Solution Build Document - User - Guide - Operations

AIM
DO.070 USER GUIDE & BUILD

Qatar Aircraft Catering Company
Operations & Billing
Author: Sri Ranga Prasad A.N.

Creation Date: September 28, 2008
Last Updated: November 15, 2009
Document Ref: <Document Reference Number>
Version: DRAFT 1B
Approvals:
Mr. Senthil Vairav
Mr. Mahindar Singh
Mr. Ravindran
Mr. John Pryce
Mr. Xavier /Mr. Saad
Copy Number _____

DO.070 User Guide
September 5, 2009
Document Control
Change Record
2
Date Author Version Change Reference
28-Sep-08 Sri Ranga Prasad A.N Draft 1a No Previous Document

20-Aug- Sri Ranga Prasad A.N Draft 1B
2009
Reviewers
Name Signature
Vijay Purabia
Saji George
Nagesh
Distribution
Copy No. Name Location
1
2
3
4
Note to Holders:
If you receive an electronic copy of this document and print it out, please write your
name on the equivalent of the cover page, for document control purposes.
If you receive a hard copy of this document, please write your name on the front
cover, for document control purposes.
DRAFT 1 Document Control ii

File Ref: DO070_User_Guide_Operations 1B (v. DRAFT 1 )
Company Confidential - For internal use only
DO.070 User Guide
September 5, 2009
Preface
his document provides the user manual for below topics

T Topics discussed are:
6 Monthly recurring order
Standard flight dispatches
Ad-Hoc / Amiri flight dispatches
Lounge Sales
7 Seas shipping
Crew Training
DRAFT 1 Document Control 1 of 69

DO.070 User Guide
September 5, 2009
Audience
This manual is written for all end user and super users of Operations & billing
departments
Your Comments are Welcome

Satyam values and appreciates your comments as a user and reader of this manual.
As we write, revise, and evaluate our documentation, your comments are the most
valuable input we receive. If you would like to contact us regarding comments and
suggestions on future releases of Operations please use the following address or
telephone numbers:
Satyam Computers Pvt Ltd
Email: Prasad_Avireddy@satyam.com
Phone: 00974-5153143
DRAFT 1 2 of 69
DO.070 User Guide
September 5, 2009
Contents
Document Control ..................................................................................................................ii
Preface 1
Audience ........................................................................................................................... 2
Your Comments are Welcome ....................................................................................... 2
CHAPTER 1 6 Monthly recurring Order creation ................................................................................... 5

Topical Essay ........................................................................................................................... 6
Procedures ........................................................................................................................ 6
Navigation Instructions for 6 Monthly Recurring Order ........................................... 7
Business Forms ................................................................................................................. 7
Create Master Flight Information with the frequency & CDN item related
information ....................................................................................................................... 7
Batch Program is run to create dispatch order for a day .......................................... 12
CHAPTER 2 Standard flight operations (All scheduled flights) ....................................................... 14

Topical Essay ......................................................................................................................... 15
Procedures ...................................................................................................................... 15
Navigation Instructions for Creating dispatch order for standard flight
Operations ...................................................................................................................... 16
Business Forms ............................................................................................................... 16
To login into JDE application ....................................................................................... 16
Create Dispatch Order for all Standard Flight operations ....................................... 17
Business Forms ............................................................................................................... 25
For Increases after D-3 or changes to orders created ................................................ 25
Business Forms ............................................................................................................... 29
Approve shipments – Scheduled flights ..................................................................... 29
Business Forms ............................................................................................................... 32
Confirm Shipment – Scheduled flights ....................................................................... 32
Business Forms ............................................................................................................... 34
Confirm Shipment – Scheduled flights ....................................................................... 34
Business Forms ............................................................................................................... 36
Freight Update – Scheduled flights ............................................................................. 36
Operations - Appended ................................................................................................ 44
Standard Flight Operations- to Create CDN’s at D-3 ............................................... 46
To Print CDN ................................................................................................................. 57
Shipment confirmation – Interactive mode ................................................................ 58
Shipment confirmation – Batch mode ......................................................................... 60
Sales Report .................................................................................................................... 63
Steps to Update Special meals ..................................................................................... 65
DRAFT 1 3 of 69
DO.070 User Guide
September 5, 2009
DRAFT 1 4 of 69
DO.070 User Guide
September 5, 2009
CHAPTER
1 6 Monthly recurring
Order creation
his Chapter explains the process of creating a 6 monthly

T recurring order when a schedule is received from Qatar
Airways. The recurring Order is one time creation and need to be
updated whenever there are changes to the master schedule
DRAFT 1 5 of 69
DO.070 User Guide
September 5, 2009
Topical Essay
The User Guide is a role-based document that provides specific user
procedures to follow based on the user’s role.
Procedures
Scope
This procedure covers the following functional areas:
Booking 6 monthly master schedule
Flight wise CDN items information
Frequency of the flights
Policy
The following policy guides the execution of this procedure:

Master schedule received from Qatar Airways once in 6
months which is on Mar 28 for summer schedule & Oct 28 for
Winter schedule or nearest Saturday
Responsibility
Operations Super User is responsible for:
Capturing the master list of CDN in the 6 monthly recurring
order procedure
Define the flight wise CDN items information
Define the frequency of the flight
The following persons receive distribution of this document:
Mr. Vijay Purbia
Mr. Patrick
Ownership
Operations Super user is responsible for ensuring this document is
necessary, reflects actual practice, and supports corporate policy.
DRAFT 1 Topical Essay 6 of 69

DO.070 User Guide
September 5, 2009
Navigation Instructions for 6 Monthly Recurring Order

Distribution
Related Procedures
Ownership
Alternative Regions
Business Forms
Create Master Flight Information with the frequency & CDN item related
information
2. Click on add to
create a new order
1. Click on
Store/Change
recurring Order

DO.070 User Guide
September 5, 2009
1. Enter the branch

plant number
2. Enter the customer
number or take the
search torch to find
the customer
3. Enter the Ship to

address or click on
the torch to find the
ship to number
2. Click on Select
button
1. Enter the search

type as DT and click
on find
2. Select the
corresponding row

DO.070 User Guide
September 5, 2009
Enter the Aircraft

type & Flight
number
Click on the search

torch to find the item
number
Segment three Segment 4 represents

represents route or class
Segment 2 represents
destination
Meal Service
class of operation
Economy class
menu grid will
have choice,
please use
appropriate Segment 5 represents
choice. choice
Select the
appropriate line
and click on
select

DO.070 User Guide
September 5, 2009
Click on form exit to choose

the frequency of flight
1. Choose the flight

frequency 2. Choose the day
applicable for flight
3. Click on OK

DO.070 User Guide
4. Click on OK to September 5, 2009
complete the order
Order Creation is completed

To view the created order click on
find by giving different search
criteria

DO.070 User Guide
September 5, 2009
Batch Program is run to create dispatch order for a day
3. Click on Submit
2. Click on Data
selection
1. Click on edit
create dispatch Order
Click on OK

DO.070 User Guide
September 5, 2009
Click on OK
End of Process

DO.070 User Guide
September 5, 2009
CHAPTER
2 Standard flight
operations (All scheduled
flights)
his Chapter explains the process of creating a 6 monthly

T recurring order when a schedule is received from Qatar
Airways. The recurring Order is one time creation and need to be
updated whenever there are changes to the master schedule

DO.070 User Guide
September 5, 2009
Topical Essay
The User Guide is a role-based document that provides specific user
procedures to follow based on the user’s role.
Procedures
Scope
This procedure covers the following functional areas:
Booking a dispatch Order 48 hrs prior to departure
Enter the Quantities as per 48 hrs load
Update the Quantities at D-3
Print the pick slip D-3 before the high loader leaves
Policy
The following policy guides the execution of this procedure:

DBL is updated in intervals of 48/24/12/6 & latest telex
messages
Updated DBL is used by all departments (Kitchen, Purchase,
Stores, assembly) for their operations
Responsibility
Operations Users are responsible for:

Capturing the DBL 48 prior to departure
Updating the DBL at D-3
Printing the Pick slip
Approving the shipment after capturing the actual trip +
additional trips
Confirming the final loads
Finance Users are responsible for
Confirming the delivery
Auto Freight Update
Auto Sales Update
The following persons receive distribution of this document:
Mr. Vijay Purbia
Mr. Patrick
Ownership
Operations Super user is responsible for ensuring this document is
necessary, reflects actual practice, and supports corporate policy.

DO.070 User Guide
September 5, 2009

Operations
Distribution
Related Procedures
Ownership
Alternative Regions
Business Forms
To login into JDE application
Enter the USER ID

& Password

DO.070 User Guide
September 5, 2009
Select the
environment
Click on OK
Create Dispatch Order for all Standard Flight operations
1. Click on flight
operations & billing
2. Click on the
Standard flight
dispatch

DO.070 User Guide
September 5, 2009
Click on Enter /
Change dispatch
order
3. Click on add to
create a new dispatch
order

DO.070 User Guide
September 5, 2009
1. Enter the
Customer number
OR click on the
search torch to find
the customer
Enter the
Aircraft type
3. Click on find
1. Enter the Customer
name
2. Enter ‘C’ for
5. Click on customers in search
Select type field
4. Select

DO.070 User Guide 2. Click on
September 5, 2009
the payment
& freight
1. Enter the
route
Whenever warning
2. Click on appears please click
Save & save & continue 2
Continue times
1. Enter the
flight
registration
number
Enter the
flight number

2. Click on
DO.070 User Guide
Select September 5, 2009
1. Select the
flight number
& click on This Screen represents
select the Order template.
All the flights

applicable for a given
route will appear
Choose the
appropriate cycle
1. Enter the
Quantities in
the Quantity
ordered field

DO.070 User Guide
1. Click on September 5, 2009
OK after all
the Quantities
are entered
Scroll down
to enter the
additional
lines

DO.070 User Guide
September 5, 2009
1. Click
on the
search
torch to
add a new
item
Segment three Segment 4 represents

represents route or class
destination
Meal Service
class of operation
Economy class
menu grid will
have choice,
please use
appropriate Segment 5 represents
choice. choice
Select the
appropriate line
and click on
select

DO.070 User Guide
September 5, 2009
In case of
Enter the
additional
detailed
requirement
description of
enter item
the item
number as
‘Additional
Req’
Click on Submit &

Close after order is
completely entered
Enter the CDN
number & click on
find

DO.070 User Guide
September 5, 2009
Select any row & click

on print pick slip
Business Forms
For Increases after D-3 or changes to orders created 1. Enter the Order
number
2. Click on Select

DO.070 User Guide
September 5, 2009
3. Click on save &

continue
Enter the below code in the item number 4. Go to the last line to
column for additional change handling. include additional
319-320-321 – Change handling handling information
B6-330-340-777 – Change handling
For additional trips enter VAN in item

number field, & number of trips in the
quantity ordered field

DO.070 User Guide
September 5, 2009
5. Enter the increases

in the quantity ordered
field
6. Click on submit &

close

DO.070 User Guide
September 5, 2009
7. Enter the CDN

number & click on
find
8. Select any line &

click on print pick slip
to reprint the CDN
after increase

DO.070 User Guide
September 5, 2009
Business Forms
Approve shipments – Scheduled flights
2. Approve dispatch
Orders
Enter Shipment Order

& click on find
Click on row exit & click on
routing to select required route
handling charge

DO.070 User Guide
September 5, 2009
Click on
select
Choose the
appropriate route
Click on row exit and

select approve
shipment

DO.070 User Guide
September 5, 2009
Click on OK to
complete
approval cycle
Click on close to
exit

DO.070 User Guide
September 5, 2009
Business Forms
Confirm Shipment – Scheduled flights
3. Click on Row exit
1. Click on confirm 4. Click on confirm

dispatch shipment
2. Enter the shipment number

& click on find
7. Click on OK
5. Enter the delivery

date
6. Enter the high

loader registration
number

DO.070 User Guide
September 5, 2009
Click on OK to
confirm
Alter the quantity for

Remove option 1 if increases
item not to be
confirmed

DO.070 User Guide
September 5, 2009
Business Forms
Confirm Shipment – Scheduled flights
Click on confirm
delivery
Enter the shipment
number & click on
find
Click on the row exit
Select the grid line
Click on confirm
Click on confirm
delivery

DO.070 User Guide
Click on ‘OK’ September 5, 2009
Enter the name of

the person who
confirm delivers the
shipment
Shipment status
changes to ‘70’

DO.070 User Guide
September 5, 2009
Business Forms 3. Click on data

Freight Update – Scheduled flights selection & submit
1. Click on End of
the day processing
2. Click on freight
update
Click on OK
1. Enter the shipment

number

DO.070 User Guide
September 5, 2009
Click on OK
Click on OK

DO.070 User Guide
September 5, 2009
Click on OK
1. Click on Submit 1. Click on form exit

jobs submit jobs

DO.070 User Guide
September 5, 2009
1. Select the latest

grid line
Click on row exit

view PDF

DO.070 User Guide
September 5, 2009

DO.070 User Guide
September 5, 2009

DO.070 User Guide
September 5, 2009

DO.070 User Guide
September 5, 2009

DO.070 User Guide
September 5, 2009

Operations - Appended
* Distribution
* Related Procedures
* Ownership
* Alternative Regions
Enter the
user id and
password

DO.070 User Guide
September 5, 2009
Enter the
user id and
password
Select the
environment

DO.070 User Guide
September 5, 2009
Standard Flight Operations- to Create CDN’s at D-3
1. Click on Qatar
Aircraft Catering
Menu
2. Click on
Operations &
billing module

DO.070 User Guide
September 5, 2009
Click on flight
operations &
billing
Click on standard
flight dispatch
operations

2. Click on Add to
DO.070 User Guide
create a Order September 5, 2009
1. Click on
enter final
loads &
print pick
slip
3. Enter the
customer 5. Enter the Order date
number
4. Enter the flight number

in the ship to

7. Enter the additional
DO.070 User Guide header information
September 5, 2009
9. Click Ok to
get into
detail screen
6. Enter the
Aircraft type
8. Aircraft
registration
will default
from address
book and can
be edited

DO.070 User Guide
September 5, 2009
10. Select the

respective
template
based on the
cycle and
click on
select
Note: 4 Menu options are

available (A, B, C, D), for
future use, currently Menu
type A is used
LR represents
the loading ratio.
Usual quantities
are mentioned
for standard
items
Note: Class type represents the class of

operation FC, BC, YC, TC, and CC
Class type to be mentioned only for the
lines which are dependent on loads
DO.070 User Guide
September 5, 2009
12. Click on
class tab
11. Enter the

date of flight
departure
Note:
Click on update PAX
load to fetch the
loads from DBL for
flight & given date
13. Click on
update PAX
load

DO.070 User Guide
September 5, 2009
Note:
Cycle tab represents
the dates of cycle
which is followed
15. Click OK to return the

calculated order lines with
quantities to CDN detail
screen 14. Click on update menu load &
preload to update the quantity
ordered for the specified
loading ratio and cycle
Note: For standard uplift items
the usual quantity field is
populated

DO.070 User Guide
September 5, 2009
Note:
Next Step is to add the special
meals to Order
Requirement:
SPML template master to be

maintained flight wise
Reason:
Service change
NAC/UK having different
SPML
16. Click on Order Template to

select SPML template

DO.070 User Guide
18. Click on September 5, 2009
select
17. Select the

template
19. Click on load

special meals

21. Click
DO.070 OK to
User Guidereturn the
SPML lines to CDN September 5, 2009
detail line
20. Quantities are

populated from
Click OK to save F550040B(Consolidat
ed SPML data)

DO.070 User Guide
September 5, 2009
22. Click on
place
Order
Note the previous Order
number

DO.070 User Guide
September 5, 2009
23. Enter the CDN

To Print CDN number and click
on find
To Print Pick Slip
24. Select any line and

click on Print
CDN
25. Click OK to
Save

DO.070 User Guide
September 5, 2009
CDN Print Output
Shipment confirmation – Interactive mode

26. Enter the
DO.070
27. Useron
Click Guide Order
September 5, 2009
find Number
28. Go form exit

confirm show rows

30. Click
DO.070 on
User Guide
OK to September 5, 2009
save
29. Click on select

lines
Shipment confirmation – Batch mode 32. Click on data

selection
33. Click on
submit
31. Click on batch

shipment
confirmation

DO.070 User Guide
September 5, 2009
35. Click OK to
save
34. Enter the dates

date range or
single in the
literal value
36. Enter the

Order type in
the literal
value

DO.070 User Guide
September 5, 2009
37. Click ok to
confirm ship

DO.070 User Guide
September 5, 2009
Sales Report
Report Descripti Purpose Data Selection Important PO

Name on Values
Delivery To Print
R554201 Summary list of Order type No Processing
Sheet CDN Date Options
prepared Customer
for a Number
particula
r date
given in
data
selection
Meal General tab
R564211D Revenue To print G/L Tabs-
Report flight Each tab
wise represent
,sector each column
wise , of the report
route Customer
wise No Data selection, tab-To enter
meals Data selection to customer
delivered run when the number
and the report option is set Document
revenues to run on F4211 type tab- To
recorded represent
document
type
To print
R554211C Invoice customer Order type No Processing
Print invoices Date Range Options
after Customer
sales Number
update;
refers
F42119
table
R5542119 Invoice To print
Summary the CDN Order Type No Processing
report wise Date Range Options
invoice Customer
totals Number
with
DO.070 User Guide
September 5, 2009
route,
aircraft
type used
R5546211 Cost Vis To Print Order Type Period Start Date &
Revenue item wise Fiscal Year End Date
total
revenue
and cost
for a
period

DO.070 User Guide
September 5, 2009
Steps to Update Special meals
1. Create three folders anywhere in your system with any name, one of them to act
as the source folder for the SITA messages, i.e. the target address where
AMADEUS system would pump the files.
2. Setup PO values for UBE R550040B, with the path of above created folders as
the Source and Target directories respectively. The source directory should be the
target directory of Amadeus system. Files which are not relevant will be copied to
the path mentioned in Alternate Directory, while relevant files which have been
read will be copied to the Target Directory.

DO.070 User Guide
September 5, 2009
3. Run UBE R550040B, this reads and returns the file names one by one. For each
file name it internally calls R550040A which reads each file to extract flight no,
date, class and meal type, and stores the data line wise in F550040.It also stores
the Filename and Message id. The report finally gives an output which displays
each file name read, whether it was a valid file, the message id, flight no, Flight
Date, no. of records in the file, no of records in error and also the line no. where
the error occurred.
Records will go into error if the class type or Meal Type of a record is not found
matching with the system. 55|SM UDC should have all codes representing classes
(ex: F->First Class, C/J->Business Class, Y->Economy Class etc) .41|S4 should have
all IATA Codes(VGM,ORM,VLM etc).

DO.070 User Guide
September 5, 2009
4. In case user wants to check and correct the record, he should run P550040 where he
can filter the records Flight and Date wise. Records in error will be displayed in yellow.
5. After user is satisfied with the data Run UBE R550040C with data selection
specifying the date for which you want to consolidate. The report consolidates the
records in F550040B Flight wise, Date wise, Meal wise, reduces the meal quantities
from DBL and gives the following output.

DO.070 User Guide
September 5, 2009
6. If the user wishes to View, Update or Change the consolidated Special Meals, he
can do same by running P550040B. Records in error will appear in Yellow

DO.070 User Guide
September 5, 2009
7. While entering CDN, once normal template has been loaded, user should select
the flight specific Special Meal template and on press of Load Special Meal
Button, relevant meals are loaded with their respective loads.
SPML Object to be on local FAT

1. R550040B – To Scan the folders updated by SITA and update F550040
2. R550040D- To Scan the manually prepared SPML message(Copy from
Amadeus VISTA)
3. F550040
SPML Objects to be on WEB
1. R550040C- Report to consolidate and update DBL (Note: This report
reduces the load from Latest coloumn of DBL, as per the new
requirement it has to reduce and update SPML fields of DBL.)
2. F550040- Individual SPML messages
3. F550040B- Consolidated SPML messages
4. P550040-View individual SPML messages
5. P550040B- View Consolidated SPML messages


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AIM

DO.070 USER GUIDE & BUILD

Author: Sri Ranga Prasad A.N.

Mr. Senthil Vairav

Mr. Mahindar Singh

Mr. John Pryce

Mr. Xavier /Mr. Saad

Copy Number _____

Date Author Version Change Reference

28-Sep-08 Sri Ranga Prasad A.N Draft 1a No Previous Document

Copy No. Name Location

DRAFT 1 Document Control ii

his document provides the user manual for below topics

DRAFT 1 Document Control 1 of 69

Your Comments are Welcome

Document Control ..................................................................................................................ii

CHAPTER 1 6 Monthly recurring Order creation ................................................................................... 5

CHAPTER 2 Standard flight operations (All scheduled flights) ....................................................... 14

his Chapter explains the process of creating a 6 monthly

The following policy guides the execution of this procedure:

DRAFT 1 Topical Essay 6 of 69

Navigation Instructions for 6 Monthly Recurring Order

DRAFT 1 Topical Essay 7 of 69

1. Enter the branch

3. Enter the Ship to

1. Enter the search

DRAFT 1 Topical Essay 8 of 69

Enter the Aircraft

Click on the search

Segment three Segment 4 represents

DRAFT 1 Topical Essay 9 of 69

Click on form exit to choose

1. Choose the flight

DRAFT 1 Topical Essay 10 of 69

Order Creation is completed

DRAFT 1 Topical Essay 11 of 69

Batch Program is run to create dispatch order for a day

DRAFT 1 Topical Essay 12 of 69

DRAFT 1 Topical Essay 13 of 69

his Chapter explains the process of creating a 6 monthly

DRAFT 1 Topical Essay 14 of 69

The following policy guides the execution of this procedure:

Operations Users are responsible for:

DRAFT 1 Topical Essay 15 of 69

Navigation Instructions for Creating dispatch order for standard flight

Enter the USER ID

DRAFT 1 Topical Essay 16 of 69

Create Dispatch Order for all Standard Flight operations

DRAFT 1 Topical Essay 17 of 69

DRAFT 1 Topical Essay 18 of 69

DRAFT 1 Topical Essay 19 of 69

DRAFT 1 Topical Essay 20 of 69

All the flights

DRAFT 1 Topical Essay 21 of 69

DRAFT 1 Topical Essay 22 of 69

Segment three Segment 4 represents

DRAFT 1 Topical Essay 23 of 69

Click on Submit &

DRAFT 1 Topical Essay 24 of 69

Select any row & click

DRAFT 1 Topical Essay 25 of 69

3. Click on save &