Dear David Hurst

Thank you for your email of 10 about the problems you had with our services, we are writing
to apologize for the poor service you had at our hotel. We have recently had some problems
with the water flow of our hotel and we are working hard to solve this problem, in relation to
the slow service in the cafeteria, it is because our staff was incomplete, since 3 waiters were
sick and, finally,. I am pleased to inform you that the receptionist you had problems with was
sanctioned because he had an error in providing you with the room.

We hope you will return to our hotel, so we offer you a 50% discount on your next visit. This is
our way of apologizing for the problems you have had

Yours sincerely,

Customers Services Manager