2019 CATALOG

BEST HOSPITALITY TRAINING

2019 COURSES AND MODULES
Table of Contents
Getting to BEST …………………................................................................ 4
Certificate Courses .............................................................................. 5
Culinary Skills ...................................................................................... 6
On-Call Banquet Server Course …........................................................ 7-8
Computer Skills ................................................................................... 8-9
English for Hospitality ......................................................................... 9
U.S. Citizenship Preparation................................................................ 10
Career Resources and Referral Services ............................................. 10
Math Class / College Preparation ....................................................... 10
Tutoring .............................................................................................. 10
Workshops ......................................................................................... 11
Job Seeker Training Program .............................................................. 12

2
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

Our funders include

3
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

BEST Locations

Medford Dudley Square

101 Station Landing, 4th Floor 2201 Washington Street
Medford, MA 02155 Roxbury, MA 02119

CLASSES Incumbent worker classes CLASSES Job seeker program

PUBLIC 15-minute walk from

PUBLIC 10-minute walk from TRANSPORT Ruggles or Roxbury T
TRANSPORT Wellington T station stations

2-minute walk from

PARKING Station Landing Garage Dudley Square bus
AVAILABLE First two hours are free, station
AT after that there is a $3.00 PARKING DTA lot behind
fee and $1.00 per hour AVAILABLE building
AT
City lot across the
street

Attended lot at
Harrison Ave and
Taber St ($15)

4
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

Certification Courses
Course/Module Learning Objectives Duration
• 3 hours
CPR/AED •
Recognize an emergency
Respond to an emergency by using action steps: Check, Call, Care
• Provide basic care for sudden illnesses until advanced medical help
arrives
• Use an automated external defibrillator
• 8 hours
SERVSAFE •
Recognize the risks faced by a food service establishment
Assist in preventing unsafe habits that result in foodborne illness
• Protect food and food service equipment from contamination
• Practice good personal hygiene as it applies to the safe food handler
• Correctly stock and rotate food products
• Successfully clean and sanitize food service contact areas and
equipment
• 5 hours
TIPS Help create and sustain a comfortable and relaxed atmosphere for
patrons
• Influence aspects of drinking behavior to encourage responsible
drinking
• Confidently intervene in and resolve troublesome situations
• Use the knowledge gained in this class to recognize if a guest is
approaching intoxication or is already intoxicated
The MA allergen training provides current information on: 2 hours
MA ALLERGEN • Food allergies and celiac disease-related food intolerance, including the
TRAINING major food allergens
• Celiac disease and the food intolerances that it produces
• Symptoms of allergic reactions and celiac disease and procedures that
restaurants should follow in educating employees about food allergies
and celiac disease
• Steps that restaurants, hotels and caterers, should take if a customer
has an allergic or celiac disease-related reaction to food.
• 2 hours
BARISTA •
Understand the history and importance of coffee
Demonstrate how to use and maintain an espresso machine
• Understand how to select, store, and dispose of coffee
• Demonstrate proper coffee bean grinding and tamping
• Understand how water temperature, quality, and flow rate affect taste
• Demonstrate how to properly froth milk

5
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

Basic Culinary Skills

Cycle 1
January 22 – April 11
Course/Module Learning Objectives Duration
• 6 hours
KITCHEN MATH •
Demonstrate understanding of recipe terminology
Demonstrate understanding of liquid measurement values
• Ability to convert liquid measurements from one value to another
• Ability to increase or reduce recipe yields
• Demonstrate understanding of fraction math
• Demonstrate understanding of measuring utensils
• 24 hours
KNIFE SKILLS •
Select and care for knives
Identify all parts of the knife
• Use a utility knife safely:
o Clean
o Carry
o Sharpen
o Store
o Cut
o Position guiding hand correctly
• Cut foods into a variety of shapes and sizes:
o Julienne
o Battonet
o Chiffonade
o Dice
• 20 hours
PAN SKILLS •
Properly clarify butter
Understand the proper techniques and guidelines necessary to
o Sauté
o Pan sear
o Pan fry
• Demonstrate basic egg preparation and flipping techniques
• Demonstrate standard breading procedures and when to use each one
• Understand the importance of timing when cooking multiple food
items

• 22 hours
SOUPS & SAUCES •
Demonstrate understanding of thickening agents
Ability to make and use a roux, slurry, and beurre manie
• Ability to make and use a mirepoix
• Demonstrate understanding of soups and sauces
• Demonstrate understanding of mother sauces

6
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

On Call Banquet Server and Restaurant Training

Cycle 1 Cycle 2
January 15 – March 21 September 10 – November 26
Course/Module Learning Objectives Duration

VOCABULARY/ • Ability to identify and describe various kitchen equipment 6 hours

• Ability to Identify and describe various foods
TERMINOLOGY • Ability to identify and describe tableware, glassware, and flatware
• Demonstrate knowledge of various cooking methods
• Ability to interact with customers in a professional manner

NAPKIN • Ability to fold napkins in eleven classic folds 6 hours

• Execute traditional table settings
FOLDING/TABLE • Demonstrate knowledge of polishing techniques
SETTING
ORDER TAKING/ • Ability to take orders and interact with customers in a professional and 6 hours
informative manner
ORDER OF SERVICE • Ability to serve guests using the proper sequence of events
• Ability to describe menu items and make informed suggestions

WINE SERVICE • Demonstrate basic knowledge of various wines 6 hours

• Ability to identify basic wine varietals
COCKTAIL SERVICE • Ability to execute traditional tableside wine service
• Demonstrate basic knowledge of various liquors
• Demonstrate knowledge of classic cocktails & their garnishes
• Demonstrate knowledge of appropriate glassware for specific cocktails
• Demonstrate basic knowledge of mixers

MICROS SYSTEM • Demonstrate basic knowledge of Micros system 12 hours

• Ability to open and close a check
• Ability to accurately enter food and beverage orders
• Ability to place orders using seating position and course numbers
• Ability to accurately use modifiers
• Ability to accurately convey customer preferences and needs
• Ability to correctly enter personal time codes and manage time sheets

BUFFET • Demonstrate basic knowledge of all buffet equipment 6 hours

• Ability to set up a general buffet using correct sequential placement of
foods, equipment, and utensils
• Demonstrate knowledge of buffet staff and their responsibilities
• Demonstrate knowledge of basic buffet etiquette
• Ability to set up a basic buffet place setting

7
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

BANQUET TABLE • Demonstrate basic knowledge of all banquet equipment 6 hours

• Ability to set up a traditional banquet table
SETTING • Demonstrate knowledge of buffet staff and their responsibilities
• Ability to read and understand a B.E.O.
• Ability to set a banquet table according to a specific B.E.O.
• Ability to safely stack, lift and carry trays

BANQUET ORDER • Demonstrate understanding of cocktail hour 6 hours

• Demonstrate understanding of serving appetizers and/or wine
OF SERVICE • Ability to greet guests, introduce oneself, and interact with guests in a
professional manner
• Understand importance of food allergies and ability to communicate this
information effectively
• Demonstrate knowledge of the sequence of service
• Understand differences between banquet and table service

BANQUET STYLES • Demonstrate understanding of and ability to execute Bread Buttering 6 hours
• Demonstrate understanding of and ability to execute various styles of
OF SERVICE service including:
o Escoffier Service
o French Service
o Other service styles commonly used in Boston hotels

Computer Skills, English for Hospitality, U.S. Citizenship

Cycle 1 Cycle 2 Cycle 3
January 7 – April 12 April 29 – August 2 September 9 – December 13

Computer Skills
Course/Module Learning Objectives Duration

COMPUTER / • Know difference between hardware and software 2.5 hours / week
• Mouse skills AM / PM
DEVICE • Identify keys on keyboard and improve keyboarding skills
• Customize computer settings
• Create folders to organize files
• Understand words and phrases necessary to buy a personal device

INTERNET • Identify web browsers

• Create safe and strong passwords and be secure
• Search using keywords vs. typing a web address
• Browse on multiple tabs
• Sift through search results
• Explore topics such as buying airfare and online shopping

8
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

EMAIL • Create an account and professional signature

• Compose new emails
• Use formal language in emails
• Send, reply to, and forward emails
• Identify spam and manage unwanted emails
• Organize inbox with labels

GOOGLE DRIVE Create and move files to Google Drive 2.5 hours / week
Share files and folders AM / PM
AND OTHER APPS Delete files and folders
Understand basics of cloud storage
Use and understand purpose of Google Docs, Slides, and Sheets
• Create, edit, and insert elements into each app
• Collaborate and share files with other users
MOBILE DEVICES • Use pre-installed apps
• Download and install new apps
AND APPS • Organize and delete apps
• Navigate websites on mobile view
• Understand cloud storage

SOCIAL MEDIA • Create accounts

• Set privacy and visibility settings
• Publish and manage content to the web
MICROSOFT • Create and edit files
• Change font and styles
OFFICE: WORD, • Add and edit content
POWERPOINT, • Understand and navigate menu tabs
EXCEL • Compare MS Office to Google Drive apps

English for Hospitality

Course/Module Learning Objectives Duration
• 6 hours /week
ENGLISH FOR Ability to communicate with guests, supervisors, and co-workers using
proper customer service language AM / PM
HOSPITALITY • Familiarity with career ladders within the industry
• Weekly use of technology within the EFH classroom
• Ability to articulate goals, both personal and professional
• LEVEL 3/4 • Encourage independent learning and leadership through out-of-class
• LEVEL 5/6 projects and field trips
• LEVEL 7/8 Formal oral student presentation at the end of each cycle

9
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES
U.S. Citizenship Preparation
Course/Module Learning Objectives Duration

CITIZENSHIP • U.S. History and Civics lessons 2 hours / week

• Understanding the N-400 application AM / PM
• Preparation for the interview with a USCIS official
• Referral to support services if needed
• Follow up sessions and tutorials

Online option available for this course. In-person orientation required at

Medford site.

Career Resources and Referral Services

Course/Module Services Duration

NEXT STEP SERVICES • Advise students about other opportunities outside of BEST based on By Appointment
student goals
• Assistance with any application process

CAREER AND RESOURCE • Conduct online career exploration, resume building, completion of
online applications, cover and thank you letter writing, and interviewing
REFERRAL SERVICES meetings with eligible clients

Math Class (College Preparation)

Course/Module Services Duration

ACADEMIC SKILLS • Build foundational math skills to transition into introductory level 1.5 hours / week
college math courses

Tutoring Services
Course/Module Services Duration

TUTORING One-on-one tutoring provided by trained volunteers 1.5 hours / week

• English reading / writing
• English speaking / listening
• Literacy
• Citizenship
• Math / GED / HiSET
• Computer
• College homework help

10
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES
Workshops (Based on Demand)
Course/Module In this workshop you will: Duration

FIRST-TIME HOMEBUYER • Prepare for the mortgage process 4 hours / session

• Understand first time homebuyer mortgages 2 sessions
• Learn how to find a home
• Understand the legal aspects of buying a home
• Be able to work with professionals during the home buying process
LEARN ABOUT BOSTON • Learn about Boston’s most popular tourist attractions 1.5 hours / week
• Learn how to give directions and recommendations to guests 6 weeks
• Become familiar with events happening in the city
• Develop the skills necessary to engage easily with guests

IMPROVING SPEAKING • Read short stories in English 1.5 hours / week

• Retell stories in own words 6 weeks
THROUGH READING
• Build vocabulary and role-play

GOOGLE FLIGHTS AND • Learn vocabulary related to buying an airplane ticket online 2.5 hours / session
• Search for a flight 2 sessions
CALENDAR
• Read and understand information about a flight
• Use Google Calendar to add, change or delete travel plans
ONLINE SHOPPING • Learn about online shopping options and apps 2.5 hours / session
• Create online payment account 2 sessions
• Request an exchange, return or refund
• Read customer reviews
ONLINE BANKING Learn about basic online financial management skills 3 hours / session
• How to pay your utilities bill through your online banking account 1 session
• How to deposit a check through your phone

KNOW YOUR LOCAL 26 Understand details of: 1.5 hours / session

BENEFITS • Legal Plan 1 session
• First Time Home Buyers Loan
• Modern Assistance Program (MAP)
• Coping with Stress
RESUME WRITING • Learn strategies for writing a resume as you draft your own 2 hours / session
• Effectively communicate your skills and experiences 2 sessions
WORKSHOP

ABOVE AND BEYOND • Engage guests in conversations using polite language 2.5 hours / session
• Personalize guest experiences by anticipating guest needs 2 sessions
GUEST SERVICE

ENGLISH FOR THE KITCHEN • Learn basic vocabulary for the kitchen 3 hours / session
• Understand basic safety in the kitchen 1 session
• Demonstrate clear understanding of kitchen verbs

11
 BEST HOSPITALITY TRAINING
2019 COURSES AND MODULES

Job Seeker Training Program

Cycle 2 Cycle 3 Cycle 4 Cycle 5
January 14 – February 22 March 11 – April 19 May 6 – June 14 July 8 – August 16
Course/Module Learning Objectives Duration
This six-week, full-time course, trains participants for positions in hotel 150 hours
INTRODUCTION TO housekeeping departments. Course components include:
HOSPITALITY: • Hands-on skills training in a model hotel room
• Hotel tours
A HOUSEKEEPING PRE- • Two weeks of job shadowing at partner hotels
APPRENTICESHIP • Computer skills
• Ergonomics
PROGRAM • Chemical safety and blood-borne pathogens
• Cross-cultural communication skills
• Customer service and professionalism
• Financial literacy
• Branding
• Preventing workplace harassment

Following completion of the pre-apprenticeship program, participants

work with career coaches on their job search. Graduates receive a
Department of Labor Housekeeping Pre-Apprenticeship credential and
9 college credits at Bunker Hill Community College after completing a
prior learning assessment portfolio.

Participants seek positions at a partner hotel where they become

apprentices and continue to refine their new skills. Upon successful
completion of the apprenticeship, graduates earn a nationally
recognized certification from the Massachusetts Department of Labor
and 3 additional credits at Bunker Hill Community College.

BEST Hospitality Training

Medford office: Dudley Square office:
Email: info@BESThtc.org
101 Station Landing, 4th Floor 2201 Washington Street
Website: BESThtc.org
Medford, MA 02155 Roxbury, MA 02119
Student Website: 1234best.com
617-542-1177 - Option 1 617-542-1177 - Option 2
facebook.com/hospitalitytrainingcenter
@BESTCorpHTC

12