Coffee Day Global Ltd

Issue: 01 Revision: 00
Café Coffee Day
ADVISORY NOTE FOR PREVENTIVE Issue Date: 12.03.2020
MEASURES AGAINST COVID 19-CAFES
(CONTINGENCY PLAN) Document No CCD/OPS/SOP/13b

Document Name ADVISORY NOTE FOR PREVENTIVE MEASURES AGAINST

COVID 19-CAFES (CONTINGENCY PLAN)

Document Number
CCD/OPS/SOP/13b
Control Status CONTROLLED

Note : The document is controlled electronically. Please delete

the preceeding versions of soft copies issued earlier.

All paper copies of this document are uncontrolled unless

stamped as “CONTROLLED” & issued by FSMS Team Leader

As you are aware, the coronavirus outbreak came to light on December 31, 2019. China informed the World
Health Organisation of a cluster of cases of pneumonia of an unknown cause in Wuhan City in Hubei province.
Subsequently the disease spread to more provinces of China and to the rest of the world, with the WHO declaring
it a global health emergency. The virus has been named SARS-CoV-2 and the disease is now called COVID-19.

1. CONTROL MEASURES THAT NEEDS TO BE INITIATED

1.1 A hand sanitizer should be placed at the billing area for anyone who enters the cafe.

1.2 All employees/food handlers are recommended to wash and sanitize their hands with soap
solutions.

1.3 All employees / Food delivery drivers should be screened for any symptoms, such as cold &
cough, high fever and any related symptoms. Anyone who is found with such symptoms
should not be allowed in the Cafe.

1.4 Do not entertain anybody cough & sneeze openly in the Cafe environment, food handlers
sneezing or coughing over the food is not acceptable.

1.5 Training should be provided to all employees on the prevention, per the WHO guidelines, as
follows:

• No Handshake & Hugs with all internal & external groups.

• Avoid touching eyes, nose and mouth: Hands touch many surfaces and can pick up
viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth.

• Maintain social distance of at least 1 meter (3 feet) distance between yourself and
anyone who is coughing or sneezing.

• Practice respiratory hygiene by covering your mouth and nose with 3ply mask (incase
if the person has cough & cold) when cough or sneeze.

1.6 Every food handler should be issued gloves to handle the products.

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 Coffee Day Global Ltd
Issue: 01 Revision: 00
Café Coffee Day
ADVISORY NOTE FOR PREVENTIVE Issue Date: 12.03.2020
MEASURES AGAINST COVID 19-CAFES
(CONTINGENCY PLAN) Document No CCD/OPS/SOP/13b

1.7 All equipment’s, work surfaces should be cleaned and sanitized at the beginning, in between the
work, and at the end of shift using Sumasol sanitizer available in the system.

1.8 Surfaces (e.g. desks, tables, equipment’s) and objects (e.g. telephones, keyboards, mobile and
utensils) should be wiped with disinfectant regularly and more frequently.

1.9 A special poster has been put up in several areas to further educate all personnel regarding the
COVID – 19

2. INTERIM POLICIES IMPLEMENTED

2.1 All travel outside the country should be prohibited.

2.2 All travel within the country should be limited to ONLY essential travel with approval.

2.3 The employees, visitors need to be of sound health and NOT have travelled to any high risk regions.

2.4 All employees should be mandated to stay home in case of illness, showing symptoms of cough,
cold, fever and related symptoms.

2.5 If a person who has remained absent from work due to illness, is required to get consent of “fit to
work” from a licensed medical practitioner.

3. INFORMATION HUB

Follow the latest information updates by Government Health and Safety

guidelines specifically linked to COVID-19 https://mohfw.gov.in/node/4904

Do not rely fully on information being passed through various social media, etc. You may also
refer to the advisory issued by World Health Organisation (WHO) on their website -
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

For any queries related to health, people may contact on Ministry of Health & Family
Welfare 24*7 helpline number (+91-11-23978046) or email at ncov2019@gmail.com

We, as a Company, s h a l l e n s u r e that we are keeping ourselves updated with the current
situation and doing our utmost best to reduce any kind of event that could lead to disruption.

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