Case study 1

1. What is your impression about the company?

Ans:
Whether it’s a first date, introducing yourself to a crowd of
industry leaders or simply connecting online with people who
have similar interests, first impressions count. And in a
workplace setting, it’s not just important for the new hire to
get it right. In fact, as their leader, how you come across
during the initial stages will affect – for better or worse – how
they experience life in your company.

Here are four reasons why a great first impression is so

important.

2. Do you think the employees of the company are

satisfied? Why or why not?
Ans:

Employee satisfaction survey is a powerful survey that

Human Resource Managers can use to understand the level
of satisfaction of the employees. This survey provides
management with a direction and know-how of how satisfied
are its employees in the workplace and what are the
probable measures they would need to take if the responses
to the survey are not quite positive.

If you want to run and grow a business that is powered from

within with winning work culture, you can no longer just
consider it to be simply a square where employees come,
work and leave. In fact, all winning companies understand
that a workplace is a living organism in which a “pulse” of its
own. This “pulse”, is made out of the mood, morale, and
motivation of all your employees. And the best way to
measure, analyze, and gain insight into this health of your
organization is through the employee satisfaction survey.

3. What makes the customers and employees to remain

committed to the company?
Ans:
As a business, you strive for acquiring and retaining happy
customers. However, many businesses do not realize that the
process starts with their employees and their job
satisfaction with the company. This is one of the most
undervalued aspects of developing a durable customer base.
The employees want to feel the same way as their customers
in their relationship with the company as everyone wants to
feel appreciated. One of the negative impacts of modern
technology is that many goods and services are turned into
commodities. The quality of the service your employees
provide is of paramount importance and this happens when
employees are fully engaged. Connected employees are
the employees who provide great customer service and a
unique experience. Such cumulative experiences have
progressively become the predominant motivation for
customers to buy. Customers need to receive excellent
products and services in order to spend their hard earned
bucks. Of course yes, it is employees who will provide them
this exceptional product or service. If the employees are
miserable in their jobs this affects morale, innovation, and
customer relationships and which does not translate into
a great product and/or service. This is the connection
between employees and customers

Case study 2

1. What is your impression about the company?

Ans:
Well, In my opinion P&G is a very different company today
than they were just a few years ago. They're making the
changes needed to deliver balanced growth and value
creation that leads to winning total shareholder returns. In
just over few years they've divested, discontinued or
consolidated 105 brands. & Their portfolio is now organized
around 10 category based business units and 65 brands.
These are categories where P&G has leading market position.
& They are a focused efficient company.

2. Do you think the employees of the company are

satisfied? Why or why not?
Ans:
The employees of P&G Company are fully satisfied with their
work environment & management. Because, P&G company
provides many facilities to their employees. The employees
enjoy benefits that help them to live a vibrant, happy,
healthy life.

The company offers great healthcare options, including

private medical insurance, plus a range of well-being
programs. Employees have access to well-equipped gyms,
fitness, and relaxation classes, as well as active sports and
social clubs. They also receive great savings and discounts on
gym memberships. Employees are provided the flexible
working hours, remote work options to smoothen the
workflow. Such flexibility of working hours now appears at
the top of both employees and employers wish list.

The company strongly supports ongoing employee

development. To boost the employee academics, they are
offered tuition subsidies for courses related and unrelated to
their current position up to $5,000 annually. Employees are
also offered a number of online and in-house training
programs, from leadership development to guest speakers to
summer internships for the young brains. The company’s
executives conduct annual diversity reviews with senior-level
employees from across all business units to assess progress
and reinforce leadership accountability. The senior leaders
also have diversity results tied to their stock options awards.

3. If you want to be satisfied in a managerial position of

P&G, what are the things will you expect? Make a list.
Ans:
P&G is driven to make life better—not just within the
company, but across the globe. From Day 1, They are
committed to doing the best by each other—for their
employees, their consumers, and for people everywhere.

P&G aims to be a model global corporate citizen. They are

known as a company that is governed responsibly and
behaves ethically. They are transparent in their business
dealings, and they work to support good causes. They protect
the environment, and provide an appealing place to work
where their employees are treated well, and are given the
opportunity to be all that they can be.

Theirs (P&G) aspiration is clear. They want to be a force for

good and a force for growth. They know that the more they
integrate and build Citizenship into how they do business, the
bigger the impact P&G can have on the people they serve,
the communities where we live and work and the broader
world that surrounds us. In turn, this helps them grow and
build their business for their customers & employees.

Thus, makes the customers and employees to remain

committed to the P&G company.