Chat Log C:\Users\DavidL\Documents\ChatLog Agero_19_1760 2019_12_04 07_11.

rtf

Denise Rice (to All - Entire Audience): 5:59 AM: same thing that happened on Monday
Michael Young (to All - Entire Audience): 5:59 AM: one time
aleta p (to All - Entire Audience): 5:59 AM: greetings everyone
Milton cook (to All - Entire Audience): 5:59 AM: Good Morning all
Stanley Webb (to All - Entire Audience): 5:59 AM: YESS God! so frustrating
Claudia ADAMS (to All - Entire Audience): 5:59 AM: GM
Robert Church (to All - Entire Audience): 5:59 AM: Good morning Aleta,,,,,
Nathaniel Allen (to All - Entire Audience): 5:59 AM: did anyone happen to pick up a call cust was at jessup rd and
kings hwy in deptford nj
aleta p (to All - Entire Audience): 5:59 AM: hi robert you ready to win!
Denise Rice (to All - Entire Audience): 6:00 AM: Hey Aleta(Tiffany...lol)
Michael Young (to All - Entire Audience): 6:00 AM: after i took my 2h call ...soo boooom
Stanley Webb (to All - Entire Audience): 6:00 AM: And data pops, when I tried to open them it just closed all of
the sudden
Crystal Kidd (to All - Entire Audience): 6:00 AM: Gm everyone!
Robert Church (to All - Entire Audience): 6:00 AM: Yes ma'am hopefully No Issues..lol
Crystal Kidd (to All - Entire Audience): 6:00 AM: How does everyone feel after yesterday?
Stella Ogunlaja (to All - Entire Audience): 6:00 AM: Gm Aleta
aleta p (to All - Entire Audience): 6:00 AM: awesome day denise!
Sarit Haygood (to All - Entire Audience): 6:00 AM: TODAY IS THE DAY!!!!!
aleta p (to All - Entire Audience): 6:00 AM: stella what go on!
Stanley Webb (to All - Entire Audience): 6:00 AM: Feel good
Helen High (to All - Entire Audience): 6:00 AM: well yesterday was another bad day for system kept disconnected
and when i did get back customer could not hear me on head set crazy day
Claudia ADAMS (to All - Entire Audience): 6:00 AM: I was so nervous yesterday. took notes on my calls, learned
some new things
aleta p (to All - Entire Audience): 6:00 AM: yes yes stanley
Denise Rice (to All - Entire Audience): 6:00 AM: mernin
Stella Ogunlaja (to All - Entire Audience): 6:01 AM: gm
Stanley Webb (to All - Entire Audience): 6:01 AM: Good morning
Milton cook (to All - Entire Audience): 6:01 AM: gm narissa
Helen High (to All - Entire Audience): 6:01 AM: good morning
Crystal Kidd (to All - Entire Audience): 6:01 AM: Morning, last day of class!!!
Gary Simmons (to All - Entire Audience): 6:01 AM: gm
Stella Ogunlaja (to All - Entire Audience): 6:01 AM: Ressa
Stanley Webb (to All - Entire Audience): 6:01 AM: Yes Aleta, yesterday the system was not helping
Claudia ADAMS (to All - Entire Audience): 6:01 AM: oh mu
aleta p (to All - Entire Audience): 6:01 AM: happy wednesday
Robert Church (to All - Entire Audience): 6:01 AM: Good morning....
Denise Rice (to All - Entire Audience): 6:01 AM: 😢😢😢
Claudia ADAMS (to All - Entire Audience): 6:01 AM: noooooooooooooooooooo
Crystal Kidd (to All - Entire Audience): 6:01 AM: Lol
Michael Young (to All - Entire Audience): 6:01 AM: did you received any mesage yesterday
Stella Ogunlaja (to All - Entire Audience): 6:01 AM: NO NO NO
Crystal Kidd (to All - Entire Audience): 6:01 AM: yayyyy, we did it!
Claudia ADAMS (to All - Entire Audience): 6:01 AM: fly little birds fly
brittany morrison (to All - Entire Audience): 6:02 AM: GM everyone
Lau Fretta Riley (to All - Entire Audience): 6:02 AM: Is the chat tool down?
Iris Williams (to All - Entire Audience): 6:02 AM: That made my tummy hurt...
Crystal Kidd (to All - Entire Audience): 6:02 AM: im quite excited. I got all kinds of calls yesterday LOL
Iris Williams (to All - Entire Audience): 6:03 AM: Can we see your face one last time?
Claudia ADAMS (to All - Entire Audience): 6:03 AM: hello
Crystal Kidd (to All - Entire Audience): 6:03 AM: Hi Aleta!!!
Iris Williams (to All - Entire Audience): 6:03 AM: Good Morning Aleta
Stanley Webb (to All - Entire Audience): 6:03 AM: Hii Aleta
Stella Ogunlaja (to All - Entire Audience): 6:03 AM: HI Aleta
brittany morrison (to All - Entire Audience): 6:04 AM: Hello Aleta
Stanley Webb (to All - Entire Audience): 6:05 AM: Yeah I had to do that yesterday, I believe I apologized
Nathaniel Allen (to All - Entire Audience): 6:05 AM: aleta on the resolve and coverage screen do we see the same
screen as we saw in the training
Crystal Kidd (to All - Entire Audience): 6:05 AM: I was much better yesterday about notes/comments
Crystal Kidd (to All - Entire Audience): 6:05 AM: :)
Iris Williams (to All - Entire Audience): 6:06 AM: Good for you Chrystal..
Iris Williams (to All - Entire Audience): 6:06 AM: I had a strange call yesterday
Iris Williams (to All - Entire Audience): 6:06 AM: safeco...
Crystal Kidd (to All - Entire Audience): 6:06 AM: Nationwide is only Roadside?
Stanley Webb (to All - Entire Audience): 6:07 AM: Ok progressive we say, but Nationwide we only say roadside
services?
Stanley Webb (to All - Entire Audience): 6:08 AM: I think I did it like that once but not sure :/
Iris Williams (to All - Entire Audience): 6:08 AM: I struggled yesterday too... this is definitely a humbling job
Crystal Kidd (to All - Entire Audience): 6:09 AM: Ok, so we only address them by their last name
Nathaniel Allen (to All - Entire Audience): 6:09 AM: aleta got a question
Denise Rice (to All - Entire Audience): 6:09 AM: arondek was a tongue twister too
Claudia ADAMS (to All - Entire Audience): 6:09 AM: yes
Crystal Kidd (to All - Entire Audience): 6:10 AM: Right
Tyneesha Palmer (to All - Entire Audience): 6:10 AM: I slip with that all the time
brittany morrison (to All - Entire Audience): 6:10 AM: I had to catch myself with the Ms. & Mrs. I just kept
saying Ma'am
Claudia ADAMS (to All - Entire Audience): 6:10 AM: Me too Britt
Stanley Webb (to All - Entire Audience): 6:11 AM: It was difficult reading the program name sometimes because
I got a screen of a data pop frozen
Diana Renteria (to All - Entire Audience): 6:11 AM: same happened to me on one call
Michael Young (to All - Entire Audience): 6:12 AM: i had cx whos was lost i just remember the last class that i
assist
Crystal Kidd (to All - Entire Audience): 6:13 AM: mm, that happened to me to
Michael Young (to All - Entire Audience): 6:13 AM: and i had to call 15 SP
Crystal Kidd (to All - Entire Audience): 6:13 AM: I had to just use my discretion and commen sense and hope for
the best lol
Crystal Kidd (to All - Entire Audience): 6:13 AM: I was stuck on that too momentarily
Stanley Webb (to All - Entire Audience): 6:13 AM: Yeah I had that same Q, how you get pass the screen
Iris Williams (to All - Entire Audience): 6:14 AM: I have a question
Michael Young (to All - Entire Audience): 6:14 AM: NERISS you will always on my mind...you did a good joob
Crystal Kidd (to All - Entire Audience): 6:15 AM: Mine was different
Lau Fretta Riley (to All - Entire Audience): 6:16 AM: Am I the only one who had system issues?
Iris Williams (to All - Entire Audience): 6:16 AM: No Lau, My sreen blacked out right in the middle of the call
Diana Renteria (to All - Entire Audience): 6:16 AM: no, I had them too
Kimberly Ashley (to All - Entire Audience): 6:16 AM: Rissa I emailed you
Diana Renteria (to All - Entire Audience): 6:16 AM: i was kicked out a couple times in the middle of a call
Diana Renteria (to All - Entire Audience): 6:16 AM: had to call cx back
Iris Williams (to All - Entire Audience): 6:17 AM: And when i went back in the cx was on the phone but my
OneRoad screen was messed up i could only see 1/2
Stella Ogunlaja (to All - Entire Audience): 6:17 AM: yes
Lau Fretta Riley (to All - Entire Audience): 6:17 AM: I told the PF's in Chat. I was advised to just re-enter as
quickly as possible.
Iris Williams (to All - Entire Audience): 6:17 AM: lol
Stanley Webb (to All - Entire Audience): 6:17 AM: haha lol
Stella Ogunlaja (to All - Entire Audience): 6:18 AM: can we go bk to this class when this is over?
Stella Ogunlaja (to All - Entire Audience): 6:19 AM: thank you
Iris Williams (to All - Entire Audience): 6:19 AM: I have a question about yeterdays call
Diana Renteria (to All - Entire Audience): 6:19 AM: guardians m-z chat room is now closed should we revert
back to the regular under 30 days chat room?
Leslie ROYALL (to All - Entire Audience): 6:19 AM: Today is my Day!!!
Danielle Harp (to All - Entire Audience): 6:19 AM: yup its gonna be a good day. system gonna work, chat gonna
be amazing....we rockin everything on the last call day!
Claudia ADAMS (to All - Entire Audience): 6:19 AM: i have a question about a call i had
Stella Ogunlaja (to All - Entire Audience): 6:20 AM: yes i hear you' sorry
Iris Williams (to All - Entire Audience): 6:20 AM: thanks Leslie, today is my day
Robert Church (to All - Entire Audience): 6:20 AM: I'm going ALL THE WAAY TODAY..
Stella Ogunlaja (to All - Entire Audience): 6:20 AM: today is my day too
Iris Williams (to All - Entire Audience): 6:20 AM: wow
Michael Young (to All - Entire Audience): 6:20 AM: dont worry i got your voice in my head
Michael Young (to All - Entire Audience): 6:20 AM: haha
Danielle Harp (to All - Entire Audience): 6:21 AM: rissa can we take overnight hours?? my other client did not
allow that during our first 90 days.
Michael Young (to All - Entire Audience): 6:21 AM: at the and of every call i felt like a hero
Iris Williams (to All - Entire Audience): 6:21 AM: i like to hear what i did wrong, so i can get it right the next time
Stanley Webb (to All - Entire Audience): 6:21 AM: What if I forget and ask the name first and then ask for safety
is that bad?
Iris Williams (to All - Entire Audience): 6:21 AM: wow... Michael, that's great
Crystal Kidd (to All - Entire Audience): 6:22 AM: We recieve the info via email, correct??
Iris Williams (to All - Entire Audience): 6:22 AM: we're listening
Leslie ROYALL (to All - Entire Audience): 6:22 AM: Yes Iam thanks
kimberly Bell (to All - Entire Audience): 6:22 AM: what orientation?
Stanley Webb (to All - Entire Audience): 6:22 AM: Where can I see the schedules of the class?
Robert Church (to All - Entire Audience): 6:22 AM: when are they going to send those out
brittany morrison (to All - Entire Audience): 6:22 AM: I had an agent call me yesterday to tell me I was taking to
long on the call, but I was on the chat waiting for a PF on a eval on reimbursement
Lau Fretta Riley (to All - Entire Audience): 6:22 AM: I'm listening
Leslie ROYALL (to All - Entire Audience): 6:23 AM: Hope to se U there
Iris Williams (to All - Entire Audience): 6:23 AM: it's not corny... weluv u too, LUV U RISSA :heart:
Claudia ADAMS (to All - Entire Audience): 6:23 AM: you said Aleta. can i ask u a question
Nathaniel Allen (to All - Entire Audience): 6:23 AM: thanks for the back lashing nerissa a little humor
JOSHUA MANNING (to All - Entire Audience): 6:23 AM: Thanks for your words
Leslie ROYALL (to All - Entire Audience): 6:23 AM: MY Day
Stella Ogunlaja (to All - Entire Audience): 6:23 AM: thank you aleta
Michael Young (to All - Entire Audience): 6:23 AM: can i take more hours after the 2 hours?
Robert Church (to All - Entire Audience): 6:23 AM: Thank-you so much Aleta We really did Enjoy your Presence
here
Leslie ROYALL (to All - Entire Audience): 6:24 AM: Thanks Aleta for everything
Crystal Kidd (to All - Entire Audience): 6:25 AM: I had a question as well
Danielle Harp (to All - Entire Audience): 6:25 AM: i had someone with a strong middle eastern last name. i asked
him to spell his last name about 4 times and still got it wrong. plus he didnt have a customer profile...it was rough. i
got service done and hoped that when service provider reached him his name was clarified
Iris Williams (to All - Entire Audience): 6:25 AM: yes Ma'am
Iris Williams (to All - Entire Audience): 6:25 AM: my go to... SHUSH
Iris Williams (to All - Entire Audience): 6:25 AM: ta ta Aleta
Denise Rice (to All - Entire Audience): 6:25 AM: bye
Stella Ogunlaja (to All - Entire Audience): 6:25 AM: bye
brittany morrison (to All - Entire Audience): 6:25 AM: Thank you Aleta for the time you have spent helping
groom us! We really appreciate you, and I didn't forget you Nerissa! Thank you for dealing with our mess!
Robert Church (to All - Entire Audience): 6:25 AM: bye
Stanley Webb (to All - Entire Audience): 6:26 AM: My internet went down
Danielle Harp (to All - Entire Audience): 6:26 AM: ok
Robert Church (to All - Entire Audience): 6:26 AM: ok
Danielle Harp (to All - Entire Audience): 6:26 AM: cool
brittany morrison (to All - Entire Audience): 6:26 AM: Is there more PFs on this one than guardian M-Z
Lau Fretta Riley (to All - Entire Audience): 6:26 AM: Yes, I did
Danielle Harp (to All - Entire Audience): 6:26 AM: lol
Lau Fretta Riley (to All - Entire Audience): 6:26 AM: I did not post
Danielle Harp (to All - Entire Audience): 6:27 AM: oh boy
Debora Joseph (to All - Entire Audience): 6:27 AM: yaaay
brittany morrison (to All - Entire Audience): 6:27 AM: Let's go
Robert Church (to All - Entire Audience): 6:27 AM: Good morning Mehroz....
Mehroz Howell (to All - Entire Audience): 6:27 AM: https://api.socrative.com/rc/CM9mwi

Tyneesha Palmer (to All - Entire Audience): 6:28 AM: i havent received any gift cards
A.Nerissa Hewitt (to All - Entire Audience): 6:28 AM: https://api.socrative.com/rc/CM9mwi

Sarit Haygood (to All - Entire Audience): 6:28 AM: PLZ RESEND
A.Nerissa Hewitt (to All - Entire Audience): 6:28 AM: https://api.socrative.com/rc/CM9mwi

Mehroz Howell (to All - Entire Audience): 6:28 AM: https://api.socrative.com/rc/CM9mwi

brittany morrison (to All - Entire Audience): 6:29 AM: done

Milton cook (to All - Entire Audience): 6:29 AM: not seeing the link
Danielle Harp (to All - Entire Audience): 6:29 AM: finally got 100%
Stella Ogunlaja (to All - Entire Audience): 6:29 AM: can't get in stuck on caps
Robert Church (to All - Entire Audience): 6:29 AM: done 100%
Falisha Binion (to All - Entire Audience): 6:29 AM: Hi, I didnt get the gift card from the last quiz
Danielle Harp (to All - Entire Audience): 6:29 AM: lol struggled the last two quizzes lol but i finished
brittany morrison (to All - Entire Audience): 6:30 AM: ok
JOSHUA MANNING (to All - Entire Audience): 6:30 AM: 3/3
Falisha Binion (to All - Entire Audience): 6:30 AM: oh ok thank you
Debora Joseph (to All - Entire Audience): 6:30 AM: oooh ok, make sense
Leslie ROYALL (to All - Entire Audience): 6:30 AM: Start the day on a roll
Stella Ogunlaja (to All - Entire Audience): 6:30 AM: also i did'nt get my gc as well
JOSHUA MANNING (to All - Entire Audience): 6:30 AM: Thanks Mehroz
Claudia ADAMS (to All - Entire Audience): 6:30 AM: got it
Stanley Webb (to All - Entire Audience): 6:30 AM: UFF 100%
Mehroz Howell (to All - Entire Audience): 6:30 AM: incentiveprograms@arise.com
Stella Ogunlaja (to All - Entire Audience): 6:31 AM: ok will do
Stanley Webb (to All - Entire Audience): 6:31 AM: Thank you so much for this quiz! :D So happy
brittany morrison (to All - Entire Audience): 6:31 AM: I'm sorry Mehroz I missed that last part you said about the
email. What are we emailing?
Stella Ogunlaja (to All - Entire Audience): 6:32 AM: thanks
Milton cook (to All - Entire Audience): 6:32 AM: im not see the link to do the quiz
brittany morrison (to All - Entire Audience): 6:32 AM: Ok. TY lol.
Stanley Webb (to All - Entire Audience): 6:32 AM: Yes I got mine last week
Mehroz Howell (to All - Entire Audience): 6:32 AM: incentiveprograms@arise.com

Danielle Harp (to All - Entire Audience): 6:32 AM: can someone post the notepad for chat calls. ...prgram name,
reference, covered/not covered, what else??
Helen High (to All - Entire Audience): 6:33 AM: chat room 1 right
Crystal Kidd (to All - Entire Audience): 6:33 AM: yeah ive only gotten one of three, i will send an email, ty!
Stanley Webb (to All - Entire Audience): 6:33 AM: Thank youu!! Have a nice day
kimberly Bell (to All - Entire Audience): 6:33 AM: "IN CERTIFICATION"

Program Name:-

CX Ref# :-

Covered/Not Covered:-
Issue on Call:-

po# or Ref# :-

Steps Taken:-

Request or Question :-
Gary Simmons (to All - Entire Audience): 6:33 AM: Program Name:-

CX Ref# :-

Covered/Not Covered:-

Issue on Call:-

po# or Ref# :-

Steps Taken:-
brittany morrison (to All - Entire Audience): 6:35 AM: I had a lot of data pop calls with no data. It started to scare
me!
Milton cook (to All - Entire Audience): 6:36 AM: correct Brittany
brittany morrison (to All - Entire Audience): 6:36 AM: Same happened to you Milton?
Gary Simmons (to All - Entire Audience): 6:37 AM: i have a lot of sp cb goa wanted and another case the sp
wanted to add 50 dollar extra for labor
Gary Simmons (to All - Entire Audience): 6:37 AM: had
Stella Ogunlaja (to All - Entire Audience): 6:37 AM: Can someone send the address to the chat or is it :is it agero
certifacation just checking
Iris Williams (to All - Entire Audience): 6:37 AM: Data pop calls are not easy
Milton cook (to All - Entire Audience): 6:37 AM: https://chat.arise.com/app/channel/?id=31375
brittany morrison (to All - Entire Audience): 6:37 AM: At all Iris!
Sarit Haygood (to All - Entire Audience): 6:38 AM: HUH
Iris Williams (to All - Entire Audience): 6:38 AM: ok... Britt... its nice to know i'm not the only one who feels that
way
brittany morrison (to All - Entire Audience): 6:38 AM: Scooby voice: Scuse me!?
Iris Williams (to All - Entire Audience): 6:38 AM: lol
Michael Young (to All - Entire Audience): 6:38 AM: i used it and it was very very helpfull
Danielle Harp (to All - Entire Audience): 6:40 AM: how do we find out who our qapf is?
brittany morrison (to All - Entire Audience): 6:41 AM: Yes lord a solution
Iris Williams (to All - Entire Audience): 6:41 AM: Our QA PF is Aleta right?
Iris Williams (to All - Entire Audience): 6:42 AM: you did
brittany morrison (to All - Entire Audience): 6:43 AM: An agent called me to apologize, because they just knew I
was done asking questions, and getting skipped over. Plus, ya'll got me stuck so I have my cx on a longer hold.
Claudia ADAMS (to All - Entire Audience): 6:43 AM: i just ordered another headset
Crystal Kidd (to All - Entire Audience): 6:44 AM: Brittany i got a call when i was on a call and didnt connect the
dots that it was probably another agent, but after hearing what you said, I can now see that was probably an agent
but I hadnt asked a question in Chat and dont believe I was having any issues
Crystal Kidd (to All - Entire Audience): 6:44 AM: during that call
Iris Williams (to All - Entire Audience): 6:45 AM: I priced one the other day Claudia, for around $85... have you
found any more affordable?
Iris Williams (to All - Entire Audience): 6:45 AM: you have to hit the back button
brittany morrison (to All - Entire Audience): 6:45 AM: Crystal: Yeah they'd only call you if you're taking too long
on your call or regarding your chat question!
Crystal Kidd (to All - Entire Audience): 6:46 AM: hmm, ok. Maybe I did have a question on that call but resolved
it it quickly so am unsure
Claudia ADAMS (to All - Entire Audience): 6:46 AM: the same here.
Denise Rice (to All - Entire Audience): 6:46 AM: yep
Gary Simmons (to All - Entire Audience): 6:47 AM: i HAD THE BEST PF CARLA IS AWESOME
Iris Williams (to All - Entire Audience): 6:47 AM: They are so busy... too many people in there
Diana Renteria (to All - Entire Audience): 6:47 AM: yes, carla is awesome :)
brittany morrison (to All - Entire Audience): 6:47 AM: Yeah. If you see a 5-6 digit number calling that's an agent.
Full #s are actual calls
Tyneesha Palmer (to All - Entire Audience): 6:47 AM: I agree with that as well I waited to get approved to go to
nac for a really long time and kept getting booted
brittany morrison (to All - Entire Audience): 6:48 AM: Count Nerissa!
Tyneesha Palmer (to All - Entire Audience): 6:48 AM: with the systems going down and not being answered plus
getting booted from avaya when we are already nervous as heck
Stanley Webb (to All - Entire Audience): 6:48 AM: Yes I was trying to do a call back and kept getting logged out
Michael Young (to All - Entire Audience): 6:48 AM: they take few minute to answer
Diana Renteria (to All - Entire Audience): 6:49 AM: Thank you for the dedication Nerissa much appreciated
Leslie ROYALL (to All - Entire Audience): 6:49 AM: Let me make you happy
Iris Williams (to All - Entire Audience): 6:49 AM: Tyneesha... YES
Milton cook (to All - Entire Audience): 6:49 AM: yes
Helen High (to All - Entire Audience): 6:49 AM: i dont have a question anymore you answer it with some of the
other question
Stella Ogunlaja (to All - Entire Audience): 6:49 AM: yes
brittany morrison (to All - Entire Audience): 6:49 AM: Micheal: More like hours. You have to be a literal bug to
them to respond to your questions!
Sarit Haygood (to All - Entire Audience): 6:49 AM: TRUE
Leslie ROYALL (to All - Entire Audience): 6:49 AM: Yes Yes
Diana Renteria (to All - Entire Audience): 6:50 AM: we will still have access to the lessons in university after
today for reference correct?
Michael Young (to All - Entire Audience): 6:50 AM: waw
brittany morrison (to All - Entire Audience): 6:50 AM: Whoo Whoo
Gary Simmons (to All - Entire Audience): 6:50 AM: AMEN
Milton cook (to All - Entire Audience): 6:50 AM: yes was having that issue reboot a lot of time with the ava
Iris Williams (to All - Entire Audience): 6:50 AM: Rissa ... if it wasn't for your knowledge and patience... i
wouldn't be here... and you guys too. This was a WONDERFUL CLASS!!!!!!!!
Leslie ROYALL (to All - Entire Audience): 6:50 AM: Today is our day!
Michael Young (to All - Entire Audience): 6:50 AM: awesome
Sarit Haygood (to All - Entire Audience): 6:50 AM: WOOOOW
Robert Church (to All - Entire Audience): 6:50 AM: ROCKSTARZZZZZ......
William Ranney (to All - Entire Audience): 6:50 AM: good
Crystal Kidd (to All - Entire Audience): 6:50 AM: It is a wonderful class
Falisha Binion (to All - Entire Audience): 6:51 AM: I was close to that last night. LOL I don't have time to be
playing with my money,
Milton cook (to All - Entire Audience): 6:51 AM: Blessing to that , good teaching
William Ranney (to All - Entire Audience): 6:51 AM: that s great
Lau Fretta Riley (to All - Entire Audience): 6:51 AM: Thank you
brittany morrison (to All - Entire Audience): 6:51 AM: So we could take calls at night also?
Sarit Haygood (to All - Entire Audience): 6:51 AM: THANKS TO YOU NERISSA
William Ranney (to All - Entire Audience): 6:51 AM: thanks to you
William Ranney (to All - Entire Audience): 6:51 AM: we love you too
Robert Church (to All - Entire Audience): 6:51 AM: WE LOVE YOU TOO LOL.....
Helen High (to All - Entire Audience): 6:51 AM: thank you Nerissa
Crystal Kidd (to All - Entire Audience): 6:51 AM: ty Rissa! :heart:
Stella Ogunlaja (to All - Entire Audience): 6:52 AM: really
Stanley Webb (to All - Entire Audience): 6:52 AM: Thank you so much
Crystal Kidd (to All - Entire Audience): 6:52 AM: stalking LOL
Crystal Kidd (to All - Entire Audience): 6:52 AM: jk
Falisha Binion (to All - Entire Audience): 6:52 AM: You are a great teacher
Sarit Haygood (to All - Entire Audience): 6:52 AM: WE GOING TO MISS YOU HERE EVERYDAY
Stella Ogunlaja (to All - Entire Audience): 6:53 AM: thank you so much for reaching out to me Rissa
Iris Williams (to All - Entire Audience): 6:53 AM: I pray for God's grace over all of us this morning. I pray that we
apply the knowledge we've learned with assurity and patience. :smile:
Stella Ogunlaja (to All - Entire Audience): 6:53 AM: i will truly miss you
Falisha Binion (to All - Entire Audience): 6:53 AM: Yes Iris
Robert Church (to All - Entire Audience): 6:53 AM: @Iris Thank-you for that So Much That...
Stella Ogunlaja (to All - Entire Audience): 6:54 AM: thanks Iris
Helen High (to All - Entire Audience): 6:54 AM: Aw i will miss all of you guys
Iris Williams (to All - Entire Audience): 6:54 AM: You guys have impacted me, I wrote down some of your e-mail
address's... so don't be shocked when i send you a message :ok:
Stella Ogunlaja (to All - Entire Audience): 6:54 AM: miss you too ms Helen
Iris Williams (to All - Entire Audience): 6:54 AM: My honor Robert
Stella Ogunlaja (to All - Entire Audience): 6:54 AM: will miis you
Iris Williams (to All - Entire Audience): 6:55 AM: Ms Helen we will definitely miss your voice
Gary Simmons (to All - Entire Audience): 6:55 AM: KEEP CANDI IN YOU ALL PRAYERS
Crystal Kidd (to All - Entire Audience): 6:55 AM: Natasha!
Falisha Binion (to All - Entire Audience): 6:55 AM: Tami
Phillipe Mendoza (to All - Entire Audience): 6:55 AM: pf Tracey
Leslie ROYALL (to All - Entire Audience): 6:55 AM: tam
Debora Joseph (to All - Entire Audience): 6:55 AM: Beatriz
Crystal Kidd (to All - Entire Audience): 6:55 AM: She has been really helpful
Iris Williams (to All - Entire Audience): 6:55 AM: Yes Gary
Robert Church (to All - Entire Audience): 6:55 AM: Myrad....
Helen High (to All - Entire Audience): 6:55 AM: @iris oh thank you i will miss you as well
Shamon-Haych Walters (to All - Entire Audience): 6:55 AM: Wendy
brittany morrison (to All - Entire Audience): 6:55 AM: Carla, Jen, And Natasha
Shamon-Haych Walters (to All - Entire Audience): 6:56 AM: Natasha
Diana Renteria (to All - Entire Audience): 6:56 AM: Nerissa, we will still have access to the lessons in university
after today for reference correct?
Helen High (to All - Entire Audience): 6:57 AM: Diana no you need to get everything you need today
Iris Williams (to All - Entire Audience): 6:57 AM: those pop ups are difficult
Claudia ADAMS (to All - Entire Audience): 6:57 AM: we are learning alot of new things
Iris Williams (to All - Entire Audience): 6:57 AM: LOL
Iris Williams (to All - Entire Audience): 6:57 AM: I did too
Phillipe Mendoza (to All - Entire Audience): 6:57 AM: yes i got booted alot
brittany morrison (to All - Entire Audience): 6:57 AM: I tell them I'm speaking to my manager more to solve my
situation
A.Nerissa Hewitt (to All - Entire Audience): 6:58 AM: aux 40 sec
brittany morrison (to All - Entire Audience): 6:58 AM: *your
A.Nerissa Hewitt (to All - Entire Audience): 6:58 AM: acw 2min
Phillipe Mendoza (to All - Entire Audience): 6:58 AM: yeah me too
Stella Ogunlaja (to All - Entire Audience): 6:58 AM: me too
Claudia ADAMS (to All - Entire Audience): 6:58 AM: yes
Falisha Binion (to All - Entire Audience): 6:58 AM: Yes
Iris Williams (to All - Entire Audience): 6:58 AM: Yes
brittany morrison (to All - Entire Audience): 6:59 AM: Plus I take them off hold if they've been on hold for a
while to let them know i'm coming, I'm just trying to get your situation solved properly!
brittany morrison (to All - Entire Audience): 6:59 AM: We're going to miss you too iris!
Stanley Webb (to All - Entire Audience): 6:59 AM: Will miss you too Iris
Denise Rice (to All - Entire Audience): 6:59 AM: gonna miss you too Iris
Diana Renteria (to All - Entire Audience): 6:59 AM: same
brittany morrison (to All - Entire Audience): 7:00 AM: Ok!
Claudia ADAMS (to All - Entire Audience): 7:00 AM: we do get emails about urgent hours
brittany morrison (to All - Entire Audience): 7:00 AM: Stalker mode activated!
Claudia ADAMS (to All - Entire Audience): 7:00 AM: oh wow.. lol
Crystal Kidd (to All - Entire Audience): 7:00 AM: ive gotten a TON of emails for urgent service requested
Denise Rice (to All - Entire Audience): 7:01 AM: lol
Claudia ADAMS (to All - Entire Audience): 7:01 AM: what time again
Crystal Kidd (to All - Entire Audience): 7:01 AM: what time thursday
Crystal Kidd (to All - Entire Audience): 7:01 AM: Ok
brittany morrison (to All - Entire Audience): 7:01 AM: ok
Debora Joseph (to All - Entire Audience): 7:01 AM: what happen if we cant complete the 15 hours a week??
Debora Joseph (to All - Entire Audience): 7:01 AM: ok
Milton cook (to All - Entire Audience): 7:01 AM: yes i get the emails about the urgent hours my self
Crystal Kidd (to All - Entire Audience): 7:02 AM: Aw, ty!
William Ranney (to All - Entire Audience): 7:02 AM: you gonna miss me rissa
Milton cook (to All - Entire Audience): 7:02 AM: thanks
Falisha Binion (to All - Entire Audience): 7:02 AM: You too
Denise Rice (to All - Entire Audience): 7:02 AM: i wish everyone the best!
Falisha Binion (to All - Entire Audience): 7:02 AM: Leslie
Stella Ogunlaja (to All - Entire Audience): 7:02 AM: thank you as well Nat
Iris Williams (to All - Entire Audience): 7:02 AM: luv ya Leslie :heart:
Milton cook (to All - Entire Audience): 7:02 AM: have to log out
Crystal Kidd (to All - Entire Audience): 7:02 AM: oh so you log out completely of avaya
Falisha Binion (to All - Entire Audience): 7:02 AM: Wait was that Nate? I'm sorry.
Crystal Kidd (to All - Entire Audience): 7:02 AM: and then come back and log in
brittany morrison (to All - Entire Audience): 7:02 AM: Oh durn. I was putting on break on aux
Iris Williams (to All - Entire Audience): 7:02 AM: I logged out to go pee yesterday
Falisha Binion (to All - Entire Audience): 7:02 AM: Everyone take care.
Claudia ADAMS (to All - Entire Audience): 7:03 AM: thank u
Denise Rice (to All - Entire Audience): 7:03 AM: thank you Nerissa
William Ranney (to All - Entire Audience): 7:03 AM: rissa when its gonna be available to select time on startmatic
please
Crystal Kidd (to All - Entire Audience): 7:03 AM: Awesome, ty and good luck to everyone!
Falisha Binion (to All - Entire Audience): 7:03 AM: Nerissa you were the best teacher!
Milton cook (to All - Entire Audience): 7:03 AM: ok thanks for the teaching
Sarit Haygood (to All - Entire Audience): 7:03 AM: THANKS FOE EVERYTHING NERISSA
Diana Renteria (to All - Entire Audience): 7:03 AM: you really are the best thank you!
kimberly Bell (to All - Entire Audience): 7:03 AM: Thank you Nerissa and everyone! good luck to you all
Phillipe Mendoza (to All - Entire Audience): 7:03 AM: lol
Stella Ogunlaja (to All - Entire Audience): 7:03 AM: thank you so much no matter what happen you did your part
Sarit Haygood (to All - Entire Audience): 7:03 AM: YW
Phillipe Mendoza (to All - Entire Audience): 7:03 AM: ty
Stanley Webb (to All - Entire Audience): 7:03 AM: Thanks Nerissa youve been great
Lau Fretta Riley (to All - Entire Audience): 7:03 AM: Thank you very much!
Denise Rice (to All - Entire Audience): 7:03 AM: byeeeee.......
Quedra Gilbert (to All - Entire Audience): 7:04 AM: bye you were awesome thank you
Alexandria Berry (to All - Entire Audience): 7:04 AM: byee"
Iris Williams (to All - Entire Audience): 7:04 AM: :bye:
Sarit Haygood (to All - Entire Audience): 7:04 AM: BYEE OFF TO CALL TAKING
Helen High (to All - Entire Audience): 7:04 AM: bye
Alexandria Berry (to All - Entire Audience): 7:04 AM: :=
Crystal Kidd (to All - Entire Audience): 7:04 AM: see you on the other side...byeeeeeee
Stanley Webb (to All - Entire Audience): 7:04 AM: Will miss everyone
William Ranney (to All - Entire Audience): 7:04 AM: you gonna miss me rissa
Iris Williams (to All - Entire Audience): 7:04 AM: ta ta for now
Crystal Kidd (to All - Entire Audience): 7:04 AM: lol
Robert Church (to All - Entire Audience): 7:04 AM: I'm going to MISS YOU TERRIBLY.......Thank-you for
Everything
Stanley Webb (to All - Entire Audience): 7:04 AM: byee
Claudia ADAMS (to All - Entire Audience): 7:04 AM: do you have any advice i need to learn from
Alexandria Berry (to All - Entire Audience): 7:04 AM: Thanks for everything!!!
Milton cook (to All - Entire Audience): 7:04 AM: have a good 1 Naressa
brittany morrison (to All - Entire Audience): 7:04 AM: Bye Nerissa. Thank you for dealing with my goofieness
Claudia ADAMS (to All - Entire Audience): 7:04 AM: ok thanks
Helen High (to All - Entire Audience): 7:04 AM: bye everyone
brittany morrison (to All - Entire Audience): 7:04 AM: lol
Claudia ADAMS (to All - Entire Audience): 7:05 AM: Bye you guys.. its been great
William Ranney (to All - Entire Audience): 7:05 AM: rissa please when it will be available to select time on
startmatic [please
Diana Renteria (to All - Entire Audience): 7:06 AM: bye everyone thank you for this class good luck!
William Ranney (to All - Entire Audience): 7:07 AM: ok good bye rissa you gonna miss me terribly take care of
you and stay like you are
William Ranney (to All - Entire Audience): 7:07 AM: ty for all you are the best teacher in the world
William Ranney (to All - Entire Audience): 7:08 AM: bye...