12/9/2015

Q&A Expert Answering

Directions

Table of Contents
1. Welcome!
2. What is Q&A?
3. Reminders
4. Answering guidelines
5. Answering directions
6. Examples
7. Things to avoid

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What is Chegg Expert Q&A?

• Chegg Question & Answer help is an online service for
students’ coursework.
• Students who need help on assignments post questions on the
Chegg Q&A board, where they can receive help 24/7.
• Chegg’s team of Expert Answerers (that’s you!) provides
solutions with clear explanations and step-by-step processes.
• Our in-house team of experts monitors the quality of Expert
Answers, ensuring that students receive the best answers
possible.

Reminders
• Our content team will be monitoring your answers to ensure
that they are accurate, correct, and well-explained.
• Remember, we are here to help students learn!
• Questions can be skipped for:
• Questions in the wrong subject
• More information needed to solve
• Abusive/spam
• Do not have subject knowledge to answer.
• Remember- unnecessary skipping (e.g. skipping until you find
easier, shorter questions) is an abuse of your privileges! Our
team is keeping a close eye on this, so please be careful.

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ANSWERING GUIDELINES

Guidelines
• Read questions carefully to understand exactly what the asker
is looking for.
• Be thorough and concise- make sure that you clearly explain
each step of the solution with a well-organized answer.
• Highlight key points, important steps, and common points of
confusion wherever possible.
• Use step delimiters and empty spaces whenever possible to
improve structure and readability of an answer.
• If necessary, use diagrams, tables, charts, and graphs to
illustrate solutions.

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Answering methods
• Our Experts have different ways of posting their solutions.
• Acceptable forms include:
• Typed
• Via word processor, MathType, spreadsheets, etc.
• We recommend typing answers when possible to maximize clarity- tools like
MathType and our built in editor allow you to do this easily
• Handwritten
• ONLY if you have neat, legible form
• Uploaded images must be clear, good quality, and rotated correctly
• Sometimes, the quickest way to create a diagram or chart is to draw it by hand
• If your handwriting is less than ideal or you can’t upload good quality images
for any reason, don’t worry- we’ll just ask you to type all of your answers
• Both- typing explanations and drawing diagrams

Typed Answers
• Typed answers are always
neat and easy to read- great
for helping students
understand your work

• With tools like MathType

and our built in Equation
Editor, it’s even easy to type
out different types of
symbols- like this example
with integrals, deltas, and
trigonometric functions

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Handwritten
• Hand-writing answers can be
faster than typing out
equations, but one of its
biggest perks is how easy it is
to draw/label graphs, like this
example here

• Neat, legible handwriting is key

to submitting clear solutions

Handwritten

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Explain solutions step-by-step

• Students rely on Not helpful.
us to receive
accurate solutions
AND to
understand how
to arrive at the
solutions Helpful!
• As an Expert, it is
absolutely crucial
that you explain
to students how
you have arrived
at your
conclusions

Step by Step
• Prefaced properly
• All variables stated, when
applicable
• All equations clearly shown
• Every single step clearly
separated
• Calculations done
thoroughly
• Final answer addressing the
question (always read the
question before you
answer!)

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Multiple Choice
Questions
• Students often post multiple choice
questions, BUT these should not
receive a multiple choice answer

• Since the purpose of Q&A is to help

students learn how to solve
problems, please show all work and
the steps it took to get to your final
answer

Multiple choice
• Multiple choice questions
deserve full explanations, no
matter how short they are-
this example gives a perfect
amount of information about
CH3CH2SH and natural gas.
This is helpful!

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Multi-part questions
• Sometimes, askers post multiple questions at once. In these
situations, you can follow this minimum protocol:
• Questions with >1 question: answer the first full question
• *UNLESS a student asks for a specific answer.
• For instance, they will ask you to “answer #3” or “answer the second
question.” Please pay attention to their request and answer the
appropriate question.
• Questions with >4 subparts: answer at least the first 4
subparts
• e.g. Question 1a, 1b, 1c, 1d
• *UNLESS the student asks for a specific answer
• These are only minimum requirements- we always encourage
any efforts to go above and beyond!

Multiple Questions

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ANSWERING DIRECTIONS

Q&A Answering Homepage

• Navigate to http://www.chegg.com/my/expertqa
• Make sure you’re logged in with your Expert Answerer
privileges
• Click “Start answering questions”
• The dashboard on the right will track your monthly statistics
• Remember, our team will be keeping a close eye on skipped questions!

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Decision page
• Review each question carefully. You have 10 minutes to decide
whether to answer or skip a question.
• If you decide to Answer: an answer field will appear, and you will
have 120 minutes to complete a solution.
• If you decide to Skip: a pop up will ask you why you have skipped the
question, and you can select your reason from the list.

Answering page
• You have 120 minutes to submit an answer.
• The countdown at the top of the page shows you how much
time you have left.
• Once your answer is submitted, you will be shown the next
available question in your area of expertise

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Tools- Equation Editor

• For symbols, equations, and
formulas, the Equation
Editor is built in to the
Answer window.
• To access this tool, click on
the fx button on the left of
the Bold button in the
toolbar.
• Alternatively, you are
welcome to use MathType
(many Experts love this
tool) or similar third party
tools to generate images
that you can upload into
your solution.

Tools- Image Upload

• Some solutions require tables, graphs,
or symbol-heavy equations that you
may want to upload as images.
• Using the Image Uploader ( ) on the
far left of you Answer Window toolbar,
you can upload your images as .jpeg

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Answering page- Skip

• If you realize now that you are unable to answer the question, you
can still skip it:
• A pop up will ask you why you are skipping the question now- select your
reason from the dropdown.
• Remember- this list shows you all valid reasons for skipping a question! You
cannot skip a question because it is too long- you are allotted a maximum of
2 hours to answer.

Skip reason- Question is in a different subject

• Sometimes, askers post their questions in the wrong subject.
• You can re-categorize the question into the correct subject using the
provided drop down.
• PLEASE be careful when moving questions to the proper subject. An
incorrect change will prevent the student from getting their answer.
We take these actions very seriously.
• *Electrical Engineering experts: Communications is English Communications.

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Skip reason- More information needed

• You may need to skip a question because more information is
needed:
• Variables are missing, background information is necessary,
charts/graphs are needed, symbols are not showing up properly, etc.
• In these cases, please be as descriptive and clear as possible in
the Additional Information field- your comment will be emailed
to the asker, who can fill in the missing info.

Skip reason- Abusive/Spam

• Askers rarely post inappropriate content on our site.
• If it happens, this abuse usually involves spam/solicitation (such as
telling people to visit external sites or asking to be contacted via
email).
• Though this does happen, it is not common. Unless a question is
actually abusive in the listed ways, please DO NOT label a question as
abusive.

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Skip reason- Do not have the subject knowledge to answer

• At times, you may not have the knowledge to answer a certain
question. If so, select this reason and move on to the next
question.
• However, as an expert, we do expect that you have sufficient
knowledge of your subject.
• Extremely high skip rates using this reason (compared to Expert
Answerer averages) will be closely monitored by our team.

Things to avoid
• Incomplete solutions
• Guessing
• If you are unsure, skip for “Need More Information”
• No explanation
• Do not post an answer without explaining how to get it!
• Submitting values, letters, “True”/”False” is NOT HELPFUL!
• Slang, abbreviations, shortened words (e.g. u for you)
• Plagiarism
• Posting personal or company details
• Personal email addresses, contact numbers, blog URLs, identity credentials,
confidential correspondences, etc.
• Posting answers in invalid questions- skip those!
• Skipping questions without a valid reason
• This negatively impacts other Experts, and remember that our team will pay
close attention to this
• Skipping to find easy or short questions is easily trackable- answer fairly!

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Avoid: Answer Editing

• Setting placeholders to edit your answers- don’t do it!
• What does this mean?
• Well, writing a short answer or comment in order to save a question is
abusive- regardless of whether or not you return to finish your answer
later.
• Sometimes, you may want to save your place and come back later. This
can’t happen!
• Why is this so bad?
• Students think the answer is spam! We will get abuse reports from them
about answers that they think are inappropriate.
• Also, what are the chances that you will forget to answer properly later?
We can tell you that those chances are too high.
Bottom line: do not do it.

EXAMPLES OF EXCELLENCE
Great work by our Experts!

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Accounting

Economics

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Finance

Computer Science

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Civil Engineering

Mechanical
Engineering

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Mechanical
Engineering

Electrical Engineering

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Statistics
and
Probability

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