
a. Adopt a continuous and progressive system of public service delivery

which will generate customer satisfaction;
b. Create an environment conducive to the promotion of responsible and

responsive delivery of services to the public; and
c. Establish a feedback mechanism that would ensure the practicability

of the systems and procedures involved in the delivery of frontline
services.
SECTION 4. Citizen’s Charter: Definition, Nature and Scope.– (a)

Definition.– Citizen’s Charter is an official document, a service standard, or a
pledge, that communicates, in simple terms, information on the services provided
by the Municipal Government through its existing offices, units or sections. It
describes the step–by– step procedure for availing a particular frontline service,
and the guaranteed performance level that the public may expect from the
service.
(b) Nature and Scope.– The Malay Citizens Charter herein referred to is a
written document, crafted by the Municipal Steering Committee created through
Executive Order No. 198, issued by the Municipal Mayor.
The Malay Citizen’s Charter is a tool through which the quality of public service
can be improved by letting them know of the frontline service delivered by the
offices/units/sections of the Municipal Government, procedures involved in
delivering the service, and what the public should expect and how to seek
remedy if the service standard set is not met.
SECTION 5. Component of the Citizen’s Charter.– The Malay Citizens Charter

is composed of a five–part for information composed of the following:
a. Map of the Municipal Government Offices, Vision and Mission;
b. The Municipal Government Frontline Services which are divided into

two (2) major frontline service categories, the Economic and Related
Services and Social and Related Services. The Economic and
Related Services contains list of services rendered in the areas of
Business and Investment, Infrastructure, Agriculture, Transport and
Traffic Management, Livelihood and Employment, and other Related
Service while the Social and Related Services contains a list of
services along the areas of Administration, Civil Registration,
Legislative, Development Planning, General Services, Health, Real

Property Assessment, Social Welfare, Tourism and Solid Waste
Management; and
c. Service Standards and Performance Pledges.– The service standards

provides information about the service, the requirements involved, fee
or charges (if necessary, the procedures involved, the time needed to
do the service and the person responsible in delivering the service.
Aside from which, the Municipal Government commits to adhere on
the provisions of Republic Act No. 9485, particularly Section 8 and 9
of the said Act. On the other hand, the performance pledge expresses
the commitment of the service provider; and
d. Complaints and Redress Mechanism.– The Municipal Government

through its officials and employees shall guarantee the delivery of the
service as promised in the Citizen’s Charter. For this purpose,
feedback mechanisms shall be provided but not limited to the
establishment of information or service desk, putting–up of suggestion
boxes in offices, and making accessible customers feedback form.
In the event that the customer is not satisfied with the level of service
performance, a complaint may be brought to the notice of their
respective Head of Office for immediate redress. If the complaint is
not rectified to satisfaction, the matter may be brought to the attention
of the Municipal Mayor.
SECTION 6. Declaration of Commitment and Duty.– The Municipal

Government of Malay through its officials and employees declares the following
commitment and duty, as follows:
6.a Ensure the delivery of the guaranteed performance level as laid

down in the duly adopted Citizen’s Charter;
6.b Undertake review of the Citizen’s Charter, not less than once
every two years to guarantee the responsiveness of the systems
and procedures involve in delivering a particular frontline service;
and
6.c Deliver the services with honesty, transparency and

accountability.
SECTION 7. Funding.– The Municipal Government shall provide in its Annual

Budget not less than ½ of 1 percent of the total allocation for Maintenance and
Other Operating Expenses.
SECTION 8. Separability Clause.– If for any reason or reasons, any part or

provision of the Ordinance shall be held unconstitutional, inoperative or invalid,
other parts or provisions which are not affected shall continue to be in force and
effect.
SECTION 9. Repealing Clause.– Ordinances, executive orders and other

administrative issuance or any of its part or parts inconsistent with this Ordinance
are hereby repealed, amended or modified accordingly.
SECTION 10. Effectivity.– This ordinance shall take effect fifteen (15) days
upon approval.
ENACTED. August 26, 2009.
APPROVED. September 2, 2009.

STEERING COMMITTEE
on the Citizen’s Charter Initiative
Chairperson Hon. JOHN P. YAP

Vice Chairperson Hon. WILBEC M. GELITO
Members All Department, Section and Unit Heads
BFI Representative
BCCI Representative
TASK FORCE
on Citizen’s Charter Preparation
Task Force Head GODOFREDO B. SADIASA

Members ALMA S. BELEJERDO
DENNIS T. BRIONES
DEDIOSA C. DIOSO
WILMA O. PRADO
CONCORDIA S. ALCANTARA
MARLO LOZADA
Engr. ELIZER B. CASIDSID
RICKY T. BIGUEJA
ERLINDA T. CASIMERO
DENRIC AUGUSTUS B. SADIASA
ANERY I. SOLANO
DIOVINA C. SANTIA
FILIPINA C. DELOS REYES
MARIEL S. CAJILIG
MAGDALENA S. PRADO
JESSICA S. CANDOLITA
FELIX G. DELOS SANTOS
BARBARA G. FLORES
JOSE A. OCZON, JR.
MARICYL C. BALADJAY
JEN F. SALSONA
EDGAR C. CAHILIG
Engr. TRESHA LYN LOZANEZ
Engr. ARNOLD I. SOLANO
CESAR P. OCZON, JR.
SAMUEL A. SANO
LOCAL COACHES
Project C.U.R.E (Comprehensive and Unified Response
to Eliminate) Red Tape in LGU’s
Municipal Coaches GODOFREDO B. SADIASA

Executive Assistant - designate
DINKY P. MAAGMA
Supervising Administrative Officer
GRACE O. SALIBIO
Administrative Officer V

Local Assessment Operations Officer III
JEN F. SALSONA
Facilitator MARK T. DELOS REYES

Municipal Local Government Operations
Officer, DILG-Malay, Aklan

Malay Citizen Charter

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Malay Citizen’s Charter – A Guidebook on Municipal Government Frontline Services 1

PART I – ABOUT THE CITIZEN’S CHARTER

Good governance is essential for sustainable development, both

This Guidebook is a tool developed purposely to conform to the provision

Component of the Citizen’s Charter

The Malay Citizens Charter is composed of six–part information

a. Map of the Municipal Government Offices;

b. Vision and Mission;

c. The Municipal Government Frontline Services which are divided into

services along the areas of Administration, Civil Registration,

d. Service Standards and Performance Pledges.– The service standards

e. Complaints and Redress Mechanism.– The Municipal Government

Uses of the Citizen’s Charter

As a Citizen’s Guide to Public Services, the Malay Citizen’s Charter

Benefits of the Citizen’s Charter

The concept of Citizen’s Charter enshrines the trust between the

PART II – MAPS, VISION AND MISSION

PART III – ECONOMIC AND RELATED SERVICES

BUSINESS AND INVESTMENT

APPLYING/RENEWING A BUSINESS PERMIT

● Capital Investment (Notarized) ● Barangay Clearance on

● Zoning Clearance ● Occupancy Clearance

● Occupancy Permit / Clearance ● PESO Certification

● PESO Certification ● Sanitary Permit from MHO

● Sanitary Permit from MHO ● Photocopy of BIR Annual

Registration (if cooperative,

● Corporate Tax (for ● Copies of previous Official

● Contract of Lease ● Real Property Tax Clearance /

● Fire Safety Inspection

 HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL PLEASE APPROACH

Form, along with all ADDY S. DE VICENTE

Release of the following: MAIN

ASSESSING AND PAYING BUSINESS PERMIT

TAXES AND FEES

 Duly accomplished Application Form signed by the Licensing Officer

HOW TO AVAIL OF THE SERVICE

PROCEDURES BUSINESS & IT WILL PLEASE APPROACH

Issue Official 5 minutes RETCHIE S. GUERRA

Forward DEDIOSA C. DIOSO

PAYING REAL PROPERTY TAXES

 Copy of latest Real Property Tax Declaration

 Real Property Tax Clearance P100.00

HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE YOU PLEASE APPROACH

PAYING TRANSFER TAXES

TRANSFER TAXES are paid for transactions involving transfer of ownership of

● Copy of latest Real Property Tax Declaration

HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE YOU PLEASE APPROACH

RETIRING A BUSINESS LICENSE

BUSINESS ESTABLISHMENTS that have closed or ceased to exist, or whose

 Duly filled-up Application for Business Retirement

HOW TO AVAIL OF THE SERVICE

PROCEDURES IT WILL TAKE PLEASE APPROACH

2. Conduct of Ocular 2 hours BORACAY-MMAC

4. Printing, signing, 10 minutes BORACAY-MMAC

PAYMENT OF OTHER LOCAL TAXES, FEES, AND

Payments for Special Permits, Annual Registration on Transport Services,

● For Community Tax Certificate (CTC):

● For registration of ownership of large cattle:

● For certificate and record of transfer of large cattle:

● Assessment Bills / Order of Payment

HOW TO AVAIL OF THE SERVICE