Contents

CHAPTER- ONE
INTRODUCTION
1.1 Introduction

1.2 Statement of the problem

1.3 Objective of the study

1.4 Methodology

1.5 Scope of the study

1.6 Limitations of the study

CHAPTER- TWO
ORGANIZATION PROFILE OF DBBL AND THE
ROCKET SERVICE
2.1 Introduction

2.2 Background of DBBL

2.3 Rocket service of DBBL
2.4 Mission , vision and objective of Rocket service
2.5 Various uses of Rocket service
2.6 Transaction limit
2.7 Charges of Rocket service

CHAPTER - THREE
CONCEPTUAL FRAME WORK OF THE STUDY
3.1 Mobile banking in Bangladesh
 3.2 SWOT analysis of Rocket service
3.3 Measuring customer satisfaction

CHAPTER- FOUR
LITERATURE REVIEW
4.1 Introduction
4.2 Review of the related literature
4.3 Conclusion

CHAPTER-FIVE
DATA ANALYSIS AND PRESENTATION

5.1 Introduction
5.2 Service charge
5.3 Acceptability of service charge
5.4 Opinion about time saving
5.5 Rocket is safe

5.6 Opinion about service, agents and branches

5.7 Satisfaction of paying utility bills
5.8 Opinion about technical aspect

CHAPTER-SIX
FINDINGS & CONCLUSION
6.1 Major findings of the study
6.2 Conclusion
APPENDIX (Questionnaires)