Professional Documents
Culture Documents
Travel Agency and Tour Operations
Travel Agency and Tour Operations
Operations
The Philippine Tourism Industry
The tourism industry is recognized by the government as an important
contributor to the generation of foreign exchange earnings, investments,
revenue, and employment and to the growth of the country be output. The
inclusion of tourism as a major pillar in the Medium Term Philippine
Development Plan (MTPDP) has given priority to the tourism sector by
promoting the Philippines as a premier tourist destination and investment
site. If developed in a sustainable manner, indeed it can be a powerful
economic growth engine for the country. It deserves to be a top priority
for national development because of the following reasons:
• It is a powerful and efficient industry;
• Its impact on social development are broad and deep;
• It creates strong peripheral benefits;
• The Philippines can compete and win; and
• It helps maintains cultural integrity, essential ecological processes,
biological diversity and life support systems.
The Philippine Tourism Industry
Traditional view:
• A commercial enterprise where a
traveller can secure information and
expertise, get impartial counselling, and
make arrangements to travel by air, sea
or land to any point in the world.
•Acts as an agent for different suppliers or
providers of products and services.
Travel Management Companies/
Travel Agency
ARTICLE OF THE TOURISM CODE OF1980 DEFINES A
TRAVEL AGENCY
A Travel and Tour Agency is an entity
engaged in the business of extending
to individuals or groups travel
services and assistance to include
documentations, ticketing, booking
for transportation and/ or
accommodation arrangements,
handling and/ or conduct of tours
within or outside the Philippines
whether or not for a fee, commission
or any form of monetary
consideration.
History of Travel Agency
THOMAS COOK
•Founded the agency by his name
in November 1841
•Cook established 'inclusive
independent travel.
•With John A Mason Cook, he
formed a partnership and renamed
the travel agency as Thomas Cook
and Son.
Function of a Travel Agency
1. Provide information and expertise.
2. Recommend destinations, products and
services best suited to the needs of the
client.
3. Provide assistance in securing travel
documents.
4. Process travel arrangement.
5. Assist in case of refunds and
cancellations.
Characteristics of a Travel
Management Company
1. Retailer
2. Counsellor
3. Derives income from a pre-determined
fixed commission dictated by suppliers or a
professional fee negotiated with client
4. Charges fees for ancillary services.
Tour Operator and Travel
Agency
TOUR OPERATOR – an enterprise regularly engaged in the
business of inbound and/or local tour operation such as making
online reservations, arranging and booking for transportation
and accommodation, handling and/or conducting tours for a
fee, commission, or any form of remuneration.
Travel Agency
Customer
Travel Agency Table of Organization
MANAGER
SECRETARY
Travel Account
Bookkeeper
Counsellor Executive
Online Agencies
Commercial district
Easily identifiable
Equipments checklist:
Air Conditioning Telephone and Fax
Units/Electric Fans Machine
Tables and Chairs Computers and Printers
Filing Cabinet Global Distribution System
Sitting Area and Lounge (GDS) or Computer
Counter Reservation System (CRS)
Brochure Rack Fire Extinguishers
Tour Operator
Outbound Operator
A outbound operator takes groups from particular city
or country to another city or country.
Travel Documents:
Passport
A document issued by the
Philippine Government to
its citizens requesting other
government to allows its
holder to past safety and
freely and in case of need
give him/ her lawful aid and
protection.
Travel Documents:
Passport
• The passport is the traveller badge of citizenship
proclaiming his / her national affiliation.
• The country / state foreign affairs department
issue passport only to its citizens.
• Consulates / Embassy also issued passport to
citizens who happen out to the country.
Kinds of Passport
The Maroon Cover The Blue Cover for
for Ordinary Citizens Consul Generals
Airline Ticket
F – First Class
C- Business Class
Y- Economy /
Coach Class
Immigration
• The process by which a government official
controls movement of people across its
borders.
• To do this, it verifies a person’s citizenship
through passport, visa or other document
Customs
• The procedureby which government agents
inspect luggage and other goods entering a
country to check for forbidden items or
restricted ones.
• Customs assesses whether duties or taxes on
items purchased on the trip.
Safety and Security Issues
1. Before selecting a foreign destination, check
for official government assessments and
warning about the countries you’ll be visiting.
2. Keep up to date on recent news
3. You should be careful of petty theft
4. Go with brands you know
5. Be prepared for a series of security checks
6. Keep up on restrictions
7. Always bring identification card or passport
8. Never leave valuable items openly visible in
your hotel room.