 CAMILA: Good morning. Welcome to The Grand Atlantic Hotel.

 VERO: Hi, good morning. I’d like to make a reservation for the second

weekend in October. Do you have any vacancies?

 CAMILA: Yes sir, we have several rooms available for that particular

weekend. And what is the exact date of your arrival?

 VERO: The 14th.

 CAMILA: How long will you be staying?

 VERO: I’ll be staying for two nights.

CAMILA: How many people is the reservation for?

 VERO: There will be two of us.

 CAMILA: And would you like a room with twin beds or a double bed?

 VERO: A double bed, please.

 CAMILA: Great. And would you prefer to have a room with a view of the
park?

 VERO: If that type of room is available, I would love to have an park

view. What’s the rate for the room?

 CAMILA Your room is hundred and twenty Euro per night. Now what
name will the reservation be listed under?

 VERO: Johan Blake.

 CAMILA: Could you spell your last name for me, please?

 VERO: Sure. B-L-A-K-E

 CAMILA: And is there a phone number where you can be contacted?

 VERO: Yes, my cell phone number is 555-65984.

 CAMILA: Great. Now I’ll need your credit card information to reserve the
room for you. What type of card is it?

 VERO: Master Card. The number is 26598452214654.

 CAMILA: And what is the name of the cardholder?

  VERO: It’s me: Johan Blake.

 CAMILA: Alright, Mr. Blake, your reservation has been made for the

fourteen of October for a room with a double bed and view of the park.
Check-in is at 3 o’clock. If you have any other questions, please do not
hesitate to call us.

 VERO: Great, thank you so much.

 CAMILA: My pleasure. We’ll see you in October, Mr. Blake. Have a nice

day.
II PART
 Desk Clerk :Good afternoon, Miss. May I help you?
 Mary:Yes, my name is Mary Burton. I have a reservation for two.
 Desk Clerk :Let me see, Burton you said..... no I can't find it. How long ago
did you make the reservation?
 Mary: About a month ago.
 Desk Clerk: Do you know the exact date?
 Mary: Give me a second, I think I have it in my agenda. Yes, it was the 25th
of May
 Desk Clerk :Ok, I found it. The problem was that someone forgot to write
your name on the main list.
 Linda:Is everything in order?
 Desk Clerk :Yes, ma'am. There's no problem. Fill out this registration card
please
 Mary :Here it is.
 Desk Clerk: How long are you planning to stay?
 Mary Three: days. We will spend our vacation in a club.
 Desk Clerk :That sounds like fun. Here is your key. The room number is
801. Thanks for choosing us and enjoy your stay.
 Mary :Thank you