Professional Documents
Culture Documents
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ALTERNATIVE DISPUTE RESOLUTION
ACKNOWLEDGEMENT
A project is a joint endeavor which is to be accomplished with utmost compassion,
diligence and with support of all. I am overwhelmed in all humbleness and gratefulness to
acknowledge from the bottom of my heart to all those who have helped me to put these
ideas, well above the level of simplicity and into something concrete effectively and
moreover on time.
This project would not have been completed without combined effort of my teacher
MR. VIJYANT SINHA whose support and guidance was the driving force to
successfully complete this project. I express my heartfelt gratitude to him.
I would also like to extend my gratitude to my parents and all those unseen hands who
helped me out at every stage of my project.
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RESEARCH METHODOLOGY
This project is based upon doctrinal method of research. This project has been done after
a thorough research based upon intrinsic and extrinsic aspects of the project.
Sources of Data:
The following secondary sources of data have been used in the project-
1. Articles.
2. Books
3. Websites
Method of Writing:
The method of writing followed in the course of this research project is primarily
analytical.
Mode of Citation:
The researchers have followed a uniform mode of citation throughout the course of this
project.
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ALTERNATIVE DISPUTE RESOLUTION
TABLE OF CONTENT
Acknowledgement
Research methodology
Introduction ....................................................................................................05
Suggestions........................................................................................................24
Conclusion......................................................................................................... 26
Bibliography...................................................................................................... 27
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INTRODUCTION
Gandhiji said: "I had learnt the true practice of law. I had learnt to find out the better side
of human nature, and to enter men's hearts. I realized that the true function of a lawyer
was to unite parties given as under. The lesson was so indelibly burnt unto me that the
large part of my time, during the twenty years of my practice as a lawyer, was occupied
in bringing about private compromises of hundreds of cases. I lost nothing, thereby not
even money, certainly not my soul."1
Conflict is a fact of life. It is not good or bad. However, what is important is how we
manage or handle it. Negotiation techniques are often central to resolving conflict and as
a basic technique these have been around for many thousands of years. Alternative
Dispute Resolution (ADR) refers to a variety of streamlined resolution techniques
designed to resolve issues in controversy more efficiently when the normal negotiation
process fails. Alternative Dispute Resolution(ADR) is an alternative to the Formal Legal
System. It is an alternative to litigation. It was being thought of in view of the fact that
the Courts are over burdened with cases. The said system emanates from dissatisfaction
of many people with the way in which disputes are traditionally resolved resulting in
criticism of the Courts, the legal profession and sometimes lead to a sense
of alienation from the whole legal system- thus, the need for Alternative Dispute
Resolution.
With the spread of ADR programs in the developed and developing world, creative uses
for and designs for ADR systems are proliferating. Successful programs are improving
the lives of individuals and meeting broad societal goals. There is a critical mass of ADR
experience, revealing important lessons as to whether, when and how to implement ADR
projects.
It is against this backdrop, that this research paper intends to discuss the various
ADRmechanisms, the provisions present in India and the World over, and its peculiarity,
implementation and problems in the Indian context. The various remedies to the situation
have also been discussed.
1
http://www.ebc-india.com/lawyer/articles/2002v1a3
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ADR originated in the USA in a drive to find alternatives to the traditional legal system,
felt to be adversarial, costly, unpredictable, rigid, over-professionalised, damaging to
relationships, and limited to narrow rights-based remedies as opposed to creative
problem solving. The American origins of the concept are not surprising, given certain
features of litigation in that system, suchas: trials of civil actions by a jury, lawyers'
contingency fees, lack of application in full of therule "the loser pays the costs".
Beginning in the late nineteenth century, creative efforts to develop the use of arbitration
andmediation emerged in response to the disruptive conflicts between labor and
management. In1898, Congress followed initiatives that began a few years earlier in
Massachusetts and NewYork and authorized mediation for collective bargaining
disputes. In the ensuing years, special mediation agencies, such as the Board of
Mediation and Conciliation for railway labor, (1913) (renamed the National Mediation
Board in 1943), and the Federal Mediation and Conciliation Service (1947) were formed
and funded to carry out the mediation of collective bargaining disputes. Additional state
labor mediation services followed. The 1913 New lands Act and later legislation
reflected the belief that stable industrial peace could be achieved through the settlement
of collective bargaining disputes; settlement in turn could be advanced through
conciliation, mediation, and voluntary arbitration.2
In developing countries where most people opt for litigation to resolve disputes, there is
excessive over-burdening of courts and a large number of pending cases, which has
ultimately lead to dissatisfaction among people regarding the judicial system and its
ability to dispense justice. This opinion is generated largely on the basis of the popular
belief, “Justice delayed is justice denied”.Many countries such as India, Bangladesh and
Sri Lanka have adopted the Alternative Dispute Resolution Mechanism. However, it is
for time to see how effective the implementation of these mechanisms would be in these
countries.3
2
http://courts.state.de.us/Courts/Superior%20Court/ADR/ADR/adr_history
3
http://www.adrgroup.co.uk
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OVERVIEW OF ADR:
4
http://www1.worldbank.org/publicsector/legal/ADR
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a) Arbitration:
Arbitration, in the law, is a form of alternative dispute resolution —
specifically, a legal alternative to litigation whereby the parties to a dispute agree to
submit their respective positions (through agreement or hearing) to a neutral third party
(the arbitrator(s) or
arbiter(s)) for resolution.
Species of arbitration:
i) Commercial arbitration:
Arbitration can be carried out between private individuals, between states, or between
states and private individuals. In the case of arbitration between states, or between states
and individuals, the Permanent Court of Arbitration and the International Center for the
Settlement of Investment Disputes (ICSID) are the predominant organizations.
Arbitration is also used as part of the dispute settlement process under the WTO Dispute
Settlement Understanding.
5
Ibid
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A growing trend among employers whose employees are not represented by a labor
union is to establish an organizational problem-solving process, the final step of which
consists of arbitration of the issue at point by an independent arbitrator, to resolve
employee complaints concerning application of employer policies or claims of employee
misconduct. Employers in the United States have also embraced arbitration as an
alternative to litigation of employees' statutory claims, e.g., claims of discrimination, and
common law claims,claims of defamation6.
Some state court systems have promulged court-ordered arbitration; family law
(particularly child custody) is the most prominent example.
Judicial arbitration is often merely advisory, serving as the first step toward
resolution, but not binding either side and allowing for trial de novo. Arbitration is a
growing field with a lot of potential insolving disputes in a speedy manner.
b) Mediation:
Mediation is a process of alternative dispute resolution in which a neutral third
party, the mediator, assists two or more parties in order to help them negotiate an
agreement, with concrete effects, on a matter of common interest.
Disputes resolved by mediation7:
Aviation ,Banking and finance,Boundary Disputes,Broker liability ,Business
Disputes ,Charities,Clinical & Medical Negligence ,Competition,Commercial
contracts,Insolvency and Bankruptcy,Insurance & Reinsurance Intellectual Property,
Trade Mark and Copyright, Libel & Defamation etc.
The eldest branch of mediation applies to business and commerce, and still this one is the
widest field of application, with reference to the number of mediators in these activities
and to the economical range of total exchanged values.
c) Conciliation:
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concessions. In mediation, the mediator tries to guide the discussion in a way that
optimizes parties needs, takes feelings into account and reframes representations. If the
conciliator is successful in negotiating an understanding between the parties, said
understanding is almost always committed to writing (usually with the assistance of legal
counsel) and signed by the parties, at which time it becomes a legally binding contract
and falls under contract law.8
A conciliator assists each of the parties to independently develop a list of all of their
objectives (the outcomes which they desire to obtain from the conciliation). The
conciliator then has each of the parties separately prioritize their own list from most to
least important.
d)Expert Determination:
e) Negotiation:
Negotiation is the process whereby interested parties resolve disputes, agree upon
courses of action, bargain for individual or collective advantage, and/or attempt to craft
outcomes which serve their mutual interests. Given this definition, one can see
negotiation occurring in almost all walks of life, from parenting to the courtroom.10
In the advocacy approach, a skilled negotiator usually attempts to obtain the most
favorable outcomes possible for that party.
Traditional negotiating is sometimes called win-lose because of the hard-ball style of the
negotiators whose motive is to get as much as they can for their side. In the Seventies,
8
http://en.wikipedia.org/wiki/Conciliation
9
http://en.wikipedia.org/wiki/Expert_determination
10
http://en.wikipedia.org/wiki/negotiation
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A court-based ADR process applied to civil cases, ENE brings parties and their lawyers
together early in the pre-trial phase to present summaries of theircases and receive a non-
binding asssesment by an experienced, neutral attorney with expertise inthe substance of
the dispute, or by a magistrate judge. The evaluator may also provide case planning
guidance and settlement assistance in some courts. It is purely used as a settlement
device and resembles evaluative mediation.11
g) Fact-finding:
A process by which a third party renders binding or advisory opinions regarding facts
relevant to a dispute. The third party neutral may be an expert on technical or legal
questions, may be representatives designated by the parties to work together, or may be
appointed by the court.12
In this court-based ADR process, the settlement judge (or magistrate) presides over a
meeting of the parties in an effort to help them reach a settlement. Judges have played a
11
http://www.spea.indiana.edu/icri/terms.htm#ENE
12
http://www.spea.indiana.edu/icri/terms
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variety of roles in these conferences, articulating opinions about the merits of the case,
facilitating the trading of settlement offers, and sometimes acting as the
mediator.13
j)Mini-trial:
A voluntary process in which cases are heard by a panel of high level prinicipals
from the disputing sides with full settlement authority; a neutral may or may not oversee
this stage. First, parties have a summary hearing, each side presenting the essence of their
case. Each party can thereby learn the strengths and weaknesses of their own case, as
well as that of other parties. Secondly, the panel of party representatives attempts to
resolve the dispute by negotiation. The neutral presider may offer her opinion about the
likely outcome in court.14
k) Ombudsperson:
Enumerated above are most of the ADR mechanisms that are practised in countries all
over the world against the backdrop of their different socio-economic-politico-cultural
scenarios.
13
https://www.fultoncourt.org/adr/adr-jhsc
14
http://www.justice.gc.ca/eng/rp-pr/csj-sjc/dprs-sprd/res/drrg-mrrc/05
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The various institutions and provisions governing the ADR mechanisms all over the
world are listed below:
INTERNATIONAL ORGANISATIONS:15
The Permanent Court of Arbitration (PCA), also known as the Hague Tribunal is an
international organization based in The Hague in the Netherlands. It was established in
1899 as one of the acts of the first Hague Peace Conference, which makes it the oldest
institution for international dispute resolution. In 2002, 96 countries were party to the
treaty. The court deals in cases submitted to it by the consent of the parties involved and
handles cases between countries and between countries and private parties. The PCA is
housed in the Peace Palace in The Hague, which was built specially for the Court in 1913
with an endowment from the Carnegie Foundation. The same building also houses the
International Court of Justice, though the two institutions operate seperately.
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The Court of Arbitration for Sport (CAS;Tribunal Arbitral du Sport or TAS in French) is
an arbitration body set up to settle disputes related to sports. The CAS underwent reforms
to make itself more independent of the International Olympic Committee (IOC),
organizationally and financially.
Currently, all Olympic International Federations but one, and many National Olympic
Committees have recognised the jurisdiction of the CAS and included in their statutes an
arbitration clause referring disputes to it. Its arbitrators are all high level jurists and it is
generally held in high regard in the international sports community.
e) United Nations Commission on International Trade Law (UNCITRAL):
The United Nations Commission on International Trade Law (UNCITRAL) is the core
legal body within the United Nations system in the field of international trade law.The
UNCITRAL is a body of member and observer states under the auspices of the United
Nations. It drafted the UNCITRAL Model law on International Commercial Arbitration
in 1985. Agreements, which cite the UNCITRAL Arbitration Rules, may be bound to this
form of dispute resolution.
f) Other treaties:
The other treaties governing ADR in various states would include the
United States Code Title 9, The Agreement relating to the Applicationof the European
Convention on International Arbitration (Paris, 1962), The European Convention
providing a Uniform Law on Arbitration (Council of Europe, 1964). The various other
treaties enacted by the rest of the countries in the world are not included in this list.
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ADR uses the principles of natural justice in consonance with the Rule of Law, in order
to create a favourable atmosphere of a win-win situation. This is much needed in
countries like India where litigation causes a great deal of animosity between the parties
due to the agony caused by the long-standing litigation. ADR, thus, gains its momentum
in India today.16
We are a country of a billion people. The fundamental question is: How do we design
and
structure a legal system, which can render justice to a billion people?Delay in justice
administration is the biggest operational obstacle, which has to be tackled on a war
footing. As Justice Warren Burger, the former Chief Justice of the American Supreme
Court observed in the American context:
“The harsh truth is that we may be on our way to a society overrun by hordes of lawyers,
hungry as locusts, and bridges of judges in numbers never before contemplated. The
notion — that ordinary people want black-robed judges, well-dressed lawyers, and fine
paneled courtrooms as the setting to resolve their disputes, is not correct".
16
http://www.icadr.org/news-speechcjhc
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Therefore, this explains the need for Alternative Dispute Resolution in India. In a
country, which aims to protect the socio-economic and cultural rights of citizens, it is
extremely important to quickly dispose the cases in India, as the Courts alone cannot
handle the huge backlog of cases. This can be effectively achieved by applying the
mechanisms of Alternative Dispute Resolution. These are the reasons behind the
introduction of ADR in India.
The Arbitration and Conciliation Act, 1996 was passed on the basis of the UNCITRAL
Model Law on International Commercial Arbitration, 1985 and UNCITRAL Conciliation
Rules, 1980. Its had been recommended by General Assembly of the United Nations that
all countries should give due consideration to the said Model Law in view of the
desirability of uniformity of the law of arbitral procedures and the specific needs of the
international commercial arbitration practices.
It has also recommended the use of the said Rules in cases where a dispute arises in the
context of international commercial relations and the parties seek on amicable settlement
of that dispute by recourse to conciliation. These rules are believed to make a significant
contribution to the establishment of a unified legal framework for the fair and efficient
settlement of disputes arising in international commercial relations. These objectives
have been laid down in the Preamble to the Arbitration and Conciliation Act, 1996.
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The emergence of alternative dispute resolution has been one of the most significant
movements as a part of conflict management and judicial reform, and it has become a
global necessity. With the evolution of modern States and sophisticated legal
mechanisms, the courts run on very formal processes and are presided over by trained
adjudicators entrusted with the responsibilities of resolution of disputes on the part of the
State18. The processual formalisation of justice gave tremendous rise to consumption of
time and high number of cases and resultant heavy amount of expenditure. Obviously,
this led to a search for an alternative complementary and supplementary mechanism to
the process of the traditional civil court for inexpensive, expeditious and less
cumbersome and, also, less stressful resolution of disputes. As such, ADR has been, a
vital, and vociferous, vocal and vibrant part of our historical past. Undoubtedly, Lok
Adalat (Peoples' Court) concept and philosophy is an innovative Indian contribution to
the world jurisprudence. It has very deep and long roots not only in the recorded history
but even in prehistorical era. It has been proved to be a very effective alternative to
litigation. The First Lok Adalat was held in Gujarat in 1982.
Lok Adalat accepts the cases which could be settled by conciliation and compromise, and
pending in the regular courts within their jurisdiction. The Lok Adalat is presided over by
a sitting or retired judicial officer as the chairman, with two other members, usually a
lawyer and a social worker. There is no court fee.
Lok Adalat is a boon to the litigant public, where they can get their disputes settled fast
and free of cost. Parliament enacted the Legal Services Authorities Act 1987, and one of
the aims for the enactment of this Act was to organize Lok Adalat to secure that the
operation of legal system promotes justice on the basis of an equal opportunity. The Act
gives statutory recognition to the resolution of disputes by compromise and settlement by
the Lok Adalats.
According to Legal Services Authorities (Amendment) Act 1994 effective from 09-11-
1995 has since been passed, Lok Adalat settlement is no longer a voluntary
concept. By this Act Lok Adalat has got statutory character and has been legally
recognized. Certain salient features of the Act are enumerated below:-19
Section 19
1. Central, State, District and Taluk Legal Services Authority has been created
who are responsible for organizing Lok Adalats at such intervals and place.
2. Conciliators for Lok Adalat comprise the following: -
A. A sitting or retired judicial officer.
B. other persons of repute as may be prescribed by the State
Government in consultation with the Chief Justice of High Court.
18
http://www.dca.nic.in/cir/anr2gc1099.html
19
http://www.ce9.uscourts.gov/Web/OCELibra.nsf/0/9ce38a05659d753988256949006625a5
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Problems in implemenation :
Any implementation is usually confronted with problems. ADR is no excaption to this
rule. Some of the problems faced during implementation are enumerated as under:
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20
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Jurisdiction to correct patent legal errors on the face of the award was a peculiarly
English innovation. To have imported this questionable jurisdiction into litigous India (as
we did under the Arbitration Act, 1940) was a great mistake. Then, thin dividing line
between the merits of an award and errors of law apparent on its face are often blurred-
few questions of fact continue to remain so after being churned up in the mind of a
skilled lawyer! These basic infirmities in the law of arbitration, and the approach of
users, left their mark on domestic arbitration under the Arbitration Act, 1940.21
Here, even more so, the lawyer has a responsibility to make an early and realistic
assessment ofthe dispute and to serve as an anchor for the client. These differences in
interest need to be sorted out.22
3) Legal Education: Law schools train their students more for conflict than for the arts of
reconciliation and accomodation and therefore serve the profession poorly. Already,
lawyers devote more time to negotiating conflicts than they spend in the library or
courtroom and studies have shown that their efforts to negotiate were more productive
for the clients. Over the next generation, society’s greatest opprtunities will in tapping
human inclinations towards collaboration and compromise rather than stirring our
proclivities for competition and rivalry. If lawyers are not leaders in marshalling co-
operation and designing mechanisms which allow it to flourish, they will not be at the
centre of the most creative social experiments of our time.23
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Different views of facts: Usually in a dispute, there are two or more parties, each
believing that they are the hurt party in some way or the other. Each believes that the
other is the wrong-doer. To this belief, they have their own justifications. Just as each
one
of them has a different perspective on what the result of the dispute should be, they also
have their own view regarding the facts of the case. Both parties have their own version
as to what the facts are and reconciling these different views is itself a majoe problem.
5) Ignorance: One of the major reasons for the failure in implementation is the ignorance
of the existing provisions of law. Legislators have made the necessary laws, but have
never thought of implementing them at the grass- root level. They do not help in building
up the awareness of those laws, so that people will utilise them. ADR provisions are well
known only in the big business circles. Most of the educated elite are also unaware of the
availability and possibility of such mechanisms in India, let alone the rural sector. Most
of the rural segment, after all these years of independence, is now understanding the
formal legal system and is making use of it at a time when the country and the world at
large is reverting back to the old community-based problem solving and other ADR
techniques so well known in rural India. Ignorance of laws is not an excuse in our
country. However, when no awareness is present, how would people know
about it and utilise it?
6) Corruption: Corruption is not a new issue in our country. It has always been a parasite
to the nation and is sucking out the very purpose of independence. Today, not a single
work gets done without having to bribe the way through. People have stopped
challenging it as without being a part of it, life becomes difficult. ADR mechanisms have
a very great risk of being ridden by corruption. For instance, in cases of negotiation
between a rich educated person and poor illiterate man over a land dispute, chances of
the negotiator being bribed by the rich person isvery high. Thus, corruption can become a
raging problem in ADR.
7) Though recourse to ADR as soon as the dispute arises may confer maximum
advantages on the parties; it can be used to reduce the number of contentious issues
between the parties; and it can be terminated at any stage by any one of the disputing
parties. However, there is no guarantee that a final decision may be reached.25
25
Dr. S. R. Myeneni, “Arbitration, Conciliation, and Alternative Dispute Resolution Systems,” 1 st ed. 2004, p.18
22
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9) ADR procedure permits parties to choose neutrals who are specialists in the subject
matter of the disputes. This does not mean that there will be a diminished role for
lawyers. They will continue to play a central role in ADR processes; however, they will
have to adapt their role ADR requirements. Neutrals and trained ADR experts are very
few to cater to the vast population.
10) Since the ADR proceedings do not require a very high degree of evidence, most of
the facts regarding the dispute which would have been proved otherwise continue to be a
bane in the discussion which may lead to dissatisfaction.
11) In ADR, the parties can choose their own rules or procedures for dispute settlement.
Arriving at them is the major hurdle.
12) ADR programmes are flexible and not afflicted with rigourous rules of procedure.
There is, therefore, a possibility of the parties going back on the agreed rules and
programmes. Thiscreates a delay and slows the process of dispute resolution.
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SUGGESTIONS:
All these problems are not permanent in nature. They all have solutions. An attempt to
make suggestions for the solutions of the above listed problems has been made below.
This list of suggested solutions is merely illustrative and not exhaustive. An in-depth
research for this is vital.
It is felt that an attitudinal change towards ADR would result in active implementation of
ADR and the burden on the courts will reduce. Yet, whether it is in the urban segment or
in the rural, there is still a lack of knowledge about ADR. A need for instilling awareness
is imperative to bring in a change in the attitudes.
The urban sector which has a higher literacy rate could be reached by inserting slides in
movie theatres, having advertisements in television channels and newspapers, conducting
periodical seminars and having a dedicated helpline. It is the rural segment whose
attitude is difficult to change.
From the initial gramasabha system, it took many years for them to adopt litigation. To
revert back to the old system, which is in fact an ADR concept would require tremendous
amount of communication by trained professionals bespelling the strengths of the system.
An insight into the advantages of conciliation andnegotiation would bring in the desired
change – change of attitude. To keep active here is awareness, by interactive
communication. A dedicated helpline would exhilerate the process of attitudinal change
by giving clarity to communication.
People are generally ignorant about legal terminology and the opportunities available in
dispute resoolution. The other gnarling issue is corruption. To combat these two forces,
imparting knowledge is a must. Driving ignorance away would infact, help in curtailing
corruption too. The NGOs should put in their efforts in providing a knowledge base to
the needy. A committed person in each NGO,working in rural areas, should help in
reaching the goal quickly.
The major lacuna in ADR is that it is not binding. One could still appeal against the
award or delay the implementation of the award. “Justice delayed is justice denied.” The
very essence of ADR is lost if it is not implemented in the true spirit. The award should
be made binding on the parties and no appeal to the court should be allowed unless it is
arrived at fradulently or if it against public policy.
24
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Rules of procedure are being formulated on a case by case basis and the rules made by
the parties themselves, with maybe, some intervention of legal professionals. However, a
general guideline and a stipulated format would assist in bringing clarity to the
formulation of an ADR award. Thiswould also help in cutting down ignorance and assist
in better negotiation.
Legal education and law schools shoul focus on the arts of conciliation and negotiation
and not merely on litigation. Lawyer client interests should also be moulded towards a
primary focus on ADR failing which the recourse should be towards litigation.
25
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CONCLUSION:
Because justice is not executed speedily men persuade themselves that there is no such
thing as justice. Sharing the same sentiments, Chief Hustice Bhagwati said in his speech
on Law Day, “I am pained to observe that the judicial system in the country is on the
verge of collapse. These are strong words I am using but it is with considerable anguish
that I say so. Our judicial system is creeking under the weight of errors.”
Arrears cause delay and delay means negating the accessibility of justice in true terms to
the common man. Countless rounds to the Courts and the lawyers’ chambers can turn
any person insane. Even then loitering and wasting time in the corridors of Courts has
become a way of life for a majority of Indians who day by day are becoming litigous.
Some of the main reasons for delay in the disposal of cases are abnormal increase in the
number of cases going to Courts and Tribunals, mainly due to faulty legislation enacted
hurriedly, arbitrary administrative orders, increased consciousness of one’s rights and
gambler’s instinct in a litigant due to multiplicity of appeals and revisions provided in
law.”
The disputants want a decision, and that too as quickly as possible. As the problem of
overburdened Courts has been faced all over the world, new solutions were searched.
Various Tribunals were the answer to the search. In India, we have a number of
Tribunals. However, the fact of the matter is that even after the formation of so many
Tribunals, the administration of justice has not become speedy. Thus, it can be safely
said that the solution lies somewhere else.
All over the globe the recent trend is to shift from litigation towards Alternative Dispute
Resolution. It is a very practical suggestion, which if implemented, can reduce the
workload of Civil Courts by half. Thus, it becomes the bounden duty of the Bar to take
this onerous task of implementing ADR on itself so as to get matters settled without
going into the labyrinth of judicial procedures and technicalities. The Bar should be
supported by the Bench in this herculean task so that no one is denied justice because of
delay.
It is important here to mention the statement made by John F. Kennedy in this respect:
“Let us never negotiate out of fear but let us never fear to negotiate.”
26
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http://www.findarticles.com/p/articles/mi_qa3923/is_200102/ai_n8950563/pg_2
http://www.ficci.com/icanet/judgement.htm
http://www.worldlii.org/catalog/50140.html
http://www.adrgroup.co.uk
http://www.spea.indiana.edu/icri/terms
Books:
“Alternative dispute resolution,” Ed. P.C. Rao and William Sheffield, 1st ed. 1997,
Universal
Law Publishing Co. Pvt. Ltd., Delhi
S.R. Myneni, “Arbitration, Conciliation and Alternative Dispute Resolution Systems,”
1st ed.
2004, Asia Law House, Hyderabad
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