Furthermore, In one of the branch offices, the supervisor stated that �with

customers to see and loans to be made, she had little time to work with the new
employeesas they came and went.� This means that training is inadequate, and the
employees are less equipped with the knowledge and expertise needed to be
successful, which can lead to poor performance. Since the employees seem to have
the skills needed (Johnson precisely knew howto operate the machine, but did not
know the name of machine), the problem here comes from the administration�s
inability to help train the employees -not so much the employee�s lack of
human capital.