Resettlement Registration Form (RRF) for Non-proGres Users

User Guide (Revised December 2011)

1. INTRODUCTION
The new version of the RRF template is now available for non-proGres users. This document explains how
to use it.

2. INSTALLATION OF RRF FOR NON-PROGRES USERS

Steps to install RRF for non-proGres users

1) Right click on the “RRF for non-proGres users.dot”.

2) Click “Save as”.
3) Save the file in the template directory of your computer. This directory should usually be:
C:\Program Files\Microsoft Office\Templates. The template can also be saved on the computer
desktop: File / Save as / Desktop.

IMPORTANT NOTE:
 Keep a backup copy of the non-proGres RRF template file. In case of damage (e.g. by computer
virus), you can install the back-up copy of the original template.

3. HOW TO CREATE A NEW RRF DOCUMENT FOR NON-PROGRES USERS

Steps to create a new resettlement case

1) Open Microsoft Word.

2) Right click “File” from the toolbar menu.
3) Right click “New”.
4) Right click “General Templates”.
5) Double right click “RRF for non-proGres users.dot”. Ensure that you are creating a New Document
and not a New Template.
6) If you have saved the RRF template on the desktop, simply double click the icon “RRF for non-
proGres users.dot” on the desktop.

4. HOW TO COMPLETE EACH SECTION OF RRF for NON-PROGRES USERS

Section 1 of RRF: Case Related Data

Steps to enter data for Section 1 of RRF

1) Click on RRF Menu on the Toolbar.

2) Click on Get Case Details.
3) Enter data in the appropriate fields as per instructions below.
4) Once the correct data is entered and the photograph has been added, click on OK button to
populate the RRF.
5) Save and name the document to avoid any loss of data entry.

RRF for Non-ProGres Users – User Guide (April 2011 version) 1

 Click on RRF Menu on the Toolbar.

Click on Get Case Details to obtain the window below.

Enter data in the appropriate fields, using Tab button to navigate through boxes.

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Case Number

a. UNHCR Case Number: This field is to record the full case file number exactly as it is indicated in
proGres. The field to the right by pressing Tab is used to record the full name (LAST NAME in all
caps, first name format) of the Principal Applicant.

b. Embassy File Number: This field is to record the file number assigned to the case by the
resettlement country, if known.

c. HQ Reference Number: This field is to record the reference number assigned to a case by the
Resettlement Service at Headquarters if the Resettlement Service makes the submission. This
number is assigned only after the RRF has been sent to the Processing Unit of the Resettlement
Service at Headquarters.

Case Information

d. Submission Priority: Left click on the drop-down prompt will list the submission priorities. Choose
the applicable priority for the submission and then right click or Enter. Please refer to the proGres
codes tables.

e. Resettlement Submission Category: Left click on the drop-down prompt will list the resettlement
submission category. Choose the applicable category for the submission and then right click or
Enter.

f. Second Resettlement Submission Category: The same steps as described above (e) are to be
followed for Second Resettlement Submission Category. Please refer to the proGres codes tables.

g. Arrival Date: Left click on the drop-down prompt will open a calendar. Enter the Principal
Applicant’s arrival date in the country of asylum (dd-[1st 3 letters of the month]-yyyy).

h. Registration Date: Left click on the drop-down prompt will open a calendar. Enter the Principal
Applicant’s registration date (dd-[1st 3 letters of the month]-yyyy).

i. Refugee Status: This field is to record the date the Principal Applicant was granted refugee status.
The date should be entered manually (dd-[1st 3 letters of the month]-yyyy). If the refugee is
recognized on a prima facie basis, note the date when the prima facie status for all refugees from
that COO was declared by UNHCR. Comments can also be entered in this field, if necessary.

j. Case Size: Enter manually the number of individuals who belong to a case. Include all family
members from Section 2.

k. Country of Asylum: This field is to record the current country of asylum of the Principal Applicant.
Please refer to the Country text list in the proGres codes tables. Please enter the full text of the
country not the abbreviated code.

l. Address: This field is to record the Principal Applicant’s current address and telephone number in
the country of asylum.

m. Cross-Referenced Cases: This field is to record the proGres case number of any case cross-
referenced to the case being submitted. This should include all linked cases previously submitted to
resettlement countries and cases that will be submitted on the same date to the same
resettlement country. Ideally, the cases should be submitted together to the same resettlement
country.

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Section 2 of RRF: Individual Biodata (for all individuals on the case)
Steps to enter data for Section 2 of RRF

1) Click on RRF Menu on the Toolbar.

2) Click on Get Case Details.
3) Enter data in the appropriate fields for the Principal Applicant as per instructions below.
4) Once the correct data is entered and the photograph has been added, click on OK button to
populate the RRF.
5) Save and name the document to avoid any loss of data entry.
6) To add Family members, left click on RRF Menu on the Toolbar and then on Add Individual.
7) Enter data in the appropriate fields for the family member as per instructions below.
8) Left Click on OK button. Data will be transferred on the RRF and added under the Principal
Applicant.
9) Repeat the steps above 6)-8) for each additional family member. After data is entered for each
family member, save the document to avoid any loss of data entry.

Principal Applicant / Family Member

a. Name: Enter the full name of the individual (LAST NAME in all caps, First names).

b. Alias Name(s): Enter any alias name(s).

c. Sex: Left click on the drop-down prompt to show the list. Select the applicable sex and then click or
Enter.

d. DOB: Left click on the drop-down prompt to open the calendar. Select the individual’s date of birth
(dd-[1st 3 letters of the month]-yyyy).

e. Est.: Check this box if the individual’s date of birth is estimated.

f. Age: This field is to record the individual’s age in years. This should be manually calculated and
entered.

g. Marital Status: Left click on the drop-down prompt to show the list of possible marital status.
Select the applicable status from the list then click or Enter.

h. Citizenship: This field is to record the individual’s citizenship (recorded as Nationality in proGres). It
should be entered manually according to the country text list in the proGres codes tables.

i. Religion: This field is to record the individual’s religion. It should be entered manually according to
the religion text list in the proGres codes tables.

j. Ethnic Origin: This field is to record the individual’s ethnic origin / ethnicity. It should be entered
manually according to the ethnicity text list in the proGres codes tables.

k. Education: Left click on the drop-down prompt to show the education levels. Select the highest
level attained by the individual then click or Enter. If the information is available, the degree /
course completed (e.g. Mechanical Engineering) can be typed in manually. Please refer to
Education Level and education Degree Type text list in the proGres codes tables.

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 l. Occupation/Skill: This field is to record the occupation(s) / skills of the individual in both the COO
and COA. It should be entered manually according to the occupation text list in the proGres codes
tables.

m. Languages: This field is to record the individual’s level of knowledge of languages. It should be
entered manually according to the languages text list in the proGres codes tables.
[For abridged RRFs, indicate only languages in which the refugee is able to easily communicate]

n. Specific Needs: Left click on the drop-down prompt to show the list of vulnerabilities. Please also
refer to the vulnerability text list in the proGres codes tables. Indicate any important medical
conditions, protection needs, and vulnerabilities of the individual. [N.B. Torture, woman-at-risk,
child-at-risk, unaccompanied or separated child, older person at risk, family unity, sexual and
gender-based violence, disability, and serious medical condition are specific needs]

o. Country of Origin: This field is to record the individual’s country of origin. It should be entered
manually according to the country text list in the proGres codes tables.

p. Place and Country of Birth: Enter manually the individual’s place and country of birth.

q. Name of Father: This field is to record the full name of individual’s biological father (LAST NAME in
all caps, first name). Note in parentheses (deceased) if the father is deceased.

r. Name of Mother: This field is to record the full name of individual’s biological mother (LAST NAME
in all caps, first name). Note in parentheses (deceased) if the mother is deceased.

s. Relationship to PRA: This field is to indicate the relationship of the individual to the Principal
Applicant of the case. Please enter manually according to the relationship text list in the proGres
codes tables.

t. Photo: Double left click in the frame to enable the import of the photograph from a location where
saved. Include photos for all family members included in Section 2 before submission to the
resettlement country as an important anti-fraud measure.

u. [For abridged RRFs] Military Service: This field is to record whether or not the individual
experienced military service. If yes, provide details of the individual’s formal rank, duties,
responsibilities, and activities in the military, information on unit designation, locations of service,
dates of service and categorization. Provide information on whether the refugee interacted in any
way with civilians during his/her military service.

v. [For abridged RRFs] Political Affiliation: This field is to record whether or not the individual has had
political affiliation. If yes, provide information regarding the specific title, rank, specific
responsibilities, duties, and activities in the political organization.

IMPORTANT NOTES:
 Amendments to the biodata of the Principal Applicant or other applicants must be entered
directly into the RRF document, and not from the Get Details application.
 Children in this Section should be listed in birth order from oldest to youngest.
 Relatives should be listed, starting with the Principal Applicant’s relatives, then the spouse’s
relatives, then the children’s relatives, and finally any relatives of other adult dependents
included in the case.
 In this Section, biodata of all individuals on the case, including non-refugee family members
(where applicable and agreed upon by the resettlement country) should be included.

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 Once the correct data is entered and the photograph has been added, click on OK button and the RRF
illustrated above will be populated.

Fill the different fields for each family member

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Data entered for family members will be transferred on the RRF and added under the Principal Applicant as
shown above

Section 3 of RRF: Relatives of the Principal Applicant and spouse not included in
this submission
Steps to enter data for Section 3 of RRF

1) Click on RRF Menu on the Toolbar.

2) Click on Add Relative.
3) Enter data in the appropriate fields for the relative as per instructions below.
4) Once the correct data is entered, click on OK button. Data will be transferred on the RRF.
5) Repeat the steps above 1)-4) for each additional relative. After data is entered for each relative,
save the document to avoid any loss of data entry

Relative

a. Name: Enter the full name of the relative (LAST NAME in all caps, First Name).

b. Sex: Left click on the drop-down prompt to show the list. Select the applicable sex, and then click or
Enter.

c. DOB: Left click on the drop-down prompt to open the calendar. Select the relative’s date of birth.

d. Est.: Checked if the individual’s date of birth is estimated.

e. Age: This field is to record the relative’s age in year. This should be manually calculated and
entered. [Abridged RRFs – Optional]

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 f. Relative of: Registration number of individual in Section 2 to whom the relative is related. Note: a
blank comment field (see below) is provided to clarify relative’s relationship. [Abridged RRFs –
Optional]

g. Relationship: This field indicates the relationship of the relative to the Principal Applicant. Please
enter manually according to the relationship text list in the proGres codes tables. A blank comment
field (see below) is provided to clarify the relative’s relationship to the Principal Applicant or others
on the case.

h. Place and Country of Birth: Enter manually the relative’s place and country of birth. [Abridged RRFs
– Complete this box only when the country of birth is different from the PRA’s country of birth.
Indicate country of birth only (do not need to include “place”.]
`
i. Legal Status: Left click on the drop-down prompt to list the types of legal status of the relative in
the country of residence. Select the applicable status then click or Enter. [Abridged RRFs –
Optional]

j. Marital Status: Left click on the drop-down prompt to show the list of possible marital status of the
relative. Select the applicable status from the list then click or Enter.

k. Country of Residence: This field is to record the relative’s country of current residence and address
if it is known. It should be entered manually according to the country text list in the proGres codes
tables.

l. Comments: This field can be used to provide additional information about the relative, such as to
clarify the relationship of the relative to the Principal Applicant or others on the case. In this field,
note whether this case is a linked file to be submitted to the same resettlement country at a future
date.

IMPORTANT NOTES:

 All other close relatives of the applicant in the country of origin, the country or refuge / asylum or
any other country are to be listed in Section 3. Please include at least all immediate biological and
legal parents, spouses, children and siblings, including step and half relationships, of each person
listed in Section 2.
 List non-accompanying spouses and non-accompanying unmarried children under 18. If the PRA is
an unaccompanied or separated child, include both the child’s parents and current caregivers.
 It is not necessary to list distant relatives (such as aunts, uncles, cousins, nieces, and nephews)
unless they are submitted as a linked case, there is a dependent relationship between the PRA and
the relative, or they provide a link to a resettlement country.
 List any family members who have become separated during flight, including circumstances of the
flight and as much identifying information as possible.
 For all cross-referenced cases submitted for resettlement, check to ensure that the information is
consistent with each other.
 Before completing the narrative part of the RRF, protecting the document is recommended (select:
Tools / Protect document). This operation will protect the format and allow to you to navigate
between sections by using the Tab button.

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 To add relatives, click on RRF Menu and select Add Relative. Above window appears.

Click on OK button. Data will be transferred on the RRF as shown above.

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Section 4 of RRF: Refugee Claim (Please refer to UNHCR Resettlement Handbook - Chapter 3
“Refugee Status and Resettlement”- and the Handbook on Procedures and Criteria for Determining Refugee
Status for further guidance.)

Under the following headings, indicate profile of the claim of the PRA, spouse, and any person over the
age of 18 who is also included in the case, drawing from the relevant sections of the RSD Assessment Form.

4.1 Summary of the Basis of the Principal Applicant’s Refugee Recognition: Provide a short summary
of the Principal Applicant’s Refugee Recognition including the following elements.

 Background of the PRA (Provide a few sentences in chronological order on PRA’s age, sex, marital
status, number of children, ethnicity, religion, political affiliation, military service, occupation, place
of habitual residence, and any other relevant background information. [Not required for abridged
RRF]

 Summary of the accepted facts that are directly related to the PRA’s fear of persecution.
Summarize the facts describing the PRA’s situation from a factual point of view. For example, do
not write, “The PRA stated/claimed/explained/alleged that his brother was kidnapped.” Instead
state, “The PRA’s brother was kidnapped.”

 The summary should include relevant facts related to:

i) Profile of the PRA – Highlight the aspects of the profile that are related to the risk faced.
These may include the PRA’s ethnicity, religion, profession, gender, sexual orientation,
membership in clan, family or tribe, place of origin, status as draft evader/deserter. If the
PRA was affiliated with a political or other group, provide details regarding any title or rank
held and responsibilities assigned or performed;

ii) Experiences of the PRA - Describe experiences of the PRA that may have contributed to
the risk faced. These may include activities in which the PRA has been engaged, opinions
expressed, events attended or witnessed, threats received. Provide the relevant details
regarding these experiences, including how, when or where they took place, the
surrounding circumstances, other people involved etc. Indicate if the PRA is unable to
recall exact dates or sequences of experiences or events;

iii) Experiences of others – Describe the experiences of other individuals who are related to
the PRA, including family members or associates, or who have a similar profile as the PRA.
Provide specific details to indicate how the experience of others is considered to be an
indicator of the risk faced by the PRA.

Example: “The PRA’s brother, Samuel, who is a member of the youth wing of the XXX, was
frequently interrogated by the security services regarding his political activities and has
been detained without charge since May 2009.”

 For abridged RRF, the summary can be provided in short bullet-pointed format.

4.2 Summary of Legal Analysis: Provide a short summary of legal analysis of the case, including the
following elements:

i) Well-founded fear - Provide a short statement summarizing the harm UNHCR considers to
be reasonably possible were the PRA to return to the country of origin;

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 ii) Persecution – Explain why the forms of harm identified amount to persecution,
highlighting the relevant human right(s) at stake, as appropriate;

iii) Link to the Convention grounds – Explain how reasons for the harm faced are linked to one
or more 1951 Convention grounds.

The content of the Legal Analysis will depend upon the eligibility issues raised in an individual case,
and should, as a general rule, closely reflect the issues addressed in the legal analysis in the RSD
Assessment Form.

4.3 Summary of Exclusion Analysis

 If no exclusion issues were triggered, provide a simple statement that the PRA does not fall within
Article 1F:

Example: “There is no indication that the PRA was involved in or may have been associated with
events that could bring him or her within the application of the exclusion clauses in Article 1 F a, b,
or c of the 1951 Refugee Convention.”

 If an exclusion review, interview, and/or analysis was conducted for the refugee’s case, and the
refugee was found not to be excludable, provide a paragraph detailing the findings.

4.4 Concluding statement of eligibility

 Conclude the PRA’s summary of refugee claim with a statement of eligibility.

Example: “The UNHCR has determined that the PRA meets the criteria set out in Article 1A of the
1951 Convention relating to the Status of Refugees and its 1967 Protocol. He has a well-founded
fear of persecution in Iraq because of his political opinion and religion.”

4.5 (If applicable) Summary of other dependent adult family members’ individual refugee claims

 Include a brief paragraph outlining the individual refugee claim of each adult dependant (age 18
and above) other than the spouse included on the case (e.g. parents, siblings). Indicate if the
person has undergone individual refugee status determination, was granted derivative refugee
status, or was recognized on a prima facie basis.

 If no exclusion issues were triggered among the dependants, then the summary stating that the
principal applicant does not fall within Article 1F should be broadened to include the dependants.
However, separate paragraphs detailing the findings should be included for each dependant who
underwent an individual exclusion review.

N.B. Whenever there is uncertainty during resettlement processing whether exclusion triggers were
adequately examined during individual RSD, or exclusion was triggered but not examined in full
individualized RSD proceedings for a refugee recognized on a prima facie basis, or new exclusion
considerations concerning a refugee arise during resettlement process, the RSD decision should be reviewed
by the Senior Protection Officer responsible for RSD or the Head of Office. Resettlement processing should
only resume when an exclusion assessment has been conducted and the refugee status has been confirmed.

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Section 5 of RRF: Need for Resettlement
Under the following headings, describe as accurately and concisely as possible the refugee’s need for
resettlement and why this is deemed the most appropriate (or the only) durable solution.

5.1 Lack of prospects for voluntary repatriation to the country of origin or local integration in the country
of asylum

 Specifically mention the measures that have been undertaken to explore voluntary repatriation.

 Specifically mention the refugee’s situation in the country of refuge / asylum; the overall prevailing
situation and any relevant circumstances affecting the protection of refugees in the country; AND
measures that have been undertaken to explore local integration possibilities.

 Where applicable, note the date when the PRA and her/his family’s visas expired/will expire.

[For abridged RRF]

 There is no need to complete this section. Instead, attach to the RRF a standard document outlining
COI/COA information prepared for specific refugee groups in relevant countries of asylum.

 Where there is individualized information related to the PRA’s local integration, add this
information in bullet-points following the reference to the COI/COA document.

5.2 Resettlement submission category and prioritization

 Start with an introductory sentence stating that the PRA is submitted under the following
resettlement submission categories in accordance with the UNHCR Resettlement Handbook (list
section).

 Use boldface headings are used for each submission category described and explained. Make sure
that this matches the order of primary and secondary resettlement submission categories listed in
Section 1, and that the most important category is listed first.

 Provide details on the individualized resettlement needs related to the submission categories. For
example, If the PRA is submitted under the resettlement submission category “Survivor of Violence
and/or Torture”, include information on the violence the PRA was subjected to, the effects of this
violence, and the anticipated benefit of resettlement.

 If the case is submitted under the Medical Needs category, note the conclusions of the Medical
Assessment Form (MAF).

[For abridged RRF]

 If there are individualized resettlement needs and/or specific needs related to the resettlement
criteria that are directly relevant to the refugee’s protection situation and resettlement need,
provide that information in bullet points here.

 For example, if the PRA is submitted under the resettlement criterion “Survivor of Violence and
Torture”, include information on types of violence, location, duration the PRA was subjected to as
well as details of medical treatment the PRA have received.

5.3 If the priority is Emergency or Urgent, clearly set out the reasons for the prioritization

 Clearly indicate the nature of the urgency / emergency, i.e. whether the need is for an urgent /

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 emergency decision by the resettlement country or urgent / emergency departure of the refugee
from the country of asylum or both.

 Justify the need for urgent as opposed to normal priority submission and the need for emergency
as opposed to urgent priority submission.

Example: “UNHCR is submitting the PRA’s case as an EMERGENCY priority, as the PRA was attacked
in the process of fleeing Libya, and is currently suffering from serious medical conditions as a result
of this attack and lives in unstable situation in Tunisia.”

Section 6 of RRF: Specific Needs Assessment

In this section, provide any additional details about specific needs of any member of the case that should
be brought to the attention of the resettlement country. This provides valuable background information to
assist the resettlement country in the selection process and to ensure that the refugee receives the support
required during the departure and integration process.

A specific needs assessment is recommended if the PRA or any person included in the RRF is a woman at
risk, survivor of violence and torture, medically at risk, elderly refugee, or unaccompanied or separated
minor with specific needs that should be considered by the resettlement country.

 The physical or mental health conditions, specific needs or vulnerabilities of any family
member that were not sufficiently explained in previous sections of the RRF should be noted
and explained here.
 In particular, provide details of any medical or psychological treatment, or specific type of
assistance or consideration related to disabilities required by any member of the case.
 Note here if any member of the case is pregnant, and provide the expected month of delivery.
 Any attached documentation regarding the specific needs should be summarized in this
section. This documentation may include a Medical Assessment Form (MAF) or other medical
report, a psychosocial assessment, a Best Interests Assessment or Determination (BIA or BID),
or other relevant reports.

Example 1: Sexual and GenderBased Violence

“ PRA's wife received medical treatment in 2009 for injuries sustained during the rape that took
place in the DRC but has not received any follow-up treatment since that time. As detailed in
the attached Medical Assessment Form she is in need of another surgical procedure which is
unavailable in the country of asylum. In addition, she likely suffers from trauma an could
benefit from psychological counseling if resettled to a third country.”

Example 2: Disability
“Due to an injury, the mother of the PRA uses a wheelchair, although she is able to walk
short distances with crutches. Please refer to the attached medical report.”

Section 7 of RRF: Additional Remarks

In this section, provide any information that may have been unclear in the previous sections. These
additional remarks may be necessary to ensure a smooth processing of the case.

For example, provide (detailed) explanations regarding:

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  The dependency link (economic, social, emotional) of adults (other than the spouse) included
on the case.
 The dependency of cross-referenced cases, and the need to process the cases together.
 The dependency of non-refugee family members, the lack of protection or rights accorded by
the country of their citizenship to the refugees on the basis of the relationship, and the
reasons for including them in the resettlement submission.
 Immediate relatives who are in different locations than the PRA.
 Prior marriages, complex family relationships, or family histories.
 Custody documents, custody consent forms, or any challenges securing them.
 Previous attempts at family reunification.
 Difficulties in name spellings, registration data irregularities, difficulties in documenting the
age(s) of the persons included in the RRF.
 Reasons for inconsistencies in identity documents, justification for lack of identity documents.
 Discrepancies in dates.
 Anything else that may be relevant or useful to the resettlement State.

Example: “The minor brother of the Principal Applicant was left in the country of origin in the
temporary care of a distant cousin. The Principal Applicant has indicated that, given the strong
emotional dependency of the child upon him, he would like his brother to be reunited with him as
soon as possible, once resettled. The Principal Applicant can provide an official document
confirming that his parents had entrusted the child to his care before they disappeared. A BID
conducted for the Principal Applicant’s minor brother recommended that they be reunited.”

Section 8 of RRF: Declaration

The declaration is an essential tool for the refugee to affirm and guarantee that the information contained
in the RRF is complete and correct. Prior to signing the declaration, the claim or a summary of the claim
should be read back to the refugee to ensure that the information is correct.

Before signing the declaration, the refugee should be made aware of the fact that providing incorrect or
incomplete information would negatively affect her/his case. In addition, the refugee should confirm that
she/he fully understands the implications of this declaration.

By signing the declaration, the refugee authorize: UNHCR to use the information and any documents
pertaining to the family to pursue the case with Governments other than her/his own, the Governments
receiving the resettlement submission to share information contained in Sections 1-3 and 6-7 with an
appropriate settlement service agency (provided a confidentiality agreement exists between the agency
and the Government), and UNHCR to receive any information relating to resettlement submission on the
refugee’s behalf from the Government authority (this includes the refugee’s agreement that the reasons
for a decision relating to a resettlement submission are shared with UNHCR).

 The Principal Applicant, the spouse, any other individuals on the case above the age of 18, the
UNHCR interviewer and the interpreter (if applicable) should all sign the declaration page on
the same occasion, recording the date and place of the signatures.
 An unaccompanied child submitted as the Principal Applicant should also sign the declaration
if they have the capacity to give consent.
 Thumbprints should be taken from individuals who are not able to provide signatures.
 The name and title of the UNHCR staff member who can be contacted for clarification or more
information about the case should also be provided.

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Section 9 of RRF: Attachments
In this section, list all attachments to the submission. Copies of all relevant and available documents should
be attached to the RRF. These include:

 Identification documents from country of origin or country of asylum

 Marriage certificates, divorce papers
 Custody documents
 Best Interests Determination (BID) or Best Interests Assessment (BIA) reports
 Medical Assessment Form (MAF)
 Other medical reports (x-rays, scans, etc.)
 Other documents referred to in the RRF (e.g. police reports or witness reports related to
incidents, medical reports related to injuries or dependencies, other protection or community
service reports) released in line with the UNHCR Confidentiality Guidelines
 Authorized English translations of all supporting documents
 Other documents relevant to the case

Label each attached documents with the file number, the name of the refugee, and the country of refuge.

NOTE: Formatting the RRF

Margins: 0” (right) and 0.41” (left) in order to conform to the RRF template
Font: Tahoma 10 point
Paragraphs: Justified

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 Resettlement Registration Form (RRF) for Non-ProGres Users
User Guide

Additional Notes

Working with the non-proGres RRF Template “Tips and Tricks”

Formatting – Checkboxes:
Checkboxes on the template are activated by double clicking on them and selecting the appropriate setting.

Check appropriate setting for checkbox

Adding an Additional Individual:

The template provides space for only 4 family members and in many cases family sizes are larger. To add
a new individual, highlight the individual section, copy and paste:

 When the mouse is dragged anywhere in the Individual Bio data a small box with a plus (+) sign is
shown on the top left hand corner. Click the box and the section is selected.

 Copy the section by clicking Ctrl-C or selecting Edit Menu->Copy.

 Click the line just below the selected object. The selection (or highlighted area) will return to white
again.

 Paste the area you copied by click Ctrl-V or selected Edit Menu->Paste.

Inserting a Picture Object:

A digital picture is shown on the RRF for all family members. To add a picture, click in the picture area
and select Insert Menu->Object… When the Object window is presented, click the Create from File tab:

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 Resettlement Registration Form (RRF) for Non-ProGres Users
User Guide

 Use the Browse… button to find the desired digital picture.

 Size the inserted object so that it fits in the area allowed for the picture.
 Use the corner size handles to resize a picture. Do not use the side, top or bottom handles:

Click and drag a

corner size
handle to re-size
the picture

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