The Four Emotion Process Proposed for the Study and the Concerned Competencies

Emotion Process Concerned Competency

1. Concern a. Knowing one’s emotion

b. Managing emotion

c. Motivate oneself

d. Recognizing emotion in others

e. Handling Relationship

2. Approach a. Intellectual flexibility

b. Receptiveness

c. Creativity

d. Modification of behavior

3. Engage a. Influence

b. Coach and mentor

c. Teamwork and collaboration

d. Inspiration of leadership

e. Building bond

4. Continuous Quality Improvement a. Practice way to maintain a positive attitude

b. Take critique well

c. Utilize active listening skills

d. Empathize with others

e. Utilize an assertive style of communicating

f. Respond instead of reacting to conflict

g. Be motivated