IT Services Industry Landscape 11

ave discussed at IT Services is a fast growing industry which employs millions

fessionals globally. Most of tee young professionals join IT Services ndustry after
B.Tech/M. Tech. BCA/MCA r BBA/MBA courses. Many complete their graduations
ety of subjects such as civil, chemical or other branches of engineering, science
or
ial sciences. IT Services Entrprise gives an opportunity to all and embraces them
with
hing
even s
hand. But they need to prepare themselves for it, sooner or later
However, once they join the work force they realize that th
ey are barely quipped and hardly
understand how this industry works. Their past education must now be supplemente
h understanding of industry, its proces
ses and practices. Fortunately. many large IT Services
Enterprise do provide a few
But they limit such induction to specific organization practices related to their
immediate job
weeks for orientation courses4 to make them somewhat prepared
hich is neither exhaustive nor comprehensive. For other professionals, not joining
these major
ones or joining in small batches, lateral placements etc. are expected to pick up
understanding
the job. Consequently, not only will you take time to be productive, butwl find
extremely
difficult to understand the big IT Services picture of your enterprise. You will be
grappling to
relate how your current assignment fits in the overall success of the firms. I is
no wonder that
veral young professionals find t difficult to navigate their career within these
emerging IT
Services firms according to their aspirations and abilities
All IT professional must therefore acquire a comprehensive and exhaustive
understanding
f the business of IT Services. For them this book presents a clear, concise and
comprehensi
knowledge about it. With this knowledge of how IT Services firms work (or ideally
it should), its
arious functions and processes and skills required, heyl surely speed on to the
accelerated
expressway of their career
This subject is an ideal course for the final year of any discipline (especially IT
stream)
and could be a great value addition for students' successful placement and greater
productivity
in this wonderful industry. For large number of IT Services firm who always look
for creative
s a natural choice of
and comprehensive content to groom their fresher, for them this book i
induction curriculum or otherwise for skills building. Finally, those who have
already started to
work for few years; this is a ready reckoner for all time to act as reference and
refresher. After
all, where else would they get all the concepts, processes and practices of this
mysterious IT
Services industry at one place!
1.15 Summary
This introductory chapter lays foundation of the subject of managing IT Services
business. It
plores the need and the framework to understand the complexity of the IT Services
business
t has become the science of survival and competitiveness and art of innovation for
other
ex
industries.
This chapter further defines the business of IT Services and then dwelis into
building
conceptual foundation of IT Services business. It also explains that IT Services
business
the
cent report quotes that IT Services industry spends 2% of their annual turnover on
skilling the fresh
recruits.
Scann