Design and Implementation of a chatbot for e-

commerce

A M R VARDHAN DR P.SRIRAMYA
Computer Science Engineering Associate Professor
Saveetha School Of Engineering,SIMATS Dept of computer science engineering,
Chennai,TN. Saveetha School Of Engineering,SIMATS
these programs to interact with merchants and
sellers, so it would be game changing if, with
out spending an entire lot

Abstract
This paper introduces a chatbot
for commercialism bodily and
digital merchandise and to boot services.
This chatbot is applicable to direct and
indirect selling. it's designed and dole
out for message and uses it’s
API, however could also be dole time dealers could reply to customers, 24
out on associatey electronic hours each day , 7 days every week . a
communication platform with an API which talk bot, also mentioned as chatterbot may be
incorporates Face book courier. The a software that uses “immediate messaging
purposed layout of the Chabot is used for because the appliance Interface” and therefore
promoting things and services through the messenger users are ready to upload the
decision of the bot to their contact list
flyers, social networks, direct
inside an equivalent manner that they upload
emails, web catalogs and comparable friends and colleagues [1]. Conversation is a
channels. The chatbot is essentially order stimulating sort of interaction because they
taking with minimum user input close the space between human-computer
and counseled for goal markets that interaction (HCI) and human-human
costumers have very little power of IT. the interplay(HHI) [2]. A chatbot may be a device
for this type of interplay which may recognize
foremost necessary purpose of this
the context and deliver the perfect response
purposed style is to
[3]. this type of interaction could also
create conversion quicker. The customer’s be implemented for commercial purposes and
purchases and records is wont therefore the period of time Conversational-
to generate explicit target audiences to send Commerce or Chat-Commerce is employed to
deals and promotions. it should be elucidate this type of applications. Although
incorporated into any woo trade platform this term could also be charming, there could
also be no formal definition of
with minimum configuration.
Conversational-Commerce which is
I.INTRODUCTION additionally mentioned as Chat-Commerce
however social generation professional Chris
Nowadays maximum humans own a telephone Messina [4] has proposed an entire definition
with immediately messaging or social and keep with him conversational- commerce
networking packages on them and they'll use is “making use of chat, messaging, or other
herbal language interfaces to interact with
people, brands, or services and bots that
heretofore have had no actual place in the
bidirectional, asynchronous messaging
context. The internet end result is that you
and I will be speakme to manufacturers and
organizations over Facebook Messenger,
WhatsApp, Telegram, Slack”.
This research is following the usage of
conversational interplay for existing online
stores whether or not they promote goods or
services. Since WooCommerce is that
the most famous solution era for e-Commerce
and 43% of the whole of internet is using
it[5] we've implemented the venture based on
WooCoomerce. additionally , thanks to the
very fact Telegram is that
the hottest messenger in Iran [6] the bot
is administered based at the Telegram API
however the purposed design can also be
implemented during a crop up window of net
browser or Facebook messenger with some
modification.
II.RelatedWorks
Chatterbots aren't new packages within
the computer world and ELIZA, the
first chatter bot was launched in 1966 by
means of [7] however most of this chatbots
are especially for recreational and research
purposes [3]. Most splendid chatbots
that are designed with the rationale of
conversational commerce were launched by
the banking sector, as an
example DBS financial organization of
Singapore has created its very own digital
assistant which is mentioned as DigiBank.
DigiBank may be a voice and textual content
enabled assistant with which customers can
test their transaction history, test interest fee
and switch money. within the same manner,
Bank of America, Ally Bank, Capital one and
Barclays Africa have created their personal
chatterbots also [8].
Authors of [3] advanced a chatbot based
totally on an e-commerce website that helps
clients make decisions to shop for appropriate
products. Their chatterbot is incorporated with
their website which is coded in PHP and has a
MYSQL database. To make the chatterbot
intelligent they used RiverScript.
III. Concept Description
Not all customers are created identical and
computer literacy is not the same among
them so an clean to use machine may be
supplied to both tech-savvy and non tech-
savvy customers. To serve both sorts
of users, an easy order taking bot is
meant and then to growth the
purchasers satisfaction, a product
recommender system was introduced to the
gadget, therefore the designed gadget is in a
position to function for 2 main tasks:
IV.OrderTaking:
sellers supplied products though flyers, social
network posts, internet catalogs and direct
mails. ahead of every product
description there is a product identification
generated by way of
WooCommerce that's specific for
every product. When users begin the
communication with the chatterbot, the bot
asks them for a product id. Immediately, the
chatbot sends the image of the merchandise in
conjunction with its description to the
buyer and asks him/her for
confirmation. then if there's an
outlined associated product, the bot
recommends it to the user. Then the bot asks
the purchaser to enter his/her records step
through step. Finally, the bot asks for a
popular price method and if the fee method is
pay with mastercard , the bot sends the
worth hyperlink to the purchaser or if the
patron selected the cash on delivery approach
the bot sends him/her the order id.This
machine could also be very beneficial for
social media advertising because it's going
to transport interested customers to the
conversion level and make finalizing the
transaction easier. Below scenarios display the
importance of this behavior. Instagram
Scenario: The user noticed a image of a
product on Instagram, he's fascinated during
a specific product, so he taps the link precise
for the telegram bot and he can order it
quickly just by coming into the
merchandise id.-Telegram channel: The
consumer noticed a post promoting a
product in Telegram, then he faucets on the
hyperlink and places his order.
Before chatbots, users needed to open an
internet browser and find the merchandise ,
which involved quite one steps and that
they will have lost hobby in buying the
merchandise , but the usage of received the token of the bot. Using the bot
chatterbots because the medium of interplay token, we set an online take up our bot
makes an attempt saving person interface. server to deal with and method messages sent
V.Recommendationsystem: to the bot. The bot is written in PHP language
This gadget works with existing records of the and uses a MySQL database to save lots
WooCommerce gadget which includes: of customer facts and therefore the fame of
Product taxonomy, total sales, price, put up the orders positioned via the purchasers .
date and merchandise score. This chatbot can When the bot needs information of the
assist users who recognize the products on the WooCommerce web site it
category however don’t recognise which makes a reputation to the WooCommerce
product is suitable for them. This chatbot can API to urge hold of product info the
answer the subsequent questions: utilization of a specific product id.
- what's the newest product in category x? The
Chabot sends a image along side the
merchandise description of 5 recent
products in school x supported post date.
- what's the cheaper product?? The Chabot
sends the image and merchandise description
of the five cheapest products in category
x based on their price.
- what's the standard dealer product in
school x? The Chabot sends the
photograph and merchandise description of 5
merchandise that have the absolute best total
sales in category x. - What is the excellent
product in class x? The chatbot sends the
photograph and product description of five
products that have the highest rating in
class x.

VI.Designofthesystem:

FIG:1 User and System of Chatbot

As Figure 1 shows, The person can interact
with a chatbot on Telegram regardless
of platform and therefore the refore
the Telegram API works in coordination with
WooCommerce and the plugin that authors
designed.
In order to use the telegram API, we created a
bot the utilization of Telegram messenger and

Working:
When you create a bot on Telegram, you'll
define a menu for that bot therefore the
consumer would know what the bot offers
them. The important menu of our chatbot
gives options “Quick buy” and “Track order”,
As shown inside the diagram the buyer starts
a consultation with the bot using any such
options. The client then enters the identity of
the merchandise they’re interested in . When
the bot gets a message from clients the
Telegram API sends that message to the
online hook we've set for our bot, the bot
then sends an invitation to the
WooCommerce shop API using that specific
product identification to fetch facts and
photos of that product. Each consumer who
sends a message to our bot features a
completely unique user id which identifies
that patron, we use this person identity to
store facts of every customer on our bot’s
database. In our database every client
features a “kingdom” which shows which
nation of interaction with the bot they're in,
as an instance if the client sends the “Quick
buy” option to the bot, the “nation” of that
client are going to be set to “quick buy”. We
use every purchaser’s nation to plan the
proper reaction for that purchaser. After
fetching the specified product data and pix
from the WooCommerce API, the bot sends
the merchandise description and photos
thereto purchaser to verify it’s the
merchandise they're inquisitive about buying.
After every degree of conversation, the
“kingdom” of the client is up so far within the
bot database. The bot then exams if the user
info consisting of their affect and smartphone
big variety exist inside the database, if so it
sends them to the buyer to verify the facts. If
the shipping information were not already at
the database, it asks the client to input the
facts then it stores them at the database for
future reference. After the confirming the
merchandise and shipping facts the bot asks
the customer to pick a shipping approach
which it uses to send an invitation to the
WooCommerce API placing an order. The
reaction of the WooCommerce API for putting
an order carries an order identity which the
bot uses to get a payment hyperlink to send
to the customer. The bot then stores that
order statistics along side which product
became ordered by means of which user
identity inside the database and sends the
order identity to the purchaser so one can
track their order the usage of the bot.
When the clients got to song the status of
their orders, they will detect the “Track
Order” alternative of the bot menu. they're
going to should offer an order identification so
which the bot makes use of to ship an
invitation to WooCommerce API annoying the
repute of this specific order, the bot then
takes the order repute and sends a message
to the patron explaining the recognition of
delivery in their order.
Conclusion and Future Work:
This paper brought the authors’ design of a
chatterbot for conversational trade. The
proposed design was created with the goal
of improving consumer interaction in
social media marketing and making social
media advertising more powerful utilizing
the fast order method, but there must be
additionally marketing research to research
the effectiveness of the proposed layout.
Moreover, the implemented bot is
constrained to the WooCommerce
shopping device only, including the guide
for other shopping structures could boom
using chat-commerce bots. additionally ,
the gadget is confined to the facts supply
shops, connecting the device to other data
sources could beautify the buyer delight
for the advice machine.

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