FENERCON Enercon (India) Ltd. = Apex Quality Manual @ = »> fa) 5.0 MANAGEMENT RESPONSIBILITY Purpose: To define and document the “Policy for Quality and Objective for Quality”, Management Commitment, Customer Focus to meet & enhance Customer satisfaction, Planning of QMS to achieve Quality Objectives, Role of Management Representative ‘and mechanism of Management Review. Scope: Applicable to all functions that have bearing on Quality of Wind Energy Converters designed, developed, manufactured, installed, marketed and serviced by Enercon (India) Limited. Responsibility: Top Management has overalll responsibility to ensure implementation of ‘commitments made in this section. Other specific responsibilities are given in the procedures referred at the end. Description: 5.1 Management Commitment ‘Top management is committed to develop and implement Quality Management System and continually improve its effectiveness by a) Communicating to the organisation the importance of meeting customer as well as statutory and regulatory requirements through various meets (e.g. Monthly Meeting, Weekly Reviews) where the actual customer requirements and Business Plan are tracked and activities are planned according to customer requirements and measures are taken to identify his satisfaction level and for achieving total customer satisfaction. Also the statutory & regulatory requirements to which organisation is committed to comply has are listed in the Appendix | b) Establishing a quality policy and ensuring its effective implementation at all the levels in the organisation by creating awareness for the same through training, displays and reviews. ¢) Ensuring that the quality objectives are established and are consistent with the quality policy and measurable. Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDFENERCON Enercon (India) Ltd. Apex Quality Manual @ = > Fay ‘Section No. Issue Date Revision Page 5.0 25.12.11 ot 2no d) Conducting Management Reviews as per Management Review mechanism explained in 5.6 clause of this section. e) Ensuring the availability of resources and providing adequate resources needed for the implementation and maintenance of Quality Management System and continually improve its effectiveness and to enhance customer satisfaction by meeting customer requirements. 5.2 Customer Focus Top management ensures that customer requirements are determined and met with the aim of enhancing customer satisfaction. For this purpose customer's stated, implied & statutory requirements related to product are determined (as explained in Section 7.0) and are met. Customer Satisfaction is measured by monitoring the information relating to customer perception about the organisation as explained in the clause 8.2.1 of this, manual 5.3 Quality Policy ‘Top management has established a quality policy ensuring that a) _Itis appropriate to the purpose of the organisation. b) Includes commitment to comply with requirements and continually improve the effectiveness of the quality management systems. ¢) Provides a framework for establishing and reviewing quality objectives d) Is communicated and understood within the organisation through training, awareness, displays and distribution. e) Is reviewed for continuing suitability during management reviews, various meetings and audits. This quality policy has been signed by Managing Director on 24.02.2009 and is attached on the next page. Policy is reviewed on every MRM and found suitable. Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDFae) Enercon (India) Ltd. Apex Quality Manual @ = > Fay Section No. Issue Date Revision Page 5.0 25.42.11 ot 30 5.4 Planning 5.4.1 Quality Objectives Top management ensures that overall quality objectives & objectives which are needed to meet requirements for product are established at all functional and departmental levels. It is ensured that these quality objectives are Specific, Measurable, Achievable, Realistic Realisable and Time bound / Trackable (SMART). These objectives are being ‘set according to the process of Objectives Setting & Monitoring (SYS-P-07). The overall quality objectives are detailed on the next page as a part of Quality Policy. Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDEnercon (India) Ltd. Apex Quality Manual @ = »> Fay ‘Section No. Issue Date Revision Page 5.0 25.12.11 on ano CUMinaremons We consider it as our fundamental concern to understand the needs and requi ments of our esteemed customers and are committed to give products and services that consistently meet the agreed upon requirements and needs of our customers. We are committed to Total Quality Management for achieving Business Growth through Customer Delight, at optimum costs by — Implementation of a Quality Management System based on ISO 9001:2008 international standards Continual improvement of these systems as well as processes by establishing measurable objectives and by periodically reviewing them Competence development of Human Resources CUMae et sou To identify, establish, implement and continually improve Business Management Processes To improve production as well as inspection processes to achieve better productivity and quality To ensure timely availability of Materials, Machines and Manpower To ensure timely delivery of products & services To continually develop competence of employees Sdi- Date : 24.02.2009 YOGESH MEHRA Rev. 01 Managing Director Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDEnercon Fae) (nai Lt. BS] @ Apex Quality Manual > £a ca ‘Section No. Issue Date Revision Page 5.0 25.12.11 ot 5/10 5.4.2 Quality Management System Planning Top management ensures that a) Planning for quality management system is carried out in order to meet customer requirements and quality objectives. For this purpose processes needed for QMS are identified & implemented, their sequence & interactions are determined, criteria & methods for effective operations and controls are determined, availability of resources & information necessary to support operation and monitoring of these processes are ensured. These processes are monitored, measured, analysed and actions necessary to achieve planned results and continual improvement are taken, b) Integrity of quality management system is maintained when changes to the quality management system are planned and implemented. This is ensured by implementation of Document & Data Control Procedures (SYS-P-02). 5.5 Responsibility, Authority & Communication 5.5.1 Responsibility and Authority ‘Top management ensures that the responsibilities and authorities of each individual are defined and communicated. For this purpose a Responsibility matrix is maintained Where necessary. Responsibility for each activity is also defined in the process maps developed for the function. An organogram for Quality Management System is attached at the end of this section 5.5.2 Management Representative ‘Top management has appointed Head- QA a member of management as Management Representative, who irrespective of other responsibilities have responsibility & authority to ensure that process needed for the quality management system are established, implemented and maintained. Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDFENERCON Enercon (India) Ltd. Apex Quality Manual @ = »> fa) a) Report to top management on the performance of Quality Management system and any need for improvement. b) Ensure the promotion of awareness of customer requirements throughout the organisation. ¢) Liase with external parties on matters relating to the quality management systems. 5.5.3 Internal Communication Top management ensures that appropriate communication processes are established within the organisation and communication takes place regarding the effectiveness of the quality Management Systems. The departments maintain a communication matrix (SYS-F-03) indicating Internal, External and Customer communication 5.6 Management Review 5.6.1 General Top Management is committed to review quality management system at least once every year to ensure its continuing suitability, adequacy and effectiveness. This review includes assessing opportunities for improvement and need for changes to the quality policy & quality objectives. Records of Management Review are maintained in the form of agenda & minutes. 5.6.1 Review Input ‘The input to management review includes a) Results of audits (internal /external). b) Customer Feedback / Customer Satisfaction measure ©) Process Performance and Product Conformity. d) Status of Preventive, Corrective and Continual Improvement actions. e) Follow up actions from previous management review. f) Changes that could affect the quality management systems and Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDFENERCON Enercon (India) Ltd. Apex Quality Manual @ = »> fa) 9) Recommendations for improvement. ‘A management review committee is formed which includes the senior management level representative from the relevant functions to discuss the above points and recommend improvements. A list indicating members of Management Review Committee is maintained with Management Representative. 5.6.2 Review Output The output from the management review are recorded in the form of Management Review minutes which includes decisions and actions related to a) Improvement of the effectiveness of the quality management system and its processes. b)_ Improvement of product related to customer requirements. cc) Resource needs d) Other Actions to be taken REFERENCES: SYS-P-02 Document & Data Control Procedure SYS-P-07 : Objective Setting & Monitoring Process SYS-F-03: Communication Matrix CSPY-E-01 Concrete Segment Precasting Yard Manual Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDEnercon (India) Ltd. Apex Quality Manual @ = > i Section No. Issue Date Revision Page 5.0 25.42.11 ot ei ORGONOGRAM Quality Management System | MANAGING DIRECTOR HEAD, HRD Regional incharges HEAD, MARKETING Regional Heads HEAD INSTALLATION HEAD, MATERIALS & PLANNING | HEAD WIND RESOUCE HEAD PROJECTS: Business Drivers HEAD, PRODUCTION HEAD SHE Head Blade Plant U1, U1E & U2 Head Mechanical Assembly Head Generator Assembly Head Electrical Assembly HEAD, SERVICE Regional Heads Head Maintenance HEAD, LOGISTICS HEAD, INFORMATION TECHNOLOGY HEAD FINANCE. Head, Accounts HEAD, SIQA HEAD, VENDOR QA (Steel Part) HEAD, VENDOR QA (Casting) HEAD ADMINISTRATION HEAD, CORPORATE, HEAD, EMR HEAD, CSPY Head TOM (Management Representative) Head, Blade QA, Head, QA income Head, Corrosion QA Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDEnercon (India) Ltd. @ = Apex Quality Manual > £a ‘Section No. Issue Date Revision Page ook ens 4 12 13, 14 16 7 18 19 20 2 22 23 24 25 26 a 28 29 5.0 25.12.11 ot ono APPENDIX | Factories Act 1948, Indian Electricity Rules 1985 Licensed Blasters for excavation at site Permission for Blasting from local police station. Permission for the use of Walkie-Talkies from local police station Permission from telephone authority if the HT line wires is crossing the telephone lines. All the requirements stated in the PPA Minimum Wages Act 1948 Apprentice Act 1961 Employee Provident Fund & Miscellaneous Provisions Act 1952 Employee Exchange Act 1959 Equal Remuneration Act 1976 Industrial Dispute Act 1957 Industrial Employment Act 1946 Payment of Gratuity Act 1972 Maternity Benefit Act 1961 Payment of Bonus Act 1965 Payment of Wages Act 1936 Workman's Compensation Act 1923, Child Labour Act 1986 Environment Protection Act 1986 Weight & Measures Act Standing Order ESI Act Professional Tax Act Air Act Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN REDEnercon (India) Ltd. @ = ‘Section No. Issue Date Revision Page 5.0 25.12.11 ot 10/10 30 Water Act 31 Petroleum Act 32 Gram Panchyat Act 33 Land Revenue Act 34 Land Transfer Act 35 Motor Vehicle Act 36 Public Liability Act 37 Income Tax Act 38 Excise Rules 39 Sales Tax Act 40 Forest Conservation Act 41 Shops and Establishment Act 42. Office Lease Agreement 43 Companies Act 1956 44 Motor Vehicle Act 45 Applicable local rules for Installations / Service / Manufacturing / Transportation are ‘complied with 46 Employment Exchange Act 47 Gujarat Gram Panchayat Act 48 WEC Type Certification as per IEC 61400 Doc No. : EIL-Q-03 CONTROLLED COPY WHEN IN RED