Practical Management

for Career Readiness

Effective Problem Solving and
Decision Making
Module 2

with Rob Stone, M.Ed., PMP

 Cause and
Effect Diagram
Three Terms – Same Tool
Cause and Effect Diagram (CE Diagram)
Fishbone Diagram
Ishikawa Diagram
Cause and Effect Diagram
A visualization tool for categorizing the
potential causes of a problem in order to
identify its root causes.
CE Diagram VS Pareto Chart

Shows issues that Helps focus our efforts

cause most of our on the most important
problems things
The Effect: The thing we are examining

Effect
Categories: Four Common Ones

People Materials

Effect

Methods Machines
The Causes: What causes the effect?

People Materials
Cause Cause

Cause
Effect
Cause
Cause

Methods Machines
 Root Causes: Keep asking why

People Materials
Cause Cause
Cause

Cause
Effect
Cause
Cause
Cause
Cause
Cause
Methods Machines
 Poor Gas Mileage

People Measurement
Driver Process
Excessive speed Buying low cost parts
Improper
Quick starts by driver Tune-up
Tune-up frequency
Always running late
Effect
Correct spark Excessive city driving
Brand of Gasoline
plugs used
Multiple drivers
Materials
Equipment Environment