MAULANA AZAD NATIONAL INSTITUTE OF TECHNOLOGY- BHOPAL

END TERM EXAM. (June, 2020)

Class:- VIII SEM (B.Tech) Sub. Code:- ME-446
Subject:-Total Quality Management Time:- 2 Hour.
Maximum Marks:- 30
Note:- Solve all questions. Draw sketches where ever necessary. All question carry equal
marks.

Q.1 Establish the significance of “Total Quality Management” in industry? Also explain
the elements of TQM with its house to become a world class organization.

Q.2 Illustrate the customer satisfaction? Explain the concept of customer satisfaction with
suitable example. “Customer retention is more powerful than customer satisfaction”
Justify.

Q.3 Elaborate the concept of Quality Circle with its structure. Also explain followings:-

(a) Implementation of Quality Circle

(b) Operation of Quality Circle

(c) Benefits of Quality Circle

Q.4 What is “Failure Mode and Effect Analysis”. Explain the concept of “Fault Tree
Analysis”. Also explain the followings:-

(a) Types of event and gate symbols are used in Fault Tree Analysis.

(b) Draw the fault tree of Top event Oven fails to burn.

Q.5 How will you implement the ISO 9000:2000 quality management system in a
manufacturing industry? Why quality management system is needed? What are the
importances of ISO 9000?