TABLE OF CONTENTS

INTRODUCTION
WHO ARE MANAGERS?
WHAT IS MANAGEMENT?
WHAT DO MANAGERS DO?
WHAT IS AN ORGANIZATION?
WHY STUDY MANAGEMENT?
CONCLUSION
INTODUCTION

Management is the act of getting people together to accomplish desired goals and
objectives using available resources efficiently and effectively. Since organizations can be viewed as
systems, management can also be defined as human action, including design, to facilitate the
production of useful outcomes from a system. This view opens the opportunity to manage oneself, a
pre-requisite to attempting to manage others. There are many management thinkers have to
defined management in their ways. Many management experts have tried to define management.
Peter F. Drucker defines, "management is an organ; organs can be described and defined only
through their functions". According to Terry, "Management is not people; it is an activity like
walking, reading, swimming or running. People who perform Management can be designated as
members, members of Management or executive leaders." F.W. TAYLOR management is an art of
knowing what to do, when to do and see that it is done in the best and cheapest way. In the report, I
am going to share about Rimbunan Hijau Hotel to give more clearer understanding about
management.
Rimbunan Hijau Hotel is a managed by Regalia Ritz Enterprise Sdn. Bhd. The hotel was
founded in 2006 and is a four-star hotel. It has 226 rooms with unique suites. All rooms in the hotel
are elegantly decorated and attractive. It also comes with Internet access such as WIFI, swimming
pool, restaurant and many other amenities. Facilities like the 'banquet' service are also available at
the RH hotel. There are 13 types of function rooms including, Sunflower, Rafflesia, Cattelya,
Heliconia, Gardenia, Hibiscus, Allamanda, Morning Glory, Business Center, Jasmine Ballroom (can be
divided into two sections), Magnolia, Gold and Hornbill (for VVIP). There are six function rooms that
can seat between 20 and 200 guests, and a function room can seat up to 1000 guests. The hotel's
'Function Room' is perfect for wedding weddings, corporate events and social gatherings. In
addition, RH also has another hotel branch in Papua New Guinea called the five-star Raintree Hotel
and Suite.
WHO ARE MANAGERS?

A manager is someone who works with and through other people by coordinating their
works activities in order to accomplish organizational goal. Manager performs various jobs and
duties and are responsible for higher profits and great performance. According to Henri Fayol,
managers must be able to do planning, organising, leading and controlling.

Managers are divided into three parts which is Top-level Managers, Middle-level managers
and first line managers. In Rimbunan Hijau Hotel, the top-level managers are board of directors. The
chairman is Mdm. Tiong Choon. The owner of Rimbunan Hijau is Tan Sri Datuk Tiong Hiew King. In
the management team for RH Hotel is the general manager and HR and Admin Hotel is Mr Sia Chik
Fo, the Sales And Marketing is Mdm.Grace Lau, The Purchasing Department is Mr Christine Lemba,
The Front Office is Mdm. Katrina Ho, The Account and Finance is Mr Vincent Kong, The Maintenance
is Mr Abdul Taib, The Formation Technology is Mr Paul Law, The security is Mr Richard Ling, The
Housekeeping is Mdm Ting Hie Ming and Food, Bevarage Department and kitchen is Mr Kenneth
Tiong, Mr Belaja Kilat and Chef Siao Tiong Kong.
 General Manager
Mr Sia Chik Foo

HR and Admin Sales and Marketing Purchasing Department

Mr Sia Chik Foo Mdm. Grace Lau Mr Christine Lemba

Front Office Account and Finance Maintenance

Mdm. Katrina Ho Mr Vincent Kong Mr Abdul Taib

Information Technology Security Housekeeping

Mr Paul Law Mr Richard Ling Mdm Ting hie Ming

Food and Beverage Department

Mr Kenneth Tiong & Mr Belaja
Kitchen
Kilat Chef Siao Tiong Kong

WHAT IS MANAGEMENT?

As stated in introduction, many management thinkers have defined management in their

own ways. For example, Van Fleet and Peterson define management, ‘as a set of activities directed

at the efficient and effective utilization of resources in the pursuit of one or more goals’ and F.W.

Taylor, ‘ defined management is an art of knowing what to do, when to do and see that it is done in

the best and cheapest way ‘. Management in some form or another is an important part of human
endeavour to achieve the desired goal. The basic ingredients of management are always at play,

whether we manage our lives or our business. In conclusion, to know whether the organization is

doing well is through their wastage. High wastage means the management is not effective and

efficient enough in managing their production.

WHAT DO MANAGERS DO?

Managers are then people in charge of employees and the facilities they work for. As a

manager, you job is to plan and promote the daily schedule of employees and the business,

interview, hire and coordinate employees, create and maintain budgets and coordinate with and

report to senior management in the company. Managers can have employee directly reporting them

or hundreds depending on the job.

There are four management function that every manager should follow to make sure the

compony is efficiently and effectively. Firstly, planning is the managers need to decide what need to

be happen in the future and generate plans for actions. Planning is concerned with ‘what’, ‘how’ and

‘when’ of performance. They need to decide in advance what have should they do to achieve the

organization goals. Next, organizing is to developing an organization structure and allocating human

resources to ensure the accomplishment of objectives. Every manager has to decide what activities

have to be undertaken in his department or section for the achievement of the goals entrusted to

him. Organizing is the basic process of combining and integrating human, physical and financial

resources in productive interrelationships for the achievement of enterprise objectives. Then,

leading is the function involves the social and informal sources of influences that managers use to

inspire action taken by others. The managers need to be an effective leader so that their

subordinates will be enthusiastic about exerting effort to attain organizational objectives. Lastly,

controlling is function of ensuring that the divisional, department, sectional and individual
performances are consistent with the predetermined objectives and goals. It also implies a flexible

and dynamic organization which will permit changes in objective, plans, programmes, strategies,

policies, organizational design, staffing polices and practices, leadership style, communication

system etc it is not uncommon that employees failure to achieve predetermined standards is due to

defects or shortcomings in any one or more of the above dimensions of management.

These are three managerial roles by Henry Mintzberg. Firstly, interpersonal roles. This role

concerns the contact between the managers and the people in his environment. Then, information

roles are the processing of information which means that they send, pas on and analyse information.

Furthermore, decisional roles are managers are responsible for decision making and they do these

different levels.

Three level of managers as shown in diagram above. Top-level managers are the ultimate

source of authority and it lays down goals, policies and plans for the enterprise. It is also described

as the policy making group responsible for the overall direction and success of all company activities.

The important functions of top management include is to set up an organizational frame work to
conduct the operations as per plans and to provide overall leadership to the enterprise. Top-level

managers are members of a board of Directors and a Chief Executive officer (CEO) or a president of

an organization. Then, Middle-level managers is to implement the policies and plans framed by the

top management. It serves as an essential link between the top management and the lower level or

operative management. They are responsible to the top management for the functioning of their

departments. Example of Middle-level of managers is heads of functional departments, Purchase

manager, Production Manager, Marketing Manager, Financial controller and Divisional and Sectional

Officers working under these Functional Heads. Last but not least, First-line managers is included

supervisors and first-line team leaders. They oversee the work of regular employees and provide

direction on their work.

These are three managerial skill which identifies by Robert Katz that are essential for a

successful management process.

Management skills can be defined as certain attributes or abilities that an executive should

process in order to fulfil specific tasks in an organization. Firstly, technical skills are involved skill that

give the manages the ability and the knowledge to use a variety of techniques to achieve their

objective. These skills not only involve operating machines and software, production tools but also

the skills needed to boost sales, design different types of production and service. Then, human skill is

the skills that present the managers ability to interact, work or relate effectively with people. These

skills enable the managers to make use of human potential in the compony and motivate the

employees for be good results. Lastly, conceptual skill is involving the skill managers present in terms

of the knowledge and ability for abstract thinking and formulating ideas. The managers are able to

see an entire concept, analyse and diagnose a problem.

WHAT IS AN ORGANIZATION?

Based on George Terry, “Organising is the establishing of effective authority relationships

among selected work, persons, and work places in order for the group to work together efficiently”.

According to George Terry organisation is the creation of relationship among persons and work so

that it may be carried on in a better and efficient way.

There are two concepts of an organization. Firstly, static concept the term ‘organization’ is

used as a specific structure, entity or relationship. In this case, an organization is a group of people

bound together in a formal relationship to achieve the same goal. It emphasizes the position and not

the individual. Next is dynamic concept is used as a process of an on going activity. In the case,

organisation is a process of organising work, people and the systems. It is concerned with the

process of determining activities which may necessary for achieving an objective and arranging them

in suitable groups so as to be assigned to individuals. It regards the organization as an open system

and not as a closed system. Dynamic concepts emphasize the individual and view the organization as

a continuous process.

Characteristic of an organization are division of work, co-ordination, common, co-operative

relationship and well-defined authority responsibility relationship. Firstly, division of work is

organization deals with the whole task of business. The total work of the enterprise is divided into

activities and functions. Various activities are assigned to different persons for their efficient

accomplishment. Organisation helps in dividing the work into related activities so that they are

assigned to different individuals. Second, co-ordination of various activities is as essential as their

division. It helps in integrating and harmonising various activities. In fact, various functions in an

organization depend upon on another and the performance of one influence the other. Third,

common objectives. All organizational structure is a means towards the achievement of enterprise

goals. The organizational structure should build around common and clear-cut objectives. Then, co-

operative relationship. An organization cannot be constituted by one person. It requires at least two

or more persons. The structure should be designed that it motivates people to perform their part of

work together. Lastly, well-defines authority responsibility relationships. An organization consists of

various positions arranged in a hierarchy with well defined authority and responsibility. The

hierarchy of positions defines the lines of communication and pattern of relationship

WHY STUDY MANAGEMENT?

Understanding and study for management will always be beneficial to you. As we all know,

how a small or big the organization is it need management to do all the activities inside and outside

the organization. The reason for study management is that once you graduate from college and

begin your career, you will either manage or be managed. Then, if you become a manager, your role

will be to direct, lead, plan, manage, encourage, coach and organise all activity within the

organization or maybe you’d prefer to be your own boss, an entrepreneur or the head of your own

company. You will also be responsible for directing and supervising employees.

CONCLUSION

In conclusion, management is about getting things done. Leadership it’s about achieving

goals by creating a direction for a business and inspiring employee to take initiative and make the

right decisions. Its management and training programmes help to provide employees with the skills

necessary to lead other.

RECOMMECNDATION

As one of the subsidiaries of the Rimbunan Hijau, I suggest for RH Hotel to upgrade facilities

to be upgrade for the guest citification in the future. That should provide a new service to make it

easier. RH Hotel can provide another new service that is chauffeur service where its help guest to

park their car while the guest is heading to the receptionist for their reservation. Furthermore, RH

Hotel should provide laundry service to for their guest to wash that cloth. As we all know, RH Hotel

only provide housekeeping service were there only cleaning the linen. If that provide the laundry

service it is easier for the guest to do laundry without that have to find another laundry outside from

the Hotel
REFFERENCE

• https://www.slideserve.com/hart/introduction-to-management-and-organizations-
powerpoint-ppt-presentation
• http://rhg.com.my/rhg_v2/en/hospitality-hotel-operations/