2, QUESTIONNAIRE Name: Occupation: Sex: * Male «© Female Age: © 10-20 * 20-30 « 3040 © 40and above . How often do you Visit Big Bazaar? Mostly | Frequently [_] Rarely CI Are you satisfied with the information about products which is provided by employees of big bazaar? Fully Satisfied CO Satisfied CI Neutral | with CamScanner3. Quality Standards of Big Bazaar products Very Good Good Ok Bad OOOU0 Very Bad 4, Do you think Big Bazaar should work on Store Layout which will make It easy for Customers to find what they need? Strongly Agree Cl Agree CJ Neutral | Disagree CI Strongly Disagree | 5, How isthe billing process? Good | Ok | Bad CO Scanned with Cé6. What about the services could they be improved? Service can be faster/more efficient Service could be friendlier Staff should communicate better with customers Stores need to be cleaner The Store needs more Parking Place The location needs to be closer 7. Your complaint’sare handled Timely & Constructively Strongly Agree Agree Neutral Disagree OO000 Strongly Disagree 8. Rate the overall Customer Service of Big Bazaar Excellent Good Ok Bad OO000 Worst Scanned with QO00009. Does the Staff Communicatesin the language that you understand Yes CI No CO Needs Improvement [~ ] 10.How likely are you to Recommend BIG BAZAAR to your Friends and Family? Very Strongly Oo Strongly CI Neutral CI Co Won't Recommend Scanned with CamScanner