Dear Mr.

Hensen,

We received your request to replace the blade in your DynaCut plunge saw. I’m glad to hear that the
saw has been a valuable tool in your flooring business. Thousands of contractors now rely on this saw
for fast, precise cuts.

Your message indicated that you inadvertently struck a row of stainless steel fasteners while cutting into
an oak floor. The DynaCut warranty covers product failures that result from regular use on wood,
composites, and nonferrous materials, but all types of steel fall outside the coverage.

Our sharpening experts would be happy to look at your blade to see if it can be sharpened. However,
judging from your description, a replacement is probably in order. You can visit our online catalog at
www.sawshopusa.com/blades to order a replacement. As a way to say thanks for shopping with us over
the years, I’ve credited your account with a $25 coupon that can be applied to either sharpening service
or the purchase of a replacement blade.

Thank you for your business, and we look forward to servicing you for many years.

Vera Shoemaker
Customer Service
Saw Shop USA