.

JESSICA jjcarling2461@gmail.com

630-484-5765

CARLING
 
180 W Vallette St | Elmhurst, Illinois 60126

 
HIGHLIGHTS  Team management  Punctual
 Organized  Dependable

 
PROFILE Skilled client and animal care associate with 5-year background working in a clinical setting.
Proven expertise in monitoring conditions and client assistance. Exceptional communication
and teamwork abilities.

 
EDUCATION Southern Illinois University-Carbondale - Carbondale, IL
Bachelor of Science
Health Care Management, 2020
 Minor in Long-Term Care and Health Information and Informatics Management
 3.294 GPA
 SIU's Honor's Society Member 2019
 Member of Student Health Care Management Association (SHMA) 2018-2019

College of DuPage - Glen Ellyn, IL

Associate of Science
General Studies, 2018

 
CERTIFICATIONS Institute for Healthcare Improvement (IHI) | Basic Certificate in Quality and Safety | 10/2019

 
WORK EXPERIENCE KENNEL TECHNICIAN/FLOATER | 07/2015 to Current
Elmhurst Animal Care Center - Elmhurst, Illinois
Kennel Technician
 Offer every owner exceptional customer service and support, as well as top-notch
care to each animal boarding or in the hospital.
 Often shift leader that delegated tasks for other kennel staff.
 Quickly became designated trainer for new kennel staff.
Floater
 Provide direct care for patients in post-operative recovery, closely monitor vital signs
and progress.
 Create and maintain accurate and confidential patient files.
 Administer various types of medication and subcutaneous fluids.

SANDWICH ARTIST | 08/2019 to 11/2019

Subway - Carbondale, IL
 Assisted customers by answering questions and preparing orders online, over the
phone, and in drive-thru.
 Worked cash register to receive payments by cash and credit card.
 Maintained high standards of customer service during high-volume work shifts.
 Kept customer and food preparation areas clean and well-organized for maximum
efficiency.

CLIENT AND ANIMAL CARE ASSOCIATE | 11/2018 to 04/2019

Humane Society of Southern Illinois - Murphysboro, IL
 Greeted clients, answered questions, and directed to appropriate locations within
facility.
.
.

 Answered telephones and directed calls to appropriate staff members.

 Collected and documented information on each individual animal.