1) The top four complaining nations also included the Germans, the

Italians and the Swedish

2) In the survey the question was how often, why and when they
complain
3) The most common reason British shoppers give for a complaint is
that the service is not good enough. If there aren’t enough shop
assistants or the queue isn’t moving quickly enough, the British get
angry.
4) When asked how long they queue before they get annoyed, they
said more than five minutes was too long
5) For the few British people who don’t complain, 42% don’t have
time, 37% feel it doesn’t help and 31% feel too embarrassed